TTG Asia
Asia/Singapore Saturday, 27th December 2025
Page 1632

For luxury travellers, it’s now experiences over dollars

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The desire for learning and enrichment, giving something back, the rise of the ephemeral and instant as well as great service are the key trends defining luxury travel today, according to the Limited Access Luxury Travel Report, developed by MyTravelResearch.com, Executive PA magazine and the Luxperience travel show.

MyTravelResearch.com said modern luxury travel reflects wider macro-economic trends including rising levels of inequality, which make conspicuous public displays of wealth less acceptable.

In tandem with less ostentation, higher spiritual and emotional motives are now coming more into play – such as the need for inner fulfilment, creativity, self esteem, belonging and contentedness.

In short, experience transcends dollars at the higher end of luxury travel. The consequence: demand for luxury experiences seems to be growing faster than the demand for luxury goods.

The report also shows that luxury travellers are placing an even greater emphasis on service and increasingly insisting on a wider diversity of experiences, empowered by the Internet and a surplus of service providers in the luxury sector.

MyTravelResearch.com founder Carolyn Childs also singled out notable characteristics of the modern luxury travel market, including the greater number of new younger and women millionaires; the rise of wellbeing, multi-generational travel and learning; the growth of the luxury cruise market; as well as the luxury traveller’s ever-rising expectations and premium placed on value.

5 make-or-break factors for rail success in APAC: Amadeus

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Amadeus has identified five make-or-break factors which have the potential to shift the future prospects for rail in Asia-Pacific.

1. Capturing customers old and new

Rail operators are jostling for the attention of travellers in an increasingly competitive landscape filled with more transport options than ever before. Marketing and merchandising need to become a priority when it comes to engaging and familiarising travellers with the services and conveniences of rail. Ticketing should also extend beyond existing closed channels and be more accessible to travellers across various platforms and devices.

2. Make timetables, booking and data universally available

The biggest barrier for travellers choosing rail is the difficulty to access and understand rail timetables and booking information. In view of the strong movement towards self-managed travel, travellers should have the option to book their flight, hotel and train ticket—at the same time, from the same platform. The integration of rail content in GDSsis a crucial step to making this a reality. Rail operators need to take a customer-centric approach and start collaborating towards a true and unique multi-channel, multi-modal and multi-country offering.

3. Mobile is a must

Asia-Pacific is arguably the most tech-savvy region, with an estimated four billion mobile connections region wide. Not having an intuitive mobile platform is a sure way to lose the traveller, no matter how great the onboard service might be. As such, rail operators should look into offering mobile-optimised booking sites and applications to engage increasingly mobile travellers.

4. Complement, cooperate and compete

As the travel market grows and diversifies, there is huge potential for rail operators to innovate and deliver a more personalised travel service—bringing a door-to-door experience to today’s increasingly demanding travellers. This requires collaboration between industry players to enable a seamless travel experience and make booking a flight, hotel and train all together a simple process.

5. Make payment easy

The next generation of travellers will demand even more conveniences throughout their journey. As such, rail operators need to stay ahead, and one of the ways is by automating payment. The success of embedded payments in ride-hailing and accommodation services has proven that automated payment is increasingly becoming a necessity, especially for more savvy travellers.

Amadeus’ Changing Tracks: Five make-or-break factors to unlock rail travel in Asia Pacific white paper can be downloaded here: http://hubs.ly/H06MpbV0

Uniworld’s SS Joie de Vivre sets sail with Joan Collins christening

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(From left) Joan Collins, The Red Carnation Hotel Collection’s Beatrice Tollman and Uniworld’s Ellen Bettridge

Uniworld Boutique River Cruise Collection’s newest SS Joie de Vivre yesterday set sail on its maiden voyage along the Seine River, following a christening ceremony in Paris led by the ship’s godmother Joan Collins. Featuring two Royal Suites, eight Junior Suites and 54 staterooms for a maximum capacity of 128 guests, the 125m-long ship embarked on its inaugural journey through Northern France along Uniworld’s Paris & Normandy itinerary.

Chinese company snaps up Blackstone’s stake in SeaWorld

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Beijing-based Zhonghong Zhuoye Group, a diversified holding company in the leisure, tourism and real estate sectors, will acquire Blackstone’s 21 per cent stake in SeaWorld Entertainment at about US$23 per share.

As part of the deal, SeaWorld will advise Zhonghong exclusively on the concept development and design of theme parks, water parks and family entertainment centres that will be operated by Zhonghong Holding – an affiliate of the group – in China, Taiwan, Hong Kong and Macau.


SeaWorld San Diego

The Chinese company has entered into a stockholders agreement with SeaWorld to increase the size of its board to 11, which will include Yoshikazu Maruyama, president of Zhonghong Group’s American operation, and Yongli Wang, chief strategy officer of Zhonghong Group.

The agreement also places restrictions on Zhonghong Group’s ability to sell its interest in SeaWorld for two years and on its ability to acquire more than 24.9 per cent of SeaWorld’s outstanding shares without the approval of the independent directors of SeaWorld’s board.

When the deal closes in 2Q2017, Blackstone and its affiliates will no longer hold any interests in SeaWorld or have seats on SeaWorld’s board.

