TTG Asia
Asia/Singapore Wednesday, 29th April 2026
Page 2356

Dusit expands reach to Yunnan’s Kunming

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DUSIT Fudu Hotels and Resorts has entered into an agreement with Yunnan Jingdian Real Estate Group to manage a 72-villa hot spring resort at Dianchi Lake, located a 25-minute drive from Yunnan’s provincial capital of Kunming.

Scheduled to open in 2016, Dusit Devarana Dianchi Lake, Kunming will centre on the thermal spring experience with private hot spring pools in each villa.

Among the resort’s wellness amenities are a nano hydro revitalising pool, aromatic pools, therapeutic pools, jade and volcanic stone pools, splash pools, a foot reflexology pool and hot stone relaxation room, in addition to Thai-inspired massage treatments at the Devarana Spa.

Other facilities include a signature Thai restaurant, an all-day dining restaurant, a lobby lounge, a library reading room and three function rooms.

Lim Boon Kwee, president of Dusit Fudu Hotels & Resorts, said: “As a popular tourism destination for travellers, Yunnan Province is experiencing a growing demand for quality, upscale accommodation options…We are confident that Dusit Devarana Dianchi Lake, Kunming will be a great choice for local and international travellers on business or leisure.”

Since the formation of Dusit Fudu Hotels and Resorts (TTG Asia e-Daily, January 24, 2013) as Dusit International’s Chinese arm, the group has been pressing ahead with its expansion in the country. Following Hainan and Kunming, Dusit Devarana properties in Beijing, Shenyang and Conghua are also expected in the pipeline.

Hertz publishes first car rental guide in Asia

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HERTZ has produced its first Global Car Rental Guide for Travel Agents in Asia, with the aim to boost knowledge and encourage car rental bookings by frontline travel consultants.

Catering to all travel consultants in 24 countries, the guide is available in hard and soft copy.

It provides step-by-step instructions for booking Hertz on the GDS platform, fleet guides, location, and other information not available on the GDS. Travel consultants with no GDS access will be able to use Hertzagent.com as an alternative platform.

Hertz vice president Asia, Soon-Hwa Wong, said: “We are seeing increasing demand for both corporate and leisure car rentals. With sound product knowledge and familiarity with booking processes, travel consultants can confidently offer car rental options when taking air ticket reservations.

“In the process, the travel (consultants) will earn commission and at the same time offer clients a higher level of service.”

The guide can be downloaded from www.hertz.com/travelagentguide.

Risk management, data security, mobile to top corporates’ agenda: HRG

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HRG group commercial director, Stewart Harvey, said: “All clients demand a level of control to ensure their corporate duty of care responsibilities are met. Travel managers require at the the touch of the button the ability to see where their travellers are and have the risk management procedures in place to help them when they are in need.”

Meanwhile, the increased number of incidents of compromised corporate data and the risks it brings to personal privacy have sharpened companies’ focus on the security of their travel-related data, said Harvey.

“In order to mitigate risks associated with data protection and privacy, our advice to clients is to put in place a global data consolidation strategy. By consolidating their travel related data with a TMC, quality control assurances will be put in place to protect corporate and traveller information. The added reporting capabilities will also deliver increased compliance and reduced data leakage.”

HRG also expects to see additional demand for more advanced mobile technology next year, which poses further data security challenges.

Harvey explained: “Business travellers are often first adopters of new technology. They understand there is more than just reading their itinerary, so demand for additional functionality to improve the business travel experience will continue to grow in 2014.

“At the same time, corporates need to understand the risks to data associated with travellers going it alone. By implementing security standards and measures surroounding the use of unprotected sites, the flow of data and access to confidential material, corporates can facilitate a safe operating environment for travellers to work in, utilising the technology that will suit them most.”

HRG believes that cosolidating the travel programme will also help companies in cost savings. “Travel managers can leverage on the additional card and expense management data brought into the travel programme.”

