TTG Asia
Asia/Singapore Wednesday, 31st December 2025
Page 155

Greater personalisation and experiences: Trip.com Group reveals 2025 APAC travel trends

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Sixty-six per cent of respondents are willing to travel for concerts and have planned their holidays around them

From food and sport related travel to the influence of social media and AI, travel in 2025 appears to be even more personalised and focused on experiences.

These insights were gleaned from Trip.com Group’s Momentum 2025 report on travel trends. The report was based on a survey of 6,000 respondents across Asia-Pacific, including Singapore, Singapore, Malaysia, Thailand, Japan, South Korea, and Hong Kong.

Sixty-six per cent of respondents are willing to travel for concerts and have planned their holidays around them

Travellers’ decision-making are increasingly motivated by the media they consume, whether it is movies and TV series or social media. The 25 to 34 year old age group showed the highest interest in media-inspired travel, while nearly half of those in the age 65 and above group are influenced by what they watch.

Meanwhile, 45 per cent of survey respondents are influenced by TikTok, with Tokyo and Kyoto as the most-visited spots. Social media is a key driver for booking decisions by younger travellers from Japan, Malaysia, Singapore, South Korea and Thailand.

Many people seek out the local cuisine at their destination when they travel, making plans to dine at certain restaurants. Indeed, food-inspired travel is going to gain even bigger momentum among Asia-Pacific travellers in 2025, with 60 per cent of Trip.com’s users searching for food-related content on its platform since January 2024.

Across Asia-Pacific, food festivals (62 per cent), hotel dining (60 per cent), and street food tours (57 per cent) will be the top food experiences with the strongest appeal. Gen Z and millennials are particularly drawn to food festivals, while millennials are more interested in more diverse and unique dining options.

Hotel dining is the most popular type of experience for Japanese and South Korean travellers, while those from Hong Kong, Singapore, and Thailand favour food festivals and street food tours.

Across the region, 66 per cent of respondents are willing to travel for concerts and have planned their holidays around them.

Sports tourism is also thriving, with football and basketball as the most preferred live sports, followed closely by Formula 1 across all the counties surveyed.

Cruise tourism continues to grow, with travellers mainly motivated by onboard dining options (44 per cent), all-inclusive packages (38 per cent), and live shows or entertainment (31 per cent).

Travellers are also looking for more unique and niche experiences, with activities such as dark sky stargazing (37 per cent), underwater hotel stays (30 per cent), cultural immersion stays (20 per cent), space tourism and rural glamping (13 per cent), emerging as micro trends.

To better meet the preferences of its customers, Trip continues to evolve its offerings, integrating technology to ease the booking process.

Edmund Ong, senior regional director, SEA, general manager, Singapore, at Trip.com Group said: “We are a one-stop shop as we offer accommodation, flights, trains, attractions and tours, car rentals, cruises and much more.”

On the app, there are features such as an AI-powered TripGenie providing recommendations, as well as events exclusively on its platform for booking such as Artbox in Singapore last year and the upcoming Sneaker Con SEA.

“We pride ourselves as having one of the best (customer service),” he added, referring to Trip.com’s 16 customer service centres around the globe that provide support in 20 languages, and are operational 24-hours a day.

All for fun and tourism

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What would you say is the AIA Carnival’s biggest achievement across its 10 years of existence?
The 60-day AIA Carnival (which ran from December 20, 2024 to February 16, 2025) is unique. It is the first traditional European carnival brought to Hong Kong, and since then it has been recognised as an annual Hong Kong tradition for the people of Hong Kong and overseas visitors.

We’ve seen our youngest guests grow into excited teenagers; couples who went on their first date at the AIA Carnival are creating new memories with their own children.

While the AIA Carnival is one of the biggest events we’ve ever produced, another flagship asset of ours is the Hong Kong Observation Wheel at the Central Harbourfront Event Space, where we had something going on for 230 event days last year. Creating experiences on the Central Harbourfront for Hong Kongers and millions of tourists is central to what we do.

When Hong Kong reopened after Covid in 2023, international visitors to the Hong Kong Observation Wheel has increased to over 80 per cent. They came from the Greater Bay Area and many other places for the experiences that the landmark attraction can offer.

