Asian cruise agents are spoilt for choice in 2016/2017 as cruise companies unleash new-gen ships, debut at exotic ports and unveil new innovations.

Royal Caribbean’s Quantum of the Seas

COSTA CRUISES
China is set to become a focal point for Costa Cruises as the Italian cruise line has unveiled plans to introduce sister brands, Carnival Cruise Line and AIDA Cruises, to the Middle Kingdom come 2017.

Furthermore, when Costa Fortuna becomes Costa Cruises’ fourth ship to be deployed to China in April 2016, it will boost capacity in the region by 49 per cent.

Homeported in Shanghai, Costa Fortuna will visit various popular port cities in North Asia, including Fukuoka, Kagoshima and Nagasaki in Japan, plus Incheon, Jeju and Busan in South Korea.

The 1,358-cabin ship is equipped with four restaurants, 11 bars and a 1,300m2 wellness centre, in addition to such recreational facilities as a theatre on three levels, casino, water slide, shopping centre, library and disco.

Also known as “The Museum at Sea”, Costa Fortuna features close to 5,000 world masterpieces and antiques, and is filled with exhibits and decor that hark back to its Italian seafaring traditions.

“In addition, we will launch a 46-day trans-Pacific cruise with Costa Atlantica on November 30, 2016 from Tianjin, bringing guests to explore various islands in the Pacific and Oceania,” a Costa Crociere spokesperson told TTG Asia.

CRYSTAL CRUISES
The luxury cruise line this month launches the all-inclusive Crystal Yacht Cruises, fielding the new Crystal Esprit with just 31 suites, personal butlers, Michelin star-level cuisine and even a private submersible.

The 3,000-ton yacht’s maiden seven-day voyage will explore the Seychelles when it sets sail on December 23, 2015, ending with an inclusive, post-cruise New Year’s Eve celebration at the Taj Dubai Hotel.

“The overnight package in Dubai for the New Year is a fantastic addition for the Christmas/New Year’s Seychelles voyage. We’ve included this as most clients will be using commercial air via Dubai, but if guests are using their own private jet to join us and prefer not to avail of the overnight adventure, we will offer a tour credit,” said Marnie Whipple-Tarsinos, regional sales manager Asia-Pacific, Crystal Cruises.

Come 2017, Crystal will enter into river cruising with Crystal River Cruises, bringing its all-inclusive service onto the waterways.

Crystal Luxury Air will also mark the company’s foray into air travel on board a specially configured Dreamliner, which flies 60 guests in fully reclining business class seats to destinations where major airlines do not offer nonstop service.

New parent Genting Hong Kong has also just bought Lloyd Werft, a shipyard in Bremerhaven, Germany, with which it earlier this year signed a letter of intent to build Crystal’s Exclusive Class ocean vessels, which are polar class cruise ships expected to debut in late 2018.

CUNARD
Travel agents can look forward to new designs and experiences on Queen Mary 2, the world’s biggest ocean liner and the only cruise ship with regular transatlantic service between New York and its homeport in UK’s Southampton, following a 25-day dry dock refurbishment from May 27 to June 21, 2016.

Richard Meadows, president, North America, Cunard, said: “Guests will enjoy new designs and experiences that reflect the changing needs of today’s passengers, including 15 Single Staterooms, 30 additional Britannia Club Balcony Staterooms, and an expansion to the ship’s dedicated kennels.”

Cunard’s Queen Mary 2

While the Single Stateroom supports passengers travelling alone, the Britannia Club Balcony Staterooms offer flexibility in dining arrangements, allowing guests to dine at a time of their own choosing. As well, Queen Mary 2 will be the only cruise liner in the world to offer dedicated kennels, carrying up to 12 dogs and cats.

Another bright spot will be Cunard’s 2017 World Cruise Programme, as the global ocean line has planned five calls to ports that none of its three ships – Queen Mary 2, Queen Elizabeth and Queen Victoria – have ever visited before.

“Queen Victoria will visit South America, venturing into the Amazon River for a five-night exploration, which will not only be a first for the current Cunard fleet, but will also break the record for the largest cruise ship ever to transit the Amazon. Queen Mary 2 will also sail a unique set of round-trip voyages including full round-trip New York, as well as Hong Kong and Shanghai sailings,” said Meadows.

NORWEGIAN CRUISE LINE
Norwegian Cruise Line (NCL) will return to Asia and Australia for the first time next year since Norwegian Wind Fall/Winter 2001-2002.