Ritz-Carlton launches global kids’ programme for hotels

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THE Ritz-Carlton Hotel Company yesterday introduced a children’s programme at its worldwide properties, in partnership with Ocean Futures Society.

Ritz Kids aims to delight The Ritz-Carlton’s youngest guests with an engaging and immersive experience that builds upon the adventures of travel at 84 of the company’s hotels.

“We are very excited to continue our highly successful relationship with a unique individual whose entire life has been spent dedicated to preservation of the environment, with particular attention to marine conservation and education,” said Herve Humler, president and COO of The Ritz-Carlton Hotel Company.

The new global brand standard for children’s programming includes robust activities for resorts, in addition to multiple touch points for children at city and urban properties.

The refined luxury experience for young guests aged four to 12 provides a differentiated programme which engages children to explore the world around them.

The content of Ritz Kids is based on the four pillars of water, land, environmental responsibility and culture. Examples of activities include searching for indigenous birds in the wild, exploring gardens as part of food fun, playing games to learn about various types of fish, and learning about local cultures, myths and legends.

Six Senses expands portfolio with nine new properties

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SIX Senses Hotels Resorts Spas has announced the opening of nine new hotel projects over the next 36 months, with more than half of them based in Asia.

“The rapid brand expansion of Six Senses Hotels Resorts Spas ignited in Asia, Europe, South America, Northern Africa and the Caribbean allows us to redefine ourselves on a global scale with the addition of our first ski resort, first urban hotel and three amazing resort projects located at UNESCO World Heritage Sites,” said CEO Neil Jacobs.

The new hotel properties to open include the:

• 113-suite-and-villa Six Senses Qing Cheng Mountain (2014) in the Chinese province of Sichuan
• 32-suite Six Senses Mont Blanc in the French Alpine area of Saint-Gervais-les-Bains (2015)
• 82-suite Six Senses Bhutan (2016)
• 50-suite Six Senses Wuma in south-eastern Taiwan (2016)
• 129-villa Six Senses Ninghai in China
• 73 suite-and-villa Six Senses Freedom Bay in St Lucia, one of the Windward Islands in eastern Caribbean (2016)
• 120-suite-and-villa Six Senses Uluwatu in Bali
• 100-room-and-suite Six Senses Cartagena on the northern coast of Colombia (2016)
• 67-suite-and-villa Six Senses Gammarth on the Mediterranean Coast near the capital of Tunis

On the wellness front, the company’s growth includes the Six Senses Spa at Esentai Tower opened this month in Almaty, Kazakhstan; Six Senses World One in Mumbai’s Worli district; Evason by Six Senses in Pune, India; and Six Senses Spa at Al Bustan Palace in Oman.

Leisure bookings to Bangkok weaken, some cancellations

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MANY Asian travellers due to travel to Bangkok during this season have stuck to their plans despite the political unrest, but agencies are reporting a drop in forward bookings.

Singapore-based Chan Brothers Travel marketing and communications manager, Jane Chang, said: “Our Bangkok tours are still operating as scheduled and we do have customers slated to return over these few days; none of them are requesting to return to Singapore earlier.”

CTC Travel Singapore has not received any cancellations too, but it is advising Singaporeans travelling there to be updated on the local situation and be “mentally prepared” so they can avoid the areas of conflict, said Kelly Toh, marketing and PR manager.

Over in Malaysia, New Asia Holiday Tours & Travel general manager, Raaj Navaratnaa, said his company has also not received any cancellations for FIT and group departures to Bangkok. “We are still getting new bookings for January and Chinese New Year but they are a lot fewer than usual.”

However, Malaysia-based RA Jits Travel & Tours managing director, Harminderjit Singh, said: “We have not received any bookings for leisure travel to Bangkok for this month as travellers fear for their safety. Last month, we saw a 70 per cent year-on-year drop in demand for Bangkok.”

Indonesian operator WITA Tour director of sales and marketing, Rudiana, said: “Some clients have been thinking of switching destinations, others who have not booked their trips are taking a wait-and-see stand.”

