TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 2817

PATA to make two new hires as it confronts tasks ahead

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PATA will be hiring a regional director Asia, and a director marketing membership. The hires for the newly-created positions will have their jobs cut out for them, as the Bangkok-based organisation seeks to grow revenue by 13 per cent this year, increase the number of chapters from 38 to 50 by 2012, re-engage members and communicate its new value.

The move is one of many tasks confronting PATA, which has not even found a CEO, but has unveiled a broad-based Future Strategic Focus designed to make its brand mean something again.

PATA’s interim CEO, Bill Calderwood, in an interview with TTG Asia e-Daily, said he would be working with the PATA team and board to come up with an 18-month business plan based on the new strategic focus.

He said he would count his six-month interim PATA stint ending in September a success if he had re-stabilised the team and established a clear culture in the organisation – “one that focuses on delivering things which build business”; created a structure that connects PATA with members’ chapters; rebuilt the brand; and created a sustainable programme and financial structure for PATA.

When asked what he needed to make progress with PATA, Calderwood said the challenges were not insurmountable. He called on members to stop dwelling on the past and get on with the task at hand.

“The challenges of an industry association is not unique to PATA. Every association has to keep working out where its potential is to add value,” he said.

“There have been a lot of discussions about PATA in recent years, all sorts of concerns and criticisms, some of them valid. But there has always been the recognition that PATA provided great value in the past and can continue to deliver value, with a clear vision and plan of action.”

He added that membership could be expected to be “tapped to work” again, as “the management team needs support, not just in words, but in deeds”.

The spirit of volunteerism was a strong pillar of PATA.

PATA’s Future Strategic Focus looked at changes in the operating environment, such as the digital revolution, rise of regional tourism NTOs and increasing need for effective advocacy, and addressed how PATA needed to retool its role and value.

– Full report in TTG Asia, April 29 issue

Panorama tours seeks to jumpstart interest in Japan outbound

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PANORAMA Tours recently launched its Let’s Help Japan package, even using a “100% safe” label in their ads, to help build outbound traffic confidence to Japan.

Working together with Singapore Airlines and Keihan Universal City Hotel, the six-day package that covers Osaka, Nara, Kyoto and Kobe, is sold at US$999 for four departures in May.

Panorama Tours Indonesia managing director, leisure travel management, Meity Monica Lukito said: “The first ad was launched on April 7, and we have gotten many queries and a couple of bookings so far. We understand that clients need to take time to consider. We provide press releases, data and maps from related authorities to show or send clients.”

Lukito said that the tours would push through even if they got a number below the break-even point “We need to start building the good feeling among travellers because the fact is, not the whole of Japan is affected by the radiation.”

According to her, the package was created based on reports by IATA, the World Health Organization and Japan’s Ministry of Land, Infrastructure, Transportation and Tourism, which showed that the cities included in the itinerary were radiation free and suffered no aftershocks.

She added: “The Japan market was really good before the tsunami. It made up 30 per cent of our total outbound business. If we don’t start doing something now, there is so much potential loss for us and our Japanese counterpart, with the Indonesian school holiday season coming in June to July, followed by the Hari Raya holidays end of August.”

Modest expectations for Thai horticultural expo hotel bookings

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HOTELIERS are expecting a more modest Royal Flora Ratchaphruek 2011 in Chiang Mai starting in November compared to its debut in 2006, which saw more than three million visitors.

Chiang Mai hoteliers interviewed by TTG Asia e-Daily did not see the same high turnout as the first run of the international horticultural exposition. However, they said hotels could be running high occupancy during the 99-day event, from November 9 to February 15 next year. Chiang Mai hotels normally record 60 per cent to 70 per cent occupancy between November and February, according to the hoteliers.

According to The Imperial Mae Ping Hotel Chiang Mai general manager Praphan Kodpet, all seven hotels in Chiang Mai under The Imperial Hotels and Resorts, from budget to upper mid-scale categories, should run at peak average occupancy rate.

Holiday Inn Chiang Mai general manager Simon Douthett also thinks that their hotel will run higher than its normal high-season occupancy of about 70 per cent.

The Royal Flora Ratchaphruek 2011 is being organised with an estimated 800 million baht (US$26.5 million) budget at the 80-hectare Royal Park Ratchaphreuk in Chiang Mai to mark three auspicious royal celebrations: the 84th birthday anniversary of His Majesty King Bhumibol Adulyadej; the 80th birthday anniversary of Her Majesty Queen Sirikit; and the 60th birthday anniversary of His Royal Highness Crown Prince Maha Vajiralongkorn.

