TTG Asia
Asia/Singapore Wednesday, 27th May 2026
Page 2

Marriott Bonvoy builds loyalty through local experiences

0

Marriott Bonvoy, Marriott International’s loyalty programme, is continuing to build membership and loyalty by focusing on what matters most to travellers.

Evolving from a traditional earn-and-redeem model, the programme has become more experience-led and lifestyle-focused, said John Toomey, chief commercial officer, Marriott International, APEC, in an interview with TTG Asia.

From left: Marriott International’s John Toomey and Mei Xue Ying; photo by Audrey Ng

This approach aligns with findings from the recently released Loyalty Trends Report 2026 for the Asia-Pacific region excluding China (APEC).

“The transformation of the programme is in part due to us identifying that it’s not one-size-fits-all for all travellers. So we have different passion points we create for our members by focusing on entertainment, sports and culinary. And I think that’s the exciting piece of it,” he said.

The report found that travellers engage with loyalty programmes based on a mix of travel priorities, expectations around everyday value, and local market dynamics.

The top five travel priorities identified across APEC were food and dining, nature and sightseeing, shopping, cultural immersion, and recharge and disconnect, with food and dining emerging as the leading driver of travel and hotel loyalty.

The report also found that travellers value the ability to earn loyalty points through everyday spending.

Toomey highlighted Marriott Bonvoy’s partnerships with local companies such as Flipkart and Swiggy in India, and Rakuten in Japan, which allow members to earn points through daily transactions. He added that co-branded credit cards and airline partnerships have also performed well.

Marriott Bonvoy currently offers the Marriott Bonvoy American Express credit card for residents in Japan and recently launched the Marriott Bonvoy Mandiri Credit Card in Indonesia. The programme also partners with Japanese airlines All Nippon Airways and Japan Airlines, allowing members to transfer points into air miles.

“We need to have key strategic hyperlocalised partners in all countries where we do business,” said Toomey, adding that Marriott hopes to establish another strategic airline partnership in Japan and additional partnerships in Singapore and Vietnam.

“We can be a part of our members’ journey from the moment they make their hotel reservation, getting on the flight and transportation of the hotel and so forth.”

Experiences remain another major focus of the programme, which Toomey described as Marriott Bonvoy’s “secret sauce”.

Local teams work with brands and event organisers to create Marriott Bonvoy Moments, offering members access to curated experiences.

“To give you a good example, we’ve got our team on the ground in Bangkok. They know what the members in Bangkok, our Thai members are looking for. They will do special tie ups and member Marriott Bonvoy moments for the Bangkok Jazz Fest or Music Festival,” Toomey shared.

With more hotels opening over the next few years in destinations such as Laos and Mongolia, catering to travellers seeking new experiences, Toomey said he remains confident that programme membership will continue to grow.

Insight Vacations adds 35 itineraries to new small group collection

0

Insight Vacations has expanded its premium guided travel portfolio with the introduction of a new Small Group Tours collection featuring 35 itineraries across five continents.

Now open for bookings for 2027 departures, the collection has been developed for travellers seeking smaller group sizes and more immersive experiences. Most itineraries are capped at 24 guests, while selected Africa journeys will accommodate a maximum of 18 travellers.

The Northern Lights of Scandinavia itinerary includes a stay at Aurora Cabins in Saariselkä, Finland, as part of Insight Vacations’ new small group tours collection

The new tours retain the brand’s premium inclusions, including hand-picked accommodation, guided experiences, luxury coaches with additional legroom, and access to Travel Directors and Local Specialists.

The launch reflects growing demand for smaller-scale travel experiences focused on comfort, access and deeper engagement with destinations. Insight Vacations said the itineraries were designed to offer experiences that may be more difficult to accommodate with larger groups.

Featured itineraries include Country Roads of Portugal, where guests explore the Ria Formosa lagoon with a marine biologist and visit a local oyster farm; Wonders of Japan, which includes a hands-on bonsai experience with a Bonsai Master Apprentice; and Northern Lights of Scandinavia, featuring a stay in Aurora Cabins in Saariselkä, Finland.

In Africa, small group departures include Ancient Wonders of the Nile and Kenya Safari with Maasai Mara, with guest numbers limited to 18.

The collection also forms part of the company’s broader strategy to appeal to repeat travellers seeking a different perspective on familiar destinations through more personalised and experience-led itineraries.

