TTG Asia
Asia/Singapore Saturday, 14th February 2026
Page 1977

Visitors avoid Bangkok, opt for other Thai destinations after attack

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TRAVEL operators in Thailand are not reporting significant cancellations or postponement of inbound visitors after Monday’s bombing in Bangkok.

“We have received very few cancellations. To be exact we have received 12; this is less than one per cent of the bookings we have here till the end of the month,” said Laurent Kuenzle, CEO of Asian Trails told TTG Asia e-Daily and TTGmice e-Weekly. “I do expect some cancellations over the next few days,” he added.

“Very, very few” clients have changed their plans, Kuenzle said, elaborating that those who altered their Thailand plans have opted to head to the beaches in the south or mountains in the north.

This pattern of transferring to nearby destinations was also confirmed by Hans van den Born, managing director of Diethelm Travel Thailand. “At this stage, the impact has been very small and limited only to one MICE event and a couple of re-routings of bookings to avoid Bangkok.

“People are heading straight to another part of Thailand or another region we operate in,” he said.

“Bangkok may see an initial decrease of tourist arrivals with people heading straight to beach destinations or Indochina until they feel confident again,” commented van den Born. “It will also be important to find the perpetrator(s) behind this violent attack in order to restore confidence at the main tourist source markets again.”

Likewise, Kuenzle opined that the fallout on Thai tourism would be muted, with a short-term impact on the regional market and an even less pronounced effect on the longhaul market, which is currently in its low season.

CellPoint Mobile introduces new payment platform for airlines

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PAYMENT solutions provider CellPoint Mobile has launched a new system giving airlines the ability to manage payment methods and Payment Service Providers (PSPs) through an integrated platform.

Named Converged Payment Gateway, the system pre-integrates PSPs, allowing airlines shortened time-to-market and at the same time and reducing the costs of launching and managing new payment methods by leveraging its central platform.

Additionally, CellPoint promises a period of minutes or days, rather than weeks or months, when deploying new payment methods, currencies and channels.

From a single access point, airlines can manage, add, delete and update payment data easily and quickly, and process passenger payments and transactions seamlessly and securely for passengers, according to CellPoint.

HK tours shun Thailand, other Asian travellers less deterred

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OUTBOUND travel operators in Asia saw a mixed bag of responses from their customers three days after the deadly bomb attack in Bangkok, which local authorities say was targeted at damaging tourism in the country.

Hong Kong operators experienced the biggest backlash, likely a result of the government’s issuing of a level 4 travel advisory – the second highest possible – to its citizens on August 18, a day after the bombing.

Following the alert, 18 key outbound agencies operating Bangkok tours agreed to cancel their packages, with the exception of cruise and charter tours which depart between the afternoon of August 18 and August 31. In total, over 200 tours involving 4,000 travellers were affected.

Danny Wong, FIT specialist at China Travel Services (Hong Kong), said: “We had a lot of bookings cancelled and refunds requested, with projections of more than a 50 per cent drop for bookings in September.”

A more muted response is seen among Chinese travel agencies. Reder Wang Yonghong, managing director of Shenzhen CEPT International Travel Service, said: “Since the tragedy happened, there isn’t any travel warning raised by the government. Therefore, it depends on our clients’ judgements whether or not to continue their travel to Bangkok.

“We did receive some cancellations but frankly, the immediate impact is not big because the summer holiday is almost ending and most of the package tours departed earlier. My concern is upcoming bookings for September where we estimate a drop of about 20-30 per cent.”

Vico Wei, chief inspector of Guangdong China Travel Service played down the impact, saying tour groups will simply avoid high-risk areas. “Better still, FITs may even switch to package tours as they will be taken good care of. Therefore, I am optimistic and trust the bombing will only have a short-term impact on tourism.”

In South-east Asia, operators are seeing customers erring on the side of caution. Alicia Seah, director of marketing communications at Dynasty Travel Singapore, said: “For the next peak period in September, we will have about 150 travellers to Bangkok, primarily consisting of MICE groups and some leisure travellers.

“About 60 per cent of the travellers have requested to transfer to other cities such as Malaysia, Indonesia or Vietnam,” she added.

Rocky Kho, managing director at Skyzone Tours & Travel in Kuala Lumpur, said he has not received cancellations for his September bookings so far, albeit acknowledging cancellations may still come in the future.

Desmond Lee, managing director of Kuala Lumpur-based Apple Vacations & Conventions has not received any cancellations of forward bookings as well. He said: “The powerful bomb blast on the Hindu Shrine on Monday was an isolated case. It will not deter Malaysians from going to Bangkok, unless there is a travel advisory.”

Over in Indonesia, Pauline Suharno, managing director of Elok Tour Jakarta said that the ASEANTA/FATA will continue its plan to hold its meeting in Bangkok at the end of August.

She added that most Indonesia travellers are adopting a wait-and-see approach, avoiding travel to Bangkok unless required for business purposes.

Rudiana, director of sales and marketing at WITA Tour, concurred: “Our MICE department have received invitations to bid for MLM incentive tours between September and November and they specifically requested not to include Thailand in our offer of destinations.”

