TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1632

New hotel openings: Best Western Premier Agung Resort Ubud, The SIS Kata Resort and more

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The latest hotel openings and announcements made this week.

Best Western Premier Agung Resort Ubud
The 75-key Best Western Premier Agung Resort Ubud offers rooms with complimentary Wi-Fi, wooden floors, Balinese furnishings, and either a private balcony or terrace. Amenities include an outdoor swimming pool, fitness centre, restaurant, coffee shop and spa – which obtains its herbs and ingredients for its treatments from an on-site farm. The resort is situated approximately 1.5 hours from Bali’s Ngurah Rai International Airport in Denpasar, and a similar distance from the beaches and nightlife of Kuta.

The SIS Kata Resort
Just opened on Phuket’s Kata Beach, The SIS Kata Resort offers 124 nautical-themed rooms across seven configurations, some of which with private Jacuzzis. Recreational facilities include a spa, games room and gym, with the piece de resistance being the main infinity free-form swimming pool and its 3,000 underwater lights. As well, there are six F&B venues, and two rooms for meetings and events.

Centara Sandy Beach Resort Danang
The 198-room Danang resort, located on Non Nuoc beach, has reopened following an extensive renovation. The resort has available a mix of rooms, villas and bungalows, with up to 92m2 of living space. Facilities include two swimming pools, children’s pool, a fitness centre, spa, five F&B options, babysitting service and Kids’ Club. For meetings and events, the property has two function rooms with seating up to 90, plus outdoor garden or beachfront areas.

Valero Grand Suites by Swiss-Belhotel
The four-star Valero Grand Suites by Swiss-Belhotel in Manila’s Salcedo Village features 271 rooms, ranging from the 36m2 Premier Twin Rooms to the 123m2 Three Bedroom Balcony Suites. All rooms boast complimentary Wi-Fi access, Bluetooth speakers, work tables and LCD TVs with cable channels. Facilities include a gym, spa, rooftop swimming pool, restaurants, coffee shops and function rooms.

The battle for survival

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Succession challenges, OTAs’ growing influence are just some of the issues facing HK agencies.

The lack of successors and growing  threat of OTAs are some of the biggest threats facing travel agencies in Hong Kong today, forcing a number of them to be bought out by larger companies or risk closure.

Most recently, Swire Travel, a member of the Swire Group for almost seven decades, was taken over by the KWG Group, a Hong Kong-listed, Guangzhou-based property development giant.

Other established operators such as Concorde Travel and Associated Tours were acquired late last year by Jebsen Travel and Gray Line Tours respectively.

Concorde Travel’s managing director, Graham Elsom, explained why he sold his 39-year-old operation: “The present-day business environment is very tough due to the Internet. However, there will always be room for good travel consultants, hence  the entire team has moved to Jebsen. The name Concorde Travel will unfortunately disappear.”

Other family-run businesses are unable to find successors, as is the case for Uni Asia Tours and Associated Tours.

Uni Asia Tours’ managing director, David Luk, said: “My company started to diversify years ago and now caters for Muslims from South-east Asia and incentive traffic. I don’t know how long I will hang in there, but we’re better off than operators that just focus on single products.”

Differing generational expectations also pose a challenge to the industry’s quest for new blood, observed Gray Line Tours’ managing director, Michael Wu. “The industry faces an ageing problem and the younger generation feels that (an agent’s job) involves too much hands-on management and very long hours. Only a handful of brands like us have seen the second generation take up management roles,” he said.

“To keep the business sustainable, I want to buy time by acquiring expert agents like Associated Tours rather than spend time on training. We kept Associated’s six full-time staff while venturing into new business areas,” he added.

Managing director of Blue Sky Travel, Angela Ng, blames the closures and sell-offs on online travel trends as the Internet jeopardises agency businesses.

She pointed out: “Big agents survive by diversifying services and products, while small operators are easy to sustain. It’s the medium-size operators sandwiched in between that suffer.

“Clients nowadays are no longer willing to pay for service if they can handle it online. I honestly don’t know what our future holds,” Ng lamented.

A market for the rustic

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The capital of South Kalimantan looks to its traditional life sources and riverine culture to enhance its tourism appeal for visitors, both domestic and international.