According to William Harber, NCL’s senior vice president & managing director Asia, there will be new ports to choose from in 2016 and 2017, including cruises to Asia onboard the Norwegian Star, with itineraries departing from Istanbul, Dubai, Singapore, Hong Kong, Sydney and Auckland, and first-ever visits to The Gulf and India.

In 2017, the company will introduce a purpose-built ship customised for the China market, which NCL’s CEO Frank Del Rio hopes will be a game-changer. “Our new purpose-built ship for China will have characteristics that are authentic to (NCL) and yet distinctively Chinese in all of its sensibility. With this new ship, we will introduce a new standard of innovation and excellence into the marketplace, with an unrivalled level of customisation for the Chinese consumer.  It will perfectly suit what modern Chinese travellers value from an upscale cruise experience.”

The new ship will be the second of NCL’s Breakaway Plus class and will feature the line’s Freestyle Cruising concept. With a capacity of 4,200 guests, it will provide the same sense of freedom and flexibility found on all NCL ships, but with experiences and amenities designed specifically with the Chinese guest in mind.

PRINCESS CRUISES
Princess Cruises will base a new ship, Majestic Princess, in China year-round, beginning in summer 2017. The ship, which is being built now, will incorporate a blend of international and Chinese features.

Homeported in Shanghai, carrying 3,560 guests on cruises to Japan and South Korea, the 143,000-ton vessel’s innovations will include a dramatic multistorey atrium serving as the social hub of the ship; a unique over-the-ocean SeaWalk (a glass-floor walkway extending 8m beyond the edge of the ship; the Princess Live! interactive studio; and Chef’s Table Lumiere, a private dining experience

that surrounds guests in a curtain of light. The ship will also offer Princess’ signature Movies Under the Stars, with the largest outdoor screen at sea, and Princess Watercolor Fantasy fountain and light show.

“We’re excited that Shanghai will be welcoming this newest, most advanced addition to the Princess fleet, as it represents our brand’s long-term commitment to the continuing growth of the China market,” said Jan Swartz, president, Princess Cruises.

Meanwhile, Princess Cruises has sealed several partnerships to enhance onboard experiences. This includes a multi-year agreement with three-time Oscar-winner and composer of Wicked, Pippin and Godspell, Stephen Schwartz, who will oversee the creative development of four new musicals to debut across its fleet over the next few years.

As well, in partnership with Australia’s celebrity chef Curtis Stone, the cruise line has unveiled SHARE by Curtis Stone, his first restaurant at sea. SHARE is scheduled to debut aboard Ruby Princess and Emerald Princess this December.

And travel agencies with clients who love to sing can entice them with The Voice of the Ocean. As with the popular international singing competition, The Voice, the show comes to life throughout the cruise with auditions, mentor rehearsal sessions, the iconic spinning chairs, three charismatic team coaches and a live finale performance where guests choose the winner.

ROYAL CARIBBEAN INTERNATIONAL
Look out for Ovation of the Seas, a Quantum Class vessel that is being built in Germany, and is particularly exciting for Sean Treacy, Royal Caribbean International’s (RCI) managing director Singapore and South-east Asia, “because it is the first new-build ship to come straight to Asia for our brand. Its sister ship Quantum of the Seas is fairly new too, but it spent a season in New York before coming to Asia”.

With a capacity of over 4,000 passengers, the ship’s fun facilities include the RipCord by iFly air machine that lets your clients soar in a safe, controlled environment and the North Star capsule that ascends over 91m above sea level. There are also more family-friendly interconnected modular staterooms and venues that transform throughout the day to serve different purposes.

Ovation of the Seas will kick off its inaugural season from Southampton in April, offering several European cruises before journeying to Asia. Ports of call along the way include Aqaba, Muscat, Cochin, Penang, Singapore, Ho Chi Minh City, Hong Kong, Xiamen and Seoul. Three-night round-trip cruises from Singapore to Port Klang will also be offered, as will two New Zealand cruises from Sydney on December 15, 2016 (15 nights) and Jan 9, 2017 (14 nights).

Further afield, Harmony of the Seas, an Oasis Class ship, which is also under construction currently, will begin its maiden journey in May 2016. Based out of Barcelona, the ship will offer cruises around Europe and the Caribbean. Innovations include robotic bartenders and a wonderland of slides, water cannons and waterfalls to keep children busy.

Meanwhile, Royal Caribbean has increased the frequency of sailings from Singapore to over 40 a year, by deploying its 3,807-guest Mariner of the Seas from October to early April next year.

The deployment of more cruise programmes in Asia through Ovation of the Seas and Mariner of the Seas helps to attract first-time cruisers, Treacy said.

