TTG Asia
Asia/Singapore Thursday, 15th January 2026
Page 1751

Wanted: a more robust e-visa facility

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Modifications need to be done to the present e-visa scheme to entice more international travellers to visit.

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While India’s e-visa facility was hailed as a potential game changer when it was launched in November 2014, the scheme has largely failed to live up to industry expectations more than a year into implementation.

The e-visa facility is currently available for citizens of 150 countries to apply for a tourist visa online prior to their visit to India, with entry through the designated 16 airports in the country.

Industry stakeholders are now calling for extensions to the 30-day window required for the e-visa application, as such short application times are restricting the growth of inbound tourist arrivals.

“The mandatory 30-day window is a dampener. A traveller has to wait until the last 30 days before starting his/her trip to apply for an e-visa,” said Kapil Goswamy, founder and managing director, Trans India Holidays. “That doesn’t make much sense.”

He added: “The time frame needs to be increased to 180 days or at least to 90 days. E-visas should also not be restricted to a single entry as many travellers tend to visit other destinations in the Indian subcontinent like Nepal, Bhutan or Sri Lanka as side trips from India, thereby requiring multiple entries.”

Pronab Sarkar, president, Indian Association of Tour Operators, said: “We have spoken to the ministry of tourism to extend the 30-day window for the application of the e-visa. We are trying to extend this period to 180 days, with multiple entries and stay extended to 60 days, so that tourists can plan their visit to India well in advance.”

According to the statistics from India’s Ministry of Tourism, a total of 434,927 tourists arrived on e-visas from January to May 2016, up 293 per cent from 110,657 tourists during the same period in 2015.

It appears that Indian immigration authorities have not able to keep up with the greater adoption of the e-visa facility.

Vijay Wanchoo, senior executive vice president and general manager at The Imperial New Delhi, commented: “There seems to be an insufficient number of e-visa facilitation desks at airports. Clearance can take 10 minutes per person for the fortunate few and extend up to four hours in certain cases.”

Furthermore, an increased usage of the e-visa facility among foreign visitors does not necessarily translate into higher international arrivals into India, said trade members.

Goswamy said: “It’s not as if thousands more tourists have suddenly decided to travel to India because getting a visa is now easier. In fact, it is the overall perception of the destination. India’s infrastructure and safety have to be improved to draw more international tourists.”

Some trade members, however, remain cautiously optimistic.

“Foreign tourist arrivals have shown a growth of 11.3, 12.1 and 10.7 per cent in February, March and April 2016 respectively, which is comparatively higher than last year. The e-visa has eased the process for tourists who intend to visit India, as they can easily apply while sitting in their home,” said Sunil Sikka, head – marketing & business development, WelcomHeritage Hotels.

This article was first published in TTG Asia, August 5, 2016 issue, on page 29. To read more, please view our digital edition or click here to subscribe.

Hyatt Regency Hong Kong appoints new GM

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THE Hyatt Regency has named Per Kredner as the new general manager of Hyatt Regency Hong Kong, Tsim Sha Tsui.

The Swedish national was most recently hotel manager of Grand Hyatt Shenzhen, and prior to that, also the hotel manager at Grand Hyatt Bali. He was promoted to general manager on August 1 as he took on his new role.

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Kredner had been in other hospitality management roles in countries spanning Dubai, Muscat, Singapore, Shanghai and Tokyo for over 15 years.

AccorHotels names GM for Mercure Singapore Bugis

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ACCORHOTELS has appointed Rhys Challenger as general manager of newly-opened Mercure Singapore Bugis.

Challenger had been with Accor since 1996 and was most recently the hotel manager at Novotel Singapore Clarke Quay. Prior to that, he had held various roles including general manager of Mercure Nadi and All Seasons Auckland.

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He has risen from the ranks in Accor, having held positions in F&B service and front office in his early days.

BLTM 2016 sees strong showing from corporate, luxury buyers

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THIS year’s Business and Luxury Travel Mart (BLTM), to be held from October 24-25 at the Hyatt Regency Gurgaon, will feature hundreds of buyers from associations, event management companies, travel planning departments of corporates, luxury agencies and more.

Leading trade bodies like the Society for Incentive Travel Excellence India, Network of Indian MICE Agents, India Association Network, Indian Golf Travel Association and the Travel Agents Association of India, have also confirmed their attendance and will be curating education and networking sessions during the two-day event.

Meanwhile, the support and participation of other travel industry associations like Global Business Travel Industry Association, Outbound Tour Operators Association of India and the Indian Association of Tour Operators, is being finalised.

