TTG Asia
Asia/Singapore Monday, 29th December 2025
Page 1464

HNA to drop Carlson Rezidor name

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Aligning brand portfolio to leading Radisson brand

China’s HNA Tourism Group is renaming Carlson Rezidor Hotel Group as Radisson Hotel Group effective March 5. This follows several new leadership appointments and restructuring it has made since completing the purchase of Carlson Hotels in late 2016, and the change in its legal name from Carlson Hotels Inc to Radisson Hospitality Inc last November.

The company alluded to the name change during its 2018 Investors Day in Frankfurt on January 17, saying it aims “to align its global brand portfolio around its leading brand, Radisson, to drive the expansion plans, and marketing, commercial and operational initiatives”.

Aligning brand portfolio to leading Radisson brand

The plan was built on 25 business initiatives focused on portfolio management; brand & product; marketing, sales & revenue management; organisation, talent & reputation; best systems; cost advantage and scale, according to the Investor Day outline.

As part of the new global brand architecture launch, it will reposition 30-35 of its hotels with a total capex of 140 million euros (US$172 million) to 150 million euros. The company will also invest 75-80 million euros in fixtures, furniture and equipment and key money in new hotels,

The business development strategy will focus on net opening of 13,000 new rooms. As part of a renewed asset-right growth strategy, the group will also focus on entering new lease agreements in mature markets.

A Radisson Hotel Group launch presentation is slated at the International Hotel Investment Conference in Berlin this March. It will be followed by an ITB launch night on March 7 at the Radisson Blu Hotel Berlin, where the invitation is for partners and media to witness “something BIG – “a memorable celebration of a new era of the Carlson Rezidor Hotel Group”.

Indonesia wants more airline seats badly

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In addition to cash incentives announced last year, the Indonesian government is extending sales and marketing support to airlines to bring seat capacity up to a level that can handle its targeted 17 million international arrivals for the year.

To meet the desired capacity, the destination needs to add 1.1 million seats (over the year) to its existing four million. Speaking to airlines at a roadshow in Jakarta, Arief Yahya, Indonesia minister of tourism, said he was hoping for 600,000 seats to be added to Bali, 350 to Jakarta and the rest to other international gateways in Indonesia.

Lion Air is one airline that will be helping to increase Indonesia’s seat capacity by launching new routes

Arief said: “The government is providing incentives to the airlines in the forms of marketing communications, sales missions and travel marts and fairs.”

In response to the call, Angkasa Pura II airport authority said it was ready to add 790,000 seats, by increasing slot availability, seat capacity and service quality, such as through optimising digital services in various airports.

Meanwhile, Edward Sirait, president director of Lion Air Group, said the airline was in the process of finalising six new flights from China to Indonesia, including to Lombok and Batam. The airline is also planning to fly to South Korea from Bali and Jakarta.

He said: “Flights between Bali to Busan and Seoul Incheon will start in June, while the existing charter services between Batam and Busan, as well as Batam and Incheon, will soon become regular services.”

Similarly, Garuda Indonesia is adding services to China and Australia. The airline on January 30 launched twice-weekly Denpasar-Xi’an and thrice-weekly Denpasar-Zhengzhou flights, operated with Airbus 330-300.

Beginning May 4, Garuda will up frequency on its Jakarta-Perth route from four to five times a week, according to its president and CEO Pajala Mansury.

Philippine outbound travel growth stretches consumer fair beyond seams

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PTAA estimates sales from the fair were up 30 per cent

The Philippine Travel Agencies Association (PTAA) has a happy problem: an oversubscription of its Travel and Tour Expo (TTE), which this year saw the largest number of organisations in attendance over its 25- year history.

The three-day fair, which took place last week, saw 400 organisations in attendance, a 21 per cent increase from last year. In the 2011-2017, the number of exhibitors grew 30 per cent.

