TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 2463

Malaysians halt outbound MICE for elections

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MALAYSIAN corporates are reacting to news of a possible general election between March and May with a freeze on outbound meetings and incentives, said Malaysian MICE buyers at AIME 2013.

HTT Travel Malaysia in Kuala Lumpur, head of events, operations & accounts services, Yeong Hock Meng, said: “Many Malaysians want to cast their votes at this coming general election, and are therefore postponing any overseas trips between now and May because some believe that the elections may only be held then.

“That has badly impacted the company, as we have no corporate outbound business from Malaysia throughout the first half of 2013.”

Panorama Holidays Malaysia, sales manager for MICE ­­– outbound tours, Yong Y H, echoed the same complain, saying clients had postponed travel to as late as the third quarter.

“We will just have to sell much harder to catch up after the general elections and during the remaining months of the year,” said Yong.

However, MICE Hubs Travel and Tours managing director, Konrad Ong, observed a different reaction from clients, reporting a surge in last-minute meetings and incentives with lead times as short as two weeks as they “rush out their trips”.

He added that many of these clients had delayed trips during the end of 2012 due to talk about a possible general election at the end of the year.

“But that didn’t happen and when news broke that the government would call for an election in March or the following months, these clients knew they had to execute their meetings and incentives as soon as possible or risk further postponements,” explained Ong.

According to him, the company received in January four bookings with a lead time of two weeks, bound for nearby destinations of Singapore, Penang and Langkawi.

That said, Ong noted that some clients were still going ahead with outbound meetings and incentives from now till June 2013.

“We had 15 events confirmed in January, which is quite rare for the company and perhaps even for the industry, as the start of the year is usually slow for MICE,” he said.

Europe crowned bestseller at NATAS 2013

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SALES and visitorship figures at last weekend’s NATAS Travel 2013 may have fallen short of expectations, but travel consultants observed that longhaul business continues to perform well.

With the euro still weak against the Singapore dollar, Europe outperformed other evergreen favourites such as China, Japan and South Korea, destinations which rank among the top five.

CTC Travel’s senior vice president of marketing and public relations, Alicia Seah, said bookings to Europe comprised 20 per cent of their sales. She said: “Travellers are attracted to these 10-15-day packages to Europe as they are generally cheaper due to the favourable exchange rate.”

She added that CTC Travel, encouraged by this trend, has created new itineraries into Europe and also launched mono-destination packages for Germany and Italy.

Eva Wu, marketing & communications manager of SA Tours, shared the same sentiment. She said: “We were pretty surprised by the large take-up for our Europe packages and it was far and away the top destination choice.”

Chan Brothers Travel marketing & communications manager, Michelle Yin, also singled out Europe as a “perennial favourite”.

She added that the poor attendance at NATAS Travel could be due to its overlap with the Chinese New Year period.

The fair welcomed 53,344 visitors, down 15 per cent from the same time last year. Initial sales estimates by NATAS are between S$85 million (US$ 69 million) and S$90 million, less than last year’s S$100 million.

RevPAR flourishes in Gurgaon

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IN TANDEM with its evolution to an independent micro-market separate from New Delhi, Gurgaon achieved the highest RevPAR in the five-star hotel segment nationally last year.

According to STR Global, Gurgaon reported RevPAR of Rs7,200 (US$133) in 2012, which is 22 per cent and 27 per cent higher than rates in Mumbai and Bengaluru respectively. Gurgaon’s hotel market was also one of the few that did not see a dramatic performance decline during the economic downturn.

Furthermore, occupancy levels at four- and five-star hotels rose significantly in 2012, bumping up RevPAR from Rs6,000 in 2011 to Rs6,100 in 2012, reported STR.

Currently, there are 4,000 branded rooms in the city’s hotel inventory, with 4,500 more in the pipeline, according to Jones Lang LaSalle (JLL). More than half of future rooms fall within the midscale and budget category.

Gurgaon has benefited from corporate investments flowing into the city, infrastructure developments and its close proximity to Indira Gandhi International Airport in New Delhi.

JLL Hotels & Hospitality Group’s executive vice president, Sudeep Jain, said: “We are, for the first time in the Indian hospitality market, starting to witness assets being offered for sale, with a transparent and defined process to sell them.”

“Looking ahead, we expect that the upcoming supply in the (Delhi International Airport) hospitality district will have minimal impact on the Gurgaon market,” Jain added.

“A large portion of the corporate sector prefers to work and stay in Gurgaon, as it develops into a separate micro-market.”