Some of the hosted buyers who have confirmed their participation include Tata Motors, Red Bull India, RBS Services India, Total Oil India, Tata Communications, BCD Meetings & Events, Fountainhead Entertainment and Hewlett Packard, among many others.

Among those who have confirmed their participation as sellers at BLTM include AccorHotels, Chancery Hotel Bangalore, Lemon Tree Hotels/Redfox Hotel, Ottila, Pride Group of Hotels, Shanti Maurice, The Ambassador Hotel Group, The Lodhi Hotel, The Royal Orchid, Travel Motivations and Variety Cruises.

NTOs from South Korea, Nepal, Malaysia and Zimbabwe have also confirmed their participation at the event.

“We are committed to creating BLTM as India’s premier show focused on business, MICE and luxury travel segments,” said Sanjiv Agarwal, chairman of Fairfest Media, organisers of BLTM.

“Hundreds of genuine hosted buyers will be flown in from all parts of India and neighbouring countries. Additionally, the venue will provide a rich hinterland of high-value corporate buyers in thousands, who will be also accorded the same status as hosted buyers,” he added.

Business travel from US, Europe to Asia soars in 1H2016

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CORPORATE travel from the US and Europe to Asia has seen staggering growth so far this year, according to latest findings by business airliner VistaJet.

Despite global economic and political uncertainty, the company, which regularly serves over 90 per cent of the globe, reported triple digit percentage increments in flights from the US to Asia. Meanwhile, flights from the UK to China more than quadrupled and flights to India were up 50 per cent.

The strong growth is felt globally, with overall flight traffic for VistaJet up 23 per cent and passenger numbers up 20 per cent. This has resulted in the company’s sale of the largest single package of flight hours in its history.

“We are flying our customers to more places than ever before and had our biggest ever quarter in the three months to June 2016,” said VistaJet’s chairman and founder Thomas Flohr.

“We are particularly pleased to see the growth in flight traffic to India, Asia and the US. From the trends we are seeing in the market, we expect Asia and India to play increasingly significant roles in global business going forward, particularly destinations like Shanghai, Mumbai and Singapore, which have seen notable growth over the past six months.”

VistaJet added that this is an indicator that corporations are increasingly viewing access to an entire fleet rather than ownership of one or two aircraft as a priority. Even as more economic headwinds are on the horizon, businesses are not flying less, but rather, are taking a more fiscally prudent approach to corporate travel.

The average number of annual contractual flight hours rose for the airliner in the second quarter to 120 hours per new customer, according to the report, which reasoned that VistaJet’s subscription model is increasingly preferred to ownership, which carries greater financial burdens and asset risks.

Flohr commented: “Our continued growth in the first half of this year demonstrates both the resilience of the VistaJet business model, and that our commitment to delivering the best possible service for our customers, in a way that makes sense in uncertain times, is clearly valued.”

“It also shows that there is an ongoing need for business aviation, that companies will always seek to grow and pursue new opportunities and it’s just a question of finding the right, financially prudent solution to access these,” he adds.

New Philippine tourism secretary conducts ‘reality check’

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wanda-tulfo-teoWanda Tulfo Teo

THE first order of business for the Philippines’ newly appointed Department of Tourism (DoT) secretary are housekeeping matters affecting the daily operations of the agency.

Wanda Teo, who took office in July, embarked on a marathon of meetings with internal heads to conduct a “reality check”, according to a DoT statement, to ascertain if its resources are used efficiently for tourism-related projects and activities.

One of the first actions taken was the scrapping of the processing fee for the issuance of certificates of travel tax exemption and reduced travel tax, which came into effect since July 25.

There is also an ongoing discussion to integrate the terminal fee into the passenger’s airline ticket payment in hopes to simplify travel regulations and ease the queuing and delays at Philippine airport terminals.

Outside of internal workings, Teo also met with Tourism Authority of Thailand officials and the Thai minister of tourism and sports, Kobkarn Wattanavrangkul, who offered collaboration between the two countries in farm tourism, youth development as well as women and indigenous community projects.

Representatives from the Thai Travel Agents Association also met up with Teo to discuss how tour operators can send more Thai tourists to the Philippines.

She also travelled to the US to explore opportunities for tourism advocacy among the Filipino-American community and to see if medical tourism is a possibility for Filipinos and non-Filipinos alike residing on the country’s east coast.

Teo asserts that the DoT will be emphasising on domestic tourism too, and that the agency will be geared towards “shared tourism” to ensure that the economic benefits of tourism are felt by marginalised members of local communities.