To support the launch, Insight Vacations has introduced a dedicated selling guide for travel advisors outlining the collection, traveller profiles and tour highlights.

“Travellers are looking for the ease of guided travel, but with more space to connect deeply with the places they visit,” said Mae Cheah, managing director, Asia, TTC Tour Brands. “This is a significant expansion of our portfolio, and for advisors, it creates new opportunities to offer clients an even more immersive way to travel, backed by the quality and expertise they already expect from Insight Vacations.”

Vista sees rising demand for private aviation across China

0

Vista is reporting continued growth in private aviation demand across China and Asia-Pacific, driven by increasing cross-border business activity and the expansion of the region’s ultra-high-net-worth population.

According to the company, annual flight traffic across China grew by 32 per cent from 2024 to 2025, while Asia-Pacific recorded a 25 per cent increase during the same period. China accounted for particularly strong momentum, with flight activity rising 28 per cent year-on-year in 2025.

Vista reported continued growth in private aviation demand across China and Asia-Pacific, supported by rising cross-border travel and business activity

Vista said routes between Hong Kong and Shanghai have emerged among its three busiest in the region this year, alongside Hong Kong-Tokyo services. Demand originating from Hong Kong increased by 35 per cent, reflecting continued cross-border business and travel activity.

The company attributed the growth to stronger regional economic connectivity and rising demand for flexible longhaul travel among high-net-worth individuals and corporations. China’s ultra-high-net-worth segment continues to expand, according to the Knight Frank Wealth Report referenced by the company.

Vista stated travel across Asia, Europe and North America remained resilient in 2025, supporting continued demand for ultra-long-range private aviation services.

The company also highlighted the role of its newly introduced Bombardier Global 8000 aircraft, positioned for long-range intercontinental travel. The aircraft has a range of 8,000 nautical miles and can operate nonstop flights of up to 17 hours, with cabin configurations designed for both business and leisure travel.

The introduction of the Global 8000 follows Vista’s broader expansion strategy in Asia, including the launch of XO in Asia in October 2025, providing access to real-time private flight booking services alongside VistaJet’s subscription offering.

Vista’s global network provides access to more than 2,400 airports across 96 per cent of countries worldwide.

“Today’s ultra-high-net-worth individuals and corporations in China expect more than just access to an aircraft. They seek the very best: the latest innovations, personalised service, and the speed and flexibility to match their demanding lifestyles,” said Crystal Wong, president, Asia Pacific at Vista. “This is why regional expansion is central to our strategy.”

The Sebel Sydney Parramatta set for August 2026 opening

0

Accor is set to expand its presence in Western Sydney with the opening of The Sebel Sydney Parramatta in August 2026. Developed by Nirskam Group and to be managed by Accor, the new-build property will introduce an extended-stay offering in one of the region’s fastest-growing economic and cultural centres.

Located on Victoria Road, the hotel will comprise 51 studio, one- and two-bedroom suites designed to accommodate both short and longer stays. The property is positioned to offer a residential-style experience, with a focus on space, flexibility and comfort for corporate and leisure travellers.

The Sebel Sydney Parramatta will introduce a 51-suite extended-stay hotel in Western Sydney when it opens in August 2026

The opening comes as Parramatta continues to develop as a major hub for business, culture and tourism. Supported by ongoing public and private investment, the city has an economy valued at approximately A$28.86 billion (US$19.1 billion), making it the second-largest in New South Wales. Employment currently stands at around 178,000 jobs, with the population projected to exceed 500,000 by 2050.

Recent and planned developments, including Parramatta Square, the Powerhouse Parramatta museum and upgrades to Riverside Theatres, alongside improved transport links and the upcoming Western Sydney International Airport, are contributing to the area’s growth as a key gateway for the region.

The Sebel Sydney Parramatta will feature contemporary interiors with integrated technology, including high-speed Wi-Fi, in-room casting and self-check-in facilities. Additional amenities will include in-room dining, fitness centre, communal work and leisure spaces, and on-site parking.

Food and beverage options will include an all-day dining restaurant focused on Italian cuisine, as well as a rooftop bar and terrace. A small meeting room adjoining the terrace will accommodate intimate gatherings.

The property is within walking distance of CommBank Stadium, Parramatta CBD and surrounding dining precincts, with convenient access to central Sydney and major business hubs across Greater Western Sydney.