“We have noticed around the world that a lot of first-time cruisers like to stay close to home. Our programmes out of Singapore allow these first-timers to sample the cruise product and still stay close to home,” he explained, adding that thematic cruises are instrumental in getting new customers onboard.

Mariner of the Seas will host RCI’s first cosplay-themed cruise. Cosfest at Sea will set sail January 8, 2016 from Singapore to Port Klang over three nights. Treacy expects demand to come from all over the Asian region.

SILVERSEA CRUISES
A new flagship, Silver Muse, described by Silversea Cruises’ regional director-Asia as a game-changer in luxury cruise concept, will sail the seas in April 2017.

Built by Italian shipbuilding company Fincantieri, the 40,000-ton ship will accommodate 596 guests in spacious all-suite cabins.

The addition of the Silver Muse will expand Silversea’s fleet to nine. Additional details and specifications of the new ship will be announced in the near future.

Meanwhile, travel agents can cast their eye on the Silver Discoverer which will visit Bangladesh in 2017 – a first in the luxury segment, according to Yap.

Although the Bangladesh sailing, which has not been officially published, will only depart in February 2017, 50 bookings on it have been made “just by talking to our regular guests”, said Yap, adding: “There is a hunger for new destinations.”

STAR CRUISES
Genting Hong Kong is anticipating the arrival of its first of two newly-built mega cruise ships, scheduled to be homeported in Asia in fall 2016.

The new class of ships expands its fleet in Asia to meet growing demand across the region, said Ang Moo Lim, executive vice president of sales, marketing & hotels, Genting Hong Kong.

Travel agents can expect innovations such as “a shopping paradise at sea”, as Ang put it, a mammoth 1,000m2 of designated retail lifestyle shops featuring international luxury brands.

The new ships will also be outfitted with state-of-the-art deep-sea submersibles for guests to gain new perspectives of rich undersea landscapes and wildlife.

“To further strengthen the Star Cruises brand and offerings in North Asia in 2016, Star Cruises will also review the possibility of expanding its homeport footprint to new destinations such as to the Pearl River Delta in China,” she added.

Innovations last year included Beatship, a revolutionary series of beach club parties taking place aboard Superstar Virgo’s newly-renovated nightclub, ACES, to attract a younger, more lifestyle driven group of guests. Featuring world-class DJs and performers, Beatship has been an unqualified success in bringing this new segment on board its ships and through collaborations with international club brands such as Zouk. Beatship is ongoing in 2016.

RIVER CRUISES

AQUA EXPEDITIONS
A collection of new bespoke excursions by the Aqua Mekong has been launched. Offering nine-to-five adventure, they take guests to undiscovered areas of the river to enjoy experiences unlike any other found along the Mekong River, according to Aqua Expeditions.

“The latest experiences to be added to the Mekong itinerary truly embrace the Cambodian and Vietnamese cultures, and allow guests to really immerse themselves into the local environment and experience a different way of life at their own pace,” a spokesman said.

For example, to explore parts of the river not accessible by larger vessels, guests will climb aboard Aqua Mekong’s private skiffs and paddle through floating markets, where more than 400 sampans gather every day, starting in earnest from 05.00. Guests can continue their day adventures by bicycle or local rickshaw ride for more up-close encounters with Mekong River inhabitants.

The 20-suite Aqua Mekong departs weekly from either Ho Chi Minh City, Siem Reap or Phnom Penh, and itineraries are available for three, four or seven nights.

The whole vessel can also be chartered.

PANDAW
The company has unveiled a new seven-night river recce itinerary on the Upper Mekong River sailing from Thailand’s river port town of Chiang Saen through Myanmar and Laos, and will – for the first time – cross the border into China to the city of Jinghong in Yunnan Province.

Pandaw’s founder, Paul Strachan, said: “It has been a long-held dream to sail the length of the navigable sections of the Mekong River; now we can. There is much to explore in this undiscovered region; travellers need to be up for a real adventure as the daily itinerary might change, but with a flexible attitude, they will have the adventure of a lifetime.”

The recces will sail aboard the 20-pax Laos Pandaw, specifically designed and built for sailing on the Upper Mekong with 10 main deck staterooms, low draught and extra powerful engines.

Pandaw also operates cruises in Myanmar, Laos, Cambodia, Vietnam and India.

UNIWORLD BOUTIQUE RIVER CRUISES
Uniworld Boutique River Cruises goes to Asia with a 12-night sailing through India’s most popular destinations and its sacred river, the Ganges, beginning 2016.

The India’s Golden Triangle & the Sacred Ganges tour begins in New Delhi and ends in Kolkata on the new all-suite Ganges Voyager II. The ship has a maximum capacity of 56 guests.

