TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 1640

Ritz-Carlton dives into yacht cruising market with three ships

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The Ritz-Carlton Hotel Company, part of Marriott International, is making its first foray into luxury yachting and cruises with The Ritz-Carlton Yacht Collection, a partnership created with maritime experts Douglas Prothero and Lars Clasen.

The venture, for which funds will be managed by Oaktree Capital Management, could stand Marriott International apart as the only provider of luxury accommodations both on land and at sea.

A rendering of the ship

The first of three yachts in the collection is scheduled to take to sea in 4Q2019, with seven- to 10-day voyages cruising destinations in the Mediterranean, Northern Europe, the Caribbean and Latin America.

Due to the vessel’s intimate size, the yacht will call at locations typically not accessible to large cruise ships, from Capri and Portofino to St Barths and the old town of Cartagena.

The 190m-long vessel will accommodate up to 298 passengers and feature 149 suites, each with its own private balcony, in addition to two 138m2 duplex penthouse suites.

The yachts will feature a restaurant by Sven Elverfeld of Aqua, the three-Michelin-star restaurant at The Ritz-Carlton, Wolfsburg; a signature Ritz-Carlton Spa; and a Panorama Lounge and wine bar. Additionally, the yacht will offer curated destination journeys through collaborations with local chefs, musicians and artists.

Herve Humler, president and COO of The Ritz-Carlton Hotel Company, said: “This unique combination of yachting and cruising will usher in a new way of luxury travel for guests seeking to discover the world in a relaxed, casually elegant and comfortable atmosphere with (high level) of personalised service.”

Reservations will open in May 2018. The Ritz-Carlton Yacht Collection ships are also available for private charter.

Genting, China Southern gear fly-cruise deal for takeoff

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Genting Cruise Lines and China Southern Airlines have signed an MoU to work together to market the fly-cruise concept in China and develop Guangzhou into a world-class cruise homeport and travel hub.

Both parties will channel resources towards product development, sales, marketing and promotions to create new products, such as the new Air + Cruise + Travel programme targeting MICE, group and individual travellers.

They will also further develop promotional opportunities through loyalty programmes, such as exclusive access to VIP lounges and express check-ins; affiliate rewards programs, express luggage portal service and more.

The agreement will be rolled out in two phases: the first involves cross-promotion to corporate staff and affiliates of both parties, followed by a full-fledged promotion campaign in the market to drive domestic and international travel across all sales channels.

Kent Zhu, president of Genting Cruise Lines, said: “It is our goal to expand the source market of Guangzhou, propelling the advancement and development of the cruising industry in the country.”

This strategic partnership is also supported by the Tourism Administration of Guangzhou Municipality.

New brand identity for Mantra Group

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Mantra Group is consolidating its multi-branded portfolio – Peppers, Mantra and BreakFree – across Australia, New Zealand, Bali and Hawaii into a new single consumer brand, Mantra Hotels.

All 128 properties, as well as travel agent log-ins, access to BizBeds and Mantra Group’s affiliate programme have transferred over to MantraHotels.com. The group’s newly launched and revitalised loyalty programme, Mantra+, is also located on the new website.

Commenting on the reimagined brand identity, Mantra Group’s COO Tomas Johnsson said: “Our new Mantra Hotels masterbrand reflects our intent to encourage guests to live life outside the square and reaffirms our commitment to facilitating genuine and trusted experiences in a meaningful way.”

As part of the rebranding, the group has launched a new Mantra Hotels logo emphasising the brand’s holistic, organic approach to servicing the needs of travellers, which will be used across all consumer communications channels.

New head for NATAS after Ohri’s surprise exit from agency business

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Devinder Ohri has lost his presidency at the National Association of Travel Agents Singapore (NATAS) after his travel business ceased operations.

Steven Ler, the deputy president of NATAS, will assume the role of acting president until a new president is appointed or elected at the association’s next Annual General Meeting scheduled for May 2018, according to a NATAS statement.

Ohri 

The decision was made at an urgent NATAS executive committee meeting convened on June 19, after Ohri issued a statement early this week confirming that his company, GC Nanda & Sons, had “decided to cease and orderly wind-down (its) retail travel related operations”.

Ohri stated that his retail travel business closed with no client impact, as “corporate customers were informed in advance”, and the company had neither consumer deposits nor forward groups to pass on. GC Nanda & Sons will continue to be registered under ACRA and pursue other business opportunities.

He could not be reached for further comments at press time.

GC Nanda & Sons relinquished its Travel Agent License from the Singapore Tourism Board on May 30. According to NATAS, this meant the company’s NATAS membership was also ceased “in accordance with the criteria to qualify for ordinary membership as stated in the (association’s) constitution”.