Adrian Williams, chief operating officer, Accor Pacific, commented: “Parramatta is evolving rapidly as a centre for business, culture and visitation, and this hotel is well placed to meet growing demand for high-quality accommodation that offers the comforts of home.”

“The hotel has been thoughtfully designed to deliver the space, comfort and flexibility today’s travellers are seeking, while also creating a stay experience that feels genuinely connected to the energy and character of Parramatta,” added Michael Rignall, general manager, The Sebel Sydney Parramatta.

Grand Hyatt Bali promotes long-stay wellness retreats in Nusa Dua

0

Grand Hyatt Bali has introduced a long-stay wellness programme in Nusa Dua, designed to offer travellers a slower-paced retreat that combines wellness, leisure and cultural experiences within a secure resort environment.

Located within the gated resort enclave of Nusa Dua, the beachfront property is positioning its “wellcation” concept around longer stays that combine accommodation, wellness activities and cultural experiences.

Grand Hyatt Bali introduces a long-stay wellness programme combining spa, cultural and leisure experiences in Nusa Dua

Guests staying a minimum of seven nights can receive up to 20 per cent off daily room rates, alongside daily breakfast, resort photoshoots, laundry benefits and a US$100 food and beverage credit.

The programme includes wellness activities such as sunrise yoga, aqua aerobics, mat pilates, sound healing and spa treatments at Kriya Spa. Cultural sessions including Balinese dance, coconut leaf crafting and canang-making are also available.

Dining experiences across the resort’s venues form part of the itinerary, including Indonesian, Japanese and Italian cuisine. Guests are also encouraged to explore nearby attractions such as Bali Collection, golf courses, water sports and beach clubs.

For more information, visit Grand Hyatt Bali.

New Zealand visa trial lifts China arrivals

0

New Zealand’s trial visa policy relaxing entry requirements for Chinese travellers arriving via Australia is delivering strong early results, with the country recording a sharp rebound in Chinese visitation and reshaping inbound travel patterns.

Speaking to TTG Asia during TRENZ in Auckland, Tourism New Zealand (TNZ) CEO Rene de Monchy said the policy, introduced last November for a 12-month trial period, had accelerated demand from China by allowing eligible travellers to enter New Zealand using their Australian visa.

Tourism New Zealand’s Rene de Monchy at TRENZ in Auckland; photo by Adelaine Ng

The results midway through the trial have been significant. Between November 2025 and March 2026, 59,000 Chinese visitors arrived in New Zealand via Australia, either as a transit stop or part of a dual-destination itinerary, representing year-on-year growth of at least 144 per cent. This compared with 42 per cent growth in overall Chinese arrivals during the same period.

“What we’ve seen is direct travel to New Zealand growing, while travel via Australia is also growing,” said de Monchy. “It has actually lifted the desire for New Zealand overall, not just those coming through Australia.”

The new visa pathway is also improving access to regional New Zealand.

“If you come through Australia, you can fly directly into Dunedin, Hamilton, Queenstown, Christchurch and Wellington,” de Monchy said.

The rebound is particularly important given China’s role in New Zealand’s visitor economy. China remains one of the country’s three largest international visitor markets, alongside Australia and the US, together accounting for 65 per cent of international tourism spending.

Winter tourism and ski travel are also seeing strong growth, particularly following increased interest in snow holidays after the Beijing Winter Olympics. Tourism New Zealand has stepped up winter campaigns across Asia, especially in China, while also recording encouraging growth from South-east Asia, Japan and South Korea.

He added that Air New Zealand’s newly announced Singapore-Christchurch service, launching in late October, would further strengthen New Zealand’s appeal as part of a multi-destination itinerary with Australia.

According to TNZ regional director for Asia Greg Wafelbakker, the rebound from China is being driven not only by easier access, but also by changing traveller behaviour following the pandemic.

“We’ve gone from more traditional group travel to much more immersive travel,” said Shanghai-based Wafelbakker. “People are looking for a deeper connection with the places they visit.”

He said Chinese travellers are increasingly seeking “slow travel” experiences, spending more time exploring regions at their own pace rather than following tightly packed itineraries. The trend aligns closely with New Zealand’s strengths as a self-drive and nature destination.

Wafelbakker added that FIT, family and small-group travel are now driving the strongest growth from China, replacing the large, price-sensitive group tours that dominated before the pandemic.