Banjarmasin, the capital city of South Kalimantan Province, is putting into motion a tourism plan centred on highlighting  its cultural icons, activities and festivals and making them more accessible to visitors.

Known as the City of a Thousand Rivers, Banjarmasin is home to floating markets such as Kuin Astuary on Barito River  and Lok Baintan (outside the city in Banjar Regency) on Martapura River.

Describing the significance of its rivers,  Ikhsan El Haque, head of Banjarmasin Culture and Tourism Office said: “Although the city is well connected with roads, the rivers continue to play an important role in the people’s daily life. Cruising the rivers on a a klotok (traditional motor boats), travellers will be able to see the locals’ daily routines, including kids navigating their own jukung (traditional boats) to go to school.”

At dawn, women vendors called acil-acil row their jukung to the market to sell vegetables, fruits and local snacks, before moving to the riverside to sell their produce door to door at mid-morning.

“The floating market is a unique attraction, but travellers need to wake up very early (to visit during the opening hours). Therefore, we took the initiative to bring the (concept) to town for visitors to enjoy,” said Ikhsan. The city government has created a market space near the Menara Pandang Banjarmasin (viewing tower) for this purpose.

While lauding the intention behind this, managing director of Borneo Indo Tours Aloysius Purwadi thinks the recreated market experience compromises on authenticity.

Referencing an abandoned government plan from years back, he said a better solution was to build canals in the Japri Zamzam area in the city to open it up to Barito River, the largest and longest river in Kalimantan.

“This way, acil-acil from the Barito river can get to the city and travellers can shop from their klotok without having to wake up very early,” he said.

Aside from river attractions, the city also offers regular festivals and performances in Menara Pandang, which attract thousands of visitors on the weekends.

“We organised a Sasirangan (tie-and-dye cloth with traditional Banjar tribe motifs) festival and in September will organise Kemilau Banjarmasin Bungas (Beautiful Banjarmasin) Festival near the Menara Pandang to celebrate the city’s anniversary,” Ikhsan shared.

Other activities include tracing the history of the Banjar Kingdom and how Islam was introduced to the Banjar society, or visiting the Sasirangan village to learn about the different traditional motifs.

Hotels in the city also play a role in making these cultural events more accessible to tourists. Sugiharto, general manager of Mercure Banjarmasin, said: “Most hotels here create seasonal packages (in conjunction with) events such as Floating Market Festival and Jukung Parade Festival.”

While the tourism office targets the domestic market, citing good connectivity from Jakarta, Surabaya, Bandung and Jogjakarta, Purwadi said the destination is now ready to attract longhaul travellers.

“The European and US travellers look for natural and authentic travel programmes, which South Kalimantan has. Cruising the rivers on bamboo rafts, visiting areas where buffalows can be spotted are unique and interest these tourists.”

Domestic travellers, on the other hand, seek star-rated hotels, shopping and culinary attractions, areas where the destination faces strong competition from Jogjakarta, Bandung and other big cities in Indonesia, he said.

Purwadi added that the destination could benefit from direct links with Singapore by stepping up overseas promotions.

Others, like Winny Tendean, general manager of Novotel Banjarbaru Airport, urge a stronger focus on tourism. He remarked: “Like elsewhere in the country, the government and all stakeholders need to be committed and consistent with the products and activities to lure leisure travellers and follow with promotions.”

North Korea grapples with tourism dreams after student’s death

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Tourism could be leveraged to improve international relations with North Korea (DPRK), said UNWTO secretary general Taleb Rifai during a joint presentation with the DPRK Embassy on the country’s tourism potential in Madrid last week.

“It is a country that is a hostage of the news. The more people travel to DPRK, the better this world will become. We need to reposition our conception. Travel opens our minds, hearts and eyes. It helps break down stereotypes,” he urged.

Pyongyang

However, Rifai’s plea came before the death this week of Otto Warmbier, the American student who was returned to the US in a coma after being imprisoned in DPRK for 17 months. The tragedy once again put tourism to North Korea under international scrutiny and is likely to thwart the renegade state’s tourism aspirations.

According to North Korean ambassador Kim Hyok Chol, who led last week’s presentation, DPRK’s rising tourism awareness is evident from a new tourism college that opened in Pyongyang in 2014, which is now undergoing the auditing process for UNWTO educational accreditation.

