TTG Asia
Asia/Singapore Friday, 6th February 2026
Page 1845

Japan wants to say konnichiwa to more incentive groups

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JAPAN Convention Bureau is sharpening its pitch to incentive buyers this year, and has several new initiatives to achieve its goal of making Japan the destination of choice for rewarding top achievers.

China, South Korea, Taiwan, Singapore, Malaysia, Indonesia, Australia and the US have been identified by the bureau as key incentive markets.

According to Tatsunori Naoi, a representative from the Destination Management Section with the Japan Convention Bureau, more is being done to promote unique venues in Japan to international buyers and a new subvention programme out this month will encourage incentive planners to utilise such spaces.

A new incentive award is also being planned by the Japan National Tourism Organization (JNTO) to recognise incentive planners who have used Japanese venues in a creative way, encourage local incentive specialists to raise their standards, and introduce the concept of incentive travel to Japanese companies.

“The idea of incentive travel is still not widely accepted in the Japanese society, so we hope to educate local companies on the business benefits of such programmes,” Naoi explained.

More details on the award will be out after July.

The bureau is also determined to drive more business events traffic – not just incentives – deeper into Japan. The updated Japan Convention Cities Guidebook (available on  www.japanmeetings.org) introduces the meeting facilities of 52 cities and regions across the country has been launched ahead of IT&CM China 2016 to achieve this.

“We may have identified 12 MICE cities in Japan, determined by their event facilities, accommodation options, unique venues and special culture, but there are far more destinations that can support business events,” he said.

Abu Dhabi tourism becomes PATA member

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THE Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) has joined PATA, becoming the association’s newest government member.

According to an official statement, TCA Abu Dhabi aims to promote the heritage, culture and traditions of the Abu Dhabi emirate worldwide, with this membership a step forward in doing so.

“Our tourism destination marketing strategy is placing greater emphasis on seeding growth in visitor arrivals from priority source markets within the PATA region of India, China and Australia, as well as continuing to expand our outreach to encourage visits domestically from our neighbouring emirates and our closest GCC neighbours,” said Al Dhaheri, acting executive director of tourism, TCA Abu Dhabi.

With the membership, the tourism authority can now also tap into PATA’s resources to better advocate its goals in the region.

Al Dhaheri added: “Membership of PATA will cement our position in the region and will prove invaluable for gaining insights, forecasts and analysis for the ongoing development of our marketing and communications initiatives, while serving as a statement of intent to the regional travel industry to help members make better business decisions to include our expanding cultural, leisure and MICE destination in their brochures.”

Top US airlines make worrying fare policy change

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american-airlines

THE big three US airlines, namely American Airlines, Delta Air Lines and United Airlines, have reportedly made a silent change to its fare policies that will result in consumers paying as much as seven times more for their tickets.

According to a report by the Business Travel Coalition (BTC), a US-based managed travel community advocacy organisation, the big three US airlines have changed their airfare policy to prevent multi-city ticketing using the lowest available fare on each segment.

This results in return fares being substantially more expensive than if tickets were to be purchased as separate one-way fares.

Leisure travelers, who usually purchase the traditionally more affordable round-trip tickets, will be caught unprepared, warns BTC.

It adds that while a travel agent will be aware of the policy change, the problem is that most consumers, especially infrequent travelers who manage their own trips, will be caught unaware when purchasing tickets on the airline websites.

Small businesses who do not have managed travel programmes and access to travel agents will likely be blindsided as well.

But even big corporations with well-developed travel management programmes will be affected. Explained BTC: “(Major corporations) will be forced to purchase a series of one-way tickets as a workaround to substantially higher multi-city itineraries issued as a single round-trip ticket.

“Those travellers, and the organisations that actually pay for the travel, will face travel agency service fees on each segment, and to add insult to injury, when travel plans are modified, they will face change and cancellation fees of up to US$200 per segment.”

BTC further cautions that if this fare-rule change were to succeed, Europe will likely be hit next as carriers there will use it as a tool against the ubiquitous LCCs operating in the region.

Security issues put corporates off sharing economy suppliers

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Screenshot of Airbnb’s website

EVEN as sharing economy accommodation suppliers continue to thrive, corporate travel managers attending CTW China 2016 say they are still reluctant to take this option due to security challenges.

Winnie Liew, regional travel manager of Applied Materials Inc, Singapore, said her company has recently “said no to Airbnb” in their company policy last year.

Liew explained that the decision was made because her company was not able to track travellers who booked with Airbnb, compromising travellers’ safety and security.

She added: “Moreover, different countries have different regulations with regards to Airbnb. For example, in Singapore not all houses can be rented out so if the company does not know the ground situation well, they will get into trouble.”

