TTG Asia
Asia/Singapore Wednesday, 20th May 2026
Page 2028

Be a Lego not a Kodak

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In today’s competitive market, S Puvaneswary explains why staying relevant and embracing change are the keys to profitability in the travel business world

14-aug-legonotkodak

Blockbuster, Kodak and Atari have a common theme. From greatness they fell into oblivion simply because they had failed to keep up with market trends.

On the other hand, a brand like Lego, which started during the Great Depression in the mid-1930s, has constantly reinvented itself in the face of change and stayed powerfully relevant, pointed out Michael McQueen, bestselling author of Winning the Battle for Relevance.

In the 1980s, faced with competition from digital video games, Lego built its own branded video games. A few years later, it developed the hugely popular multiplayer online game called Lego Universe which allowed children from around the world to play with each other in a virtual Lego world. Even more recently, the company created smartphone apps that allowed users to build Lego shapes on their mobile device.

Lego’s success story shows the importance of embracing change and staying relevant, an example that travel agencies can learn from to maintain profitability in the age of competition.

“There is no one big strategy, initiative or technology that gives successful retailers a competitive edge,” said Amanda Stevens, keynote speaker at the Travelport Live Asia-Pacific conference held in Seoul in June.

Stevens, a retail marketing expert and author of Retail Revival, added: “It was the little things done over time, harnessed by cumulative effect. In other words, they focused on the little things that mattered to customers.”

Concurred David Hassan, chief information officer of Sydney-based Helloword: “Positive interaction with customers and building rapport is more important than hard sell.”

He cited the example of how a travel consultant in his company sold a A$50,000 (US$38,553) honeymoon holiday and threw in travel insurance for free, a gesture that made the customer happy because it showed the consultant had gone the extra mile.

“Thus, the customer started marketing our company to her friends and you know how powerful word-of-mouth marketing can be,” said Hassan.

He added: “We have rolled out a Hello You programme that stresses not on hard selling, but building relationships with consumers and having conversations with them to build commonality.”

Swift solutions for business travellers
Busy and time-poor corporate travellers look for quick solutions and an agency that has recognised the importance of agility in doing business is Future.Travel, an OTA based in Vietnam.

David Watson, general manager of Future.Travel, said: “Corporate travellers demand speed and the SMEs want to make their own bookings.”

From August 1, Future.Travel will enable online login for its business clients where they can access agreed fares, hotel choices and car hires for their business trips. Clients’ travel policies and customer profiles will be loaded into the system and the travel planner or the corporate travellers can make a booking themselves on the portal.

“If something goes wrong, we are there to assist because we monitor the bookings. Every time a booking is made, we are on top of it. The client does not have to talk to us, but we are monitoring and ready to assist 24/7,” said Watson.

Future.Travel targets SMEs with 100 employees or less. Having gone live in February, it helps users save time as they can make comparisons of three different airline options by simply checking what they want, before this is presented on one page for easy review. Options can also be sent out via email.

Chua Hui Wan CEO Zuji Singapore
Chua Hui Wan
CEO
Zuji Singapore

Adding warmth to a cold front
Meanwhile, Zuji Singapore has built its brand loyalty and customer base by focusing on customer engagement and personalisation.

Its CEO, Chua Hui Wan, said: “OTAs are traditionally seen to be very cold as there is no face-to-face contact with the client. However, we strive to engage our customers who cannot physically see us, and personalise our offerings through our four weekly EDMs.”

The last three searches the customer made will appear in the EDM. If the customer has made flight bookings with Zuji Singapore, the OTA will then suggest hotels in that destination to the customer via the EDM.

The OTA has also built its brand image through CSR programmes. A programme currently running is the School Pocket Money Fund, where a donation of S$0.50 is made for every Zuji Singapore Facebook page Like during the ongoing campaign period until November 1, 2015. Meanwhile, S$2.50 is donated for every online booking made through MasterCard.

This article was first published in TTG Asia, August 7, 2015 issue, on page 4. To read more, please view our digital edition or click here to subscribe

Biggest big data conference in Sydney this week

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THE Australian city of Sydney witnessed a gathering of the world’s foremost researchers and practitioners in data mining, knowledge discovery, data analytics and big data at the 21st ACM Knowledge Discovery and Data Mining conference (KDD15).

The event, co-located with the Big Data Summit, kicked off at Hilton Sydney on Monday and will conclude today.

New South Wales (NSW) Minister for Trade, Tourism & Major Events, Stuart Ayres MP, who was also a guest speaker during the conference, said: “This is the first time Australia has ever hosted this prestigious event and it is only the second time it has been held in the Asia Pacific region. It’s a great opportunity to highlight Australian achievements in big data.”

Ayres shared that the event will inject more than A$2 million (US$1.5 million) to the NSW economy and “support thousands of jobs”.

Business Events Sydney CEO, Lyn Lewis-Smith, said winning the conference for Sydney was a major milestone.

“This conference is usually held in the northern hemisphere and is unlikely to return to Australia for many years,” said Lewis-Smith.

