TTG Asia
Asia/Singapore Saturday, 4th April 2026
Page 2070

Thailand’s Tiger Temple to close due to animal welfare concerns

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THE Thai government has ordered the famous Tiger Temple in Kanchanaburi to evacuate and relocate its 146 tigers and birds, citing animal welfare and security concerns.

The animals will be transferred to Khao Prathap Chang Wildlife Husbandry Station in Chombueng, Ratchaburi province.

Understanding that animal welfare is a growing concern in the tourism industry, Soraya Homchuen, director, Tourism Authority of Thailand (TAT), Mumbai, said: “TAT does not support any exploitation of animals for the purpose of tourism.”

“For the animal welfare guidelines, we are working closely with the Ministry of Tourism and Sports, the main government agency responsible for enforcing laws and setting standards for all attractions in Thailand, to address the issue.”

Meanwhile, the trade appears unperturbed by the Tiger Temple’s closure.

Burjis Mehta, CEO, Sky World Tours & Travels told TTG Asia e-Daily that the closure will not lead to a significant drop in Indian tourists to Thailand. “But, given the fact that Thailand has prominent Buddhist sites, I believe cultural and historical sites will gain much impetus among Indian tourists,” he added.

Neelu Singh, director and CEO of Ezeego1, an OTA, said that he has not received any notification from TAT about the closure and that their Thailand tours will continue to operate.

“However, we would support any such move by the government as they may have a definite reason to implement it,” he said.

This year, TAT is promoting the country under the Discover Thainess campaign. Tourists are recommended to explore Thailand’s cultural and historical assets instead, such as the Thailand-Burma Railway Centre and the Death Railway, and national parks like Thung Yai Naresuan Wildlife Sanctuary.

Malaysian hotels, restaurants allowed continuance of service charge

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THE Malaysian government has finally decided to allow hotels and restaurants to impose a service charge, provided they have a collective agreement or contract with their staff on its payment, and display notices at the premises to notify customers about it.

Based on the consideration that basic wages in some hotels – as low as RM350 (US$97) monthly – will not attract locals to join the industry, the move comes after a meeting between government agencies, hotel and restaurant associations, and the Malaysian Trades Union Congress on Monday, and contrary to a proposal earlier this month to do away with the service charge as a result of the imposition of the Goods and Services Tax since April 1.

Samuel Cheah, president of Malaysian Association of Hotels (MAH), told TTG Asia e-Dailythat one of the resolutions at the meeting was that the service charge must be distributed between staff and hotel on a 90 to 10 ratio.

The government is not setting a fixed amount on service charge, but most hotels and restaurants have been imposing a 10 per cent service charge.

At the meeting, MAH had also requested the ministry to withdraw the fines earlier imposed on hotels that had been collecting a service charge without having a collective agreement.

Cheah said: “We thank the ministry for initiating this meeting to find a resolution and we are happy with the decision.”

The Domestic Trade, Cooperatives and Consumerism Ministry will soon introduce guidelines to ensure hotels and restaurant operators adhere to the rules of service charge collection.

The Patina, Capitol Singapore to recruit talent as ‘ambassadors’

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THE Patina, Capitol Singapore that is opening in 3Q2015, is on the hunt for talented individuals to join its team as “ambassadors” delivering bespoke services for guests.

The hotel in a press statement said it seeks to “wow with its novel Patina 360º Concierge service where every employee across all levels will be a unique ambassador who goes beyond ordinary concierge support, and to serve as a true host to each and every guest entering the hotel”.

Each ambassador will undergo training to be knowledgeable of local culture and trends, and are encouraged to tap on their personal passions to assist guests with similar interests.

For the purpose, the hotel will be hosting a Career Open Day On April 25 from 10.00 to 18.00, at Capitol Building (Galleria Annex). Over 200 positions will be available to fill.

Tracy Lowe, general manager, said: “A grand structure only makes part of a hotel – a passionate team completes it. Every ambassador is a personal host to our guests, tasked to deliver a stay experience filled with special memories and a cherished story to tell. Thus, we seek to find individuals with the commitment, zest and drive, who can make that difference.”

Best Western arrives in Kagoshima

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BEST Western International has opened its first property in the Japanese city of Kagoshima.

