TTG Asia
Asia/Singapore Thursday, 1st January 2026
Page 2214

Tune Hotel to open flagship at klia2

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TUNE Hotels will close its hotel at Kuala Lumpur International Airport’s (KLIA) Low Cost Carrier Terminal (LCCT) and open a flagship hotel at klia2 on May 9.

The 400-key Tune Hotel klia2 will be connected to the new terminal via a covered walkway and link bridge, allowing guests to reach the terminal, check-in counters and Gateway@klia2 shopping mall within a 10-minute walk.

Mark Lankester, group CEO of Tune Hotels, said Tune Hotel klia2 will be the largest Tune Hotel.

The hotel features a casual seating lounge with free Wi-Fi, an open-air courtyard lounge, a 24-hour restaurant and beverage centre, 167 parking bays, a transport counter for guests with further transportation needs, and two AirAsia self check-in kiosks within the lobby. The lobby area also displays up-to-date flight information on arrivals and departures.

Transit passengers who walk in to the hotel can opt for a short-stay Refresher Package, available between 09.00 and 18.00, subject to availability.

Guests with reservations at the current Tune Hotel KLIA LCCT will be automatically transferred to the property at klia2 on May 9.

“To facilitate guest relocation, all in-house guests will be provided complimentary transfer to the klia2 terminal building and Tune Hotel klia2 on May 9. For guests with bookings for 9 May and after, check-in will be at the Tune Hotel klia2,” Lankester said.

Affected guests will be notified by email.

AirAsia Group has also moved all its LCC operations to the new terminal, which opened on May 2 (TTG Asia e-Daily, April 25, 2014).

Apple Vacations and Conventions, Kuala Lumpur

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Apple Vacations makes consultation a breeze with its great location and excellent service but could do with more promotional materials for traveller inspiration

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PRESENCE  Apple Vacations and Conventions does ticketing, as well as sells inbound and outbound tour packages. It is very convenient to get to as it is strategically located along the commercial area of Jalan Sultan Ismail, within walking distance from the monorail station and shopping centres such as Lot 10, Sungei Wang Plaza, Low Yat Plaza and the H&M Kuala Lumpur flagship store. The huge LED signage on the building makes it hard to miss.

Stepping in, I instantly feel relaxed and calm as the store has a soothing ambience. It is a stark contrast from the heat and incessant traffic outside.

APPEARANCE The travel consultants are dressed smartly in uniforms and wear name tags. One of the consultants walked up to me, greeted me pleasantly and asked me if she could help. I told her I wished to go to Europe for a holiday with friends and she promptly asked me to take a seat opposite her. While we were talking about European tours, a member of staff came up and served me green tea. I felt so at home.

EASE The travel consultant serving me knew her products well. I showed interest in Western Europe and she showed me an 8D5N itinerary covering the Netherlands, Belgium and France. I asked loads of questions, from visa requirements to vegetarian meals and discounts for seniors and children, and she answered them unhesitatingly. The tour consultant sitting next to the person serving me was free at the time and shared her experiences, having been on this tour before. I came away impressed with the customer service and product knowledge.

SUGGESTIONS There should be more collaterals and marketing materials around. For instance, I felt the company could provide more reading materials on travel destinations as some customers may visit without a firm idea of where to travel. There should also be huge banners and reading materials on current promotions. It would have helped to make Wi-Fi available to visitors, as some clients might want to discuss their travel itineraries with their partners on Viber or WhatsApp or other smartphone apps.

I saw a huge television screen playing a film on animal conservation in some foreign land. I felt it would have been more impactful if the audio hadn’t been dimmed.

FRHI warms up for F1 season across the world with special offers

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FAIRMONT Raffles Hotels International (FRHI) is offering special packages for Formula One (F1) Grand Prix enthusiasts at its properties in Singapore and beyond.

The Singapore leg of the F1 Grand Prix takes place between September 19 and 21 this year and Raffles Singapore is offering a 10 per cent discount on stays for that period. Visit www.raffles.com/singapore/offers/hotel-offers/f1/ .

Fairmont Singapore features panoramic race views from its position at Turn 9 of the Marina Bay Street Circuit. From September 18-21, the hotel is lowering rates by 10 per cent for circuit-facing rooms with rates starting from S$1,035 (US$829) per room per night. The discount is valid for a minim of three nights’ stay and for bookings made before June 30 at the the hotel’s website.

Swissôtel The Stamford is also dangling an early bird discount of 10 per cent for circuit-facing rooms, with rates starting at S$1,260. Guests must book a minimum of three nights’ accommodation before June 30 at the hotel’s website.

Sister property Swissôtel Merchant Court, Singapore has launched a 17 per cent discount on rates to mark its 17th anniversary this year. Book at the hotel’s website.