Singapore woos neighbour with new campaign

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THE Singapore Tourism Board (STB) has taken its Only in Singapore – Right Now! campaign to Malaysia, following similar moves in China, Australia, India and Indonesia to launch marketing initiatives specific to key sources.

Similarly titled to the one launched in Jakarta late last year (TTG Asia e-Daily, November 26, 2012), the marketing push in Malaysia “aims to curate and deliver offerings and experiences based on a deeper understanding of consumer needs”.

STB said the campaign was coupled with the launch of YourSingapore Live website, which was specially designed for Malaysian visitors. Featuring the latest happenings, the platform also offers easy access to flights and event tickets booking.

Sophia Ng, assistant chief executive, marketing group, STB, was quoted as saying that the NTO wanted to raise awareness of the smorgasbord of experiences and lifestyle options in Singapore that would appeal to frequent travellers from the north.

“Just as we did in Indonesia, we have spent years engaging the Malaysian market and researching on consumer needs and behaviour. With the insights gleaned, we are now better able to engage the Malaysian visitor at a deeper and more meaningful level,” she said.

“Due to close proximity, ease of access and familial ties, it’s only natural that we see visitors from Malaysia returning repeatedly for visits. This also means that Malaysians are generally also very familiar with Singapore. Nonetheless, we think that more can be conveyed to entice Malaysians to visit our ever-evolving destination even more frequently.”

MICE Hubs expands reach with Singapore office

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MALAYSIA-headquartered MICE Hubs Travel and Tours, which specialises in managing events for the healthcare and pharmaceutical sectors, has established a Singapore branch to grow its business reach.

The new branch, led by director Lawrence Hing, is staffed by two other individuals.

Speaking to TTGmice e-Weekly, MICE Hubs’ managing director, Konrad Ong, said: “The Singapore office will focus on developing business leads out of Singapore for meetings and incentives bound for Malaysia and beyond, as well as manage Singapore-bound business events from clients based in Malaysia.”

According to Ong, Singapore has always been a hot destination for his Malaysian clients, and having a team in the Lion City to help with events there would ensure smoother operations.

“Singapore’s pricey hotel rooms rates and the weaker Malaysian ringgit are not a major deterrent because meetings and incentive groups from Malaysia are able to travel overland by coach instead of taking a flight, which offers huge savings. Moreover, Singapore has a variety of attractions that appeal greatly to our clients, such as the Universal Studios Singapore theme park, the Singapore Flyer and the two integrated resorts,” Ong said.

He added: “Singapore is also a market with huge potential for Malaysia. For instance, our largest event confirmed to date for 2013 is the 1,000-pax International Baccalaureate Asia Pacific Annual Conference, which is organised out of Singapore and bound for Kuala Lumpur this March. The Singapore office will enable the company to grow bookings out of Singapore.”

MICE Hubs is also deepening its product depth with the appointment of a specialist in corporate training and teambuilding programmes. Based in Singapore, the specialist will cater to the rising demand for this niche and also develop such programmes in Malaysia, Ong explained.

Tune sings duet with Apodis for hotels in India

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NO-FRILLS budget chain Tune Hotels has entered into a 60-40 joint venture with Apodis Hospitality to open 22 hotels in India, beginning with the first in Ahmedabad in 1Q2013.

Mahesh Gandhi, founder, Apodis Hospitality, said: “Tune aims to offer five-star beds at one-star prices. The aim is to offer rooms at US$50 or less.”

Each hotel will have 100-250 keys depending upon the size and needs of the market in which it is based. The chain, popular in Malaysia, is making inroads into Asia-Pacific (TTG Asia e-Daily, February 1, 2013).

Its entry into India brings it head-on with existing budget to midscale hotels in the market including Lemon Tree Hotels, Red Fox Hotels, Citrus Hotels and Tata Group’s Ginger Hotels.

BT Ramnani, director, Vensimal World Travel Agents, said: “The economic growth in India is spawning a whole new breed of small businessmen and traders who are travelling across the country. This is a large segment of budget-conscious people who look for good location and comfortable rooms at very reasonable prices. The scope for budget hotels and mid-market properties is unimaginably large.”

PK Mohankumar, COO, Gateway Hotels, said: “India is an undersupplied market and we need at least another 120,000 hotel rooms by 2015, of which half should be budget and mid-market hotels.”

According to research by ICICI Direct, the mid-market segment represents about 29 per cent of India’s total room inventory, growing at a compounded annual growth rate of 3.7 per cent from 2002 to 2011, while the budget segment accounts for six per cent of all rooms.