Hilton names its first chief customer officer

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Hilton has appointed Jonathan Witter as its chief customer officer.

In this newly created role, he will oversee the global brands, marketing, loyalty & partnerships, IT and strategy teams, and report to Christopher Nassetta, president and CEO of Hilton.


Jonathan Witter

Previously, Witter served as the president of retail and direct banking at Capital One Financial Corporation. Before joining Capital One, Witter served in various positions with companies such as Morgan Stanley Private Bank, Wachovia Corporation, McKinsey and Deloitte & Touche.

Park Hyatt to make Jakarta debut in 2018

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Jakarta will get its first Park Hyatt hotel when the Park Hyatt Jakarta opens at MNC Center, Kebon Sirih in 1H2018.

Hyatt Hotels will work with Indonesian property developer MNC Land to develop the hotel on the top 20 floors in the latter’s 39-floor, mixed-use project. The hotel is expected to house five F&B outlets.

Park Hyatt Jakarta will join the four existing Hyatt-branded hotels in Indonesia: Grand Hyatt Jakarta, Grand Hyatt Bali, Hyatt Regency Yogyakarta and Hyatt Regency Bali, which is currently undergoing renovation.

Emirates brings A380 back to Narita

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Emirates has redeployed the Airbus A380 on its Dubai-Narita route since last Sunday to replace the smaller Boeing B777-300ER, in response to “the healthy demand for travel between Japan and Dubai”.

The airline previously operated the route with the superjumbo from 2012 to 2013.

On top of seating up to 515 passengers across three classes and two decks, the aircraft also offers the industry’s only onboard shower spa, 2,500 inflight entertainment channels, Wi-Fi and an onboard lounge for first- and business-class passengers serving canapés and cocktails.

Flight EK318 departs Dubai daily at 02.40 and arrives in Narita at 17.35. On the return, EK319 departs Narita at 22.00 on Monday, Thursday, Friday, Saturday and Sunday and arrives in Dubai at 04.15 the next day. On Tuesday and Wednesday, it leaves Narita at 21.20 and arrives in Dubai at 03.35 the following day.

The A380 was also deployed on Emirates’ Casablanca and Sao Paulo services on Sunday.

JW Marriott officially checks into Singapore

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The first JW Marriot hotel in Singapore was officially launched last Friday with a ribbon cutting ceremony followed by a series of lively celebrations attended by 800 guests.

Commemorating the launch were (from left) Craig Smith, president and managing director of Asia-Pacific, Marriott International; Kwek Leng Beng, executive chairman of Hong Leong Group and City Developments; Koh Poh Koon, Singapore’s minister of state for the Ministry of National Development and Trade & Industry; Lee Shin Cheng, executive chairman of IOI Group; and Derek Flint, general manager of JW Marriott Singapore South Beach.

JW Marriott Singapore South Beach soft opened in December last year.

Indonesians’ hunger for APAC holidays stronger than ever

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Singapore, Malaysia, Japan and South Korea continue to reign among the top destinations for Indonesian outbound travellers while interest in Australia is on the rise, observe industry members at the ASTINDO Fair in Jakarta last weekend.

Speaking to TTG Asia on the sideline of ASTINDO Fair, Ketut Wijaya, vice president consumer banking at BCA Bank, the official bank for the event, said: “We are seeing more travellers looking for (edu-tourism) when travelling with family, where their children can learn about local culture and tradition during their holidays.


Indonesians seek attractions they can’t find at home; Shikisai-no-oka, Hokkaido pictured

“Travellers tend to look for a destination which provide attractions they cannot find in the country. Japan is a good example for this, with its different climate, culture, cuisine and attractions (from Indonesia),” he said.

BCA Bank currently has some three million credit card holders and travel-related expenses rank among the top five spending for its members, said Ketut.

And as the middle class swells in Indonesia, cashbacks and instalment for package payment and overseas spending with zero interest from banks like BCA are important in stimulating traffic during travel fairs, said Rudiana, director of sales of WITA Tour and chairman of the ASTINDO Fair Organising Committee.

He added: “The aggressive promotional efforts from various NTOs and airlines, especially during travel fairs like this, help boost traffic.”

Social media remains a powerful influencer among Indonesians, pointed out Rudiana, as travellers tend to emulate the travel decisions of their friends and families. Japan’s sakura season is one classic example, so much so that rooms are hard to get during this period, he shared.

The seventh ASTINDO Fair was organised from March 24-26 in Jakarta with transactions estimated to reach between 75 billion rupiah (US$5.6 million) and 100 billion rupiah, 25 per cent higher than last year.

New DOSM hired for Fairmont Jakarta

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Rene Mayer has joined Fairmont Jakarta as direct of sales & marketing since March 1.

The German national previously held the same position at Fairmont Sanur Beach Bali and in that capacity oversaw the transition and rebranding of the Regent Bali to the Fairmont Sanur Beach Bali in 2014.

Prior to that, Mayer has held several managing positions in Europe at Intercontinental Hotel Groups, Kempinski, Starwood and Vienna International Hotels & Resorts, as well as in Asia at the Sofitel Legend Metropole Hanoi.