Singapore does not lack global brands – think Singapore Airlines, Changi International, Banyan Tree Hotels & Resorts, Como Hotels and, in other industries, Osim (massage chairs), Razer (gaming), Charles & Keith (shoes) and Tiger (beer and balm) – but it has yet to produce a global travel agency brand.
This talking point arose when I chatted with sources about Scott Dunn’s acquisition of Country Holidays, a Singapore brand that began 24 years ago and has made a name for itself as a bespoke outbound travel agency. Including offices in Hong Kong, Beijing, Shanghai and Dubai, it claims a turnover of S$35 million (US$27 million).
The agency will be rebranded Scott Dunn Singapore and founder Theng Hwee will be Scott Dunn’s new CEO, Asia, reporting to group CEO Simon Russell. London-based Scott Dunn has been pursuing a global expansion since being acquired by Inflexion Private Equity in 2014. In 2016, Scott Dunn bought San Diego-based Aardvark Safaris to make inroads into the North American market, and tried to tap the Asian market by opening a Singapore office that year. Country Holidays accelerates this goal.
The remarks: ‘There goes another local brand.’ The questions: ‘Why does a local brand need foreign expertise to thrive internationally?’, ‘Why not the other way round – established local brands buying a foreign entity to grow internationally?’, ‘Why can’t we be an Abercrombie & Kent or even better?’, ‘Why can’t we be another success story like G Adventures from Canada?’
I asked Theng Hwee himself about it. He said he sensed those sentiments. He admitted that when Raffles Hotel Singapore was sold, he too ‘felt it’. He sold because he needed the financial muscle to go to the next level, pointing out that a move from a SME to an organisation with 300-400 staff on his own would take a while and would be a learning curve. Scott Dunn parachutes that with its advanced technology to tailor products quickly, marketing proficiency, customer service training, aside from boosting staff morale to be part of an international brand, he said.
I thought about A&K, founded by Geoffrey Kent and his parents in 1962 – 56 long years to reach 52 full-time offices worldwide staffed by more than 2,500 people. It’s perfectly alright if Theng Hwee does not want that kind of journey; but it does not mean Singapore companies can’t do it. Then again, if time is all it takes, why are, say, Chan Brothers Singapore, more than 50 years in business, and Dynasty Travel, 40 years in business this year, still largely a Singapore brand?
To me, one reason could be that Singapore travel agencies don’t take branding seriously, don’t see that a name is an asset and has enormous equity. Theng Hwee told me he didn’t know how he came up with the name Country Holidays, when his agency is anything but about country holidays. Another reason could be the comfortable, ‘safety net mentality’ of Singaporeans in general. If I compare young Singapore men and women – even today – to their global counterparts, I’d say few are willing to get up and go into the world. Just like the agencies.
But the fact that those questions are being asked by the local industry players I talked to is a pretty good sign. It reflects an awakening. Hopefully that flame will burn and we’ll see global local brands 10, 20 years down the road.

























Air New Zealand takes off to Taipei
Air New Zealand will start five-times weekly flights between Auckland and Taipei from November 1, 2018, with NZ77 departing Auckland at 10.35 and arriving in Taipei at 16.50. NZ78 will depart Taipei at 18.30 and arrive in Auckland at 10.20 the following day. With a flight time of just over 11 hours, the non-stop service will be operated by Boeing 787-9 Dreamliner aircraft.
AirAsia links up Hua Hin and Kuala Lumpur
AirAsia will soon begin four-times weekly flights from Kuala Lumpur to the Thai coastal town of Hua Hin from May 18, 2018, marking the Malaysia-based LCC’s seventh destination in Thailand. AK830 will depart Kuala Lumpur every Monday, Wednesday, Friday and Sunday at 10.00, arriving in Hua Hin at 11.00. The return leg, AK831, will depart Hua Hin at 11.30 to land in Kuala Lumpur at 14.35.
Cathay Pacific to launch seasonal service to Cape Town
Cathay Pacific will launch a seasonal non-stop service to Cape Town later this year, its second destination in South Africa after Johannesburg. The thrice-weekly service, operating from November 13, 2018 to February 18, 2019, will be operated by Airbus A350-900 aircraft. The outbound flight, CX795, will depart Hong Kong at 23.45 every Tuesday, Thursday and Sunday and arrive in Cape Town at 08.05 the following morning. On the return, CX794 will take off from Cape Town at 11.05 every Monday, Wednesday and Friday, landing in Hong Kong at 06.55 one day later.
Cebu Pacific Air starts Melbourne-Manila flights in August
Cebu Pacific Air will begin flying out of Melbourne to Manila from August 14, 2018, operating the non-stop service thrice weekly on a 436-seat Airbus A300-330 aircraft. From Manila, 5J049 will take off at 06.05 before arriving in Melbourne at 15.50, while the return 5J050 will depart Melbourne at 17.05 to land in Manila at 23.15.
Nanchang, Pekanbaru added to Scoot’s network
Scoot will begin thrice-weekly flights from Singapore to Nanchang, the capital of Jiangxi Province in south-eastern China, on July 2, 2018. Meanwhile, Scoot will also be taking over sister airline SilkAir’s services to Pekanbaru in Indonesia in 2Q2018. Both services will be operated by A320 aircraft.