TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 1872

EU considers ending visa-free travel for US, Canadian visitors

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THE governing body of the European Union (EU) has put forward a proposal yesterday to suspend Schengen visa waivers for all citizens of the US and Canada.

According to a statement by the European Commission, the proposal was considered due to non-reciprocity of visa waivers between the US and the nations of Bulgaria, Croatia, Cyprus, Poland and Romania.

The EU had 24 months ago issued a formal notice to the US State department asking for a reconsideration of their position with regards to the five member states, and that notice period has now expired.

Mario Bodini, chairman of the European Tour Operators Association (ETOA), said: “There should be reciprocity… and reciprocity is a principal widely ignored in visa circles. (Still), Europeans enjoy far more freedom to travel around the world than the world enjoys coming to Europe.”

Bodini states that while he understands the European Commission’s move, it is important that the European economy does not falter as US and Canadian visitors invariably travel less to Europe due to a lack of visa-free facilities. “Millions of jobs are dependent on it,” he adds.

He also expects leisure travel to fall by 30 per cent from the US and Canada source markets should the proposal go into effect.

Tom Jenkins, CEO of ETOA, commented: “The US and Canada are two of our most important and longstanding origin markets. At a time of difficulty for the tourism industry in Europe, this does not project the necessary welcome.”

New targets for Tassie following ambassador programme relaunch

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BUSINESS Events Tasmania (BET) has overhauled its ambassador programme, adding nine new experts to its arsenal in a bid to secure more national and international conferences for the state.

Speaking to TTGmice, CEO of BET, Stuart Nettlefold, said while the original programme launched in 2010 was an exercise in profile raising, the reinvigorated programme was a more formalised and strategic approach to winning new business.

“What we’ve done in the Tasmanian Ambassador Program is really target people we know have the networks, knowledge and expertise, and use that to bring in conferences in our key sectors such as Antarctic and Southern Ocean, food and agribusiness, information, communication and technology,” he said.

Among the new ambassadors are Paul Holper, director of Scientell; Neil Bose, principal, Australian Maritime College; and Sean Tracey, senior research fellow, Institute of Marine and Antarctic Studies.

“They are very keen to work with us to use conferences to showcase what they do to the world, to attract global talent back to Tasmania and really drive those beyond tourism benefits,” Nettlefold said.

“The patron is (Australian) Premier Will Hodgman, which means we’ve got buy-in at the highest level of government.”

Nettlefold also said that while parallels could be drawn with programmes in other states, the key difference was in the ambassadors targeted to join the programme.

“Each state has different priorities in terms of their strengths economically, so we’ve been very targeted to those specific drivers.”

In 2015, 41,000 delegates visited Tasmania for business events, injecting A$132 million (US$99.8 million) into the state’s economy.

“The Tasmanian brand is hot at the moment and the destination appeal is high. That certainly helps what we do in terms of getting conference and incentive groups into the destination.”

Threatened treasures

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Smart urban policy planning with an eye on preserving Yangon’s colonial-era and heritage buildings will determine the city’s future – and tourism appeal, writes Xinyi Liang-Pholsena

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In a region that has lost much of its architectural heritage, Yangon stands out for its intact colonial core, due to years of neglect and stagnancy under the military junta and lack of foreign investors during its decades of isolation. The government’s decision to move the capital from Yangon to Nay Pyi Taw in 2005 further hastened the deterioration of the already-crumbling colonial-era administrative buildings.

Yet as the country makes unprecedented strides towards international trade and tourism since opening its doors in 2011, Yangon’s faded glamour – made up of a kaleidoscope of cultures, golden temple spires and a rich palette of building styles and types – is undeniably the biggest draw for Myanmar’s former capital, attest tour operators that TTG Asia spoke to.

“As Yangon – and all of Myanmar – modernises, these heritage buildings stand out more and more in the landscape,” said Anne Cruickshanks, Myanmar country manager of Easia Travel. “Our guests see these buildings, even if they are of no historical significance, as monuments and reminders of a bygone era. Almost every guest requests a tour of downtown, specifically so that they can see these buildings.”

Exo Travel Myanmar’s product manager, Thomas Barrows, said: “Shwedagon is one of the most revered locations in Buddhism, and is possibly the nation’s most famous landmark. I think Shwedagon takes care of itself, as long as it remains standing it will be an iconic tourist attraction.