More than 1,000 participants were at the event, according to KDD15 general chair and director of the Advanced Analytics Institute at University of Technology Sydney, Longbing Cao.

Explaining the event organiser’s decision to take the event to Sydney, Cao said: “Sixty-four per cent of the nation’s technology start-ups are based in New South Wales and Sydney is home to more than two thirds of Australia’s ICT headquarters….”

MACEOS, Biji-Biji Initiative turn accessory designers to cut event waste

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THE Malaysian Association of Convention and Exhibition Organisers and Suppliers (MACEOS) is collaborating with Biji-Biji Initiative, a Malaysian social enterprise that champions progressive ideas and sustainable living through the creative reuse of discarded materials, at this week’s the 16th International Architecture, Interior Design & Building Exhibition (ARCHIDEX).

Through this MACEOS Green Initiatives programme, all PVC and tarpaulin banners used during the four-day ARCHIDEX will be collected and transformed into fashionable and uniquely designed tote bags. All proceeds raised from the sale of these bags will be channeled to Biji-Biji Initiative.

This programme marks the first Corporate Social Responsibility (CSR) activity undertaken by MACEOS.

Vincent Lim, president of MACEOS and president of C.I.S Network, the joint organiser of ARCHIDEX, said: “Recycling advertising banners into something artistic and wholly practical is the first step we are taking towards creating a more environmentally friendly events industry.”

Matthieu Mertens – Partner, Head of Systems & Electronics, Biji-Biji Initiative, said: “These banner tote bags that we make from discarded advertising tarpaulin offer a creative solution for the global waste problem and each (will have its) own quirky design. These banners have been given a second life, saving them from ending up in the landfill.

“There are countless creative ways we can up-cycle fashionable and useful everyday objects from discarded items. All that’s required is an open mind and a willingness to look at waste from a different perspective.”

At the same time, MACEOS is calling for industry partners including professional conventions and exhibitions organisers, venue owners and operators as well as contractors, to be committed towards reducing carbon footprint during the staging of business and leisure events. An official Green Events logo will be accorded to events that meet the criteria set by MACEOS.

DreamPlay by DreamWorks extends welcome to MICE groups

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MANILA’S new interactive educational theme park, DreamPlay by DreamWorks, may be built for children but it is taking a serious interest in domestic and Asian MICE markets.

Located in the City of Dreams (COD) Manila, the attraction can accommodate up to 1,200 MICE delegates, and full hire is allowed with a minimum booking for 1,000 participants.

Kevin Sim, COD Manila COO, said DreamPlay by DreamWorks has a “dedicated schedule for MICE participants” during weekday mornings and nights to enable them to experience the venue “without the crowd and it does not infringe on the play space’s ‘adults only allowed if accompanied by a child’ policy”.

“We have been tapping companies for their teambuilding and family day activities; locally, through regular sales calls and sales blitzes and regionally, though tradeshows and sales missions, partnering with wholesale MICE teams, fam trips and offering special rates and concessions for group bookings,” Sim told TTGmice e-Weekly in an interview.

He added that the world’s first DreamWorks-inspired theme park has already hosted a number of corporate events in the past weeks.

It has eight attractions that are suitable for adults, including for teambuilding. Three function rooms including a high-ceiling ballroom can host meetings, workshops, focus groups and product launches.

Yunnan inks multiple MoUs to give province a MICE boost

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THE China Council for the Promotion of International Trade (CCPIT) Yunnan Sub-Council has signed a number of MoUs to boost the MICE industry in the Chinese province.

Mu Jiansheng, CCPIT Yunnan Sub-Council, Exhibition Department director, said eight MoUs were inked during the 11th China Expo Forum for International Cooperation (CEFCO), which was held in Kunming earlier this year.

CEFCO was co-organised by CCPIT, UFI-the Global Association of the Exhibition Industry, IAEE-International Association of Exhibitions and Events and SISO-Society of Independent Show Organizers.

The MoUs signed were between:

  1. Thailand Convention and Exhibition Bureau and CCPIT Yunnan Sub-Council
  2. Asia Federation of Exhibition and Convention Association and CCPIT Yunnan Sub-Council
  3. Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) and CCPIT Yunnan Sub-Council
  4. SACEOS and Kunming Exposition Affairs Bureau
  5. Thailand Exhibition Association and Kunming Exposition Affairs Bureau for a Cooperation Intention Agreement
  6. Yunnan Dianchi Convention and Exhibition Center (DCEC), Wuhan International Expo Center and Chengdu Century City New International Convention and Exhibition Center for a Venue Operators Marketing Association Strategic Cooperation Agreement
  7. DCEC Operation and Management and Hannover Milano Fairs Shanghai for Strategic Cooperation
  8. DCEC Operations Management and China International Exhibition Center Group for a Strategic Cooperation Intention Agreement

Mu said DCEC, which opened in provincial capital city Kunming in June, was built to serve the whole of China and for Kunming to become the gateway to South-east and South Asia.