Azamara spotlights its night offerings

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AZAMARA Club Cruises will premier a series of free night touring events on its itineraries for the Europe 2013 season.

Each voyage comes with an AzAmazing Evenings event, which will appeal to travellers ranging from wine lovers to history buffs.

For example, Azamara Quest’s Monte-Carlo to Andalucia voyage allows passengers to spend the evening at the Cordoniu Cellars. Guests will learn how Spain’s famous sparkling Cava wine is made, sample the varieties paired with regional specialties and watch a flamenco performance.

Azamara Journey’s Vatican to the Acropolis voyage, on the other hand, takes guests to a typical piedigrotta in Sorrento, Italy to enjoy a Neapolitan festival, which has its roots in medieval times.

Azamara’s voyages all feature late-night departures and overnight port stays at a destination, some for up to three days.

Free Wi-Fi is top must-have hotel amenity

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FREE WI-FI reigns as the most desired hotel amenity, according to travellers polled by Hotels.com.

Trumping free parking and complimentary breakfasts, complimentary Wi-Fi is the most crucial factor in choosing a hotel even for leisure stays, said 34 per cent of respondents. Some 56 per cent rated it the number one must-have when on business trips, while 66 per cent want free Wi-Fi to become a standard at all hotels this year.

For modern amenities, 23 per cent said they would like in-room high-end coffee makers.

For simple amenities, 43 per cent chose free bottled water as the most welcome, though travellers from Taiwan, Hong Kong and Brazil rated free power adaptors above water.

In food and beverage, 31 per cent of travellers want to see breakfast become a standard at all hotels, making it the favourite non-tech item.

Happy hours, wine tastings or any other time with free food and drinks is 42 per cent of global travellers’ favourite newly offered hotel service amenity.

Travellers voted the high-end fitness centre and/or spa (26 per cent) and designer toiletries (21 per cent) their first and second favourite amenities at luxury hotels respectively.

While 54 per cent of respondents said they would like to experience the complimentary use of a Rolls Royce Phantom as an “outrageous” luxury hotel amenity, 26 per cent and 24 per cent said they were not interested in the promotion of bath menus/bath butlers and turn down service respectively.

Survey results were based on responses from over 8,600 respondents from across 28 countries including Australia, China, France, Hong Kong, Japan, South Korea and Singapore.

Carlson Rezidor appoints new South Asia chairman, CEO

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CARLSON Rezidor Hotel Group has renewed its team with the appointment of KB Kachru as chairman and Raj Rana as CEO for the group’s South Asia branch.

Both will report directly to Simon C Barlow, president, Asia-Pacific, who is based in Singapore.

Kachru was previously CEO of Carlson Rezidor in South Asia, and has been “building the company in India over the past 15 years”, said Barlow.

Rana, a US national, was most recently vice president, Radisson franchise operations, Americas, based in Minneapolis. He brings with him 22 years of experience with Carlson Rezidor.

Travel consultants to be accredited as professionals

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THE NATIONAL Association of Travel Agents Singapore (NATAS) will officially launch an accreditation programme for Singapore agency professionals on March 14.

Speaking to TTG Asia e-Daily on the sidelines of the NATAS Travel 2013 which opened today, NATAS CEO Robert Khoo said the programme recognised one’s ability to be a travel consultant.

In comparison, the existing CaseTrust-NATAS Joint Accreditation Scheme, run by the Consumers Association of Singapore (CASE) and NATAS, acknowledges the company rather than its workers.

Under the new accreditation scheme, candidates must attend training modules and sit a test in order to be certified. Said Khoo: “This programme will give recognition to those who put in the effort to improve their service and will also make them proud of themselves.”

Travel consultants TTG Asia e-Daily spoke to said the new programme would help improve the overall quality of the industry.

ASA Holidays’ head of marketing communications, Eileen Oh, said: “This will not only benefit consumers, but the company’s brand image will improve as they can announce they have certified, capable staff.”

CTC Travel’s senior vice-president of marketing & public relations, Alicia Seah, said CTC Travel aimed for all its 120 staff to be accredited under the programme by early next year. She said: “This can be a badge of honour for our staff and will help differentiate service excellence levels in this competitive industry.”

Khoo is hopeful that accreditation will soon be the benchmark for all travel and tourism industry professionals to measure themselves. He aims to eventually get at least 50 per cent of his members’ workforce certified, adding this would be “fantastic”.