TTG Asia
Asia/Singapore Wednesday, 11th February 2026
Page 1921

Air Canada to increase frequency of Toronto-New Delhi flights

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IT HAS just been a week since Air Canada commenced its four-weekly non-stop service from Toronto to New Delhi, and the airline is already looking to increase the frequency of the route to daily come September 2016.

“We will operate daily flights to New Delhi in September next year when we have more aircraft available. Considering that there is a large Indian diaspora in Canada and about 600 Canadian companies that do business with India, there is an immense potential for us in this market. We will consolidate our existing route here before adding any new destination to our network in India,” said Duncan Bureau, vice president, global Sales, Air Canada told TTG Asia e-daily.

The Toronto-New Delhi route is currently served by a Boeing 787-9 aircraft in a three-class configuration. It enjoys a load factor of 85 per cent and is the only non-stop flight from Canada to India at present.

Bureau also expects to serve passengers looking to fly beyond Canada to North America, where the airline flies to 52 markets. He added that Air Canada has kept into account there are few non-stop flights from New Delhi to North America hence the Toronto-New Delhi flights have been “timed for convenient connections”.

Air Canada also expects to serve passengers making onward connections within India and throughout South-east Asia by leveraging on its Star Alliance partner, Air India.

China and India’s common tourism goal

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BILATERAL efforts to build stronger partnerships and tourism development between Asia’s two largest countries were unveiled during the China-India Tourism Forum yesterday, with 2015 and 2016 having been designated Visit India Year and Visit China Year in China and India respectively.

Speaking during the forum, Li Jinzao, chairman of China National Tourism Administration, said: “Moving forward, we will extend the scope and depth of collaboration with India as well as strengthen collaboration with other parts of the world, because the tourism industry contributes to job creation and the economic development of countries.”

Mahesh Sharma, India’s minister of tourism and culture, said: “We have seen some early positive trends after introducing the electronic visa-on-arrival facility to Chinese tourists in July 2015. We hope that the celebration of Visit India Year will help (Chinese visitors) to better appreciate what India has to offer.”

Sharma also believes that Shandong’s new four-times weekly flights between Kunming and Delhi, which just commenced earlier last week on November 11, will also make the Indian capital a destination of choice for visitors from Kunming.

Indian inbound tourism players are showing a keen interest to grow Chinese traffic to the country.

Gaurav Dogra, founder of New Delhi-based Plan Your Holiday, said: “Shandong Airlines is the only carrier offering connections between Kunming and Delhi. It will definitely promote tourism to Kunming, and demand among Indian travellers is bound to increase.

“Prior to this, outbound demand from India to Kunming was minimal as the destination was not well known,” he added.

Rajan Sehgal, president of the India Golf Tourism Association, sees potential in developing golf tourism between Delhi and Kunming as both destinations have many good golf courses to offer.

To further encourage Chinese travellers to visit India, a Chinese telephone helpline was launched this year.

China’s secondary cities are gaining recognition

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MORE international visitors are taking a stronger interest to venture beyond China’s gateway cities of Shanghai and Beijing into its secondary cities, drawn by the unique landscapes and culture as well as growing air links to these inland destinations, according to international buyers who spoke to TTG Asia e-Daily.

Shelley Zhang, general manager of New York-based Compass Holidays, said: “We have experienced at least a 10 per cent increase in business from the US to China this year.

“Americans like the culture in China because it is something different and exotic, and (repeat visitors) want to explore other cities,” she remarked.

Zhang added: “There is increased interest in the secondary cities like Chongqing, Guilin and Chengdu because first-time visitors would have already been to the popular ones like Beijing and Shanghai.”

Likewise, Connie Lin, deputy general manager of Tian Bao Travel in Ontario, Canada, which recorded a 10 per cent year-on-year growth in outbound business to China, said: “We have seen growing interest to cities such as Kunming and Guilin from repeat visitors who have already been to Shanghai and Beijing.

“China is viewed as a beautiful and exciting place; the depreciation of the yuan, and lots of airlines and (increasing) capacity between China and Canada had also helped grow the market,” she added.

The extensive domestic networks of Hainan Airlines and Air China have also helped her company to develop packages beyond Beijing – the point of entry for direct flights from Toronto – to new destinations such as Yunnan, Sichuan, Yangtze River and Xinjiang, Lin pointed out.

Keen to target experienced travellers above the age of 50 and who are now seeking authentic experiences in Asia after having been to the US and Europe, Sahin Kuran, managing partner at Suntrip Tour Turkey, is currently developing tours to Xi’an, Urumqi and Kashgar next year with a minimum of six nights.