Has the pandemic changed the way travellers want to experience a destination or attraction?
It made people rediscover the importance of being together – with friends, family or community. The AIA Carnival is a place where people can gather and experience things while being together. It’s different from being in front of the big screen or at a theatre; there is a sense of community, a unique experience absent during the pandemic that made people everywhere realise how fundamental, how important it is.

When all Hong Kong entertainment and restaurants were closed during the pandemic, our founder and executive chairman, Michael Denmark, thought to create something behind the Hong Kong Observation Wheel.

The outcome was The Grounds, an outdoor cinema that worked with the requirements of social distancing and gave people entertainment. Since then, we’ve done our fourth year now.

Has GEG evolved its attractions and events to remain fresh for repeat visitors?
We do things differently every year for the AIA Carnival. One of the key features that premiered this year was the Blue Girl Dai Pai Dong, which denoted old Hong Kong, a place that’s also for young people to gather and have a beer. It was very different from anything we had created before – and very popular.

Elsewhere in our (tourism event) cluster, we are bringing back the Cirque du Soleil show, Kooza, from May 21 to June 1 later this year.

What opportunities are there for GEG to further contribute to Hong Kong’s tourism industry?
The government’s support of the Central Harbourfront creates a stable platform, giving us confidence to bring in international events and create home-grown ones.

We know that the Hong Kong Observation Wheel’s tenancy is renewed for five more years, so we can focus on growing over that period, imagining what we can develop and invest in to create even more experiences on the Central Harbourfront over the coming decade.

Hong Kong people have huge demand for world-class entertainment. With the vast new Kai Tak Sports Park development, new theatre being built in West Kowloon, and the Henderson Land’s Site 3 New Central Harbourfront under way, there is more and more infrastructure to host events. It creates focus on events and experiences as tourism magnets for Hong Kong.

We have a strong commitment to Hong Kong and we are looking at ways to be part of Hong Kong’s event culture for people coming from outside, whether for a day from Shenzhen or a week from the UK.

Additionally, over the next few years, we plan to create an informational tourism hub, where people whose first Hong Kong stop is the Hong Kong Observation Wheel can learn about everything they can do in town. We’ve partnered with Hong Kong Disneyland, the Peak Tram, and Chimelong Group’s theme parks in China. We want people to talk of their experiences with us and their entire visit – then bring more people when they return.

Our focus is not just about seven million Hong Kong people. It’s about 86 million people in the Greater Bay Area and being open to all of them who come to Hong Kong for a day or overnight visit. We’re asking how we can serve more as a destination, and create things so all those people will want to come to Hong Kong.

Changi Airport opens door to new wellness space for travellers

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Singapore’s Changi Airport has launched a new attraction called the Fit&Fun Zone, which blends fitness and entertainment into an innovative wellness space for travellers.

Said to be the first of its kind in an airport, the Fit&Fun Zone is designed to combat travel lethargy and provide a quick energy boost for travellers of all ages. It is located at Terminal 2 (Transit) Level 3, just above Dreamscape. It is open all day.

Fit&Fun Zone welcomes all travellers all day

Spanning over 400m2, the attraction features five coloured zones. In each zone, travellers can participate in various activities to connect with their bodies, rejuvenate, and take a break from the rigors of travel.

In the Green Zone, travellers can unwind and relax on six pendulum chairs overlooking the soothing ambiance of Dreamscape. The tranquil zone offers a perfect respite for those seeking peace from the bustling airport environment.

The Orange Zone features Spar Pods – elevated soft punching bags hinged by thin ropes – for travellers to release pent-up energy. In addition, the three-dimensional petals structures on the walls can also be jabbed, providing a fun and safe way to destress before their next flight.

For travellers seeking a strength workout, the Pink Zone is the place to be. Four pull down levers, connected to weights ranging from 2kg to 8kg, are linked to a light ball that changes colour when pulled, adding a dynamic visual element to the exercise.

The Yellow Zone features five trampoline pods that are equipped with sensors that play music when travellers step inside. Energetic travellers are welcomed to bounce, dance, and move to the catchy tunes, adding to the lively and joyful atmosphere.