“With the opening of DCEC, which is four times bigger compared to the Kunming International Convention and Exhibition Center, we can now raise the profile of smaller events and host mega events for the tobacco, sugar and alcohol industries,” he remarked.

DCEC has staged three large-scale events to date, including the China-South Asia Expo which attracted 80,000 delegates from 20 countries.

Come November the venue will host the China International Travel Mart.

Regal Kowloon Hotel dishes out themed coffee breaks

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A SERIES of seven new themed coffee breaks is now available to meeting planners who are taking their events to Regal Kowloon Hotel in Hong Kong’s Tsimshatsui.

The seven themes include Tropical Fever, which features tropical fruits dishes and Mixed Berries Smoothie; Vegetarian Refreshment, which offers a refreshing selection of greens; as well as five others that draw inspiration from Hong Kong, Japanese, English, Thai and Singaporean cuisine.

To enjoy one of these fun concepts, meeting planners need only to upgrade their regular coffee break with a top up of HK$60 (US$7.80) per pax. A 10 per cent service charge applies.

Contact rkh.banquet@regalhotel.com.

Powerman Asia Duathlon races back to Putrajaya

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THE Powerman Asia Duathlon Championships is making a comeback to Putrajaya on March 6, 2016, after a two-year hiatus in the region.

Race organiser E-Plus Entertainment Productions aims to have around 3,000 participants at the event, including top duathletes from around the world, to participate in the run-bike-run race format.

John Raadschelders, president of the International Powerman Association said: “Globally, Powerman is considered the pinnacle of Duathlon competition and the sport of Duathlon as a natural progression for runners and cyclists.

“As running and cycling continue to grow as competitive sports, we are happy the Powerman Asia Championships will be revived to provide a platform for sportsmen and sportswomen to challenge themselves. Malaysia has hosted Powerman since 2002 and is the natural location to host the Asia Championships.”

The event is expected to boost spending and attract greater inbound traffic to the country, according to Tony Nagamaiah, general manager of Malaysia Major Events.

“By hosting Powerman in Malaysia, we target almost 2,500 international participants and spectators, with an estimated economic impact of RM16 million (US$4 million) generated from tourist expenditure,” he said.

Best Western readies for new Bangkok opening this year

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bw-plus-wanda-grand-bedroomCredit: Best Western International

BEST Western International is set to open the 183-key Best Western Plus Wanda Grand Hotel in 4Q2015.

Situated in North Bangkok, near an expressway, the hotel offers a swimming pool, fitness centre, and a restaurant serving local and international cuisine. The lobby lounge also houses a bar.

For meeting planners, there are eight function rooms, including a 1,014m2 banquet hall. Wanda is also situated near Impact Muang Thong Thani exhibition centre and the Thai government complex at Chaeng Wattana.

OYO Rooms readies for explosion of hotel openings in coming weeks

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oyo-roomsCredit: OYO Rooms

INDIAN budget hotel chain OYO Rooms is continuing with its expansion drive with more properties due to open across India in the next three weeks.

Inventory in Kolkata will grow to 1,500 rooms from the current 600, and to 2,500 rooms from the current 700 in Pune.

A further 2,000 rooms will come online in 20 other smaller cities. Patna in Bihar as well as Ranchi and Jamshedpur in Jharkhand are designated smaller inventory hotels, whereas cities like Bhubaneswar and Puri in Odisha will see five to eight hotels with larger inventories.

The company’s strategy also seeks to penetrate speciality towns such as Guwahati in Assam, Darjeeling in West Bengal and Ranikhet in Uttarakhand with an estimated 1,000 rooms within the next two months.

Kavikrut, head of expansion at OYO Rooms, said: “Kolkata and Pune are important markets for us. We anticipate a huge demand for high-quality accommodation among travellers to both cities as they are business and education hubs.

“By the end of this year, our strategy is to operate 50,000 rooms in 150 cities by entering every religion, leisure and industrial towns in India,” he added.

Automated check-in kiosks to boost efficiency at Changi Airport

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changi-airport-rolls-out-fast-check-in-with-sia-silkair_hiresCredit: Changi Airport Group

CHANGI Airport Group (CAG) has introduced an automated check-in system for travellers boarding Singapore Airlines and SilkAir flights.

Known as FAST (Fast and Seamless Travel) kiosks, there are currently 24 in operation at Changi Airport’s Terminal 2 with upcoming plans to operate another 24 at Terminal 3.

For those with check-in baggage, boarding passes and bag tags first need to be obtained at the kiosk. Passengers can then drop luggages off at bag drop counters after personally tagging their belongings. Instructional videos, signs and staff will be on site to guide passengers in the process.

Those with carry-on bags only may print their boarding passes at the kiosks and proceed directly to departures. Alternatively, those who have done online or mobile check-in can skip the counters entirely and proceed to departures with their home-printed or mobile phone passes in hand.

In a press statement, CAG said FAST is expected to streamline the check-in experience and improve efficiency as customers get accustomed to the new processes.