TTG Asia
Asia/Singapore Tuesday, 20th January 2026
Page 1610

Visa ease sparks hope of Chinese travel boom in Serbia

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Serbian exhibitors believe the government’s recent move this year to remove visa requirements for Chinese tourists will help grow arrivals from China.

Vladimir Koricanac, planning and coordination manager at Serbia Tour Operator in Belgrade, said: “Visa requirements for the Chinese were a deterrent in the past as getting a tourist visa used to take 20 days or more and the documents had to be submitted to Serbia for processing.

Sava river running through Belgrade

“Chinese travellers also had to submit personal documents including their bank and employment documents, and it cost around 50 euros (US$54.40).
“With the removal of visa requirements, we expect to see a boom in the Chinese FIT market.”

Koricanac is also encouraged by a tip-off from “a reliable tourism official that a Chinese airline will start flying from Beijing to Belgrade four times weekly from this summer”.

While details are lacking at press time, this is expected to be a timely development as there are currently no direct connections between Chinese cities to Serbia and visitors have to make a one-stop transit before getting to Belgrade.

Darko Kuzeljevic, project manager at Serbia Tour Operator, added: “We think the 10- to 15-night Balkan Tours combining Serbia, Bosnia, Croatia and Montenegro, will appeal to the FIT segment from China as the scenery is very pretty. After we develop the leisure segment, we will go after the Chinese MICE business.”

China is the first North Asian market that Serbia Tour Operator is targeting, by building contacts with Chinese outbound operators and wholesalers at ITB China.

Another Serbian tour operator, Gregor Levic, owner and general manager of iDMC Travel based in Belgrade, is also eyeing the Chinese FIT segment, which is new for the company. However, the company is ready to receive Chinese visitors as it has Mandarin-speaking guides, translators and a sales staff.

Levic said: “We want to target Chinese travellers who have already been to Central Europe and are now looking for a new destination. We have much to offer in terms of unspoilt nature, architecture and historical sites.

“Accommodation is cheaper than in Western Europe. A five-star accommodation in Belgrade can cost between 100 to 300 euros a night, which is cheaper than in Western Europe.

“Serbia can also be combined with Austria and Hungary, or Slovenia and Croatia, or with Montenegro and Macedonia.”

Juneyao first carrier to fly as Star Alliance connecting partner

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China’s Juneyao Airlines has become the first connecting partner under Star Alliance’s partnership model that allows regional low-cost or hybrid airlines to link to its network without having to become a full member.

This model has enabled Star Alliance to achieve “two important goals”, stated the alliance’s CEO Jeffrey Goh. “First, as an alliance we can offer regional airlines an attractive way to connect to our global alliance network, without requiring full membership. Going forward, this will enable us to strategically enhance our network,” he said.

“Second, with Juneyao Airlines we strengthen our market position in Shanghai, a city which is already served by 17 of our member airlines
and which will now offer even better connectivity to our customers.”

As a connecting partner, Juneyao Airlines now offers Star Alliance members transfer opportunities at either of Shanghai’s two airports and through check-in in both directions.

Qualifying Star Alliance Gold Status passengers can enjoy the following privileges on their Juneyao Airlines connecting flights: lounge access; fast track security; additional baggage; and priority for check-in boarding, standby and baggage delivery.

Juneyao Airlines has sealed agreements with Star Alliance member airlines, enabling frequent flyer members of Air Canada, Air China, EVA Air, Singapore Airlines and United to earn and use miles when travelling on the Chinese airline.

Dusit finds ally to grow DusitPrincess brand in China

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Dusit International has partnered Chinese hotel group Dossen International Group to operate and develop 40 DusitPrincess resorts and residences in China.

Twenty-seven of these properties are expected to open before 2022, with the rest to follow in subsequent years.