PTAA estimates sales from the fair were up 30 per cent

Marlene Dado Jante, PTAA president and TTE organising committee chair, told TTG Asia that the over 16,000m2 SMX Convention Center Manila had become small for the growing number of local and foreign exhibitors and travellers lured by heavily discounted airfares, hotels, tours, and new destinations.

The organisers are looking into ways to circumvent this, such as by holding TTE in two different locations and making the annual event twice a year.

“In November last year, when we held our exhibitors briefing, we had at least 60 companies and organisations waitlisted. It was a significant number that we had to address because we want the TTE to host as many industry players as we can,” Jante said.

There is also a surge in the number of participating countries this year, including, amazingly, first-timer Kingdom of Lesotho.

Simultaneous with TTE was the third edition of the International Travel Trade Expo (iTTE), the B2B component which allows PTAA members to have pre-appointed meetings with international tourism companies and NTOs.

Malaysia trade upbeat about Iranian New Year demand

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Destinations like the state of Penang are beginning to tap opportunities in the Vietnam outbound market

Malaysian inbound agents are observing strong forward bookings from Iran for the Iranian new year known as Nowruz, which runs from March 20 to April 2.

Muhammad Anns, executive of Palmbeach Holidays, said: “We expect to see at least a 10 per cent increase this year compared with last year, when we received between 6,000 and 7,000 guests for this period. The most popular tour is our seven-night itinerary combining Kuala Lumpur, Penang and Langkawi.”

Penang is one of the more popular stops for Iranian visitors; its capital, George Town is pictured

He added that Tourism Malaysia participates annually at the Tehran International Tourism Exhibition (TITEX), which has helped create awareness of Malaysia. Also favourable for Malaysia is visa-on-arrival for Iranian tourists, unlike to some of the destination’s neighbours such as Singapore.

George Wong, director, business development at Berjaya Langkawi Resort, also expects to see more guests this year compared with 2017, when the Nowruz season clashed with the biennial Langkawi International Maritime and Aerospace Exhibition, which resulted in a shortage of rooms and rack rates.

The destination registered almost 50,000 arrivals from Iran in the first 10 months of 2017, showing a 27.1 per cent growth compared to the same period in 2016. Iranians spend an average of 8.5 nights in Malaysia and the average per day expenditure is RM788 (US$199.15).

For the coming Nowruz period alone, the NTO aims to welcome 12,000 Iranian tourists.

Ex-Kuoni Moeschler out to transform Miki travel

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Miki Travel, a DMC majority owned by Japan’s H.I.S. Group, is undergoing transformation with three strategic pillars – technology, expansion and management – since former Kuoni stalwart Olivier Moeschler joined as CEO of its Asia division last year.

The three-pronged transformation has helped Miki Travel expand its business in Asia by 160 per cent last year, according to Moeschler, better known in the industry as Omo. He served Kuoni for 25 years, most recently as its senior vice president global sales and marketing.

There are plans afoot to further advance Miki Travel’s destination footprint; their booth at ITB Asia pictured. Photo credit: ITB Asia

On the technological front, Miki Travel last August became the first major B2B operator to adopt a hotel booking engine for groups to Europe, receiving good response from hotels, even the smaller ones that are not accustomed to dealing directly with Asia, he said.

There are 10,000 European hotels in its database and so far, five travel agencies each in China, Taiwan, Hong Kong, Thailand and Indonesia are benefiting from the booking engine, Moeschler claimed during Miki Travel’s appreciation party for Philippine travel agencies last week.

He is also planning a similar booking engine for restaurants and other food-related establishments over the next 18 months.

“I want to eliminate the middleman. I want to deal more directly with clients. We need to have faster response time to customers and remove the duplication (of transactions),” he explained.

On the company’s expansion strategy, Moeschler said there are plans to grow Miki Travel’s destination footprint, currently 90 per cent to Europe and 10 per cent to Japan, and include the Middle East, the US and Australia over the next three years.

Moeschler further shared that Miki Travel wants to give opportunities to local talents to rise up the corporate ladder since “there are many talents in Asia”.