“The same cannot be said of the colonial architecture downtown,” he added. “Many of the buildings are in need of renovation.”

With no formal rule in place to conserve the buildings however, there stands a danger of Yangon losing its venerable architectural heritage although organisations like Yangon Heritage Trust (YHT) and Yangon City Development Committee (YCDC) have been “doing a good job in preserving heritage buildings”, pointed out Khiri Travel’s Myanmar country manager Edwin Briels, reflecting a sentiment widely shared among industry players.

YHT was set up in 2012 by a group of like-minded conservationists to lead efforts in maintaining and restoring heritage buildings in the city. The non-profit organisation, which launched walking tours of Yangon’s heritage sites for international visitors in September 2009, has been advocating a comprehensive zoning plan that encompasses not just the 189 buildings identified by the YCDC but also green spaces, private houses, skyline and the cityscape broadly, according to the trust’s spokesperson Shwe Yinn Mar Oo.

Mika Itävaara, managing director of HG Travel Myanmar is optimistic that preservation will play a more prominent role in Yangon’s future.

“Under the country’s new government led by Aung San Suu Kyi as well as YHT’s figurehead Thant Myint-U (the trust’s founder and chairman), the city’s architectural heritage is likely to be better leveraged,” he opined.

Easia’s Cruickshanks thinks more needs to be done. “In Yangon, as in Mandalay, huge swaths of downtown are occupied by heritage buildings and they are currently sitting empty. We would love to see them turned in to public spaces – libraries, galleries, museums, restaurants, etc – so that everyone can enjoy them. This would also, hopefully, generate enough income to cover the upkeep and any ongoing preservation work.”

Even before Myanmar’s transition to an open economy in 2011, a handful of historic buildings had already gone down the hospitality route, with the Strand Hotel and Belmond Governor’s Residence as notable examples.

More converts into luxury properties are expected in the pipeline. The former headquarters of Myanmar Railways, which was built in the 1880s, will be redeveloped as the Peninsula Yangon, while Kempinski Hotel is due to open in the former Police Commissioner’s Office by end-2016.

In light of recent developments, YHT’s Shwe Yinn Mar Oo cautions against seeing tourism as a quick anecdote to conservation. “We are of the opinion that heritage preservation and tourism development in downtown Yangon are directly proportional to each other. We believe the tourism plays a vital role in preserving the unique urban landscape of Yangon.

“However, too much gentrification, i.e. repurposing all of the heritage buildings into tourism-related amenities would bring more harm than good. Tourism should benefit the local residents instead of driving them out of downtown,” she commented.

This article was first published in TTG Asia, April 1, 2016 issue, on page 32 To read more, please view our digital edition or click here to subscribe.

Making old new again

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While Langkawi has long been the state’s crown jewel for tourism, Kedah state government now wants its other attractions to be recognised in their own right through its newest destination campaign, finds S Puvaneswary

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The Kedah state government is reaching back into its millennium-long history for its latest  Discover Kedah 2016 campaign, which spotlights archaeological tourism in Bujang Valley with the tagline of Where it all began.

Targeting five million arrivals and RM5.9 billion (US$1.4 billion) in revenue this year, the campaign is aimed at increasing international visitor footfall to Kedah by raising awareness of tourism offerings in the state as a whole apart from Langkawi, Tourism Kedah CEO, Zulkifli Mohamad, told TTG Asia.

He said: “Langkawi has a strong brand and an international airport. Through this campaign, we want people to associate Langkawi with Kedah. When they visit Langkawi, we also want them to extend their holiday to the mainland.”

Tourism Kedah currently has 20 trained guides to provide interpretation for tourists who visit Bujang Valley’s Sungai Batu Civilisation Complex, which date back to 535BC.

Mokhtar Saidin, director at the Centre for Global Archaeological Research at Universiti Sains Malaysia (USM), believes the archaeological sites will be well received by the international community, as the relics are even older than Cambodia’s Angkor Wat and Borobudur in Indonesia.

He added: “This is the only historical site in South-east Asia where you see four distinct functions – ritual sites, an ancient harbour, administrative building and iron smelting industry – in one locality.”