NATAS stressed that it is business as usual at the association despite the recent changes in its leadership. The NATAS Travel Fair – Holidays 2017, set to take place from August 11 to 13, will proceed as planned.

Hong Kong airport gets HK$7bn upgrades

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A HK$7 billion (US$897.5 million) enhancement and expansion project has gotten underway at Hong Kong International Airport (HKIA), scheduled for completion in 2020.

Fred Lam, CEO of the Airport Authority Hong Kong (AA), said: “The enhancement projects for Terminal 1, together with the three-runway system in 2024, will increase the airport’s handling capacity, as well as bringing a fresh look and feel.

Artist impression of Sky Bridge 

AA has revealed plans to build the 200m-long Sky Bridge connecting Terminal 1 and the North Satellite Concourse, which will reduce passengers’ travelling time and the need for shuttle bus transport. Rising 28m above ground, the footbridge will allow the largest A380 aircraft to taxi underneath.

The area north of Terminal 1, facing Car Park 4, will be expanded to accommodate 40 new check-in counters with self-bag drop facilities as well as two additional baggage reclaim carousels. Seats, shops and catering outlets will also be added to the expanded Arrivals Hall on the landside.

Moreover, an extension building adjacent to the existing Car Park 4 will provide approximately 1,400 additional parking spaces, premises for the Hong Kong International Aviation Academy and HKIA Preschool and staff-related facilities.

Meanwhile, new features in the expanded East Hall of Terminal 1 will include a roof garden and a children play area spanning two levels in the restricted area, in addition to a recreational zone featuring new technologies.

Ongoing enhancements include the refurbishment of the main food halls in the restricted area and the opening of new anchor retail shops. The food hall in the East Hall area will be revamped as well.

New anchor duty-free shops for liquor, cosmetics and accessories will be open for business soon, presenting novel experiential concepts such as interactive zones and a whisky bar.

IHG announces as-yet-unnamed new brand

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InterContinental Hotels Group (IHG) has revealed plans to launch a new midscale brand priced US$10-15 under Holiday Inn Express hotels. The name, logo and other brand elements will be announced later this year.

The new line of hotels will target the “vastly undeserved segment of the US midscale market” of 14 million guests, worth an estimated US$20 billion in annual industry revenues, according to IHG.

Picture credit: Project Horizon brand book on IHG microsite

IHG expects the brand to be franchise-ready in the fall of 2017 with the first hotels beginning construction in early 2018 and opening in 2019. Initial development will be focused in the US market.

The prototype design features 95-100 keys with a minimum of three stories. Guest rooms will be a mix of 20.4m2 king (65 per cent) and 25.5m2 queen/queen (35 per cent), featuring a built-in work space, open closet storage with luggage shelf, a shower and smart TV.

Hotels will be designed for new build construction to provide an average lot size of approximately 6,070m2.

Pool and porte cochere are optional based upon market dynamics, while other planned features include a cloud-based next generation reservation system, mobile check-in and check-out and IHG Connect enhanced Wi-Fi.

Complimentary breakfast will be available in the form of brand-name items offered at the lobby.

Bookings for UK hold up despite terror attacks

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UK tourism appear to be relatively undaunted by recent terror incidents, according to ForwardKeys.

As of June 17, bookings for July and August were 12 per cent ahead of what they were at the same time last year, a more positive position than the European average (7.8 per cent ahead).

Prior to the London Bridge attack on June 3, forward bookings for travel to UK in the same two-month period were 16 per cent ahead year-on-year.

There was no significant wave of cancellations after the incident, ForwardKeys stated, although there has been a slow-down in new bookings.

ForwardKeys emphasised that the stall in bookings could also have been influenced by the June 5 holiday in most major European countries, when fewer people book flights (the holiday fell a week earlier in 2016); and the dramatic impact of the Qatar travel blockade which led to mass cancellations by those flying to the UK via Doha.

Following the Westminster attack on March 22, the year-on-year increase in bookings for London slowed from 16.5 per cent (prior to the incident) to 7.3 per cent.

Enthusiasm for the UK seemingly waned further following the Manchester bombing on May 22, as the rate of bookings for London fell 3.5 per cent on last year.

Looking at arrivals from the beginning of June to bookings for the rest of June, ForwardKeys’ latest assessment is that June will still show double-digit growth on last year, 11 per cent ahead.

ForwardKeys stated that London and UK booking figures reflect a near-identical trend.

Travelport Fusion a new mobile product for airlines

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Travelport has launched a new mobile product for airlines, Travelport Fusion, in response to increased demand for mobile services at all stages of travel.