Than Dam, a travel consultant at Vietnam’s Aurora Travel remains optimistic and pragmatic. “No bookings have been cancelled so far. The bombing is not a problem if you choose to stay at hotels around the river instead,” he said.

Top insurance specialists to be rewarded with a Melbourne experience in 2017

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THE International Dragon Award (IDA) Annual Meeting 2017 will be held in August 2017 in Melbourne, Australia.

The city was chosen by more than 4,500 Mandarin speaking insurance specialists for its success in hosting large international meetings and conferences.

Melbourne’s collaborative approach and track record in delivering large-scale meetings were some of the reasons that attracted the IDA to choose the city.

Delegates will hail from China Life, a Chinese insurance group, along with other companies such as Allianz, Taiwan Life, Prudential and Cathay Life.

“These delegates are particularly focused on growth from their business partnerships. This is an ideal fit with our unique ‘Team Melbourne’ approach of working with partners across the city to deliver the best possible conference experience,” said Karen Bolinger, CEO of Melbourne Convention Bureau.

The Victorian Government will be a sponsor of the conference, while the international group of delegates are expected to generate an estimated US$20.2 million economic boost for Victoria.

According to John Eren, minister for Tourism and Major, delegates will be guaranteed an invigorating and engaging experience inside and outside the conference venue.

“Melbourne … offers delegates the chance to experience its thriving and sophisticated food, wine, art and cultural scene during their visit. We look forward to welcoming the IDA meeting delegates in 2017 and sharing all that Melbourne and Victoria have to offer”, said Eren.

Beijing prescribes Chinese medicine to improve MICE health

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COLLABORATION among the Beijing Municipal Commission of Tourism Development (BMCTD), traditional Chinese medicine (TCM) associations and inbound tour operators are underway to invigorate Beijing’s MICE industry.

Through the marketing of TCM experiences as pre/post event activities, Beijing’s MICE tourism specialists are hoping to enhance the city’s attraction as a choice destination for business events.

According to Ren Jianghao, director of the Department of High-End Tourism Development under BMCTD, China National Convention Centre (CNCC) have received bookings for international conventions until 2022, which reflects the steady and positive outlook for the industry, but the number of governmental meetings hosted at the venue has declined while hotel occupancy rates have room for improvement.

He explained that BMCTD had decided to dangle TCM products and experiences as a new attraction for business event groups, as Beijing, being a relatively mature MICE destination, has limited scope for the exploration of new venues.

In addition, Ren highlighted that transportation and air quality issues represent the main challenges to Beijing’s tourism industry development.

A myriad of future developments such as the shifting of the Beijing municipal government eastward to the satellite town Tongzhou, the completion of Beijing Daxing international airport in 2019, and the hosting of the 2022 Winter Olympics in Beijing will likely aid Beijing’s infrastructural development as well as air quality and urban environmental governance.

By Zhong Yun

Asia for Animals to meet in Sarawak this October

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SARAWAK’S Kuching city will play host to the Asia for Animals (AfA) Borneo Conference this October, an event that is expected to attract some 500 delegates from around the world.

Described as the largest and most represented animal welfare conference in Asia, the event will head to Malaysia for the first time. It will take place from October 6 to 9 at the Borneo Convention Centre Kuching.

Organised by the Sarawak Society for the Prevention of Cruelty to Animals (SSPCA), the conference is expected to be attended by speakers and delegates who are responsible for animal welfare and wildlife management.

SSPCA had chosen Partnerships Breed Success as the theme for this year’s conference and the main objective of the conference is to engage, network, exchange ideas and build lasting collaborations with those working on animal welfare and wildlife management.

The organising chairperson for AfA Conference and SSPCA chairperson, Rebecca D’Cruz, said: “This conference will be a gathering for the global fraternity of animal welfare practitioners and it will be a venue to share your knowledge and experiences to ensure a safe and secure future for the animals in Borneo.”

The conference will be divided into various plenary, symposia and workshop sessions.

Sydney expands army of ambassadors to promote the destination for events

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THE former prime pinister of Australia, John Howard, inducted seven new ambassadors yesterday into the Business Events Sydney (BESydney) Ambassador Program.

Joining the programme’s current membership of more than 90 influential leaders are Financial Services Council CEO Sally Loane, Animal Logic CEO Zareh Nalbandian, Chartered Accountants Australia and New Zealand CEO Lee White, University of New South Wales president and vice chancellor Ian Jacobs, University of Western Sydney vice chancellor and president Barney Glover, Charles Perkins Centre academic director Stephen Simpson AC, and Australian Institute of Architects president-elect Ken Maher, Hassell.

Established in 2009, the BESydney Ambassador Program leverages the global network and expertise of its ambassadors to help BESydney secure multimillion dollar international events for Australia.

Howard said: “Sydney is a global intellectual capital and an important driver of the Australian economy. Business Events Sydney and its Ambassador network are helping us grow the knowledge economy by facilitating innovation and collaboration in our most globally competitive priority sectors.”