Unilever Industries is also “thinking twice” about this option, revealed Geetha Arekal, regional travel head, APAC.

She said: “People are saying that this space is cheaper (by) up to 40 per cent so there is an opportunity to spend less. However, we may have to (spend time to screen) the rental place first for security. We are still thinking how we can do that.”

Benson Tang, regional director of Association of Corporate Travel Executives, opined that small- and medium-sized enterprises might welcome such accommodation options “as their top priority could be to save on costs instead of (ensuring travellers’) security”.

Besides the risk posed to physical security, data privacy may also be compromised when sharing economy platforms are not secure.

A survey of 113 Chinese travel managers conducted by Carlson Wagonlit Travel in February and March found that data security was ranked a top concern, followed by the management of big data and the impact of mobile technology on business travel.

Akshay Kapoor, head of CWT Solutions Group, Asia Pacific, said: “The evolution of technology and the rapid adoption of smart technology has impacted the way we store and manage our data.”

Kapoor cited a 2015 study by the Ponemon Institute, which estimated that the average cost incurred for each lost or stolen record containing sensitive and confidential information is US$154, and the average total cost of a data breach for the 350 companies participating in the study was estimated at US$3.79 million.

“New, unknown threats are constantly emerging and this is what we see as one of the key drivers for data privacy and security risks being consistently ranked among the top concerns of travel managers and travelers,” he added.

Jetstar Japan launches Manila-Nagoya route

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Delivered 10 days ago, already in service. Nagoya Centair NGO

Delivered 10 days ago, already in service. Nagoya Centair NGO

JETSTAR Japan launched a direct route between Manila and Nagoya on April 2, hitting full passenger capacity on the first takeoff from Manila.

The first LCC in Japan to offer this route, Jetstar Japan will operate up to seven flights a week between Manila and Nagoya on the 180-seat Airbus A320. The flight time is just under five hours.

Chairman of Jetstar Japan, Masaru Kataoka, said: “Nagoya is home to the largest number of Filipinos in Japan and this service will be welcome news for family and friends of Filipinos who will now be able to travel and visit more often.”

Nagoya is the capital of Aichi prefecture, which alone is home to some 30,000 Filipinos.

“We anticipate a boost to the tourism industry in both cities as the new service will attract new travellers to explore more of Nagoya and its rich cultural history,” said Kataoka, who added that flight bookings for the new route since its launch had been “very encouraging”.

Jetstar Japan recently launched flights from Manila to Tokyo-Narita on March 15 and will be introducing services to Osaka – a destination currently served by sister airline Jetstar Asia – from April 7 onwards.

Minor adds two properties to Abu Dhabi portfolio

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MINOR Hotel Group (MHG) is further expanding in the United Arab Emirates with two new properties in capital Abu Dhabi, both scheduled for opening in 2018.

The developments take place on Jebel Dhanna, a relatively under-developed peninsula located along the coastal area of the Al Gharbia region in Abu Dhabi, close to the ferry departure point for Sir Bani Yas Island and 240 km from Abu Dhabi city.

The Anantara Jebel Dhanna Villas will comprise 60 keys spread across three villa types: 20 one-bedroom villas, 38 two-bedroom villas and two three-bedroom villas. It will also offer two restaurants, a pool bar, gym, swimming pool and an Anantara Spa.

The neighbouring Avani Jebel Dhanna Hotel will have 230 keys consisting 170 deluxe rooms and 60 superior rooms that include a kitchenette. Multiple dining options will be available, as well as a gym and a swimming pool.

Meeting and banqueting spaces, a kid’s club and outdoor recreation areas will be shared between the two properties.

There are currently six Anantara properties in the UAE – five in Abu Dhabi and one in Dubai. In addition to the Anantara Jebel Dhanna Villas, a new Anantara resort is also under development in Ras Al Khaimah and a second Anantara resort will open in Dubai in 2018.

The newer Avani brand is set to make its first appearance in the UAE come 2018 with the opening of the Avani Deira Dubai Hotel and the Avani Jebel Dhanna Hotel.

Costa orders two China-bound ships

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COSTA Group has placed a more than 6 billion euros (US$6.8 billion) order with Italian shipbuilder Fincantieri for two new ships.

The 135,500-ton ships, with a capacity for 4,200 guests each, are scheduled for completion in 2019 and 2020. They are designed for the Chinese market and will be operated by Costa Asia.

“This new order will allow us to continue to significantly build the Chinese cruise market, which will become the second largest in the world at the end of the decade,” said Michael Thamm, CEO of Costa Group.