The market is also becoming more segmented, with strong growth from both younger travellers seeking immersive experiences and “silver” travellers aged over 50 with more time and spending power.

“They’re coming to explore and stay longer,” said Wafelbakker. “There’s a much deeper desire now to connect with the people and the place.”

Despite the rebound, de Monchy noted that the China market is still operating at about 80 per cent of pre-pandemic levels, leaving room for further growth.

Mekong Tourism Forum 2026 to focus on community and purpose-led travel

0

Tourism stakeholders from across the Greater Mekong Subregion will gather in Yangon from June 16-18, 2026 for the Mekong Tourism Forum (MTF) 2026, centred on the theme Tourism for People, Travel with Purpose.

Organised by Myanmar’s Ministry of Hotels, Tourism and Culture together with the Mekong Tourism Coordinating Office, the annual forum will examine how tourism can deliver greater benefits for local communities, support cultural preservation and strengthen regional cooperation while responding to changing traveller expectations.

MTF 2026 will bring together tourism leaders and community tourism practitioners in Yangon to discuss sustainable and people-focused travel development across the region

The event will take place at the Pan Pacific Hotel Yangon and will feature keynote presentations, panel discussions, networking sessions, gastronomy showcases and technical visits across the city.

Ahead of the main programme, delegates will also be able to attend a pre-forum workshop focused on evidence-based destination marketing, tourism intelligence and cross-border collaboration.

The forum will bring together tourism professionals, destination specialists, educators, hospitality representatives, social enterprises and community tourism practitioners from Cambodia, China, Laos, Myanmar, Thailand and Vietnam.

Keynote speaker Masaru Takayama will open the forum with a presentation titled “Tourism for People: From Principles to Lasting Impact”, examining tourism through the themes of conservation, community, culture and commerce.

Additional sessions will cover community-based tourism, cultural preservation, inclusion, workforce development and regional tourism cooperation. Participating organisations include AirAsia Move, Planeterra, Asian Ecotourism Network, Clickable Impact, ASEAN Tourism Association and Local Alike.

Delegates will also experience Yangon through technical visits and cultural activities highlighting the city’s architecture, heritage, spirituality and artisan traditions. A regional gastronomy exhibition featuring culinary traditions from across the Greater Mekong Subregion will form part of the programme.

“Tourism is one of the few sectors where local communities can directly benefit from human connection, cultural exchange, and shared experiences. MTF 2026 is built around the belief that tourism should serve people and places first,” said Dee Suvimol Thanasarakij, executive director of the Mekong Tourism Coordinating Office.

Registration for Mekong Tourism Forum 2026 is complimentary and now open via the organisation’s website.

Air New Zealand expands Christchurch network

0

Air New Zealand has unveiled plans to launch three new non-stop services from Christchurch to Singapore, Tokyo and Perth from late October this year.

The announcement, made at TRENZ 2026 at the New Zealand International Convention Centre in Auckland, signals a major expansion of Christchurch’s international connectivity and is expected to support visitor dispersal and tourism spending across New Zealand.

Air New Zealand’s Nikhil Ravishankar and Christchurch Airport’s Justin Watson announced new services from Christchurch to Asia; photo by Adelaine Ng

Air New Zealand CEO Nikhil Ravishankar said the expansion has been made possible as Boeing 787 Dreamliners return to service and new aircraft join the fleet.

“Growth has been a long time coming so we’re very pleased to make this announcement. These destinations are highly sought after for tourism, leisure and trade,” Ravishankar said.

“Singapore and Tokyo connect Christchurch directly into the most important Asian hubs and onward markets. Together these services change how visitors can arrive, travel and spend time in New Zealand,” he added.

Beyond increasing seat capacity, the new routes are also intended to strengthen regional dispersal and international connectivity.

“They represent stronger, more direct pathways for visitors, exporters, businesses and communities across the South Island,” Ravishankar said, noting the “importance for Christchurch, but also for New Zealand’s international connectivity”.

The development follows a new memorandum of understanding between Air New Zealand and Christchurch Airport. Airport CEO Justin Watson described the agreement as “a long term strategic partnership that will see us create the conditions for further growth into the future”.

New Zealand prime minister Christopher Luxon said the Singapore route would strengthen access into South-east Asia, while Tokyo would serve as a North-east Asia hub.