The Blue Zone is ideal for travellers looking for a touch of adventure. The nature inspired, organically shaped cave comes with a rope maze that is designed to spark curiosity and encourage exploration.

Employment conditions in 2024 not as rosy as travel and tourism business recovery: study

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  • Seven per cent of study participants reported their roles being made redundant in 2024
  • Fourteen per cent of all respondents reported a decline in their salary
  • Fifty-nine per cent of all respondents intend to move away from their current employment in 2025

Job redundancies have increased while salary progress has slowed for personnel in travel, tourism, hospitality, and lifestyle businesses last year, found a salary and employment trend study conducted by ACI HR Solutions, a recruitment, executive search and professional training firm.

The 2025 ACI Salary & Employment Trends Report, which drew inputs from a sample of 718 travel, tourism, hospitality, and lifestyle personnel across Asia-Pacific and surrounding regions through a survey conducted in December 2024, found a seven per cent job redundancy among respondents in 2024, up from three per cent in 2023.

Results captured in the 2025 ACI Salary & Employment Trends Report, 2024 do not reflect the positivity in travel and tourism recovery

Fourteen per cent of respondents also reported a decline in their salary. Of those who took home a smaller pay packet in 2024, six per cent of respondents had a one to five per cent decrease, and another six per cent of respondents had six to 10 per cent taken off. A majority of 44 per cent of respondents had their salary cut by more than 10 per cent.

On the other hand, 62 per cent of respondents enjoyed a raise in 2024, down from 68 per cent in 2023. The most common wage increment ranged one to five per cent. Eighteen per cent of respondents received a six to 10 per cent hike in their salary, while only six per cent of respondents were given more than 10 per cent.

Some 57 per cent of respondents received a bonus in 2024 – down from 62 per cent seen in 2023. Most of them received a bonus worth up to two months of their monthly wages – 35 per cent received a bonus of less than a month’s salary while 38 per cent received one to two months’ of their salary.

Further analysis conducted by the 2025 ACI Salary & Employment Trends Report noted that job instability is expected to continue into 2025, as 10 per cent of hiring managers said jobs would be eliminated this year (this was six per cent in 2024) while 32 per cent said recruitment in 2025 would only be for replacements. Another 20 per cent were unsure if new hires would be brought into their company in the next 12 months.

While 38 per cent of hiring managers expected new headcounts in 2025 – down from 41 per cent in 2024, they admitted that recruitment would not be easy. Their top concerns included the lack of qualified candidates/shortage of talents; high salary, unrealistic expectations, and budget constraints; hiring quotas; language barriers; and high turnover.

To gauge sticking power among employees, the report queried respondents on their intentions to move. Forty-one per cent of respondents do not intend to change employment from their present employer and/or the industry within the next 12 months. However, slightly more – 47 per cent – have intentions to move within the industry and 12 per cent are looking for opportunities in other industries.

Among respondents with intentions to change their employers in 2025, most desire a higher salary and a different company brand/culture.

Business normalising, impacts 2023 quick hires
These findings come amid recovered international travel and tourism business in 2024, when most destinations had exceeded 2019’s international arrival numbers.

Andrew Chan, founder and CEO of ACI HR Solutions, told TTG Asia: “We have virtually recovered to pre-pandemic levels across the industry in 2024 and the tourism wheel is undoubtably spinning again with great velocity. However, from the results captured in this year’s ACI Salary & Employment Trends Report, 2024 may not have delivered the positivity we had expected, and it perhaps leaves us with more questions than answers in the coming year.”

As to why employment conditions in 2024 had not reflected the improving travel and tourism business, Chan said strong gains in 2023 had “started tapering off” in 2024.

“We’re now getting back to some form of normality,” he added.

While the study did not delve into roles that hiring managers had indicated retrenchments for, Chan saw that “new hire demands are higher for sales and operations positions”.

He added: “The uptick in redundancies could also be a spillover from when employers took the opportunity in 2023 to make quick hires to capitalise on the tourism recovery, and now we’re seeing some sort of recalibration.”

He warned that “redundancies are now very much a part of corporate and HR strategies, so each year we are going to see some form of deviation from previous year’s results”.

