Expedia Affiliate Network (EAN) has launched an agent booking module for its Affiliate Voyager product, expected to grant agent partners an efficient way to access EAN’s hotel rates and availabilities in addition to its API and ‘Hotels.com for Partners’ template solution.

The booking module expands the range of tasks an agent can perform themselves. With comprehensive search, comparison and payment options on more than 290,000 properties, Affiliate Voyager allows agents to deal with customer enquiries and make or manage bookings directly rather than asking their hotel supplier to do it.

In addition to sending, reconfirming and cancelling itineraries, Affiliate Voyager allows agents to make changes to traveller’s personal information, travel dates, property, room type and bed configuration.

Agents can specify and change travellers’ special requests, view cancellation policies, and search booking and payment histories.

They can also create multiple itineraries in one shopping cart, view localised content with multi-language and multi-currency display options.

Ariane Gorin, senior vice president and general manager, EAN brand, said: “We estimate that Affiliate Voyager will result in more efficient sales and customer service experiences for agencies, with a 15-plus per cent increase in customer requests that the agent can handle without escalation and a five-plus per cent reduction in total handle time for affiliate agents.”

Affiliate Voyager, launched in 2015 as a way for agents to manage bookings made through the EAN API, is used by more than 2,500 of Expedia’s agents worldwide. It comes with face-to-face and online training to drive agent adoption, alongside reporting and full support from EAN.

Earlier media reports of Bangkok banning street food have caused a stir worldwide, but while the Bangkok Metropolitan Administration (BMA) has clarified that its stricter regulations do not equate to a crackdown on sidewalk vendors, trade players still express unease about the impact the changes might have on business.

The regulations will include measures to ensure that street food vendors meet universal hygiene standards and reflect local identities.

Street food vendor and tourist on Khao San road 

Kitichai Siraprapanurat, managing director of Bangkok Food Tours, welcomes the idea of putting order into Bangkok street food vendors by applying zoning regulations in Yaowarat (Chinatown) and Khao San roads, both popular areas for foreign visitors.

However, he said misleading foreign reports on the regulations have affected the company’s image as they created doubts among foreign customers on whether its tours would continue. Kitichai assured that it is business as usual for the company.

Benchawan Pholpituke, manager of Mama Travel and Tour, worries that BMA’s strict regulations may have some impact on tour operators, citing the example of the authorities preventing street vendors from selling food or products on Khao San Road every Monday for the last few years, resulting in reduced visitor traffic and loss of potential business from tourists on Mondays.

Meanwhile, BMA and the Tourism Authority of Thailand (TAT) will jointly organise a Bangkok Street Food Festival in June 2017 to promote the country’s street food, considered a big tourist draw for Bangkok.

Viceroy Da Nang Vietnam is set to open in 2020 in the heart of the upcoming Cocobay entertainment and hospitality hub near Hoi An.

A partnership between Viceroy Hotel Group and Empire Group, the project is expected to boast 700 luxury hotel rooms, suites and condo units; eight restaurants, lounge and bar concepts; meeting and event spaces including three ballrooms; plus a cabana-flanked pool and a spa.

A “crystal bridge” linking the top of the property’s distinctive twin towers will offer guests panoramic views of Danang and the ocean.

Located near the ancient town of Hoi An, 20 minutes from Da Nang International Airport, Cocobay’s master plan features a convention centre, opera house, sports arena, beach club, retail stores, and numerous nightlife and dining destinations.

“This is Viceroy’s first foray into Asia’s most highly-anticipated market, which is being created from the ground up,” said Anton Bawab, regional president of Viceroy Hotel Group. “The mix of culture, nightlife and hospitality that will come to life here will solidify Viceroy Da Nang Vietnam as a must-visit destination.”

The Japanese government will expand its multiple-entry visa to Chinese travellers with “sufficient financial capability” and their families effective May 8.

The new visas are valid for three years, limit each period of stay up to 30 days and require that the first visit be a sightseeing trip. Documentation for single-entry tourist visa applications will also be simplified for individuals with gold credit cards, the Ministry of Foreign Affairs said.

Chinese already account for the largest number of inbound tourists into Japan – nearly 1.7 million Chinese arrived in Japan in 1Q, 25 per cent more than the same period last year.

“Chinese visitors are one of the fastest-growing markets for our international sales team, which is good (not only for) us, (but also for) the tourism sector and Japanese economy,” said Toshio Yanagibashi, international sales executive, Hilton Fukuoka Sea Hawk Hotel.

The new rules also coincide with a worsening diplomatic stand-off between China and South Korea that has seen Chinese tourists seeking alternative vacation destinations like Japan and South-east Asia.

“We have seen the impact of the dispute between China and South Korea, with one large group of Chinese due to arrive here next week after cancelling a visit to South Korea,” Yanagibashi said. “There are a couple more groups that have done the same later in the year as well.”

Kaho Mori, assistant manager of Nippon Travel Agency’s inbound division, agrees there has been “a clear increase” in Chinese arrivals in 1Q2017, although she said it would not be possible to confirm if they might otherwise have gone to South Korea.

Carlson Wagonlit Travel (CWT) has unveiled its refreshed branding and launched a new global marketing campaign centred around the tag line “Make the world work for you”.

CWT has shed its teal branding – first created in 1994 – in favour of a new corporate colouring that combines a blood orange shade called sanguinello with the contrasting grey of charcoal. Sanguinello represents optimism, pleasure and a thirst for action; while charcoal adds solidity and stability, and reflects a sense of calm, the company said in a release.

“The invigorating change in our branding underlines our proposition as the enabler of change in our industry,” said Patrick Andersen, chief strategy officer. “The new tag line not only illustrates our sense of purpose at a corporate level, but it can also be adapted to our different divisions.”

The new branding, which comes a year after Kurt Ekert was appointed president and CEO, was created by London-based creative branding agency Curious.

The Australian federal government has committed to building a second international airport in Sydney valued at A$5 billion (US$3.7 billion), with construction scheduled to start next year.

Sited in Badgery’s Creek, the airport is expected to serve about 2.2 million people in western Sydney.

Sydney Airport Corporation runs the existing Mascot airport

According to reports, the commitment came after Sydney Airport Corporation declined to take on the project, citing risks on monetary return for investors as the main reason.

Details on the project will be announced in the federal budget next week.

AirAsia has unveiled more domestic routes from its secondary hubs in Malaysia as well as several new connections to China and India launching this year.

The Malaysian LCC commenced a Kuala Lumpur-Bhubaneswar (India) flight on April 26, the first international airline to fly into the east Indian city and capital of Odisha, which Malaysian agents expect to spur FIT demand.

“Prior to the opening of this route, travellers from Bhubaneswar and surrounding areas would have to take flights from Chennai, Mumbai or Kolkata to travel to Malaysia,” A Aruldas, managing director of Tourland Travel, said. “The new flights are also timely with Malaysia’s relaxation of the visa facility for Indian tourists.”

Come August 9, AirAsia will begin a thrice-weekly service connecting Langkawi to Shenzhen for the first time and four-times weekly flights between Langkawi and Kuching that same day.

Other new domestic routes include the inaugural Johor Bahru-Langkawi service launched since April 28, in addition to the upcoming Johor Bahru-Kuala Terengganu flights commencing June 22.