DPRK is also making an effort at improving access, such as offering more border crossings with China. As well, visa waits have been halved to two or three days, while applications made via embassies have been reduced to one week.

Kim pointed out that while inbound flights to DPRK are currently restricted via China and Russia, more direct flights are likely once tourism takes off. The country has around 20 state travel agencies that can organise tours for foreigners.

Young Pioneer Tours, which organised travel to North Korea for Warmbier, announced that it will no longer book US citizens on its tours.

Cheers from trade as Kerala removes liquor ban

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The Kerala state government will reverse a ban imposed in 2014 that restricted liquor sale to five-star hotels, rejuvenating tour operators’ confidence in the comeback of affected markets such as the UK.

The relaxed rules would provide the industry a much-needed fillip as tourists were shying away from the destination after the ban, according to Kapil Goswamy, managing director, Trans India Holidays.

Thiruvananthapuram, capital of Kerala state

“A majority of tourists in Kerala stay in three- or four-star hotels. This segment started to choose Goa (over Kerala) since easy availability of alcohol is a factor when choosing a holiday destination.”

According to some tour operators, tourists staying in five-star hotels amount to less than 10 per cent of arrivals to the state.

Trans India Holidays last season saw a decline in visitors from the UK, its largest source of international visitors, which could in part be attributed to the alcohol restrictions, Goswamy added.

Others such as Dipak Deva, managing director, Destination Management, Sita, TCI and Distant Frontiers, opined that the removal of the ban will send a positive message to international markets.

“Holidaymakers can go ahead with their travel plans in Kerala without having any second thoughts,” he said.

World’s best airline crown goes to Qatar Airways

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Qatar Airways took top honours as the world’s best airline in the 2017 Skytrax World Airline Awards, beating last year’s winner, Emirates, and perennial favourite Singapore Airlines.

The Doha-based carrier’s win comes in turbulent times as Qatar battles a travel blockade imposed by its estranged neighbours, prompting Qatar Airways group CEO Akbar Al Baker to attribute the award “not to me, not to my airline, but to my country”.

Akbar (middle) celebrates the win; photo credit: Qatar Airways

In second place this year is Singapore Airlines, followed in order by All Nippon Airways, Emirates, Cathay Pacific, Eva Air, Lufthansa, Etihad Airways, Hainan Airlines and Garuda Indonesia.

Asian airlines dominated the overall top 10 but were in the minority in the LCC category – which saw AirAsia, Norwegian and jetBlue Airways, easyJet and Virgin America in the top five. Jetstar Airways placed sixth, AirAsiaX seventh and Indigo 10th.

Meanwhile, the best airline economy class accolade went to Thai Airways, while Qatar Airways also bagged the world’s best business class award. Singapore Airlines got the winning votes for the best business class seats and Garuda Indonesia retained its title for the world’s best cabin staff.

Indonesian DMO introduces Dayak village stay programme

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The Tanjung Puting Destination Management Organisation has launched the Staying with the Dayak community-based tourism programme at the recent Bali & Beyond Travel Fair 2017.

Under the supervision of Swisscontact, the programme was created to introduce new attractions and extend travellers’ length of stay in the destination.

Sekonyer River entering Tanjung Puting Nature Park

The Staying with the Dayak programme brings visitors to Tanjung Puting National Park and includes a traditional welcome ceremony by the Dayak Tomun tribe and a stay in a guest house or long house, followed by trip to Lamandau Regency located three hours away.

Soraya Ragil Dien, programme officer destination development and marketing of Swisscontact, said the organisation has been working with the local community for years to create the product.

“The local community has developed one guest house with three rooms for FITs, but a number of local people have let their long houses to be managed as accommodation for tourists.”

Activities vary from cooking classes using local produce, basket weaving lessons as well as hunting and spearfishing with the locals.

There is also jungle trekking for beginners and adventurers (including an overnight stay in the jungle).

The package starts from 5D/4N with two days in Tanjung Puting and three days in Lamandau.

A Last Lingering Look at pre-restoration Raffles Hotel

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Before commencing the second phase of its restoration, Raffles Hotel will jointly run a tour and exhibition with Singapore’s National Heritage Board.