IHG Hotels & Resorts launches programme in Japan to attract and retain top talent

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IHG Hotels & Resorts (IHG) has expanded its myBenefits programme to Japan to enhance its ability to attract and retain the next generation of talent for its hotels.

The programme is a strategic initiative that was first launched in 2021 in Australia and New Zealand. It is crafted to recognise the changing needs and preferences of the workforce, catering to the needs of current and future staff, and to support staff in both their personal and professional lives.

IHG’s myBenefits strategic HR initiative will position the hotel company as a more attractive employer in Japan

Abhijay Sandilya, CEO of IHG ANA Hotels Group Japan and managing director of IHG Hotels & Resorts Japan & Micronesia, said: “We are delighted to announce the launch of myBenefits for colleagues in IHG managed hotels in Japan. This wide-reaching new benefits programme will enable them to plot career paths that suit their ambitions, while ensuring they flourish in their roles as they deliver IHG’s True Hospitality for Good to our guests.

“We plan to double our IHG estate in Japan and with that growth recognise the need to strengthen our competitiveness when it comes to attracting talent to our hotels. By offering great benefits through our myBenefits programme, we’re showing potential candidates why they should join our team, stay with us and forge successful careers.”

The programme in Japan will carry through three promises: Room to Grow, Room to Belong, and Room to Make a Difference.

With Room to Belong, myBenefits offers a competitive number of days off, paid sick leave, and birthday leave. Employees also enjoy significantly discounted room rates across 6,500+ hotels globally, F&B discounts in hotel outlets, and enhanced benefits under IHG’s One Rewards loyalty programme, making their time off and work-life balance even more rewarding.

With Room to Grow, staff can access IHG University for personalised learning plans, enhancing hospitality excellence and leadership skills. Talent acceleration programmes are available to fast-track careers, while domestic and global mobility options offer diverse brand and role exploration through short and long-term assignments.

With Room to Make a Difference, IHG’s Journey to Tomorrow, launched in 2021, aims to positively impact people, communities, and the planet. Giving for Good month is a highlight, with staff across 100-plus countries dedicating time to support communities, with a goal to improve 30 million lives by 2030, fostering a culture of giving and sustainability.

The timeline for implementing each myBenefits programme and the specific details may vary by hotel, allowing for tailored and flexible solutions that best meet the unique needs of each location.

Live out The White Lotus series at Anantara hotels

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Popular HBO series, The White Lotus, has revealed three Anantara resorts as film locations for the third instalment, which airs February 16.

In line with this revelation and to welcome fans of the series into the world of The White Lotus, Anantara Lawana Koh Samui Resort, Anantara Mai Khao Phuket Villas, and Anantara Bophut Koh Samui Resort have jointly curated the Lotus Awakening Escape package.

The lobby of Anantara Bophut Koh Samui Resort was among various hotel locations featured in The White Lotus season three

This four-night retreat in Thailand’s Phuket and Koh Samui blends hedonism and mysticism to awaken the spirit and elevate a sense of well-being. The stay includes experiences at all three Anantara resorts featured on The White Lotus season three and unique lotus-inspired activities that reveal the true heart of Thailand.

At Anantara Bophut Koh Samui Resort, guests will enjoy luxury accommodation for two; full-day Passage of the Lotus experience for two, which includes lotus folding class, guided prayer at the resort’s spirit house, visit to the Big Buddha and Wat Plai Laem temples, the Chaweng viewpoint experience, and visit to the Elephant Kingdom shelter; Lotus Indulgence spa experience for two; and Anantara’s signature Designer Dining Cocoon experience on the beach, with a lotus-inspired menu.

At Anantara Lawana Koh Samui Resort, guests are welcomed with a themed cocktail at The Singing Bird Lounge and an eight-course themed dinner at Tree Tops Signature Dining.

At Anantara Mai Khao Phuket Villas, guests will enjoy luxury accommodation for two; half-day guided Phuket Exploration tour, including stops at a Muay Thai stadium in Patong, Phuket Big Buddha and attractions in and around Phuket Old Town; Lotus Awakening spa ritual for two; Lotus Season dinner experience at La Sala; and one cocktail at Bua Bar.