New South Wales premier Mike Baird who is now Patron of the Program, said: “The Ambassadors are some of the world’s most inspiring individuals and together we secure international business events that provide lasting legacies for our people, our communities and our industries.”

Asia exhibition industry maintains growth: UFI study

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UFI’S 11th edition of The Trade Fair Industry in Asia has reported a 6.8 per cent growth in total net exhibition space sold in 2014, rising from 17,453,000m2 in 2013 to 18,641,750m2last year.

The study, conducted by Business Strategies Group (BSG), noted that more than 56 per cent of sold exhibition space was transacted in China and 11 per cent in Japan. Among the more than 2,100 trade fairs included in the study, over 600 were held in mainland China compared with 338 in Japan, Asia’s second largest market.

Above-average growth was registered in Asia’s larger exhibition markets – China was up by 7.4 per cent, India by 7.6 per cent, Taiwan by 8.8 per cent and South Korea by 8.2 per cent.

South-east Asian markets continued to do well 2014. Space sold in Indonesia increased by 9.2 per cent, the Philippines by 8.8 per cent, and Thailand by 8.6 per cent.

One of the region’s smallest exhibition markets, Macau, emerged the top performer last year, registering a growth in net space sold from 143,000m2 to 197,500m2.

BSG has forecasted regional growth this year for the Asian trade fair industry. It expects to see a 5.2 per cent year-on-year increment in net space sales. Strong performance in South-east Asia is predicted and China’s trade fair industry will remain resilient.

UFI managing director, Paul Woodward, said in a press statement: “Asia remains a critical region for those developing international trade fair businesses and many people in our industry will be encouraged to see the results of this important survey.”

UFI members are entitled to receive a four-page executive summary of the research and to purchase the full report at a substantial discount. For more information on this study, email asia@ufi.org.

IT&CMA and CTW Asia-Pacific to proceed as planned

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TTG Events, the organiser of the annual IT&CMA and CTW Asia-Pacific which will take place in Bangkok from September 29 to October 1, is working closely with its Thai partners including the Thailand Convention and Exhibition Bureau (TCEB) “to closely monitor the situation and undertake necessary measures to ensure the safety and security of all our delegates”, said its statement to the press and attendees.

The statement pointed out that the bombing incident on August 17 “is an immediate priority for the IT&CMA and CTW Asia-Pacific organising team”.

Darren Ng, managing director of TTG Asia Media, which TTG Events is part of, said: “With the Royal Thai government making every effort to restore the situation to normalcy, we have every confidence that this will be achieved quickly.

“As such, IT&CMA and CTW Asia-Pacific 2015 will take place as planned.”

TTG Events will continue to provide updates on developments in the Thai capital.

Attendees of the events can also visit www.tceb.or.th or contact TCEB at info@tceb.or.th for more information.

It’s not normal

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19-aug_img_5905The irony is, we now act as if by remote when a terror attack strikes. How did we come to this, to accept that terrorism is ‘the new normal’? Terrorism is not normal, full stop. The greatest danger is when we accept it as normal.

Recent history has shown that when the smell of danger lurks in a destination, the MICE market is one of the first to take flight.

Thus, it’s unsurprising that 18 hours after a bomb detonated at the Erawan shrine in Bangkok’s tourist-thronged Rajprasong area, deep in their hearts, after the shock had sunk in, Thailand DMCs knew this was not going to be good for business.

Why, even without so much of a terror attack, just a military coup as we saw in May last year, Bangkok had lost conferences that were looking to be firmed up in the city while major events that were too late in the day to be cancelled had scaled back enormously. What more an attack that looked every bit designed to hurt tourists. That’s why the shock: Thailand has survived a dozen military coups over several decades, and gut-wrenching anti-government riots and protests since 2009 yet, the kingdom has always prided itself that virtually no tourist was hurt. All that changed on August 17, 2015.

But here’s the thing: the day after the bombing, life was almost back to normal in Bangkok. Hotels and DMCs worked through the night of the tragedy to execute emergency plans, account for guests and staff, and make them feel safe and comfortable. There was a sense of order amid a chaotic situation and in spite of the shock.

The irony is, we now act as if by remote when a terror attack strikes. How did we come to this, to accept that terrorism is ‘the new normal’? Terrorism is not normal, full stop. The greatest danger is when we accept it as normal.

Terrorism, as James Reed, CEO/group managing director of Destination Asia, told me “will be THE challenge of the future for the travel industry, be it family holidays, MICE programmes and even cruises. How we address it will also be THE challenge of the generation of leaders of world travel in the next 20 years.”

Our industry is not in a position to fight terrorism, this I understand. But I think authorities that aim to be the voice of travel & tourism – the likes of WTTC, UNWTO, PATA, etc – can do more than just send out predictable, if not inane, condolence and regret messages in the wake of a terror attack.

WTTC, for instance, focused its summit in April this area around technological disruptions and reinventions – why not terrorism and travel? Travel & tourism should start discussing and understanding terrorism deeply and openly. Only then can we really find ways how we can play a part, no matter how small, in safeguarding our assets and people.