He added it is normal for Indonesians to make last-minute decisions when travelling to neigbouring destinations where no visa is required.

Meanwhile, Thai inbound operators have seen some cancellations.

“We’ve only had a few cancellations, mainly FIT travellers; no groups so far,” said Willem Niemeijer, CEO of Khiri Group. Producing regular communications and situation reports on the protests is essential in keeping overseas partners up to date, he added.

Diethelm Travel Thailand, as of Tuesday, recorded six cancellations in the past one-and-a-half weeks. The situation could be much worse on the ground, said managing director Hans van den Born, adding that hotels in Bangkok were badly affected, especially those dealing with risk-averse Asian markets.

Protests have been called off for King Bhumibol Adulyadej’s 86th birthday today, but many expect the rallies to start anew in the coming days, a move which would likely lead to higher levels of cancellations.

Qantas to cut more than 1,000 jobs

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THE Qantas Group is bent on massive cost reductions for 2014 in response to “fundamentally changed market conditions”, it said in a market update today.

The group expects an underlying loss before tax in the range of A$250 million (US$225.4 million) to A$300 million for the six months ending December 31. Trading conditions saw a marked deterioration in November in particular, with both passenger loads and yields below the already negative trends for year to date.

For 1H2014, group yield is expected to be approximately 3.5 per cent lower and loads, 1.6 percentage points lower, while underlying fuel costs (excluding the impact of the carbon tax) will hit approximately A$2.27 billion, an increase of A$88 million.

The group will also make accelerated cost reductions across all areas of the business, to achieve total cost savings of A$2 billion over three years. Steps to be taken include head count reduction of at least 1,000 positions within 12 months, pay cuts for the CEO and Board, pay freezes and no FY14 bonus for executives, a review of spending with top 100 suppliers, network optimisation and improved fleet utilisation as well as further overhead reductions.

Additionally, it will conduct a review of all planned capital expenditure to achieve further substantial reductions to ensure that the business generates positive net free cash flow from FY15. An immediate review will be conducted to identify structural changes that could potentially unlock sources of capital and value for shareholders.

Qantas CEO Alan Joyce said in a press statement that the circumstances demand urgent action. “We cannot and we will not stand still in these extraordinary circumstances…We will focus relentlessly on cutting costs and improving productivity, while maintaining our competitive advantages as a business.

“As we take these urgent actions, we will continue to take the fight to the competition and strengthen our leading position in the domestic market, and we will continue the turnaround of Qantas International.”

Royal Ambarrukmo Yogyakarta steps up promotional efforts overseas

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HAVING reopened in 2011 after a major revamp, heritage hotel Royal Ambarrukmo Yogyakarta is now setting its sights farther, launching a Japanese language website, an Eat, Pray, Love in Jogjakarta promotional video and a new ballroom.

The hotel’s general manager, Sudarsana, said the launch of the Japanese version of www.royalambarrukmo.com is a means to reach out to the market, adding that efforts to generate business from overseas has materialised this year, with groups from Asia, the Middle East, Europe and the US.

“For next year, we have bookings from at least 40 groups,” he revealed.

The promotional video highlights the hotel’s services based on Jogjakarta’s royal tradition, while the new Kasultanan Ballroom for up to 2,000 guests for a standing reception is the biggest hotel ballroom in the city.

The hotel’s director for sales and marketing, Bagus Dewa, said: “MICE is an important market for the hotel, contributing 30 per cent of the hotel’s business. The ballroom was built not only to meet the demand for this market, but also that of the city.

“There is actually a high demand for big meeting, convention and social function (venues) here in Jogjakarta. Since the new ballroom started operation in September, it has been utilised for around 20 days per month and we have four medical and pharmaceutical company conventions for next year in the book.”

On the leisure front, the hotel’s travel agency and FIT markets contribute to 18 and 20 per cent of the business respectively, while three per cent are inbound business.