Kedah Sungai Batu Civilization Archeo-Adventure Society started offering guided tours of the historical sites early this year. Said Mazlan Mahmud, founder chairman of the society: “Interest stems mainly from students, historians and a niche segment of tourists who are interested in archaeological tourism.”

Welcoming Tourism Kedah’s heightened efforts to promote the mainland, Anthony Wong, group managing director, Asian Overland Services Tourism & Hospitality Group, commented: “As an inbound tour operator, (the campaign) will make it easier to promote the destination to our overseas partners. We have come up with new packages on mainland Kedah, including the Sungai Batu archeo-tourism packages.

“We will also work with state tourism authorities to host ground arrangements when there are familiarisation trips for overseas agents and media,” he added.

Long dubbed the crown jewel in Kedah’s tourism, Langkawi is not resting on its laurels either.

CEO of Langkawi Development Authority (LADA), Khalid Ramli, said: “Our focus is to target more high net worth tourists and we are intensifying marketing efforts this year to highlight tourism products that Langkawi has to offer. We are leveraging the weakened ringgit to attract more domestic and international tourists.”

LADA will capitalise on AirAsia’s new four-times weekly flights between Guangzhou and Langkawi with B2B roadshows in Guangzhou and its neighbouring cities in 2Q2016 to attract more leisure and MICE business travellers. Guangzhou is the second international destination with direct access to Langkawi, after Singapore.

Meanwhile, LADA is also trying to attract more chartered flights to the island by linking arms with Malaysia Airports Holdings to roll out a new charter flight incentive programme.

This article was first published in TTG Asia, April 1, 2016 issue, on page 25. To read more, please view our digital edition or click here to subscribe.

Royal Caribbean takes delivery of Ovation of the Seas

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ROYAL Caribbean Cruises last week received the latest ship in its Quantum-class fleet at the official handover ceremony in Bremerhaven, Germany.

Built at Werft Yard, the Ovation of the Seas spans 18 decks, encompasses 168,666 gross tons, carries 4,180 guests at double occupancy and features 2,091 staterooms.

Ovation features amenities including the North Star, an observation capsule that rises more than 300 feet in the air to provide panoramic views; skydiving and surfing experiences; the Two70 multi-purpose event and entertainment space; and SeaPlex, an activity area for basketball, roller-skating, bumper cars, and other activities.

Other facilities include a total of 18 F&B options onboard as well as staterooms offering virtual balconies – a large digital screen displaying real-time views from outside the ship.

Michael Bayley, president and CEO, Royal Caribbean International, said: “We have introduced yet another technologically advanced cruise ship and the very first that has been built for the China market – a market that we continue to demonstrate our commitment to expanding.”

Ovation of the Seas will now sail to Southampton, UK, where the ship will offer a series of short getaways before setting sail on the 52-night Global Odyssey itinerary culminating in her arrival at the homeport of Tianjin, China.

It will also arrive in Singapore in June for a three-night cruise on June 9 to Kuala Lumpur (Port Klang) and a 12-night one-way cruise to Tianjin on June 12 with calls at Ho Chi Minh City (Phu My), Hong Kong (overnight), Xiamen and Seoul (Incheon).

It will return to Singapore from Hong Kong on a 7-night one-way cruise on Nov 23 with calls at Sanya, Hue/Danang (Chan May) and Ho Chi Minh City (Phu My).

SIA signs up for Amadeus’ full revenue management suite

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SINGAPORE Airlines (SIA) is set to adopt the full suite of Amadeus Revenue Management solutions, including the Amadeus Altéa Network Revenue Management, an origin and destination (O&D) based system that integrates merchandising options such as dynamic pricing, fare families and ancillary sales.

According to Amadeus, the tool collects and packages data from customer purchasing behaviour, competitor pricing and contextual data, which then enables airline revenue analysts to improve precision in forecasting, helping them achieve higher optimisation in O&D management and to maximise revenues.

“A changing landscape requires a revolutionary approach. Traditional revenue management is no longer adequate to support the complex needs of network carriers, and this is where big data creates opportunities for more sophisticated practices,” said Julia Sattel, senior vice president, airline IT, Amadeus IT Group.

The solution also promises to provide faster, more accurate and intelligent recommendations on the best price and packaging of airline offers.

As well, SIA will be adopting the Amadeus Dynamic Pricing and Amadeus Altéa Group Manager solutions.