By Sirima Eamtako

International auditor conference goes to Kuala Lumpur

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AN ESTIMATED 3,000 delegates from 100 countries are expected to attend the 70th Institute of Internal Auditors (IIA) International Conference 2011 at the Kuala Lumpur Convention Centre from July 10 to 13.

Malaysia Convention & Exhibition Bureau CEO, Zulkefli Sharif, said: “With an estimated 60 per cent of delegates from overseas, the 2011 IIA International Conference is expected to contribute RM13 million (US$4 million) in visitor expenditure to the economy.”

Over 100 field experts will be leading the conference sessions that will focus on risk, control and governance issues, as well as best practices and challenges.

Sharif added that bringing this world-class conference to Malaysia will offer immeasurable opportunities for local internal audit practitioners to gain international exposure and learn from
industry experts on how to deliver effective audit and governance services to their organisations.

PATA lines up priorities

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PATA’s immediate priorities were the focus of debate at yesterday’s Industry Council meeting, with several members expressing concern over the re-activation of the grassroots Chapter programme, as well as hopes of the association expanding its role in advocacy, information sharing and networking.

With PATA now trying to revive its Chapter programme, Lao National Institute of Tourism and Hospitality chief technical advisor Peter Semone said it felt like the association was “going forward to the past”, while Singapore-based World Express Group chairman Tan Chee Chye was skeptical about the cost of trying to bring it back.

The restructuring of PATA in recent times had seen a three-year Chapter Integration Plan that aimed to have all Chapter-only members upgraded to full PATA membership by 2007. With many unwilling to increase their level of commitment, this led to an exodus, causing the number of Chapters to dwindle by about half to its current 38-strong network.

Semone worried that Chapter membership would end up “dissolving” full PATA membership, with large numbers “hiding in the Chapters and being distantly involved” with PATA due to their reluctance to participate internationally.

Earlier in the meeting, other council members such as Marriott International chief operations officer, Asia Pacific, Craig Smith, had already pointed out that PATA needed to work on building a stronger membership base, with the lack of major industry players currently limiting networking opportunities.

PATA was also urged by members to step up in its lobbying of governments, removing barriers to destinations such as visas.

Industry Council chairman and Thailand-based Asian Trails Group CEO, Luzi Matzig, reiterated that PATA would take all the aforementioned into account, with key priorities being membership growth and renewal; restarting the chapter network while still encouraging some to become full members; getting relevant information to members; and lobbying.

China to launch space theme park in Hainan

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CHINA is planning to launch a space theme park in Hainan province, as it is clear that ground-based space tourism and not space travel itself is the immediate opportunity for the industry, according to this morning’s keynote lift-off at PATA’s 60th Anniversary & Conference.

Yu Dengyun, deputy director general, Committee of Science and Technology, China Aerospace Science and Technology Corporation, said: “I dare not forecast when the first Chinese tourist will be able to go into space. Maybe we should start thinking about ground-based space facility tourism first,” he said.

The theme park will give people the opportunity to visit space shuttle launch pads and other ground facilities, watch the launch of space aircraft, and experience what it is like to be on the moon and Mars. “The experience will be very different to watching it on television,” Yu said.

Space travel will eventually become “as common as a car drive” with advances in technology, but for now and the forseeable future, it is strictly a luxury limited to those able to afford the astronomical fees.

Conference keynote speaker Eric Anderson, chairman and co-founder of Space Adventures – which sent the first tourist into space in 2001 – said: “It has been 50 years since the first human successfully went into space orbit. Only about 500 people have visited space in this 50-year period. This is fewer than the number of billionaires in the world.”

While hoping to eventually expand space tourism to the masses, Anderson admitted that the cost of space travel had tripled from about US$20 million per person per trip 10 years ago to close to US$60 million today, not taking into account the cost of travel insurance – a couple of per cent of the princely sum.

Even the next best alternative, sub-orbital flights which only take 1/100th of the energy required to reach orbit, and give passengers the opportunity to experience floating weightless in a zero gravity environment for two-to-three minutes at a time, cost US$100,000 to US$200,000 per person per trip, according to Anderson.

Anderson said he was planning to introduce a lottery to give people who would not normally be able to afford space travel the chance to head into space. “It is a way of democratising space travel.”

Anderson said: “Ground-based space tourism is a market with big potential. The most-visited museum in the world is the Smithsonian National Air and Space museum in Washington.”