FRHI has also put together similar offers at other F1 host cities including Monaco, Montreal,Sochi and Abu Dhabi.

Click on the city names to see more information.

Mega Australian-backed casino refused permission to open in Sri Lanka

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SRI LANKA has denied permission for the opening of casinos at three planned luxury resorts in Colombo, including one by Australian casino baron James Packer, following widespread objection.

The ban was announced on April 24.

Opponents say the casinos are not in line with the country’s conservative Buddhist culture and could promote prostitution. Although Sri Lanka has a number of operational casinos, opponents claim the upcoming casinos are Las Vegas-type projects aimed at attracting high-rollers from India and the rest of Asia.

The casinos form part of mixed-use developments that were approved with special 10-year tax concessions and investors were promised on the outset that approvals extended to casinos.

Packer’s Crown Investments group has not responded to the ban but TTG Asia e-Daily has learned that Packer’s local partner, Ravi Wijeratne, flew to Australia last week for urgent consultations on whether to proceed with the US$1.3 billion project.

Packer has said in the past that he would not proceed if casinos are disallowed.

The other two projects involve local businessman Dhammika Perera and the country’s largest hotel operator, John Keells Holdings (JKH). JKH said last week that it has begun construction at the site which also includes a conference facility for 2,500 pax, to become the largest such facility on completion in a few years’ time.

Etihad ventures into luxury living with groundbreaking Residence

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ETIHAD Airways has launched a game-changing product for its Airbus A380 aircraft – the world’s first three-room cabin comprising a living room, bedroom and ensuite shower.

Unveiled at a global media launch in Abu Dhabi on May 4, The Residence will be located in the forward upper deck cabin on only the A380 and comes with either single or double occupancy and a personal butler that has been trained at the Savoy Butler Academy in London.

Each Etihad A380’s The Residence will boast different colour palettes, table marquetry and custom carpets for an mid-air boutique experience.

The announcement is part of Etihad’s initiative to redefine and rename its cabin classes.

Etihad has allocated the upper deck of the A380 to its premium cabins, including its First Apartments. These are fully private suites with a separate reclining lounge seat and full-length bed, a chilled mini-bar, personal vanity unit and wardrobe.

The First Suite class on the airline’s Boeing 787 aircraft will come with new features including a chilled mini-bar.

Meanwhile, its Business Studio and Economy Smart Seat classes will be available on both Etihad’s A380s and the B787s.

The carrier’s entertainment system has also been upgraded to the latest Panasonic eX3 for improved gaming, HD quality and video touchscreen handsets that offer an extra screen. All A380 aircraft will be fitted with full mobile and Wi-Fi service while the B787 will have Wi-Fi.

James Hogan, president and CEO of Etihad Airways, said: “These new living spaces will raise inflight product and service standards to their highest level yet in commercial aviation and alter air travellers’ expectations of inflight comfort and luxury forever.

“Etihad Airways’ A380 and B787 will deliver the most advanced airline cabins in the industry, while meeting all weight, range and cost targets at our desired seat count. This will allow us to offer products unparalleled in quality and style, yet at competitive prices across all three cabins.”

Wave of investment sweeps through the Middle East cruise sector

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CRUISING in the Middle East is bouncing back from the aftermath of the global financial crisis and Arab Spring as the region invests in cruise infrastructure and eases visa regulations.

According to a press release, the Mina Zayed Port in Abu Dhabi will be redeveloped to create a dedicated cruise terminal, while Dubai is upgrading Port Rashid to accommodate seven vessels simultaneously. Bahrain has restarted work on mixed-use projects on the Muharraq coastal site and King Fasial Corniche seafront.

Oman has planned a new 100-berth marina project as part of the Jebel Sifah development, and phase one of the Marsa Zayed project in Aqaba, Jordan, will be completed in 2015.

On visas, the Gulf Cooperation Council has introduced visas on arrival while the UAE is considering a new multiple-entry cruise visa.

Said Rahil Zaman, contracting and reservation manager, Dubai-based Joher Travels & Tourism: “Tailor-made cruises are trending at the moment and growth in that segment is expected to rise, creating potential new partnerships between cruise companies and local customised tour operators.”

Carlson Rezidor reveals pioneer members of Quorvus Collection

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CARLSON Rezidor Hotel Group has named the first three member hotels of its luxury Quorvus Collection, which itself was unveiled to the world in February (TTG Asia e-Daily, February 20, 2014).

Speaking at the Arabian Hotel Investment Conference in Dubai, The Rezidor Hotel Group president and CEO, Wolfgang M Neumann, said The May Fair Hotel London, the G&V Royal Mile Hotel Edinburgh and the Symphony Style Hotel Kuwait would form the collection’s first properties.