Rayani Air grounded for three months

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AFTER less than four months in operation, Rayani Air, Malaysia’s first Shariah-compliant carrier, has been suspended for three months effective yesterday.

The Department of Civil Aviation of Malaysia (DCA) had given a provisional suspension notice to Rayani Air as the airline had failed to adhere to DCA’s regulation. The airline had also earlier suspended operations on its own.

This follows a pilot strike on Friday, April 8, which had resulted in cancellation of certain flights out of Kuala Lumpur to Kota Kinabalu, Kuching and Langkawi. The strike took place over alleged non-payment of salaries.

On Saturday, the airline suspended operations on its own with a notice put up on the airline’s official Facebook page.

The notice read: “Firstly, we are very sorry for the inconveniences caused. We are working very hard to solve our internal matters and get Rayani back on track. We understand that your plans and scheduled agendas have been disrupted, we truly apologise. We will reply each and every email on your queries and refunds. We thank you for your understanding and support.”

The notice also went up on the Facebook page of Ravi Alagendrran, executive director of Rayani Air.

The airline was riddled with issues such as flight delays and cancellations during the short period it was in operation. It also received two notices from the Transport Ministry last month to improve its services.

When contacted, Syed Razif Al Yahya, president of Bumitra Malaysia, said that the Malaysian Transport Ministry and the DCA had to be stricter when issuing licences to airlines.

New airline companies should also ensure they were operationally ready before commencement of services to the public, he added.

Taking advantage of the opportunity to fill their own flights, Malaysia Airlines and AirAsia are offering Rayani Air passengers affected by the suspension reduced airfares to travel to their intended destinations.

The DCA will be holding an inquiry on the airline’s management on May 12.

Associations conducting more events in age of Internet

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A FIERCE fight to deliver new knowledge and trade data to members faster than they can access similar content online has resulted in associations holding more conferences and events to stay connected with their audience.

Nguyen Anh Tuan, business development manager with Kenes MP Asia, an association management company specialising in medical associations, said some of his clients are conducting more annual member events in order to remain relevant.

“Much of this change has been driven by American and European associations but we are seeing Asian-based associations starting to react. Clients here are realising that it is no longer enough to hold their global congress once every four years, and are now considering hosting annual gatherings,” shared Nguyen, adding that the demand for more frequent meetings is also driven by members’ desire to network more often with peers.

While The Australian Veterinary Association has not increased the number of live member events held every year, it has conducted more frequent webinars over the recent years in order to reach out to more members.

“Not every member is able to travel for a conference and be away from work and family for days. The Internet has made the production of webinars easier and more affordable than before, allowing us to take content to people who missed our live conferences,” said CEO Graham Catt.

Nguyen shared the same observation, saying the wide Internet reach today benefits association chapters that are too small in terms of manpower and based in destinations lacking sufficient event facilities and hotels, allowing them to have a go at conducting global meetings too. Such meetings are often online masterclasses.

However, Catt was quick to add that webinars will not replace live congresses, as members will continue to expect networking opportunities and live interaction with global colleagues.

Meanwhile, advancing communications technology and wider Internet reach have also enabled associations to create an online system to share pertinent information and knowledge with members, at a cheaper price and shorter time than before, said Nguyen and Catt.

Although members can now easily search and obtain information online and bypass associations as a source of content, Abe Eshkenazi, CEO of APICS, a US-based professional association for supply chain management, said associations can battle that by leveraging on their not-for-profit status to demonstrate integrity and inform members that their data is reliable and impartial.

French NTO makes SE Asia comeback with new strategy

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ATOUT France, France’s tourism promotion agency, has returned to South-east Asia with a regional head office in Singapore and a bureau in Jakarta to better serve the increasingly important markets in the region.

Since the closure of its South-east Asian offices in 2011, Atout France has seen tourist arrivals from the region climb to over half a million in 2014, making up the third largest group of Asian arrivals after China and Japan.

“We came back to the region because we saw a big increase in arrivals from here and because of its potential,” said Atout France’s regional director – South-east Asia, Morad Tayebi.

Commenting on the strengths of particular markets in the region, he said: “Within the next three years, Indonesia will become a big player in the region. Even though it is now the fourth market in terms of arrivals, we believe that it would be the first within five or six years.”