Lion Air, IAA open new routes

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INDONESIAN budget carriers Lion Air and Indonesia AirAsia (IAA) are expanding their regional and international networks to keep up with growing traffic from the country.

Lion Air launched its direct Jakarta-Medina (Saudi Arabia) service on April 9. This is the second Saudi Arabian city after Jeddah that the airline flies to. The twice-weekly service uses Boeing 747-400 aircraft, with 506 seats in a two-class, double-deck configuration. It also easily connects with Lion Air’s domestic routes.

Lion Air general affairs director Edward Sirait, said: “The service will provide convenience, especially for Muslim travellers on hajj or umrah, as the document processing here is much faster than at the King Abdul Aziz Airport, which is usually packed.”

On the other hand, Indonesia AirAsia (IAA) is planning to open a Medan-Singapore and Surabaya-Medan route mid-year.

IAA president director Dharmadi was quoted by the Bisnis Indonesia daily as saying: “The opening of the services is to respond to the high traffic demand and to optimise the (region

MATTA unveils accident insurance tie-up

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THE MALAYSIA Association of Tour & Travel Agents (MATTA) launched the MATTA Hajj and Umrah Personal Accident Takaful Scheme on Friday in collaboration with Hong Leong Tokio Marine Takaful.

The scheme, which offers three packages, covers medical, hospitalisation and treatment expenses; emergency medical evacuation/repatriation; repatriation of mortal remains; accidental death and permanent disablement; and a 24-hour emergency assistance hotline.

One of the key highlights of this partnership is the reimbursement of deposits or full payments of air tickets or tour packages in the event of liquidation of the licensed travel agent in Malaysia.

An outbound agent who sells hajj and umrah packages, Mawar Holidays director Mazlin Mohammad, said the MATTA-endorsed insurance scheme protects consumers from unlicensed tour operators who try to make a quick buck by not delivering on services promised.

MATTA vice president of outbound Jeffri Sulaiman said the insurance packages are affordable, from RM40 (US$13) to RM140, and the joint collaboration provides a service for all travelers on hajj and umrah, where it is compulsory to have Takaful coverage by law.

Hotels pin MICE hopes on delayed Chiang Mai centre

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CHIANG MAI hotels are hoping to get more MICE business with the opening of the city’s long-delayed convention and exhibition centre in end-2012.

According to the Ministry of Tourism and Sports (MoTS), construction of the government-built MICE venue, which will comprise a 10,000m2 exhibition space and a 3,000-seat convention hall, has had some delays. Developed with a 1.86 billion baht (US$62 million) budget, it will require another two billion baht for final touches if it is to open by the end of next year, MoTS said.

Given MICE city status by the Thailand Convention and Exhibition Bureau in 2009, Chiang Mai is attracting mainly domestic and regional meetings and conventions, said Praphan Kodpet, general manger of The Imperial Mae Ping Chiang Mai.

Olivier Petit, general manager of Khum Phaya Resort and Spa, a Centara Boutique Collection, said that despite the anticipation of good business in 2011, demand from leisure and corporate travellers would still not level the oversupply in Chiang Mai.

Last year, (MoTS) data showed that Chiang Mai had 447 hotels and 23,292 rooms running at 30.99 per cent occupancy, from a total of 2.77 million guest arrivals at accommodation establishments.

By Sirima Eamtako

PATA’s changing times

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WELCOME banquets of PATA conferences in the past were events to look forward to. Usually, they were held in venues that were only possible only if real strings were pulled. Why, I remember the first PATA conference in Beijing in 1997; as one of our night-outs, we were guests of the Mayor of Beijing and were treated to a formal banquet in the Great Hall of the People, followed by a visit to Chairman Mao’s offices above the Gate of Heavenly Peace, which looked down on Tiananmen Square.

But last night’s PATA 60th Anniversary & Conference Welcome Banquet showed how times had changed. Not only was it held just in a mere hotel ballroom, one of the main acts was by a group of elderly dancing ladies whose average age must be 60 years.

Don’t get me wrong – they were adorable, fun and entertaining – but as I watched them and looked around, I wondered if the entertainment was being pitched to the average age of the PATA attendee. Or may be a literal way of celebrating PATA’s 6oth anniversary? Or may be a way to acknowledge an important travel market, ie, seniors?

The elderly dancing ladies were followed by a choir by children. I thought, aha, surely the middle segment would follow next? Alas, the only adult entertainment that ensued were grave speeches.

That’s when I decided to hit the bar. Some things do not change.

By Adam Tan