TTG Asia
Asia/Singapore Friday, 16th January 2026
Page 1765

Pan Pacific makes two new senior appointments

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PAN Pacific Hotels Group has appointed Greg Allan as vice president, operations (ASEAN) and Gino Tan as area general manager (Singapore).

Allan, a British national, has more than 30 years of experience in the hospitality industry and was most recently based in the United Arab Emirates as area vice president of Rotana Hotel Management, where he oversaw the operational and financial performance of 14 properties.

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In his new position, Greg will oversee nine Pan Pacific and Parkroyal hotels, resorts and serviced suites in the South-east Asian countries of Indonesia, Malaysia, Myanmar, Philippines and Vietnam.

Meanwhile, Singapore national Tan has been promoted to area general manager while retaining his role as general manager of the Pan Pacific Singapore. He was formerly the general manager of Parkroyal on Pickering in 2014.

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Lombok International Airport reopens after brief closure

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Mount Barujari 

LOMBOK International Airport has reopened at 08.00 local time this morning, following its closure at 16.55 yesterday after Mount Barujari – dubbed Mount Rinjani’s ‘child’ – erupted.

Mount Barujari erupted yesterday at 11.50 and the spread of the volcanic ash disrupted several flights to and from the Lombok airport. In total, 25 domestic flights and four international flights were cancelled.

While the eruption did not affect Ngurah Rai International Airport in Bali directly, some flights cancellations still took place.

Affected flights included Tigerair from Denpasar to Perth and Virgin Airlines from Denpasar to Brisbane. Other airlines that have cancelled flights to Bali include Tigerair from Adelaide, Perth and Melbourne, and Virgin Airlines from Brisbane and Sydney.

Although the eruption has stopped, the Mount Rinjani observatory office has requested climbers to stay away from Mount Barujari as an eruption can take place again at any time.

JNTO introduces agent specialist programme in India

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THE Japan National Tourism Organization (JNTO) recently conducted its inaugural Destination Japan Specialist Programme for outbound travel consultants in New Delhi and Mumbai.

“This offline specialist programme was conducted to offer detailed information to travel trade partners in India about Japan that would enhance their product knowledge and help them to create itineraries for tourists,” said Daisuke Kobayashi, director of Singapore, Malaysia & India, JNTO.

As part of the programme, a workshop was conducted and agents were divided into groups to create customised itineraries based on themes. At the end of the workshop, each participating travel agent was certified as a Destination Japan Specialist.

Kobayashi hopes the specialist programme will stir up Indian demand for new destinations in Japan. He said: “Indian travel agents are aware of the Golden Route in Japan but now we are also looking to promote the Alpine Route, where one can experience beautiful nature. We may also introduce an online specialist programme in India after gauging the success of the offline programme.”

Seeing potential in selling Japan as an outbound destination, Gopal Kumar, director, Balaji Travco India, commented: “There is a strong business travel movement from India to Japan and such a specialist programme will help us to present Japan as a leisure destination effectively.”

In 2015, Japan welcomed 103,200 visitors from India, a growth of 17.3 per cent year-on-year, while foreign arrivals hiked 47 per cent to 19.7 million. JNTO is targeting 40 million international tourist visitations in 2020.

Tourism marketing consultant wanted for ASEAN

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ASEAN is calling for bids from experienced consultants to create the ASEAN Tourism Marketing Strategy 2017-2020 for adoption by the region’s NTOs.

The tourism marketing strategy, which will sit within the framework of the already adopted ASEAN Tourism Strategic Plan 2016-2025, will follow from the Visit ASEAN@50: Golden Celebration campaign in 2017.

Specific deliverables include a competitive analysis of tourism in ASEAN; vision, objectives, goals and targets; market research findings on aspects such as purpose of trip and length of stay; branding, logo and tagline; action plans; budget requirements and resourcing; monitoring and evaluation; an implementation timetable, and more.

The scope of work for the marketing plan includes a market research programme that analyses ASEAN’s current market positioning and confirm likely future patterns and trends in visiting the region.

An overall budget of US$30,000 has been allocated.

The service agreement is scheduled to be signed by September 9, while presentation and adoption of the finalised strategy is expected to take place mid-2017 in front of the ASEAN Head of National Tourism Organizations in Vietnam.

“ASEAN is looking forward to hearing from experienced consultants with a proven track record in preparing tourism marketing plans,” said Tran Phu Cuong, acting director general, Vietnam National Administration of Tourism, and coordinator of the bids for the marketing strategy.

“The consultant will be experienced in working across multi-cultural settings, and be willing to think and act creatively and strategically, and produce innovative tourism solutions.”