(From left) Dossen International Group’s Li Xian Feng, Allan Cheng, and David Wu; Dusit Fudu Hotels and Resorts’ Giovanni Angelini; and Dusit International’s Suphajee Suthumpun and Lim Boon Kwee

Through the new partnership with Dossen Hotel Group, Dusit is expected to accelerate growth by focusing on scaling its luxury brands and city hotels, while Dossen explores development options for DusitPrincess branded resorts.

“This strategic partnership marks a significant milestone in our mission to increase the scale and reach of our brands and operations in China,” said Suphajee Suthumpun, group CEO of Dusit International.

Lufthansa rolls out group booking tool for agents

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Lufthansa Group has launched an integrated group booking tool for tour operators, consolidators and travel agents.

Available in 14 languages, the tool allows travel service providers to request journeys for 10 pax or more with the Lufthansa Group airlines (Lufthansa, Austrian Airlines and Swiss International Airlines) in any combination.

Following the enquiry, Book-a-Group delivers an offer and price quote in real time. The commercial conditions for new group bookings made with the tool have been standardised in one single contract valid for all three network airlines.

Another improvement is an option for short-term bookings. In future, it will be possible to cancel bookings within the last 60 days before the actual flight, at no charge, from 72 hours after the booking.

As well, the service will be provided through just one point of contact instead of having separate ones for each airline.

It will also be possible to use the Book-a-Group tool for bookings involving combinations of flights with further members of Lufthansa Group Airlines (Brussels Airlines and Eurowings), as well as with many other Lufthansa partner airlines.

Thai Airways A350-900

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Why
Thai Airways International (THAI) was taking delivery of its third A350-900 aircraft and invited the media to join the ferry flight THA8904 from the Airbus base in Toulouse to Bangkok in April.

This aircraft has gone into service on May 1 on the Bangkok-Frankfurt route. The two earlier A350-900s delivered last year have already been deployed on the Rome and Milan routes. The carrier has a total of 12 A350s on order, with five coming this year and another five next year.

What
Everyone was visibly excited when we spotted the new THAI aircraft – with its signature curved wings and shades-like cockpit windshield – sitting on the tarmac at the Airbus Delivery Center.

Coming straight from the Airbus manufacturer, the cabin interior still carries a whiff of the brand-new smell and had a protective plastic covering lining the aisles. There was no in-flight entertainment and the two meals served on board were catered by Airbus, instead of THAI.

How
THAI’s A350 XWB offers two classes – royal silk (business class) and economy. The 32 business class seats are arranged in a 1-2-1 configuration, with a width of 21 inches and convertible to fully flat beds. The 289 economy class seats boast a 3-3-3 configuration, with an 18-inch width and 32-inch pitch.

The customisable cabin mood lighting that the A350 is known for certainly worked to great effect by THAI. Upon stepping into the brand-new aircraft, I was greeted with the signature carriers of purple and amber, which blend in perfectly well with the seat cushions of either purple or amber tones.

When it was time for breakfast, the dark cabin slowly took on deep purple and orange tones before progressing into a lighter shade and finally all bright to cajole passengers to wake up.

My window seat (12K) was easy to operate, with various modes from upright to relax to flat. There was plenty of room to store my handbag, laptop and rest my feet. Each suite also comes with a big 16-inch touchscreen, with a handheld remote tucked beneath the armrest, plus a power point and USB input.

After dinner was served, I chose the flat mode and made a couple of adjustments to find the perfect position to curl up and sleep for the night. Being four months pregnant, I fully appreciate the fully reclined seat as it allows me to rest my wreary and increasingly bulging body for the overnight 11-hour flight.

The extended overhead area, larger overhead luggage compartment and wider windows also gave a more spacious feel, whether in business or economy class.

Verdict
Despite not experiencing the full THAI experience due to the lack of in-flight services and entertainment on this ferry flight, the technical crew doubled up in their temporary service roles with all smiles.

The A350 clearly met expectations for a longhaul route with its smoother take-off and landing, quieter cabin and eye-friendly ambient lighting. I’m already looking forward to my next A350 flight with THAI.

