TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 1349

World Rewards Solutions gets in tripartite pact to woo premium travellers

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Middle three, from left: World Rewards Solutions' Jakkapan Rattanapet, Airport Made Easy's David Dennis and Datatrade Group, Hong Kong's Monica Chan

A tripartite agreement to expand reach into Asia’s upscale lifestyle segment has been inked between World Rewards Solutions, Airport Made Easy and Datatrade Group, Hong Kong.

The recent MoU creates two new strategic global partnerships for World Rewards Solution as it aims to expand in Asia, with Hong Kong-based Datatrade serving as the exclusive reseller of loyalty programme solutions while Airport Made Easy will contribute to expanding the customer base in Asia and drive business growth as an exclusive partner.

Middle three, from left: World Rewards Solutions’ Jakkapan Rattanapet, Airport Made Easy’s David Dennis and Datatrade Group, Hong Kong’s Monica Chan

Jakkapan Rattanapet, founder and managing director of World Reward Solutions, revealed that his lifestyle service company, a provider of a complete-cycle rewards programme, was launched to seize the promise of an industry currently valued at US$4 billion globally with an average annual industry growth rate of four per cent.

World Reward Solutions’ service hence has a focus on customer relations management, which entails building a strong relationship with organisations and premium clients, often including foreign business travellers coming to Thailand from China and other countries around Asia.

Today, organisational sales make up about 80 per cent with a strong increase in the segment of foreign business travellers coming to Thailand from countries including China and South Korea in the region, the statement from World Reward Solutions read.

The first year of business will be dedicated to growing the company’s customer base in the country. Following this, the plan is to tap into the markets of neighbouring countries with new branches in Singapore, the Philippines and Indonesia to achieve the goal of a 500 million baht (US$15.1 million) turnover by 2020.

World Reward Solutions uses a digital solution to look after customers with a specially created platform which can analyse client demands to custom-design a set of services. This includes creating reward and loyalty programme solutions which match the purpose of the organisation.

A key part of the strategy is in collaborations aimed at tailoring service offerings to customers. This includes the personal assistant service and car and driver rental service at airports around the world.

“We may not have branches around the world, but our team’s experience, as well as our global partnerships, provide us with a network which permits us to perfectly look after our customers both inside and outside of the country,” Jakkapan said.

Alipay rolls out paperless tax refunds in South Korea

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Incheon International Airport

South Korea will have its first paperless mobile tax refund solution with a partnership between Alipay and Global Tax Free (GTF), a tax refund agency.

Paperless tax refund has been making headway in destinations around the world in recent years. Shortly after Tourego launched its paperless tax refund platform in late 2017, Alipay and GTF rolled out a similar service for Chinese tourists in Singapore early this year. Alipay also initiated a real-time tax refund service in Europe in early 2017.

Incheon International Airport

The new service in South Korea simplifies the process by enabling Chinese tourists to skip in-city and airport tax refund counters.

To process tax rebates and receive RMB refunds, Chinese tourists need only to scan their passports at self-service kiosks prior to leaving South Korea and scan tax refund receipts on the Alipay mobile app within 90 days of purchasing.

“Since 2013, Alipay has continuously explored ways to expedite tax refunds for Chinese tourists to enhance the outbound travel experience. Alipay users can already receive tax refunds at more than 80 airports and a growing number of in-city shops globally after processing at a tax counter,” said Danny Chung, general manager of Alipay Korea.

“With this unique new function, Alipay users can skip the queue and process tax refunds on their mobiles, without filling out and submitting any paper work. This will both save time and make it easier to claim refunds,” added Chung.

According to a statement from Alipay and GTF, South Korea is now the world’s most convenient destination for tourists to claim tax refunds. Approximately 10,000 merchants in South Korea support the GTF tax refund service.

Selamat Hari Raya Haji!

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TTG Asia will take a break on August 22, Wednesday, for the Hari Raya Haji holiday. News resumes on August 23, Thursday.

From all of us at TTG Asia Media, Selamat Hari Raya Haji to our Muslim friends!

Singaporeans look farther afield for holidays and spending

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Shah-I-Zinda memorial complex, a UNESCO World Heritage Site in Samarkand, Uzbekistan

Outbound travellers from Singapore are coming to tour planners with higher budgets and interest in farther-flung destinations, revealed travel agencies at the National Association of Travel Agents Singapore (NATAS) Holidays 2018 fair last weekend.

Such travellers, which can range from young families to older couples, are more willing to spend more time and money on “in-depth” experiences in less-explored destinations, shared Wong Yew Hoong, director of EU Holidays.

Shah-I-Zinda memorial complex, a UNESCO World Heritage Site in Samarkand, Uzbekistan

“The average spending power of the customer has increased a lot compared to 10 years ago. Our premium packages are selling much better than our cost-saver packages,” he observed.