Three Costa ships are currently deployed in China and Asia year-round, including Costa Atlantica, Costa Victoria and Costa Serena. A fourth ship, Costa Fortuna, will be added in late April 2016.

LED canvas takes centrestage at St Regis Kuala Lumpur’s grand ballroom

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THE St Regis Kuala Lumpur will unveil Asia’s first 270-degree LED digital canvas among other features when it opens in May this year.

The 208-key hotel will offer some of the largest guestrooms in the city plus 10,000m2 of function space spread among 16 meeting rooms.

The largest is the 1,300m2 Grand Ballroom, which is skirted by a digital canvas made up of 47 LED screens.

General manager, Anne Scott, said: “I believe we are the first hotel in the region with the ability to give event participants the sense of being totally immersed in the presentation because it is being projected all around them not only through the LED screens but also through the supporting state-of-the-art light and sound system.”

Guests can expect to pay 250,000 ringgit (US$64,176) per use of the LED digital canvas. In addition, the Grand Ballroom is accessible by a private lift large enough to transport a car into the room.

Outdoors, the hotel has a dual-level rooftop bar and lounge named Crystal, which has an LED media wall that runs alongside the pool, and can also be used for events.

The St Regis Kuala Lumpur expects its main markets to include Hong Kong, Singapore, Indonesia and China and also some business from Europe and Australia.

With the opening of its sister hotel The St Regis Langkawi this month, both hotels intend to cross-sell by offering packages that will twin the two cities in a “bleisure” programme that may include a corporate meeting at the St Regis Kuala Lumpur followed by teambuilding or CSR activities at the St Regis Langkawi.

Star Wars invades Legoland Malaysia Resort

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Lego Darth Vader at Lego Singapore’s office

IN recognition of Star Wars Day on May 4, Legoland Malaysia Resort in collaboration with the Lego Group will be organising a host of activities for the entire month of May.

This Lego Star Wars Days celebration, held annually, is set to be the biggest in the Asia-Pacific region this year, with the highlight being the construction of the world’s largest Lego Millennium Falcon spaceship onsite at Legoland Malaysia.

From April 30 to May 2, Daniel Steininger and Christopher Steininger, a father-and-son Lego Master Builder duo, will be piecing together the iconic starship using more than 200,000 Lego bricks. Guests at the theme park are welcome to place a brick on the creation as well.

Upon completion on May 3, the massive Lego construct will be on display throughout the month at Legoland Malaysia.

On the weekend of May 7 to 8, guests can also partake in the building of two Lego TIE Fighters, as well as witness a real-life Imperial March, where more than 90 members of the 501st Legion will be dressed as Stormtroopers, Darth Vader and other characters from the Star Wars movie franchise.

Children are encouraged to dress in Star Wars outfits too when visiting the resort, with free entry given to those who do.

As well, a social media competition will be taking place from April 21 to May 8, where the public is invited to upload a picture of a Lego Star Wars starship they have built onto Legoland Malaysia Resort’s Facebook page along with the hashtags #MasterYourForce and #LegoStarWarsDays. The Steininger Master Builders will then judge the works and ten winners will be picked to win prizes awarded on May 14.

Legoland Malaysia’s Lego Star Wars Miniland first welcomed guests in September 2014.

Japan faces room shortage as arrivals soar

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Tokyo

THE Japanese government may have plans to attract 40 million foreign visitors a year by 2020, but travel companies are concerned about the lack of infrastructure, especially accommodation capacity, to meet the added demand.

But with eight trillion yen (US$72.4 billion) in tourism receipts expected, Japan is making sure the arrivals targets are met. There are plans to further relax visa requirements and to improve access to regional airports, for instance.

Steps are also being taken to address the lack of rooms, such as the easing of rules for private home rentals. Even then, the popular destinations of Tokyo, Kyoto and Osaka will simply not have enough accommodations by 2020.

“The basic problem we are facing is that we cannot secure sufficient hotel rooms. The rise in the number of people coming to Japan is already so steep that travel agents are not able to cope,” said Tetsuya Takeda, general manager, inbound division, Nippon Travel Agency.

“Even now, we are turning down clients because we cannot secure accommodation, with the situation the most difficult during cherry blossom seasons,” he added.

Geoff Tudor, senior analyst for Japan Aviation Management Research, however, explained that “the government’s plan is to encourage visitors to go to other regional airports, where capacity is still available and local communities are keen to welcome tourists”.

In any case, “four years will not be enough time to create all the infrastructure that is required for 40 million visitors,” stated Takeda, adding that developers are not in any rush to build hotels since it is more profitable to construct office and residential properties.

Japan is also gearing up to host the Olympic Games in 2020, where a surge in arrivals is to be expected.