“And through Perth we can access Europe in a much better way and much more convenient way as well,” he said, noting the importance of the new services for both tourism and cargo.

Ravishankar later revealed that Air New Zealand contributed almost NZ$12 billion (US$7.2 billion) in visitor spending to New Zealand in 2025, supporting about 100,000 tourism-related jobs in the South Island alone.

“We want to bring more visitors here, connect them to places they want to go to, and importantly, help ensure the value created by tourism stays in this country,” he said.

Traveloka teams up with Resorts World Sentosa to target demand for Singapore travel

0

Traveloka and Resorts World Sentosa (RWS) have signed a partnership aimed at strengthening travel demand from Indonesia and South-east Asia to Singapore through integrated travel and attraction offerings.

The collaboration follows Traveloka data indicating rising interest in Singapore experiences among Indonesian travellers. According to the platform, Singapore remains one of the top three outbound destinations for Indonesian users, while search volumes for RWS attractions doubled year-on-year in February 2026.

Traveloka and Resorts World Sentosa will expand integrated travel experiences for Indonesian and South-east Asian travellers visiting Singapore

Universal Studios Singapore and the Singapore Oceanarium were identified as the two most-searched attractions in Singapore on the platform this year.

Under the agreement, Traveloka and RWS will work on initiatives designed to improve how travellers discover and book accommodation, attractions, dining and entertainment experiences through the platform.

The partnership will include bundled travel packages combining flights, accommodation and attractions, alongside targeted promotions and personalised travel recommendations based on user preferences and booking behaviour.

RWS said the collaboration aligns with growing demand for integrated leisure experiences that combine entertainment, hospitality, dining and shopping within a single destination. Indonesia remains one of the resort’s top three source markets.

The partnership also supports the launch of RWS’s Summer of Treasures campaign, running from May 29 to August 30, 2026. The programme will feature themed experiences across attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark, alongside entertainment, dining and resort stay offerings timed around the June school holiday period.

“Traveloka doesn’t just move travellers. We use data to anticipate where they want to go before they’ve decided,” said Baidi Li, vice president of commercial, Traveloka. “Search volumes for RWS doubled year-on-year in February 2026. That demand signal drove this partnership.”

Jenny Wang, acting senior vice president, resort sales and marketing, Resorts World Sentosa, added: “This partnership with Traveloka allows us to further expand our reach in Indonesia and further in South-east Asia… we are able to enhance how our offerings are discovered and experienced through more seamless and personalised options, while making it more convenient for travellers to plan and enjoy their visit to RWS’s full range of offerings across accommodation, dining, and entertainment.”

Marriott Bonvoy broadens ICC partnership with women’s cricket tournament deal

0

Marriott Bonvoy has expanded its partnership with the International Cricket Council (ICC) to include the ICC Women’s T20 World Cup 2026, extending its role as the tournament’s Official Accommodation Partner.

The competition will take place across England in June and July 2026, with matches scheduled in London, Manchester, Leeds, Birmingham, Bristol and Southampton. The partnership builds on Marriott Bonvoy’s involvement with the ICC Men’s T20 World Cup earlier this year and reflects a broader focus on fan engagement through travel and hospitality experiences linked to international cricket.

Marriott Bonvoy has extended its ICC partnership to include the ICC Women’s T20 World Cup 2026 in England

As part of the collaboration, Marriott Bonvoy members will be able to redeem points or bid for more than 150 Marriott Bonvoy Moments experiences. These include matchday hospitality packages, pre-match experiences, training sessions with former cricket players and the return of the Anthem Kids programme, which gives children the opportunity to walk onto the field alongside players before matches.

The agreement comes as women’s cricket continues to record rising global engagement. The 2026 tournament will also mark the first edition to feature 12 participating nations and the largest prize pool in the event’s history.

Marriott Bonvoy said its hotel portfolio would support accommodation requirements linked to ICC tournaments and conferences throughout the year. Hotels located near major cricket venues in England include properties in London, Leeds, Manchester, Bristol and Southampton.

John Toomey, chief commercial officer, Asia Pacific excluding China, Marriott International, commented that the partnership had helped create stronger connections between fans and the sport, adding that the Women’s T20 World Cup presented a further opportunity to develop travel and hospitality experiences around the tournament.

Sanjog Gupta, ICC chief executive, said the expanded collaboration would help strengthen fan engagement around women’s cricket and support the continued growth of ICC women’s events globally.