“These three unique hotels lay a strong foundation for the further development of Quorvus Collection. The Edinburgh and Kuwait hotels will join the Quorvus Collection immediately and we anticipate The May Fair joining the Collection later in the summer of 2014,” Neumann commented.

The May Fair Hotel is owned and operated by Edwardian Group London and was first opened by King George V in 1927. It offers 404 guestrooms and suites, a 201-seat private screening room, a spa, and the May Fair Bar that has hosted some of London’s most extravagant society events.

Located on the corner of George IV Bridge, Victoria Street and The Royal Mile, the G&V Royal Mile Hotel Edinburgh features 136 rooms and suites, award-winning Italian restaurant Cucina and the Fashionista Bar G&V. Meeting facilities include three modern event spaces, a breakout area and a city spa.

The Symphony Style Hotel Kuwait is part of the Symphony complex in Kuwait’s main shopping and entertainment district of Salmiya. Occupying an 18-storey high building, the hotel’s 169 rooms and suites offer guests views of the Arabian Gulf. Other facilities include Italian restaurant Cucina, Luna for Arabic food with a Mediterranean twist, Choco Café for coffee, a Six Senses Spa, and six event spaces ranging from boardrooms to a ballroom.

Neumann said Carlson Rezidor aims to grow the Quorvus portfolio to 20 hotels in operation and development by 2020, “through conversions and newly built urban hotels and resorts”.

The Quorvus Collection takes its name from the Southern sky Corvus constellation featuring the five brightest stars.

Garuda ups domestic connectivity, launches new flight for pilgrims

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GARUDA Indonesia has launched new domestic and international routes to expand its network and meet growing market needs.

The new daily domestic services which commenced on May 1 were Medan-Surabaya, Palembang-Denpasar, Makassar-Jogjakarta, Surabaya-Ambon and Denpasar-Banyuwangi-Surabaya.

These routes are operated with CRJ-1000 NextGen aircraft with 96 seats in two classes, except for the Denpasar-Banyuwangi-Surabaya service which uses ATR72-600 with 70 seats, single class.

Erik Meijer, executive vice president marketing and sales, said: “With the expansion of the Indonesia domestic network, Garuda continues to support the connectivity between regions in the country to grow the economy, businesses and tourism in these destinations connected.”

An international route linking Makassar-Medan-Jeddah three times a week also commenced on May 1. Garuda has deployed a Boeing 747-400 with a capacity of 457 passengers in two classes for the service, which is meant to cater for umrah pilgrimage travellers from Makassar and Medan areas.

With this new service, travellers from Makassar and Medan do not need to transit in Jakarta, making their trip to Jeddah more convenient, said Meijer.

In the mean time, the airline will upgrade the current Jakarta-Abu Dhabi-Amsterdam to a direct service as of May 30, making the Dutch capital its hub for Europe and beyond (TTG Asia e-Daily, March 19, 2014).

Garuda will therefore be able to connect Indonesia and Europe within a total flying time of 15 hours.

The carrier will continue to serve the Jakarta-Abu Dhabi leg, a codeshare with Etihad Airways.

Royal Brunei Airlines to upgrade fleet with A320neo aircraft

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BRUNEI flag carrier Royal Brunei Airlines (RBA) has placed a firm order with Airbus for seven aircraft plus three options as it embarks on the latest phase of its fleet modernisation programme.

The carrier has signed for seven Airbus A320neo aircraft and three options, to be powered by Pratt & Whitney PW1100G-JM engines and to feature a two-class premium layout.

When delivered, the aircraft will be deployed from capital Bandar Seri Begawan on the carrier’s Asian network.

Dermot Mannion, deputy chairman of RBA, said: “RBA has successfully operated the A320 family of aircraft since 2003. We are confident this latest Neo version will bring even greater levels of efficiency, with 15 per cent less fuel and a significantly reduced impact on the environment. At the same time, the new aircraft will offer unmatched levels of in-flight comfort, longer flying range and significant underfloor cargo capability.”

RBA last month announced that it will resume flights to Bali from July 26 with four weekly departures (TTG Asia e-Daily, April 25, 2014).

Ocean Park appoints three executive directors

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HONG Kong’s Ocean Park has announced three senior appointments.

Paul Pei, who served 14 years as the park’s executive director, marketing & sales, has assumed the position of executive director, hotel & hospitality. He is responsible for all hotel-related development projects and services.

Vivian Lee, previously director of marketing, has been promoted to the position of executive director, marketing & sales, overseeing all sales, marketing and public relations initiatives. Since joining Ocean Park in 1999, Lee had served as marketing manager and more recently as director of marketing.

Celine Cheung was also promoted to become executive director, design & planning, responsible for all new development and renovation projects. She had served as the park’s project design director over the past seven years.