The itinerary covers Delhi, Jaipur, Mother Teresa’s tomb and former home in Kolkata, a Vedic temple in Mayapur, and fully hosted excursions to five UNESCO World Heritage sites including Delhi’s Red Fort and Humayun’s Tomb, Agra’s Taj Mahal and Agra Fort, and Jaipur’s Jantar Mantar.

Guests will stay at Oberoi Hotels and Resorts Collection in New Delhi, Agra and Jaipur during the five-day land portion of the itinerary.

Travellers can also opt for a two-night extension to the holy city of Varanasi, known in India as the holiest spot on its holiest river.

This article was first published in TTG Asia, November 13, 2015 issue, on page 16. To read more, please view our digital edition or click here to subscribe.

Additional reporting from Karen Yue, Xinyi Liang-Pholsena, S Puvaneswary

As millennials join the workplace in droves, the different travel patterns and desires of this new generation are also changing the face of business travel.

Millennials are quickly becoming a force to be reckoned with. Currently in their 20s and early 30s, these tech-savvy digital natives are expected to account for nearly half of the workforce by 2020, bringing with them vastly different travel habits and preferences from previous generations.

According to new study by GBTA, millennials are more likely to want to travel for business than baby boomers (45 per cent vs 26 per cent respectively).

On the road, this mobile-first generation care more about having access to Wi-Fi at airports and hotels, express a greater preference for using corporate cards over personal ones, and more likely to use social networking for a variety of purposes than their older cohorts.

At the same time, the rising appeal of the sharing economy has caught the eye of the millennial business traveller as an alternative mode of accommodation, sources revealed.

A rapidly changing workforce dynamic
Kevin O’Sullivan, CEO of travel technology provider Open Destinations, said: “What we have seen with our clients is a shift in their customers’ booking patterns. The millennials want hotel properties that are more casual and offer amenities like in-room music entertainment, free Wi-Fi and an environment that reflects their lifestyle.

“Many (millennial) customers expect their business travel to mirror their personal travel experience,” he added.

General manager of FCm Travel Solutions, Bertrand Saillet, remarked: “Millennials today are familiar with alternative options like Airbnb, which are appealing because they offer local experience and interaction when staying within the community.

“The different characteristics of the millennials obviously pose some challenges to companies, but also present opportunities to make travel policies more relevant,” Saillet said, urging companies to adopt greater flexibility in their corporate travel policies as millennial employees increasingly look towards vacation rentals as accommodation choices.

He added: “Companies must acknowledge that the sharing economy is here to stay. There is a need to move away from the traditional format of preferred hotels and airlines and consider flexibility.”

Alvan Aiau, vice president, global sales & program management, Asia-Pacific at Carlson Wagonlit Travel, agreed: “Sharing economy services are likely to gain in popularity, and what we see now is just the beginning. Whether they like it or not, companies should be mindful that corporate travellers are probably already using these services.

“Whether or not companies are comfortable integrating sharing economy offerings into their programmes ultimately depends on their culture. The more traditional, risk-averse companies may decide that the risks outweigh the benefits,” added Aiau.

Capturing the business and loyalty of a new generation
In June this year, Airbnb expanded its Business Travel programme to start a worldwide roll-out of tools that will make it easier for companies to book accommodation for business trips through the short-term room rental service.

The expansion of these tools brings Airbnb closer in line with the traditional hotels, as it helps to promote their service as a viable alternative for business travellers. For instance, this new suite of tools provides visibility into employee travel itineraries and help track financial data to improve the business travel experience for travellers and travel managers.

Chip Conley, head of hospitality, Airbnb, said: “Airbnb offers inspired spaces in memorable places to make the most of any type of travel. Nearly 10 per cent of Airbnb’s customers already travel for business and we have heard from customers that this type of offering is high on their wish list.”

According to Conley, Airbnb for Business is “gaining a lot of traction”, and there are over 1,000 businesses including Google and SoundCloud in more than 35 countries which have signed up to use its business service.

Meanwhile, Airbnb’s business travel tools have found takers, particularly from the technology sector.

Darragh Ormsby, global travel manager of Google, said: “Our employees worldwide appreciate the choice and flexibility that Airbnb listings provide them when they are on the road – whether for conferences, meetings, or team offsites.”

Kelly Cammer, travel manager for Twilio, said: “Not only are we able to get better insights into how and when our employees are using Airbnb, but travellers are able to choose a place that feels like home at a price that fits our travel budgets (as well).”