Moeschler said his former company Kuoni was more of an “old-style player”, while Miki Travel is more open to such transformation.

Kuoni officers who also moved to Miki Travel’s Asia division in Hong Kong include James Timms, regional manager Thailand, Philippines and MICE – the latter a new product of the DMC – and Davidson Wong, country manager Philippines.

Expedia adds event tickets

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Expedia has added Event Tickets to its activities and attractions offering, a new service that brings tickets for more than 95,000 concerts and theatre and sporting events to ensure travellers book their next trip all in one place.

The service appears open to US travellers at the moment, with Expedia citing research from Phocuswright that one in five US travellers purchase tickets to a concert, sporting event or theatre performance while on vacation.

The new service makes it easier for travelers to find everything they need to plan and book their next trip all in one place

“We know travellers are looking for unique and authentic experiences while in-destination,” said Expedia local expert vice president, Jen O’Twomney.

“They want to catch a baseball game at a stadium they’ve never been to, or see a show that isn’t playing in their hometown. There’s also a growing trend to build entire trips around events, to attend a music festival, follow a specific artiste on tour, or root for your team at an away game. Adding event tickets to our product offering makes all the sense in the world and gives us another way to help travellers get the most out of their vacation.”

Travellers can now find tickets to events including concerts, festivals, major and minor league sports, tournaments, theatre & shows and comedies.

They can search by event type, destination, venue, team or specific performer, or just browse events nearby and popular events nationwide.

A paws-perous new year wish for all our Chinese readers

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Headquartered in Singapore, where majority of the population are Chinese, Lunar New Year is a HUGE event in the Lion City. Our office is closed after 12.30 tomorrow and reopens on Tuesday February 20.

Therefore, there will be no daily news (eating pineapple tarts, oranges and other auspicious foods are far more pleasurable anyway). News will resume Monday, February 19 (yes, even though the office reopens only on Tuesday – we’re mad about news, that’s why).

Seriously, have a paws-perous Lunar Year of the Dog, will you?

From all of us at TTG Asia, here’s wishing you a peaceful, prosperous and happy lunar new year.

Woof woof.

Focus on youths, families as Singapore breaks tourism records

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Families and young professionals on the tourism radar

As the country attains record highs in visitor arrivals and tourism receipts for the second consecutive year in 2017, the Singapore Tourism Board (STB) is training its sights on families and youths from emerging and longhaul markets to sustain the growth in inbound traffic.

Tourism receipts rose by 3.9 per cent to S$26.8 billion (US$20.2 billion), largely driven by growth in visitor arrivals across all top 10 markets and higher visitor arrivals from high-spending markets such as China, South Korea, the US and the UK, according to STB.

Visitor arrivals climbed 6.2 per cent to 17.4 million, with Vietnam, China, India and longhaul markets showing considerable growth last year.

Families and young professionals on the tourism radar

Visitor arrivals from Vietnam – of which some 50 per cent were from Ho Chi Minh and 20 per cent from Hanoi – entered Singapore’s top 10 arrival markets for the first time with a 13 per cent increase from 2016 to 2017.

This market, which numbers 531,000, largely comprised leisure group travellers, shared Chee Pey Chang, assistant chief executive, STB.

“The Vietnam economy is fast expanding. There is a growing middle class and people are starting to embrace travel as a must-do lifestyle choice,” noted Chang.

STB will look to “deepen (its) penetration of the Vietnam market”, which favours Singapore for weekend getaways and its event draws, he continued.

Meanwhile, China overtook Indonesia to become Singapore’s top source market for visitor arrivals, and India posted the highest growth rate at a 16 per cent over 2016.

Outside of Asia, longhaul markets such as the US, UK and Australia registered record highs. The US jumped by nine per cent and two positions to reach the ninth source market, and the UK and Australia rose by six and five per cent respectively.

These trends were bolstered by increased flight connectivity with Singapore, especially encouraged by competitive fares via LCCs such as Norwegian, Scoot and Vietjet, said Chang.