GM named for SE Asia’s first Element hotel in KL

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Ramesh Ganeson has been appointed general manager at Element Kuala Lumpur, the first Element Hotels in South-east Asia.

With over nine years of experience in the hospitality industry, Ramesh began his career with Starwood Hotels and Resorts as field marketing manager before expanding his role in Singapore and Indonesia to oversee 26 properties after delivering increased revenue for the company.

In 2010, Ramesh served as Starwood’s South-east Asian regional director of operational excellence and global initiatives.

Dusit injects US$1 million into Thai home sharing startup

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Dusit International has invested US$1 million in exchange for a 9.3 per cent stake in Thai condo and villa rental platform, favstay.

Part of a US$2.9 million Series A investment round, Dusit’s investment will fund the startup’s aggressive expansion to increase listings sixfold and foray into Vietnam, Myanmar, Indonesia, and Cambodia in 2017, as well as other Asian markets in subsequent years.


(From left) Favstay’s Natavudh Pungcharoenpong; Dusit International’s Suphajee Suthumpun; and FavStay’s Suchada Taechotirote

Established in 2015, favstay currently has over 11,000 properties in Thailand listed on its platform.

Favstay will continue providing a range of services such as property photo shoots, property management, housekeeping, and room maintenance for property owners; and for renters, a customer service platform with location-specific information and services like check-in and check-out.

Dusit’s investment is in line with its strategy to balance its portfolio of hotels such that half of its operations are outside of Thailand by 2022, and diversify its business lines so approximately 10 per cent of total revenue comes from new investments in hospitality-related industries.

Jane Schuldt passes away

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Jane Schuldt, founder of World Marketing Group and a fierce advocate of the incentives and meetings industry, died Saturday, May 20, after battling pancreatic cancer. Schuldt, 63, was surrounded by her family at the time of her departure at her home in Minneapolis.

Schuldt had ties with Asia. She expanded Pacific World Hong Kong’s inbound leisure ground operation into the US business group travel market in 1979. Following the sale of Pacific World Hong Kong, then a division of Venture Tours, to Jacques Arnoux in 1980, she founded Pacific World Inc as the North American representative office of Pacific World. When former Pacific World Singapore/Malaysia founder Bob Guy moved to Destination Asia in 2013, Schuldt became Destination Asia’s representative in the North American market.


Jane Schuldt

She also worked relentless to better the industry, serving as the president of SITE, SITE Foundation and other bodies.

Bob Guy, managing director – Singapore & Malaysia of Destination Asia, described her passing as “a very sad day”.

“I had known Jane for more than 30 years and worked for her in many capacities. She was a true industry leader and a remarkable woman,” he said, in an email. “She has many friends in the region and I know they would be saddened to hear the news.”

SITE is also in mourning. In a statement, it paid tribute to Schuldt’s tenacity in championing the incentives and meetings industry.

“During Jane’s presidency in 1991, she focused on globalising SITE by launching chapters and designing local education with a global message. She held the first SITE conference outside of North America in Dublin, Ireland. Her hot button was ethical behaviour in business and she advocated vociferously for SITE’s Code of Ethics. As a past president, she remained one of SITE’s most active volunteer contributors,” said the statement.

Part of Jane’s legacy is the SITE Foundation, where she was instrumental in continuing the work of its founders, it added. In 2013 she served as president of the Foundation Board of Trustees, directly influencing the projects, white papers and other studies funded and produced through the foundation, including the first study on DMCs best practices.

In 2015, Jane was nominated by SITE for the industry’s top honour, the Events Industry Council (formerly the Convention Industry Council) Hall of Leaders. She was also awarded the prestigious IMEX Academy Award – Americas in 2008.

SITE CEO, Kevin Hinton, announced that the SITE Master Motivator Award, given annually at IMEX, would change its name permanently to the Jane E. Schuldt Master Motivator Award.