THE new 199-room Best Western Rembrandt Hotel Kagoshima Resort, located in southwest Japan’s Kyushu Island and overlooking Kinko Bay, features rooms all offering views of the Sakurajima volcano.

The hotel is also equipped with an outdoor swimming pool and Jacuzzi, restaurant and 230m2 of meeting space.

Malaysia visitors get information, discounts through special new booklet

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A TRAVEL guide cum discount booklet known as Super Pass was launched yesterday to promote Malaysia as a tourist destination.

The booklet highlights Kuala Lumpur’s tourist attractions, nightlife, restaurants and shopping malls and at the same time, act as a discount voucher book with savings of up to 70 per cent on retail, F&B and attractions.

Ministry of Tourism and Culture Malaysia secretary-general, Ong Hong Peng, who launched the booklet, said: “Merchants will benefit from increased exposure and market reach while tourists will be able to enjoy the best of Malaysia for less, and with the savings, be able to extend their holidays.”

Alex Wong, senior manager – global marketing at Apollo Knight, publisher of the booklet, said there are more than 70 merchants currently and more will come onboard in the coming months.

While most merchants are located in the capital city of Kuala Lumpur, the company will intensify its efforts to get more merchants on board from other areas such as Malacca, Ipoh and Langkawi.

Overseas visitors can better plan their holidays in Malaysia with the booklet, which can be purchased via a link provided in MyFest 2015 website. Upon arrival in Malaysia, the booklet can be collected at designated counters in the airport and at 7-Eleven outlets.

According to Tourism Malaysia statistics, shopping contributed to 30 per cent of tourist expenditure in 2014.

George Wee promoted to regional vice president of FRHI Hotels & Resorts

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FRHI Hotels & Resorts has announced George Wee’s appointment to regional vice president, on top of his role as general manager for Fairmont Peace Hotel in Shanghai.

Wee will have increased responsibility for all the other operating Fairmont properties in China – Fairmont Beijing, Fairmont Nanjing and Fairmont Yangcheng Lake – and will work closely with the hotels to develop strategic business practices.

Before joining the company in 2013, he held senior management positions with hotel brands such as Shangri-La, InterContinental and Sheraton in China, Malaysia, Singapore and Australia.

Shangri-La inaugurates MICE fair in the Philippines

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SHANGRI-LA Hotels and Resorts in the Philippines will host its first MICE fair next week, enticing corporate decision makers and meeting organisers with special rates and concession, made-to-order events, innovative MICE ideas and extensive facilities.

Dubbed Experience Shangri-La, Experience MEET, the fair is timed with the opening late this year of the group’s sixth property, 576-luxury key Shangri-La At The Fort (in the new business hub Bonifacio Global City).

The group’s National Sales Office explained that local and international MICE clients have become more demanding “in terms of value for money, efficient service, variety in F&B choices, unique offerings, security and overall appeal of the venue”.

It added that the group tries “to deliver creative solutions that meet the demands of the evolving MICE market”.

Thus, aside from special rates and concessions available during the fair, the group will also promote Bonus Miles that event organisers could earn with 27 participating airlines when booking group events; Signature Events which provides streamlined and specialised service delivery with a selection of new bonus options from a minimum of 25 hotel rooms booked; and Sunglasses at Work concept combining corporate meetings with social event experiences.

New Genting Hotel Jurong to tap surrounding offices for business

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THE new Genting Hotel Jurong, which will soft-open end this month, is confident of courting corporate clients who are seeking a respite from the typical CBD area.

As the first major hotel in Singapore’s growing Jurong Lake District, the 557-key hotel is a 15-minute drive from Tuas Checkpoint, which connects Singapore to Johor Bahru in Malaysia, and a 40-minute drive from Singapore Changi Airport.

Launched by the Resorts World Sentosa (RWS) primarily to drive greater visitorship to the resorts, Chow Keng Hai, vice president of rooms at RWS, said the hotel has been receiving “enthusiastic interest” from the corporates situated in the vicinity so far.

Chow said: “This strategic location is also ideal for corporates as we are near international business parks, there are many multinational corporations (MNCs) around and we are probably the only property here with well-equipped meeting facilities.”