Through A Last, Lingering Look at an Icon tour, guests will be introduced to the history of the 130-year-old colonial hotel, whether through reminiscing its former beachfront or visiting rooms that once welcomed famous guests.

Raffles Hotel

The exhibition will include a recreation of the accommodation of one such guest, writer and Nobel Laureate Rudyard Kipling, who stayed at the hotel in 1889. The recreation is based on Kipling’s recorded remarks of his stay in his travel log.

Crockery and menu used for historical events such as the Coronation of King George VI will further give guests a glimpse into the past.

The exhibition and tour is curated by the Preservation of Sites and Monuments and guided by its volunteers. Tickets are priced at S$12 and include a delectable souvenir.

Tours will depart at 14.00 daily from August 1 to 12, with additional slots on Singapore’s National Day on August 9 ((10.00 and 11.30) and weekends (10.00 and 17.00). The tour is available to guests and members of the public, with spaces limited to 12 per tour.

Aviation roundup: Scoot, Hainan Airlines and more

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Here’s our weekly roundup of new air routes.

Scoot’s off to Athens
Scoot has begun flying to Athens, the only LCC that offers a direct flight between South-east Asia and Greece. The flight is also the airline’s first to a European destination and maiden longhaul flight.

Operated on a Boeing 787 Dreamliner, the 11.5-hour flight takes off from Singapore every Tuesday, Thursday, Saturday and Sunday at 02.45, and arrives in Athens on the same day at 08.45. Return flights will depart Athens at 11.30 and arrive in Singapore at 03.55 the following day.

In addition, Scoot has plans to add five new routes in the next year, including one extra longhaul destination.

 

Hainan Airlines links up New York and Chongqing
Hainan Airlines will introduce flights between Chongqing and New York on October 20 this year, becoming the first non-stop service between western China and New York.

The new service will depart Chongqing Jiangbei International Airport on Wednesdays and Fridays at 22.00, and arrive in John F Kennedy International Airport at 00.50 the following day.

Return flights depart John F Kennedy International Airport on Thursdays and Saturdays at 02.50, and arrive in Chongqing Jiangbei International Airport at 06.35 am the following day.

 

Kazakh national carrier starts flights to New Delhi
Air Astana will start direct flights from Astana, the capital of Kazakhstan, to New Delhi, on July 2. The service will be operated thrice weekly utilising both the Airbus A320 and Embraer 190 aircraft.

On Mondays and Thursdays, flight KC 241 will depart Astana at 07.20 and arrive in New Delhi at 10.55, with the return flight КС 242 departing New Delhi at 12.00 and arriving in Astana at 17.00.

On Sundays, flight KC 249 will depart Astana at 20.35 and arrive in New Delhi at 00.10 the following day, with the return flight КС 250 departing New Delhi at 01.10 and arriving in Astana at 06.10.

 

Tianjin Airlines launches two routes from China to Moscow
Tianjin Airlines has started flying from two Chinese cities – Tianjin and Chongqing – to Moscow. Both flights utilise an A330 aircraft that offers 18 business class and 242 economy class seats.

GS7956 will depart Moscow at 16.50 on Tuesdays and arrive in Tianjin at 05.20 on Wednesdays and Saturdays, while return flight GS7955 will depart Tianjin at 09.20 and arrive in Moscow at 12.35 on Thursdays and Sundays.

Meanwhile, GS7942 will depart Moscow at 14.30 on Wednesdays and arrive in Chongqing at 04.00 on Thursdays and Sundays, while return flight GS7941 will leave Chongqing at 09.40 and arrive in Moscow at 13.30 on Wednesdays and Saturdays.

The airline will also launch new flights from Tianjin to Xi’an to London, and from Chongqing to Melbourne later this year.

137 Pillars Suites & Residences Bangkok appoints GM

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Bjorn Richardson has been appointed general manager of the 137 Pillars Suites & Residences Bangkok.

Prior to joining 137 Pillars Suites & Residences, the Swedish national helmed Oakwood Residence Bangkok as general manager.

His past experience includes senior executive roles at The Siam City Hotel Bangkok, Sunway Lagoon Resort Hotel in Malaysia, Anantara Resort & Spa Golden Triangle and Pattaya Marriott Resort & Spa.