Malaysians still buying Europe for coming school holidays

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The poor performing ringgit has proven to be a weak deterrent to longhaul travel plans among middle and upper middle class Malaysians, who have continued to book trips to Europe for the two-week school holidays starting later this month.

However, buying habits have changed, outbound agents told TTG Asia.


Paris

The ringgit, which has depreciated by some 8.1 per cent over the euro compared with 23 per cent over the US dollar from two years ago, has made Europe a favoured longhaul destination.

Kerry Tam, director, Parlo Tours Malaysia, said her company has developed more affordable packages to Central Europe, which are selling well for the May school holidays, in addition to exclusive group tour options.

She said both tours have received equal demand but the profile of customers are different. The more affordable tours attract those in their 30s and early-40s, as well as those from outside the cities. Exclusive tour packages attract city-dwellers and consumers in their late-40s and up.

Tam explained: “An example of an exclusive tour is a five-country combination covering France, Belgium, the Netherlands, Germany and Switzerland, costing around RM12,000 (US$2,756). Such tours attract (older travellers) with big disposable incomes. Those with smaller budgets tend to opt for a nine-day/six-night package covering the same countries but costing only RM6,500, inclusive of miscellaneous charges.”

The difference in pricing for tours covering the same destinations comes from the number of sightseeing tours featured, hotel locations and the number of meals.

Mita Lim, managing director of Ice Holidays, a B2B wholesaler in Malaysia, said he was targeting a 15 per cent growth in longhaul sales for this coming school holidays. He said: “Seven-day/four-night all-inclusive tours to Central Europe and nine-day/six-night tours to the Balkans are selling very well as savvy travellers know they can save more by joining a group tour rather than going FIT and paying separately for transport and hotels.”

Desmond Lee, group managing director of Apple Vacations & Conventions, said while demand for Europe this holiday season is projected to rise 15 per cent year on year, FIT travellers on a budget are increasingly taking mono-destination trips and forgoing multiple-destination ones. These travellers are also booking three- and 3.5-star properties, and going for promotional airfares.

Malaysian parents with children studying in Europe have also cut down on the number of times they visit, coinciding their trips with important occasions, said outbound agents.

Travel demand, lower fuel prices hold up APAC airline profits

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Preliminary figures from the Association of Asia Pacific Airlines (AAPA) revealed the region’s airlines made US$6.9 billion in aggregate net earnings, with passenger demand growing 6.4 per cent to alleviate yield pressures and a fall in jet fuel prices ameliorating operating costs.

Asia-Pacific airlines saw revenue dip 0.2 per cent to US$126.4 billion, as lower airfares saw a 5.5 per cent decline in average passenger yields to 7.9 US cents per RPK. Total operating revenue was down 0.3 per cent to US$165.3 billion in 2016.

Combined operating expenses totalled US$151.8 billion, unchanged from 2015. Reflecting the 17.7 per cent drop in global jet fuel prices to an average of US$52.6 per barrel, fuel expenditure fell by 16.8 per cent to US$33.7 billion and its share of total operating costs declined by 4.5 percentage points to 22.2 per cent. This was offset by non-fuel expenditure, which rose 6.1 per cent to US$118 billion.

Commenting on results, Andrew Herdman, AAPA director general, said: “Asia-Pacific carriers achieved another year of respectable earnings in 2016, with an average 8.2 per cent operating margin and net profits of around US$6 per passenger, reflecting the still very competitive market environment.

“(However), the strengthening of the US dollar against many Asian currencies affected revenue performance and increased the burden of dollar obligations for a number of carriers.”

Looking ahead, Herdman said the operating environment remains challenging, against a backdrop of stiff competition, higher oil prices and other cost pressures.

“Nevertheless, Asia-Pacific airlines are focused on enhancing business performance and investing effectively in new technologies and aircraft, with the aim of strengthening resilience and further improving long-term profitability,” he noted.