Interested consultancies must submit a letter of interest and a proposal to the ASEAN secretariat at eddy@asean.org and copy the ASEAN tourism marketing coordinator at atmcwg@gmail.com by August 19, 2016.

The full terms of reference for bidding for the ASEAN Tourism Marketing Strategy 2017-2020 can be found here.

HK Express takes flight for Chiang Rai

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HK EXPRESS will launch twice-weekly flights between Hong Kong and Chiang Rai from November 25, 2016, making the Hong Kong-based LCC the first airline to offer scheduled services from the former British colony to the northern Thai city.

Flights depart Hong Kong at 13.45 on Mondays and 14.00 on Fridays, arriving at 15.50 and 16.05 respectively. The return flight departs Chiang Rai at 16.35 on Mondays and 17.05 on Fridays, landing in Hong Kong at 20.05 and 20.35 respectively.

As Chiang Mai has been a hit for its guests over the last several years, HK Express is confident that neighbouring Chiang Rai – where the Golden Triangle is located – will become a popular destination for Hong Kong travellers seeking off-the-beaten-track experiences, said the airline in a press release.

Interest in surfing tourism swells for the Philippines

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IN A bid to professionalise the local surf industry and to provide more job opportunities to the coastal and surfing communities, the Philippine Department of Tourism (DoT) has implemented two programmes to develop surfing as a major tourism product.

One programme will focus on the classification and accreditation of resorts, surf camps or other facilities that provide surfing lessons to clients. These training facilities need to have certified surfing instructors to teach or supervise, and require them to have essential teaching equipment and gear such as soft training surfboards and rash guards, and adequate spaces for class lessons, lockers, toilets and showers.

Such resorts or facilities must also have emergency rescue and crisis response capabilities such as first aid kits and communications equipment to handle urgent conditions.

A national criteria for the certification and classification of surf training facilities has been completed and subjected to public consultation. It is now undergoing final refinement.

Another component in the programme is the help local coaches upgrade and become internationally-certified professional surfing instructors, and increasing the number of such certified instructors. To be certified, an instructor must undergo an intensive Surfing Instructors Certification Course.

The DoT has partnered with Australia’s Academy of Surfing Instructors (ASI) and its local chapter, the Academy of Surfing Instructors Philippines (ASIP), for this project. ASI is the world’s leading professional education, certification and accreditation standard for surfing, while ASIP’s role is to execute all ASI functions and conduct instructor certification courses in the Philippines.

So far, some 50 surfing instructors have received their ASI Level 1 certification and 15 more from Mati, Davao Oriental, will soon join their ranks. At least two more runs are scheduled this year – one in Baler, Aurora and another in Zambales – which are expected to produce about 50 more ASI level 1 certified instructors.

SLH hikes agent commission for China’s Golden Week

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SMALL Luxury Hotels of the World (SLH) is incentivising travel agents with an additional five to 10 per cent commission (minimum 15 per cent in total) for bookings during China’s National Day Golden Week, a major holiday period in the country.

The limited-time trade incentive applies for bookings made from now until October 15, 2016 for stays from September 26 to October 16, 2016 at 80 SLH hotels across Asia-Pacific, Europe and South America.

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Aleenta Phuket Resort and Spa in Phuket, Thailand

Participating hotels in Asia-Pacific include Aleenta Phuket Resort and Spa in Phuket, Thailand; Naumi in Singapore; Eagles Nest in Bay of Islands, New Zealand; and The Club Saujana Resort, Kuala Lumpur in Malaysia.

For more information, log in to SLH’s travel agent website at http://www.slh.com/luxury-hotel-offers/increased-commission/.

M Social Singapore

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The Gen Y personality and design ethos of Millennium & Copthorne Hotels’ newest property and brand debut will resonate with millennials, finds Dannon Har

Location
The Robertson Quay area is home to a plethora of F&B and entertainment offerings and having M Social sited in the heart of all these action makes perfect sense for the two-month-old property’s key clientele – millennials.

Eateries the likes of Common Man Coffee Roasters and Chopsuey Cafe, bars such as Bar Bar Black Sheep and Wine Connection, cultural venues like Tyler Print Institute and the Singapore Repertory Theatre, and even renowned nightspot Zouk are all located a stone’s throw away. This makes M Social well suited to be a launching pad and pit stop for partygoers, bar hoppers, cultural aficionados and foodies alike.

It also doesn’t hurt too that the property is situated next to the scenic Singapore River.

Rooms
For the design conscious, M Social is a haven of inspiration. The creative brains behind the hotel, famed designer Philippe Starck applies his eclectic and playful style to the 293 rooms and suites spread across 10 floors.