Trade welcomes two new vocational institutes in Cambodia

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TRAVEL industry players have welcomed a government initiative to create more tourism vocational training centres in Cambodia.

In a bid to improve hospitality service standards and address the lack of adequate training, the Ministry of Tourism (MoT) has unveiled plans to create two additional training facilities that will be operational by 2019.

Tourism minister Thong Khon said: “To resolve the issue, the government will allow the MoT to build two more vocational training centres in Phnom Penh and Sihanouk province, funded by the French Development Agency, with a capacity to train 1,300 people per year.”

The news comes as Swiss consultancy, Shift 360, made known plans to create an Academy of Culinary Arts, which will train up to 300 chefs annually from 2017.

And the MoT recently launched its One Staff, One Skill campaign alongside the Good Hospitality Initiative, which both promote tourism skills.

Alexis de Suremain, co-founder of MAADS Hospitality Group, said: “The lack of highly trained people in the hospitality industry in Cambodia is a real, ongoing challenge.”

Currently, many hotels and restaurants snap up star pupils graduating from training programmes carried out by organisations such as Friends International and EGBOK, which provide under-privileged youth with training opportunities.

Amy McLoughlin, co-founder of Ayana Journeys, said: “We are excited to learn about the introduction of more hospitality training centres, and support any efforts to up-skill the Cambodian workforce.

“I hope they will help generate more skilled employment opportunities for particularly young people. We hope to see more confident and entrepreneurial bright sparks coming out of the proposed centres.”

Thailand to double visa-on-arrival fees next month

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VISITORS to Thailand will need to pay increased visa-on-arrival fees starting September 27.

The fee currently costs 1,000 baht (US$28.8) and will be doubled to 2,000 baht. Arrivals from 19 countries will be affected, including those from Thailand’s largest source market China.

Other nations affected include Andorra, Bulgaria, Bhutan, Cyprus, Ethiopia, India, Kazakhstan, Latvia, Lithuania, Maldives, Malta, Mauritius, Romania, San Marino, Saudi Arabia, Taiwan, Ukraine and Uzbekistan.

Authorities said the 15-day visa is seeing a fee hike in hopes to ease congestion at immigration checkpoints, but the timing for the increase couldn’t have come at a worse time.

Thailand faced a series of bomb attacks less than two weeks ago at various tourist resort locations throughout the Kingdom.

The tourism ministry, while anticipating significant cancellations as a result, is still striving to achieve its target of 2.4 trillion baht of tourism revenue in 2016.

South Korean travellers shun Europe as threats mount

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incheon-airport-departureIncheon International Airport

SOUTH Korean tourists are turning their backs on Europe this year, frightened off by terrorist attacks in major cities and the attempted coup in Turkey.

Outbound travel agents are reporting declines of as much as 20 per cent in group bookings, with one research pinning the number at a massive 81.2 per cent drop in travel to Turkey.

“We have certainly been affected by events in Europe this year and numbers are worse than last year, particularly for areas on the Mediterranean and big cities in Western Europe,” Lee Eun-young, a sales executive for Hanjin Travel, told TTG Asia e-Daily.

Travel across Europe is down around 10 per cent, Lee said, hurt by the November 2015 attacks in Paris, bombings at Brussels in March and, most recently, the killing of 84 people in the French city of Nice in July.

Travel to Turkey – traditionally a popular destination for South Koreans – has been hard hit by the attempted coup in July.

Both Korean Air and Asiana Airlines reduced their flights between Incheon and Istanbul shortly after the bloodshed, with both carriers cutting their flights from five-times weekly to three.

“Unfortunately, I don’t see demand for Turkey recovering anytime soon,” said Lee.

Cho Il-san, spokesperson for Hana Tour, said bookings for European destinations were down as much as 20 per cent in Q1 but added that airlines are attempting to offset the decline in traffic by offering discounts on flights.

“On the other hand, travel to destinations in South-east Asia have picked up notably,” he said.

A study by SK Telecom has suggested that the fall in travel may be even more dramatic than agents are reporting.

By analysing the roaming data of its subscribers in July and August, the company said a mere 2,716 users visited Turkey, down 81.2 per cent from last year.

Visitors to France fell 25.1 per cent, the data showed, while South Korean arrivals in Belgium were 48.8 per cent lower.

Meanwhile, the number of visitors to Taiwan were up 21.8 per cent while arrivals in Vietnam climbed 12.4 per cent. Travel to China rose 8.4 per cent and to Japan by 7.2 per cent.

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