The hotel’s other facilities include The Kraton Ballroom, which can accommodate up to 1,000 pax, and 17 meeting rooms for 30-150 pax in theatre style.

Forward bookings for Bangkok shaky

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MANY Asian MICE groups due to travel to Bangkok during this season have stuck to their bookings, although demand for next year has taken a beating.

Malaysia-based Rakyat Travel’s general manager, Adam Kamal, said he is handling four incentive groups to Bangkok this month and at press time, there are no cancellations.

“The protests are away from tourist areas, it has not affected flights and the Thai government has taken a softer approach this time, so incentive groups are not worried,” he explained. However, his company has not received any new bookings to Bangkok for next year.

Similarly, Panorama Tours Malaysia managing director, Richard Vuilleumier, said the company has no new MICE bookings to Bangkok for next year. His two Bangkok-bound incentive groups have diverted to Vietnam, fearful the airport might close.

Over in Singapore, Alicia Seah, marketing communications director, Dynasty Travel, said: “It is logistically more challenging for groups to cancel their plans there because they have already pre-booked meeting and accommodation venues in large quantities.” The agency currently has three corporate groups in Bangkok.

Singapore-based World Express also just handled an incentive group in Bangkok two weeks ago. Managing director, Darren Tan, said: “It is not the first time we are seeing such unrest in Bangkok and we know it is not targeted at tourists, so it is still considered safe.”

There has also been little impact on Indonesian outbound.

Panorama Tours Indonesia managing director, corporate incentive management, Vidya Hermanto, said: “I have a group scheduled for December 6. They actually wanted to move to another destination, but if they did, the hotels in Bangkok would charge cancellation fee.”

Indonesia-based Intrarep.com managing director, Elgin Agrigento, added: “MNCs are taking a wait-and-see stand…Many Indonesians know Thailand and are well informed enough to know that the rally does not affect tourist spots.”

KTO pushes secondary cities to Singapore, Hong Kong

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WHILE Seoul remains popular with MICE delegates, cities like Busan, Jeju and relatively less-known Gyeongnam are wrestling for a slice of the pie too.

Gyeongnam Convention & Visitors Bureau (GNCVB) marketing director, Kim Daehwan, said the bureau will launch a new campaign, Discover the Undiscovered, in 2014 to showcase the province’s scenic coastal attractions and cultural heritage sites through fam trips and tradeshow participation.

“We will definitely not be able to pull traffic away from the main cities, so we are targeting repeat visitors,” said Kim.

Gyeongnam is well positioned to attract MICE traffic, he pointed out, with new venues such as the 136m Changwon Solar Tower, which features a 300-pax conference room, 1,000-pax outdoor plaza and 120m-high observatory with ocean views.

Currently 80 per cent of MICE traffic to Gyeongnam comes from China, said Kim, and the CVB intends to target South-east Asian markets like Singapore, Malaysia and Thailand.

Helen Shim, director of the Korea Tourism Organization (KTO) Singapore office, said Singaporean delegates are starting to cast their eyes away from Seoul, and are heading for cities like Busan and Jeju.

Shim added that the MICE infrastructure in these cities is “equally competitive” to Seoul’s. “The plus point is the lower prices; it can be even up to 50 per cent cheaper.”

Meanwhile, in Hong Kong, KTO is holding today a first-ever MICE presentation on Seoul, Busan and Jeju to woo incentives with its generous support.

A KTO Hong Kong spokesperson said: “In the last five years, the market has grown 250 per cent and we’ve recorded 142,000 incentive visitors in 2012. We want to spread the word, especially about our incentives and sponsorship for groups. After the event, we’ll assess the result and hope to run it regularly.” Out of 100 attendees, two-thirds are corporates, while the rest are DMCs and travel consultants.

Lotus Tours senior manager for MICE, pilgrimage and cruise planner, Arthur Choy, said: “KTO is reputed for its supportive policy for small groups. To us, it’s vital because it’s a value-added element for us to wow our budget-tight clients.”

Additional reporting by Prudence Lui