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Rooms are small but not confining, thanks in part to Starck’s inclusion of full-length mirrors stretching to the top of the 5m-high ceilings. The room configurations differ as well, with some featuring an outdoor terrace or a second loft floor (which I stayed in) while others having both or none of the two.

I especially liked the plush pillows and cushy bed. The TV, meanwhile, offers limited channel options but just as well, since millennials don’t fancy the contraption anyway.

F&B
M Social’s one and only F&B option, Beast & Butterflies, is what I truly love about the hotel.

The restaurant boasts a mixed menu of local and western dishes and it is difficult to find a common thread among chef Bryce Li’s culinary creations. It is better to look at each individual dish for its own merit.

Take a look at the signature Mee Tai Mak Laksa, for instance. Li puts a twist on the popular local dish using silver needle noodles instead of white rice noodles, using crispy tau pok (fried beancurd) instead of soft ones, and clams instead of cockles. It isn’t the best laksa in town, but it is different and delicious enough for me to gulp down the entire bowl.

For a treat, do try the Lobster Porridge, which comprises half a lobster, abalone slices and scallop. But for something truly memorable, go for the Beef Ichiban, comprising two whole slices of prime US beef accompanied with an interesting side of curry cheese potato mash.

The buffet breakfast is also served at Beast & Butterflies, with standout dishes including the Teochew duck porridge, stir-fried beehoon and freshly squeezed honeydew juice with soy milk.

It should also be pointed out that there is no in-room dining available at M Social.

Facilities
M Social boasts a rooftop lap pool as well as a fully-equipped gym. Both aren’t big setups but provide just enough room and facilities to cater to guests’ sporting needs. I particularly fancied lounging at one end of the pool to look over the Singapore River.

It should be noted that the hotel isn’t suitable for large-scale meetings as it doesn’t have a ballroom or similar space. Its few flexible meeting rooms and the spacious Beast & Butterflies do, however, cater to more casual small- to medium-sized events.

Service
Customer-facing staff exude a similar vibe to the hotel – young, hip and energetic – perhaps to better resonate with the targeted clientele. They are also dressed casually in tees and jeans to further accentuate a certain approachability and friendliness. And it works.

Verdict
I would stay here again in a heartbeat. There are plans to expand M Social beyond Singapore’s shores and I can’t wait to see how new properties foster a sense of local, urban community, just as its debut has done.

No. of rooms 293
Rates from S$204 (US$150)
Contact details
Tel (65) 6664 8888
Email reservations.mss@millenniumhotels.com

Association events to downsize, become niche-driven: MCI

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WHILE the number of events globally will continue to grow by a dramatic 75 per cent year-on-year, the average size of these events will shrink by half, predicted MCI Group COO for Asia-Pacific, Oscar Cerezales at the Singapore MICE Forum last week.

“There is nothing wrong with that because events are becoming more market- and niche-driven, (which has implications on) the traditional business model,” he added.

Speaking to TTGmice e-Weekly on the sidelines of the forum last Friday, Cerezales explained: “One of the reasons for the growth in smaller events is the diversity of people present in an event, (which makes it) hard to meet their exact needs.”

Attendance for each event has to be controlled in order for content to be “compelling” and “cohesive”, he continued.

Cerezales forecasted that associations, which traditionally hold events for up to thousands, will go on to do smaller events. He explained: “Associations need new revenue channels and they need to test new events. When you test, you will start small.”

In light of this trend which he said is “already happening”, he cautioned the industry to “be prepared with the right business model”.

Anticipating the rise of small events, he said: “There would perhaps be (the need) for more technology and more outsourcing, and for (organisers) to relook at services we are doing today that are not adding value.”

Malaysia Airlines seals deal for 25 Boeing 737 Max

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MALAYSIA Airlines Berhad and Boeing last week announced a US$5.5 billion deal for 50 units of 737 Max aircraft – 25 firm orders and 25 purchase rights – with the first delivery commencing in 2019.

“This deal is a game-changer for Malaysia Airlines with much lower costs and greater efficiency, which we will pass on to our customers with lower fares,” said Peter Bellew, newly-appointed CEO of Malaysia Airlines.

Elaborating on the benefits, he said the 737 Max 9 has 180 seats, 18 more than Malaysia Airlines’ existing fleet; new slimline seats with more legroom; new Wi-Fi enabled internet; and new CFM Leap-1B engines which will reduce fuel consumption by up to 15 per cent and reduce operational noise emissions by 40 per cent.

The Malaysian national carrier has operated almost every derivative of the 737 airplane family and took delivery of its 100th 737 in December 2014. It currently operates 56 737-800s and will go on to take delivery of a mix of 737 Max 9 and 737 Max 8 aircraft.