Bookings can be made at www.anantara.com

Travel Foundation, Expedia Group put free climate training programme in the hands of destination managers

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A new climate action training programme for destinations has been launched by sustainable tourism non-profit, the Travel Foundation, in partnership with Expedia Group. Destination Climate Champions is the first climate action training course that is free to access for those working in DMOs and NTOs, thanks to generous sponsorship from Expedia Group.

The course aims to equip participants with climate literacy and empower them to lead positive change.

DMOs and NTOs can now access a free training course to gain climate literacy and be empowered to lead positive change

Participants gain essential knowledge on climate change and tourism, a blueprint for action, and access to a network of similar organisations around the world with whom they can share solutions, including through three facilitated peer-to-peer workshops.

The online course is self-paced and has eight modules, covering everything from creating a climate action plan to future proofing a marketing strategy.  Each module takes around one to two hours, with additional time needed for applied learning tasks.

The Travel Foundation also offers additional personalised coaching and training sessions as an optional add-on. By the end of the course, destinations should be ready to create their own climate action plan.

The course operates on a first-come-first-served basis.

It has been piloted this year with over forty DMOs, organised in four cohorts: Europe, the Pacific Northwest of the US and Canada, New Zealand, and the South Pacific. Feedback collected from pilot participants highlighted that the programme equips them with the knowledge and tools needed to develop or improve their organisational climate action plan, breaking down a big, complex topic into manageable, bite sized chunks.

Other benefits include increased confidence in their message when engaging stakeholders in action, ability to strengthen their business case for climate action and justify the need to invest in it, and learning from and building connections with other destinations that are facing similar challenges.

Aditi Mohapatra, vice president of global social impact and sustainability at Expedia Group, shared that 50 more DMOs have begun the course since December, demonstrating strong interest in this offering.

“Adapting to climate change requires a collective effort across the entire travel industry. At Expedia Group, we are committed to advancing our mission that travel is a force for good – this includes our work at the destination, partner, and traveller level. Through the Destinations Climate Champions programme, we are proud to equip DMOs with the resources they need to better support the complex topic of climate and promote responsible tourism.”

Jeremy Sampson, CEO of the Travel Foundation said: “The launch of our new Destination Climate Champions training programme comes at a pivotal moment for tourism, with an urgent need for transition to a climate-resilient, low carbon industry that safeguards livelihoods and the future of destinations. DMOs are in a unique position to lead this change by bringing the many tourism stakeholders together, identifying local needs and understanding the key risks to their tourism economy, place and people. This programme supports destination leaders to gain fundamental knowledge and skills related to climate action and helps tourism professionals from organisations of all shapes and sizes to understand how climate change affects their destination and what they need to do about it.”

Preferred Hotels & Resorts launches new travel booking and management platform for advisors

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Preferred Hotels & Resorts has activated a new Travel Advisor Portal to empower travel professionals with a comprehensive suite of tools and resources. Boasting user-friendly interface and advanced features, the portal offers priority access to more than 600 luxury independent hotels, resorts, and residences worldwide, while featuring a seamless, integrated experience for making and managing reservations, preparing rate quotes, submitting commission claims, and more.

The platform also allows for personalised confirmations, room rate details, and included guest amenities, based on agency affiliation.

Preferred Hotels & Resorts’ new Travel Advisor Portal will streamline travel advisors’ workflow, making it easier for the latter to do business with the hotel company

Another benefit to agents is the ability to track performance metrics through the My Insights section, which offers detailed statistics on active and past reservations, unique hotels booked, total revenue, and total room nights booked.

The tool also features a comprehensive knowledge base for advisors to learn more about Preferred Hotels & Resorts’ global collection of luxury properties, as well as the benefits of client enrolment and the I Prefer Hotel Rewards loyalty programme. There are helpful links, FAQs, and other related information, including details behind the philanthropic and sustainability initiatives of Preferred Travel Group.