An emerging trend is chartered flights, which EU Holidays has rolled out to destinations like Bhutan and Uzbekistan. Hokkaido is another popular choice for year-end winter travel.

Repeat visitors, in particular, are scheduling more vacation time to enjoy mono-destination travel, said Wong. For instance, the agency has rolled out a 10-day train travel package through Switzerland.

Japan National Tourism Organization’s executive director, Singapore, Katsufumi Sato, noted that Singaporeans are becoming increasingly adventurous with their travels in Japan, choosing to explore regions outside of Tokyo and Osaka, such as Mie and Nagoya, due to increased accessibility through direct trains and flights.

Dynasty Travel has also rolled out new add-on tour packages to complement its popular 15-day charter cruises to Antarctica, allowing travellers to visit nearby destinations such as Brazil, Chile and Argentina. Such packages can run up to 29 days.

As a result, this trend is paralleled by a demand for higher-quality local experiences, noted Alicia Seah, Dynasty’s director of public relations & communications. For example, its latest tour to Australia’s Red Centre includes a sunset viewing and barbecue dinner at Uluru Rock, and a trip to Israel includes a Shabbat dinner with a Jewish family in their home.

Another strong quake jolts Lombok

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Earthquakes have caused widespread damage to homes

Lombok was yesterday rocked by a series of earthquakes, the fourth major one in three weeks.

The first measured 6.3 on the Richter scale shortly before midday, followed nearly 12 hours later by one measuring 6.9 and several more aftershocks, according to the US Geological Survey.

Earthquakes have caused widespread damage to homes

Five people were killed by the quake late Sunday evening and scores injured.

Lombok has already seen two devastating quakes on July 29 and August 5, leaving over 500 dead and hundreds of thousands homeless.

The most recent earthquake also triggered landslides at Mount Rinjani, which has been closed since the July 29 earthquake.

Diethelm nabs trade veteran as UK sales rep

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Diethelm Travel Group has appointed industry expert David Carlaw as its UK sales representative.

The trade veteran has been in the travel industry for more than 30 years, and was most recently head of faraway product for Premier Holidays.

Carlaw’s product management and direct contracting experience in Asia-Pacific, in particular in Thailand, Malaysia, Singapore, Sri Lanka, the Maldives, Hong Kong and China, is expected to provide hands-on support to Diethelm Travel Group in key markets, the DMC said in a statement.

“Between David’s extensive career, commercial knowledge and refined understanding of operational elements – not to mention his familiarity with Asia – I’m confident he’ll provide our clients with service and solutions that not only meet but exceed expectations,” said Victor Mogilev, Diethelm Travel’s group director of sales.

Trump’s trade war with China hits US tourism

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Chinese tourist taking a photo of the statue of Liberty in New York City

US president Donald Trump’s tit-for-tat trade war with China appears to have caused a significant slump in Chinese visitors to the US that could cost the American tourism sector dearly this year, according to ForwardKeys.

Weekly bookings from China to the US were up 2% from the last week of February (after the Chinese New Year holiday) to March 23 when the first tariffs took effect.

Chinese tourist taking a photo of the Statue of Liberty in New York City

Since then, ForwardKeys data shows the year-on-year figure to August is down by 8.4%, falling further as new rounds of tariffs have been announced.

ForwardKeys said the negative impact on the Chinese currency, which has fallen 7.5% against the US dollar since tariffs were introduced – meaning tourists’ money buys less – and warnings from Beijing about US travel security risks, have likely further influenced the trend.

ForwardKeys’ data reveals that for the rest of the year, Chinese outbound bookings to the US are 9.6% behind where they were at the same time last year, whereas Chinese outbound bookings worldwide are ahead by 5.5%.

This pattern of growth worldwide but slowdown to the US is consistent in every month except October. A general setback in October is due to this year’s Mid-Autumn festival falling at the end of September, which draws departures at the start of the busy National Day Golden Week holiday into September from October.

The biggest impact has been on bookings for group travel (six or more passengers) from China to the US, currently behind for the rest of 2018 by 34.4% compared to last year.

FIT bookings are behind 3.9%, with leisure travel being worse affected than travel for business or travel to visit friends and relatives, ForwardKeys pointed out.

By way of a benchmark, Chinese bookings for travel to Canada were up 4.8% to the end of July and are currently ahead 8.0% for August to December.

ForwardKeys CEO and co-founder, Olivier Jager, said: “Our findings strongly suggest that president Trump’s trade war has had a significant impact on Chinese tourism to the US. Looking at the year to date, we see a setback in Chinese tourism arrivals of just under 5%. If that continues to the end of the year, we estimate that the cost to the US economy will be north of half a billion US dollars in 2018.

“Chinese spending in this sector is significant – it amounts to the largest category of US services exports to China. It is unquestionable that the Chinese appetite for visiting the US is diminishing, and that is bound to worry the US travel industry.”