The first release of Travelport Fusion will include features such as mobile search, booking, check-in, boarding, passport scanning, day-of-travel assistance, itinerary management and real-time flight alerts.

The feature-rich mobile app can be deployed in weeks and configured to reflect the airline brand with its design and UX capabilities. Travelport Digital is also planning further product releases to allow airlines to incorporate differentiating features.

Commenting on the launch, Fergal Kelly, CCO of Travelport Digital in Dublin stated: “Mobile continues to fundamentally change the travel industry, serving travellers who are increasingly more connected. Customer engagement via mobile is now a critical success factor for airlines of all sizes and the airline industry is not yet well-served in this area.”

New hotel openings: Best Western Premier Agung Resort Ubud, The SIS Kata Resort and more

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The latest hotel openings and announcements made this week.

Best Western Premier Agung Resort Ubud
The 75-key Best Western Premier Agung Resort Ubud offers rooms with complimentary Wi-Fi, wooden floors, Balinese furnishings, and either a private balcony or terrace. Amenities include an outdoor swimming pool, fitness centre, restaurant, coffee shop and spa – which obtains its herbs and ingredients for its treatments from an on-site farm. The resort is situated approximately 1.5 hours from Bali’s Ngurah Rai International Airport in Denpasar, and a similar distance from the beaches and nightlife of Kuta.

The SIS Kata Resort
Just opened on Phuket’s Kata Beach, The SIS Kata Resort offers 124 nautical-themed rooms across seven configurations, some of which with private Jacuzzis. Recreational facilities include a spa, games room and gym, with the piece de resistance being the main infinity free-form swimming pool and its 3,000 underwater lights. As well, there are six F&B venues, and two rooms for meetings and events.

Centara Sandy Beach Resort Danang
The 198-room Danang resort, located on Non Nuoc beach, has reopened following an extensive renovation. The resort has available a mix of rooms, villas and bungalows, with up to 92m2 of living space. Facilities include two swimming pools, children’s pool, a fitness centre, spa, five F&B options, babysitting service and Kids’ Club. For meetings and events, the property has two function rooms with seating up to 90, plus outdoor garden or beachfront areas.

Valero Grand Suites by Swiss-Belhotel
The four-star Valero Grand Suites by Swiss-Belhotel in Manila’s Salcedo Village features 271 rooms, ranging from the 36m2 Premier Twin Rooms to the 123m2 Three Bedroom Balcony Suites. All rooms boast complimentary Wi-Fi access, Bluetooth speakers, work tables and LCD TVs with cable channels. Facilities include a gym, spa, rooftop swimming pool, restaurants, coffee shops and function rooms.

The battle for survival

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Succession challenges, OTAs’ growing influence are just some of the issues facing HK agencies.

The lack of successors and growing  threat of OTAs are some of the biggest threats facing travel agencies in Hong Kong today, forcing a number of them to be bought out by larger companies or risk closure.

Most recently, Swire Travel, a member of the Swire Group for almost seven decades, was taken over by the KWG Group, a Hong Kong-listed, Guangzhou-based property development giant.

Other established operators such as Concorde Travel and Associated Tours were acquired late last year by Jebsen Travel and Gray Line Tours respectively.

Concorde Travel’s managing director, Graham Elsom, explained why he sold his 39-year-old operation: “The present-day business environment is very tough due to the Internet. However, there will always be room for good travel consultants, hence  the entire team has moved to Jebsen. The name Concorde Travel will unfortunately disappear.”

Other family-run businesses are unable to find successors, as is the case for Uni Asia Tours and Associated Tours.

Uni Asia Tours’ managing director, David Luk, said: “My company started to diversify years ago and now caters for Muslims from South-east Asia and incentive traffic. I don’t know how long I will hang in there, but we’re better off than operators that just focus on single products.”

Differing generational expectations also pose a challenge to the industry’s quest for new blood, observed Gray Line Tours’ managing director, Michael Wu. “The industry faces an ageing problem and the younger generation feels that (an agent’s job) involves too much hands-on management and very long hours. Only a handful of brands like us have seen the second generation take up management roles,” he said.

“To keep the business sustainable, I want to buy time by acquiring expert agents like Associated Tours rather than spend time on training. We kept Associated’s six full-time staff while venturing into new business areas,” he added.

Managing director of Blue Sky Travel, Angela Ng, blames the closures and sell-offs on online travel trends as the Internet jeopardises agency businesses.

She pointed out: “Big agents survive by diversifying services and products, while small operators are easy to sustain. It’s the medium-size operators sandwiched in between that suffer.

“Clients nowadays are no longer willing to pay for service if they can handle it online. I honestly don’t know what our future holds,” Ng lamented.