Additionally, Preferred Platinum agents will benefit from a dedicated search page that lists Preferred Platinum hotels and amenities, as well as automatic inclusion of the Preferred Platinum rates when sourcing hotels – further streamlining the booking process for top-tier clients. A new feature, exclusively available to Preferred Platinum travel advisors, is Small Social Group Requests, that is managed through the Preferred Hotels & Resorts’ VIP Desk. This programme allows for immediate confirmation of availability and rates for bookings of up to 15 rooms with no meeting space required at selected participating properties.

Cheryl Williams, chief revenue officer for Preferred Travel Group, said: “We are proud to present this exciting new tool, which underscores our commitment to supporting the travel advisor community and enhancing their ability to provide the most unique and unforgettable travel experiences to their clients.

“We believe this innovative platform will streamline their workflow, making it easier to do business with us by simplifying the process of optimising all that Preferred Hotels & Resorts has to offer – and ultimately drive greater success for their businesses.”

AHICE births new tech summit and design symposium for hotel industry

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AHICE

The Asian Hotel Industry Conference & Exhibition (AHICE) has launched two new events – InnTech Hotel Technology Summit and South East Asia Design Inn Symposium – alongside AHICE South East Asia next month.

To be held later this month at the Pan Pacific Singapore, these events will give delegates the opportunity to delve deeper into hotel technology and hotel design.

AHICE will be held in Singapore from February 24 to 26 this year

InnTech Hotel Technology Summit on February 26 is a three-hour event with panel discussions, keynotes, Q&As, and masterclasses focused on topics such as AI, procurement software, in-room entertainment, door locking tech, PMS and RMS systems, digital marketing, robots, and more.

South East Asia Design Inn Symposium, also debuting on February 26, follows the success of hotel architecture and interior design conference, Design Inn Symposium Australasia-Pacific, and will examine the critical components of hospitality design and explore exciting new properties to open in the region. Delegates can expect to hear from leading architects, designers, hotel operators and owners.

Tony Marshall, vice president and managing director, Asia Pacific, for hospitality software company Agilysys, a principal partner of AHICE South East Asia, said: “AHICE South East Asia continues to bring together hospitality leaders from across the region to exchange insights, explore new opportunities, and discuss the future of the industry.”

“With a strong line-up of speakers and networking opportunities, this year’s event sets the stage for invaluable conversations on hotel investment and operations, offering key takeaways for businesses looking to stay ahead in this fast-paced industry.

AHICE South East Asia will be held from February 24 to 26.

IHG Hotels & Resorts enters Thailand’s Hat Yai

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IHG Hotels & Resorts will add a Hat Yai property to its Thailand portfolio in 2027. The 160-key Holiday Inn Express Hat Yai will be the hotel firm’s first property in the southern Thai city as well as the city’s first internationally branded hotel.

A 25-minute drive from the Hat Yai International Airport and a 10-minute drive from the city centre, Holiday Inn Express Hat Yai will have facilities including a 24/7 Express Café & Bar, fitness centre, and meeting facilities.

IHG Hotels & Resorts will manage a new hotel in Thailand’s Hat Yat for real estate developer Park Avenue Property Company

Vivek Bhalla, managing director, South East Asia & Korea, IHG Hotels & Resorts, said: “Together with our new partner Park Avenue Property Company, we will be introducing the world’s largest hotel brand to Hat Yai, expanding IHG’s presence to eleven destinations across the Kingdom.

“Famous the world over, our mainstream brands continue to be the first choice for guests and owners everywhere. In Thailand, more than half of IHG’s existing estate and close to half of our pipeline is made up of Holiday Inn Hotels & Resorts and Holiday Inn Express hotels. Expanding our brand presence into a new destination underlines the enduring appeal of our brands as well as IHG’s strong enterprise including our award-winning IHG One Rewards loyalty programme.”

Prawit Phongprapat, managing director, Park Avenue Property Company, said: “Holiday Inn Express Hat Yai is our first venture into the hotel segment, and we are excited to work with the IHG team and confident that together we will create a market-leading midscale hotel that will be enjoyed by business and leisure travellers.

“The Holiday Inn Express brand has a good track record in Thailand and is popular with travellers seeking a comfortable base where they can rest, relax and recharge. Hat Yai is a major hub for Southern Thailand and a lively vibrant city known for its fusion of cultures, bustling markets and cuisine.”