Skepticism, challenges remain
However, TMCs and corporate travel managers do not entirely trust the sharing economy when it comes to meeting corporate travel criteria.

FCm’s Saillet noted that the majority of companies are not looking to change policies yet. “Most companies continue to stick with standard travel policies focusing on cost control and working with traditional providers. So far, companies have put in some effort and work with their partners to upgrade their technology without a real shift in paradigm,” he said.

“Clearly, there is more that can be done to tailor their travel policy to strike a balance between flexibility, accountability and safety of the employee,” he added.

Amarnath Lal Das, general manager, India Travel, Accenture, said: “To meet corporate travel requirements, certain standards need to be met. The big challenge we have seen with the corporate (sector) is data security and privacy.”

While Airbnb has come up with various categories of accommodations, they are not integrated into GDSs, said Lal Das. “You have got to integrate it with your programme. Integrating their technology and ours can be a challenge.

“In the meantime, while we are not officially open to (the shared economy providers), we do allow people to use with some do’s and don’ts,” he added.

To aid companies on this front, Simon Akeroyd, vice president, corporate strategy and business development, Amadeus Asia-Pacific, said: “The key is collaboration across the industry and an openness to doing things differently. While not all sharing economy content would fit into our distribution business, there is a great opportunity to cooperate – be it with these new players expanding our online travel accommodation offers or them potentially becoming new distributors of our already existing GDS content.”

While Amadeus does not currently collaborate with Airbnb, Akeroyd said the company is “leading this charge” through partnerships with players in the same space such as BookingPal, a distribution and booking platform for vacation rental properties.

By plying to the travel preferences of this millennial generation, companies will be able to build their travel programmes into a staff retention strategy as well, and that reaps more benefits for the companies in the long run, said FCm Travel Solutions’ Saillet.

He said: “With so much online activity and the millennial travellers leaving a massive cyber trail, there are opportunities for suppliers to use the big data available to track traveller patterns and predict their needs to provide the best travel solution that meets their expectations.”

Additional reporting from Mimi Hudoyo

When a crisis strikes, honesty and consistency matter most when engaging the media

When a crisis hits a destination, the best way industry stakeholders can circumvent the situation and prevent another crisis from unfolding is to engage the media constructively.

Speaking at the TTG Media Engagement Workshop during ITB Asia, Imtiaz Muqbil, executive editor of Travel Impact Newswire, said: “Do not try to sweep things under the carpet. You have to confront the problem because it is not going to go away.”

Thailand stands out in the region as destination that has mastered “the whole art of crisis management down to a tee”, opined Muqbil. “Every time a crisis hit, (the Thai authorities) know exactly what they should do. That is why in terms of visitor number, they have seen minimum impact,” he said.

On the contrary, Ken Scott, managing director of Scott Asia Communications, believes that the Thai government could have better handled the recent Erawan Shrine bombing, which also provided learning points in crisis communications.

“It is all right to say ‘I don’t know’ if you don’t know. Do not speculate,” Scott remarked, adding that the authorities should appoint one spokesperson to liaise with the media to avoid conflicting information.

Acknowledging the heightened media attention – as well as sensationalism – during crises, Marcus Cotton, managing director of Tiger Mountain Pokhara Lodge in Nepal, said: “If it bleeds, it leads…When there is intense spotlight on the stage, the rest of the stage goes into blackness.”

Furthermore, the online era has enabled the general populace to become reporters too. “Everyone with a phone nowadays basically is a member of the media, there is no such thing as the media anymore,” added Muqbil.

“The cumulative power of individuals will allow you to push back against imbalanced reporting in the mainstream media. You’re no longer at the mercy of the mainstream media.”

While social media allows the word to get out faster, problems could arise when inaccurate information gets disseminated, pointed out Kannan Chandran, founder and publisher of E-Quill News Media and Six-Six News.

“The role of the media is to ensure that the information is authenticated and that viral content don’t get viral until due diligence has been exercised to verify the information,” said Chandran.

Questioning if it was the media or the public that needed handling in times of crises, he added: “Both need to work together. The media needs to be measured in how they present the facts, while public needs to take a step back and check the story if the facts are true.”
Adopting a proactive stance in disseminating information quickly and accurately is hence paramount for authorities to prevent crisis communication from spiralling out of control, the speakers emphasised.

When queried on how tourism organisations can tackle misinformation coming from the public, Scott suggested: “Bite your bottom lip and correct them nicely and consistently.”

This article was first published in TTG Asia, November 13, 2015 issue, on page 5. To read more, please view our digital edition or click here to subscribe.

Additional reporting from Xinyi Liang-Pholsena