He said: “This is a mature market with higher spending power compared with those in their 30s.”

Meanwhile, Taritour’s managing partner, Bahadir Ustundag, noted that the absence of non-stop air routes between China’s second-tier cities and Istanbul is deterring the Turkey-based company from extending tours beyond Shanghai, Beijing and Guangzhou, which are easy sells for his clients due to the availability of direct flights.

Food is also a primary factor that influences Turkish travellers’ destination choice. Said Ustundag: “For the Chinese cities to successfully attract everyone, it will definitely help if there are more halal restaurants around as it will make it easier to sell the (destination).”

Compass Holidays’ Zhang also added that the challenge in promoting secondary cities in China is the lack of English-speaking guides, which may make communication “more challenging”.

Additional reporting by Paige Lee Pei Qi

New Sabah-China links to boost visitor numbers

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TRADE players in East Malaysia are excited that the recent boost in new air services linking Sabah and China will pave for more robust two-way traffic between the two destinations.

AirAsia will begin daily services between Kota Kinabalu and Wuhan from January 22, 2016, while China Southern Airlines will introduce thrice-weekly flights from Guangzhou to Kota Kinabalu from December 1.

Meanwhile, Malaysia Airlines and Universal Charter have entered into an agreement to operate 180 charter flights between Kota Kinabalu and Tianjin, Nanning and Chengdu from December 15 until March 31, 2016.

Earlier, Spring Airlines resumed four-times weekly charter flights between Shanghai and Sabah since October 25.

Welcoming the surge in China-Sabah air links, Mint Leong, managing director of Sunflower Holidays, said: “We have come out with new Sabah itineraries involving islands and beach holidays. Sabah is an easy sell as it has lovely beaches and clear waters.”

Malaysian outbound players are also keen to tap the new air connections to venture into other parts of China.

Apple Vacations & Conventions group managing director, Desmond Lee, said: “The new flights allow us to do quality in-depth tours to exotic locations. For example, from Chengdu we can go further and include tours to Tibet and from Wuhan we can also offer Yangtze cruises.”

Recognising a potential challenge in getting traffic from Kota Kinabalu’s small outbound market, Mayflower Acme Tours deputy general manager – channel management, Abdul Rahman Mohamed, commented: “We welcome the charter flights but the charterers should get the Malaysian outbound travel agents involved to form a consortium to fill up the empty leg from Kota Kinabalu to China.”

Plaza Premium Group, China Eastern Airlines creates co-branded lounge

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PLAZA Premium Group and China Eastern Airlines Corporation (CEA) has joined hands to operate what is said to be the world’s first co-branded airport lounge in Shanghai Pudong International Airport’s Terminal 2.

Launched on November 2 and named No.77 China Eastern Plaza Premium Lounge, the facility sits near Gate 77 and can be accessed by all travellers.

Offering a 180-degree view of the airport runway, the new lounge measures over 1,800m2 and provides nearly 500 seats. Facilities include a leisure area, all-day Chinese and Western style buffet, bar, five Internet workstations, a nursing room, three shower rooms, a relaxation area, a smoking room as well as complimentary Wi-Fi.

Song Hoi-see, founder and CEO of Plaza Premium Group, said the co-branded lounge was the result of a strategic partnership between the group and CEA.

Tang Bing, director and vice president of CEA and party member of China Eastern Air Holding Company, remarked that the lounge is the first market-oriented flagship airport lounge of CEA, specifically designed for passengers of its airline partners.

Noku Roxy opens its doors in Kyoto

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ROXY-PACIFIC Holdings has opened its first upscale boutique hotel, Noku Roxy, in Kyoto, Japan.

Located near the Kyoto Imperial Palace, key tourists spots and popular local restaurants, Noku Roxy features 81 rooms across six floors, with the upper floors offering scenic views of the Kyoto Imperial Garden.

The rooms, which range from 20m² to 51m² each, are furnished with the finest Kyoto craftsmanship and artwork, as well as a complimentary minibar filled with a range of local snacks and beverages.

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Room prices start from JPY20,000 (US$163).

Chris Teo, managing director of Roxy-Pacific, said: “Since the hotel’s soft opening on November 1, we’ve received an encouraging flow of reservation requests, signaling healthy demand. The management has gone to great lengths to offer our guests an intimate and authentic experience, coupled with its strategic location and the city’s rich cultural, lifestyle and historical offerings, we are confident that Noku Roxy will be well-received by visitors.”

More flights by Qatar Airways to Europe this December

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QATAR Airways will enhance its services to Stockholm, Copenhagen and Brussels this coming holiday season.