He shared that to further cultivate these source markets, STB is looking to target families as well as two younger traveller segments – in the “established careers” and “young careers” stages – with its digital and marketing campaigns.

These include collaborations with private companies such as Lyft and Pandora in the US.

It also plans to intensify multimedia engagements, such as through Eric Khoo’s film Ramen Teh and the upcoming Crazy Rich Asians movie produced locally.

Mammoth hotel project sparks fears of further strain to Boracay

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Overcrowded beaches already a concern in Boracay

A 1,001-key hotel being built in Boracay – set to become the country’s biggest – is creating some unease within the trade about potential damage to the island, which is already reeling from flooding, water contamination, mass tourism among other concerns.

Double Dragon Properties announced the construction of its “eco-friendly greenenergized” Hotel 101 Resort-Boracay, part of the 150ha Boracay Newcoast estate that will also include other hotels, residential condominiums and villages, a golf course and commercial facilities.

Crowded beaches already a concern in Boracay

Jojo Clemente, president, Tourism Congress of the Philippines, expressed concerns over the impacts this large-scale hotel will have on Boracay’s carrying capacity.

“Personally, I think Boracay should be given time to ‘heal’ itself as we have already seen problems that have arisen especially during peak periods. To build a mega infrastructure like Hotel 101 may strain the island more,” said Clemente.

“It’s an investment first and foremost, and we cannot fault Double Dragon for that. It will create jobs, revenues and more capacity. Moreover, if they plan to develop it in an environmentally-friendly way, that is very welcome. Hopefully, they can implement that to relieve the sustainability issue that would inevitably arise,” he added.

Simon Ang, managing director Let’s Celebrate Life Travel & Leisure, is appalled that the hotel project “will seal the coffin” for Boracay.

Artist impression of the Double Dragon development (photo credit: Double Dragon)

“Hotel 101 should have had more conscience,” Ang remarked, as he questioned “the kind of people that they pull in and how these people treat the environment”.

“Boracay is not alone in the conundrum of urban resort tourism,” said Bill Barnett, managing director of consultancy C9 Hotelworks. “The Philippines is simply tracking a trend of Chinacation in all of Asia’s resort markets.

“What is more worrying aside from the sheer size of Hotel 101 is that the average length of stay for Chinese is short, say 2.2 to 2.3 days, so the stress on airports, ground handling and more important tourism attractions is enormous,” said Barnett.

He further pointed out that Chinese travellers do not want to spend their holidays in hotels, and demand days packed with activities, which “likely means Boracay needs more demand generators versus just its famed beaches”.

At press time, Double Dragon did not respond to TTG Asia‘s queries about its mega Boracay project.

India is awesome!

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Brought to you by India Tourism Singapore.

There is a ring in the name of India. The sounds of bells, conch shells, religious chanting, put you on a transcendental high. The roar of the tiger, song of the nightingale and dance of the peacock are part of a truly mesmerizing ambience. The humming of industrial activity and futuristic development reveal a buoyant economy. Add to this the call of vibrant and colorful costumes, decorations, festivities, lilting music, folklore renditions, handcrafted artefacts, puppetry, and you have an incredible wonderland that is India.

India covers an area of 32,87,263 sq. km, extending from the snow-covered Himalayan heights to the tropical rain forests of the south. Bounded by the Great Himalayas in the north, it stretches southwards and at the Tropic of Cancer, tapers off into the Indian Ocean between the Bay of Bengal on the east and the Arabian Sea on the west. The total length of coastline of the mainland, Lakshadweep Islands, and the Andaman and Nicobar Islands is 7,516.6 kms.

Its geographical features give it a seasonal quality quite different from what one may have witnessed any where else. In fact the monsoons, or the rainy seasons, summer and winter are on of a kind.

Visit India and feel its symphony in diversity; strike the right cords for a perfect sojourn.

Learn more at incredibleindia.org or email contactus@incredibleindia.org today!