Apart from MNCs, Chow said local educational institutions are also expressing interest in holding talks and seminars in the hotel.

A key venue in the hotel is its pillarless 427m2 Genting Ballroom that can be partitioned into three rooms, features a high ceiling with ample natural light, and seats up to 300 guests.

There are also five additional meeting rooms with flexible layouts, while the rooftop sky lounge with an adjoining lawn is suitable for intimate events like sunset cocktails for 75 guests overlooking the Jurong Lake District.

As the first major hospitality product in the district, Chow said: “The Singapore government’s development plans to revitalise the area into a stunning lakeside destination for business and leisure bode well for the hotel.”

Business travellers will likely account for 50 per cent of occupancy during weekdays, while leisure guests will dominate during weekends. “We expect the most leisure traffic to come from Malaysia given our proximity to the Tuas checkpoint, and the next two markets are probably Indonesia and Thailand,” Chow said.

A free shuttle bus service will also operate 24/7 to ferry guests between Genting Hotel Jurong and RWS.

Technology and Millennials are the buzzwords for Reed Exhibitions China’s new president

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AS TECHNOLOGY continues to disrupt the exhibitions industry, the new president of Reed Exhibitions Greater China (RXGC), Hu Wei, plans to turn it to his advantage in engaging the Millennial generation.

Stepping into his new position this month, Hu said: “To capture emerging market trends through digital strategies, RXGC strives to fit the needs of younger and tech-savvy customers.

“The ever-growing online audience is hungry for information. This is why we have launched such a wide variety of e-marketing tools and digital platforms,” he said.

Raising Axon, a bilingual and multi-channel marketing platform, as an example, Hu said this has helped to increase brand recognition and improve customer value in Greater China.

To keep up with the “young and talented” workforce as well, the Tianjin native said he hopes to achieve a higher level of employee engagement by getting them involved in decision-making. “I will take personal responsibility to allow them the leeway to make decisions and create opportunities for them to grow professionally.”

Hu’s career spans over nearly 20 years in China and the US, having spent 10 years at Best Buy where he rose to the rank of director of international merchandising.

He also spent four years at Ace Hardware Corporation; initially as director of global merchandising in Chicago, and ultimately as general manager for Asia.

7,000-strong Forever Living incentive sweeps into Singapore

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GLOBAL wellness and beauty company, Forever Living, has brought 7,000 top distributors from 55 countries to Singapore for its annual Global Rally incentive this week.

Arriving between April 19 and 21, the delegates have so far participated in a dinner at the Gardens by the Bay, an all-expense-paid day trip to Sentosa that concluded with a beach party, and training sessions.

The highlight of the trip – the Global Rally Show at the Marina Bay Sands’ Sands Grand Ballroom – will take place from April 23 to 25.

Aidan O’Hare, executive vice president of marketing and Europe, Forever Living, told TTGmice e-Weekly the event could have welcomed more delegates if the venue was bigger.

“We were able to have 20,000 people over two days in London last year. We are only having 7,000 pax this year because there is no more room (in the ballroom). We are here to celebrate the Global Rally Show, so when all 7,000 seats are filled, there’s no reason for more to come,” explained O’Hare, adding that 99 per cent of delegates are accommodated in the integrated resort (IR) while the rest are placed at Four Seasons Hotel Singapore.

Despite the capacity constraints, O’Hare said Singapore was chosen because “it is one of the most important destinations in Asia” and Marina Bay Sands was selected as the main venue as the IR is “one of the most spectacular buildings in the world” that offers a combination of “luxury, space and great service”.

On choosing the right destination for an incentive, he remarked: “The destination enhances the experience… but sales will not grow any faster if our incentive goes to an exotic destination. However, we see a spike in sales in the local region because people are excited to attend the event. We saw more sales activity in Asia because the locals wanted to qualify and be here.”

Forever Living organises two incentives annually ¬– the Global Rally and the Eagle Manager Programme. The former draws up to 20,000 people while the latter sees 2,000 to 3,000 pax. They are planned six and three years in advance respectively, and rotate worldwide.

The last Forever Living incentive in Singapore was in 2009.