Flights from Doha to Stockholm, Sweden will grow from 10 to 13 times weekly, with a capacity increase of 30 per cent on the route, starting from December 1, 2015 until March 25 next year. A Boeing 787 Dreamliner will operate a double-daily service every day except Wednesdays.

From December 2 this year, flight frequencies to Copenhagen, Denmark, will also be increased from 11 times weekly to double-daily flights, putting almost 30 per cent more seats on the route every week.

Flights to Brussels, Belgium will be operated eight times weekly, up from seven, representing a 14 per cent more seat capacity, come December 4, 2015.

Indonesia to upgrade existing airports and build 15 more

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TO SUPPORT the growth of passenger traffic of eight per cent year-on-year, the Indonesia Ministry of Transportation is focusing on improving the infrastructure in the country.

Ignatius Jonan, minister of transportation, said: “We are allotting budget of US$1 billion to improve transportation next year. This is the biggest budget for a single year we have ever had, showing the government’s commitment.”

In terms of infrastructure development, Johan said that the 237 airports in Indonesia would either have their runways extended, or have their terminals developed and expanded. The ministry also plans to build 15 new airports by 2018.

He elaborated: “Out of the 237 airports at least 100 of them will be able to cater at least the Boeing 737-800 or Airbus 320, and at least 200 airports will be able to cater for the Hercules C130 and similar aircraft.”

Johan also challenged the industry to increase their aircraft capacity, where those “flying smaller aircraft must work to use bigger ones”.

Mauritius and Seychelles high on Chinese travellers’ holiday lists

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CONSTANCE Hotels and Resorts in 1H2015 has recorded double-digit growth from the Chinese outbound market to its properties in Mauritius and the Seychelles, driven by good air accessibility and visa-free access for Chinese travellers.

The business forecast for its two properties in Mauritius and the Seychelles remains rosy for 2016, said Tsang, especially as Britain’s Prince William and Princess Catherine had spent their honeymoon in the Seychelles in 2011, raking up great interest from the Chinese market to visit the destination.

On the other hand, its two properties in the Maldives, Constance Halaveli and Constance Moofushi, saw a single-digit drop in Chinese guests in 1H2015.

Carol Tsang, regional marketing director for Constance Hotels and Resorts Hong Kong Office, explained: “The ‘heat’ to visit the Maldives had cooled since mid-2015 and with the current political instability, I foresee a slowdown of Chinese traffic to the Maldives in 2016.”

As suspended chartered flights from China may not resume once stability returns to the Maldives, Tsang expects the numbers of Chinese guests to drop on a bigger scale compared with the past three years. Marketing focus will hence be placed on attracting repeat travellers and families from China instead of first-timers and honeymooners, she added.

In spring 2015, Constance Hotels and Resorts had established an office in Beijing to market its overseas properties in China, in addition to hosting fam trips for the trade and media as well as active participation in roadshows organised by Mauritius Tourism Promotion Authority and Seychelles Tourism Board across different Chinese cities.

Chan Brothers turns 50 with roadmap for the future

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DEFYING the notion that the travel agent is dead, Chan Brothers Singapore turns 50 with a roadmap for the future – and an attitude befitting “a 50 years young company”.

Group managing director Anthony Chan, addressing a gala dinner recently at Shangri-La packed with industry supporters, quoted American poet Samuel Ullman: “Nobody grows old merely by a number of years. We grow old by deserting our ideals.”

The ideals that brought the agency to where it is today rested on customer focus, excellence, innovation, integrity, passion and teamwork, he said. Founded with just two staff by his late father Chan Liang Choy, Chan Brothers grew to 11 staff and S$7 million (US$4.93 million) in sales revenue 30 years later, and over 400 employees (including contract staff) and a S$200 million sales turnover today.

The company has established a roadmap to take it to the next 50 years and has started to implement some of the initiatives. It has just completed a Customer Centric Initiative Project and has obtained the Business Excellence certification. It has also articulated its new vision, ‘To be a world-class travel icon that delivers magical experiences’, and mission, ‘You dream, we deliver; Everyday is gonna be a holiday’.

As well, it has started to leverage on technology to improve service, increase efficiency, expand market reach and change its business model. It is also embracing today’s innovative ideas such as the concept of the sharing economy.

It is big on CSR and has allocated a budget of S$500,000 for this purpose to help the community and staff welfare.

Chan said companies must search for the ‘2nd curve’, a term coined by influential management thinker Charles Handy.

“Many successful companies last for long time because they were able to create new growth curve or the second curve. So we must look for this second curve to bring us forward to the next 50 years,” he said.

– Seeking the second curve – read the full interview with Anthony Chan in TTG Asia soon