He further noted that visitors from Singapore, the second largest source market in South-east Asia after Malaysia, are the region’s top spenders.

Matthias Feckl, French minister of state for Foreign Trade, the Promotion of Tourism and French Nationals, told reporters during a visit to Singapore last week: “(When considering) tourism and the economy in general, Singapore is the most important partner of the EU (out of) the whole ASEAN community.”

He added that the new offices would play a role in regional cooperation and the coordination of activities.

To grow overall arrivals to France from 83.8 million in 2014 to the target of 100 million by 2020, 2.5 million euros (US$2.85 million) has been set aside for the deployment of campaigns worldwide and Feckl said there is a focus on promoting a greater variety of secondary destinations in France.

“We are working so that tourism spreads all around the country (rather than just focusing on a few major points). If we succeed, then the 100 million will be achievable,” said Feckl.

He added: “We are trying to focus on market to market promotions…to adapt these promotions to local demand, to have precise packages that respond to what people want in different parts of the world.”

This approach also informs destination promotions in South-east Asia, according to Atout France’s Tayebi.

“(For) emerging markets such as Indonesia and Thailand, we (will talk more about) destinations like Paris and Bordeaux, which are very strong international brands,” he shared.

“But for (mature markets such as) Singapore and Malaysia, we would rather talk about (lesser-known destinations) such as Burgundy, and even Brittany, because we know that Singaporeans are eager to discover new destinations and are also trendmakers.”

Tayebi added that the agency has plans to organise a fam trip to Corsica and the French Riviera for travel agents this September.

Other plans to encourage arrivals from the region include workshops, training seminars, cultural festivals and trade fairs.

One example is Good France, an annual culinary event in March that offers French meals “adapted to local demand and traditions” by 1,700 participating chefs from around the world. This year, in its second edition, the event was held in countries including Indonesia, India and Singapore.

French tourism authorities also hope to continue attracting visitors with improved visa policies.

Benjamin Dubertret, ambassador of France to Singapore, said: “Singaporeans do not require visas for short stays but we do get lots of visa requests from other nationalities (Indonesians, Filipinos and Chinese for example) living in Singapore.

“We have been working to reduce delays (in processing visas) and have since September 2015 (committed to) delivering visas within 48 hours.”

New player Tribe launches Lee Kuan Yew tour

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A Tribe tour group at the steps to the National Gallery

While much of it is the public domain, the Tribe team also tapped on sources who shared personal accounts of having travelled with Lee and his wife abroad, as well as on “so many people (who) stepped forward and offered to help for no reason other than to be a part of the research”, said Jason Loe, co-founder of Tribe.

The tour kicks off at Civilian War Memorial, then through Koon Seng Road for a taste of Lee’s Peranakan roots. Participants will also discover stories of his family home in Oxley Rise followed by a walk through Tanjong Pagar and The Arts House (the Old Parliament House). The tour ends at the former City Hall (now National Gallery) steps in front of the Padang.

The response has been “very positive” since the tour was launched, said Loe, who had expected the lesser-known aspects of Lee’s personal life to be of great interest to many, whether locals or tourists, young or old.

“We are seeing a good mix of people. Our youngest thus far is a seven-year-old and oldest is 82 years old. We have seen a broad spectrum of nationalities so far, but predominantly a local crowd. But that is a direct result of the wonderful coverage we have been getting locally. With the spreading of the word regionally and internationally now, we expect to see increased interest from abroad,” said Loe.

Tribe sells tours directly online but is also keen to work with inbound tour operators or outbound overseas operators.

Tribe was registered as a private limited company in late 2013 and it spent 2014 putting together tours, building relationships with locals, writing and putting together the website. It was licensed as a travel agency in January this year. Asked how Tribe aimed to be different, Loe said: “Well for starters, we want to focus on the quality of inbound tours. So we looked at local experiences with fresh eyes.”

“Tribe is a community of locals providing authentic experiences that brings out the true flavour of a place. The tours are about you being a local for a day, making, rolling, tasting, feeling, smelling, asking and experiencing. Each experience is deeply researched to give you rich story lines that you will take with you to your next destination. At Tribe, we go back to the basics of ‘why we travel?’. We hope to ignite a sense of adventure and discovery to give you memories for a lifetime,” he said.