TAT ramps up campaign against waste with tourism players

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TAT's Yuthasak Supasorn at the launch of the reduction of plastic initiative

Tourism Authority of Thailand (TAT) has launched an initiative with stakeholders to cut down tourism-related waste by “up to 50 per cent” by 2020.

It will roll out publicity campaigns for responsible tourism along with public and private sector partners including the Expedia Group, Tourism Council of Thailand, Thai Hotels Association, the Chao Phraya River tourism-related businesses including ICONSIAM, Nonthaburi Municipality, Siam Piwat Retail and Development Company, and local communities in Bangkok.

TAT’s Yuthasak Supasorn at the launch of the reduction of plastic initiative

The collaboration and follow-up initiatives will encourage both tourists and businesses to address waste problems arising out of tourism in key travel destinations.

Yuthasak Supasorn, TAT governor, said: “This collaboration is set to serve as a catalyst within Thailand’s travel and tourism sectors. These activities will instil a sense of environmental consciousness as well as encourage tourists to travel responsibly.

“TAT will take a lead role in providing support and recommendations on how to reduce waste and single-use plastics. We will encourage consumption of reusable or sustainable items; such as, plant-based drinking straws instead of plastic straws. Cotton bags instead of plastic bags, water tumblers instead of plastic bottles, reusable food utensils instead of single-use plastic or foam items.”

The initiative will kick off in Bangkok before expanding into secondary tourist destinations around the country.

TAT will also continue to highlight its commitment to Thailand’s marine environment and ocean conservation, as well as the rescue of imperilled marine animals that are most at risk from plastic.

Taiwanese hotel drops Marriott over China naming row

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Marriott International, which previously suffered backlash in China for listing Chinese territories as countries, is now finding itself on the wrong side of a Taiwanese hotel owner for listing Taiwan as part of China.

In January, the Chinese government shut down Marriott’s local website for a week in reaction to the group listing Taiwan, along with Tibet, Macau and Hong Kong, as separate countries on its websites.

Taiwan hotel axes Marriott contract over China naming row; Taipei Marriott Hotel pictured

Marriott International may have thought it was taking the safe path by going on to list the hotel as ‘Taiwan, China’ on the simplified Chinese version of the booking site for members (typically used by mainland Chinese), and “Taiwan” on the traditional Chinese version (typically for Taiwanese).

But instead of keeping both sides happy, it has now incurred the wrath of RSL Corp, the owner of the Four Points by Sheraton Taipei, Zhonghe.

RSL Corp blasted its intentions to terminate its franchise agreement with the parent group in an advertisement on the front page of the local paper, Liberty Times.

Lily Cheng, a spokeswoman for the Zhonghe hotel, told Agence France Presse (AFP) that the hotel’s name would be changed and it would no longer take reservations from Marriott’s booking system.

Speaking to AFP, Cheng admitted this will have some impact on business, but maintained the the hotel’s main customers are corporates, and Taiwanese, and other booking websites.

RSL Corp’s move came just a week after Taiwanese netizens threatened to boycott another Marriott hotel – the Four Points by Sheraton Linkou in New Taipei City – for listing Taiwan as “Taiwan, China” next to the Chinese flag on its Wi-Fi login page.

Waterfront ambitions on the rise

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The Hong Kong government’s initiatives to develop the harbourfront have begun to bear fruit as new visitor attractions spring up  in the area, promising to breathe new life into the the city’s tourism scene.

Against the backdrop of change, there has also been a growing focus on the protection and enhancement of both sides of Victoria Harbour – including Central, Tsim Sha Tsui, West Kowloon, Kwun Tong and Kai Tak – to make the waterfront area more vibrant and accessible for public enjoyment.

Victoria Dockside is a new waterfront landmark in Tsim Sha Tsui

Dotted along the Central waterfront are tourist attractions including Tamar Park, Star Ferry, Hong Kong Maritime Museum, Hong Kong Observation Wheel and Central Harbourfront Event Space.

Tiffany Yiu, general manager of Central Venue Management (CVM), which runs the Central Harbourfront Event Space, said events have made the Central
waterfront more vibrant, giving locals and tourists more reasons to visit the harbourfront.

“Our vision has always been to provide a diverse range of events to suit the different interests and preferences of the local population and visitors to Hong Kong,” Yiu said.

Since the outdoor venue was officially launched in May 2014, it has seen an average of 30 outdoor events annually. Events which had taken place in this space include cultural festivals, sports events, classical and popular music concerts, exhibitions, carnivals, fairs, markets as well as art and food events.

Apart from attracting visitors, events  have also “significantly enhanced Hong Kong’s reputation internationally”, Yiu added, citing the examples of Art Central, Clockenflap and Formula E.

Over in Tsim Sha Tsui, former New World Hotel was recently redeveloped into a new landmark called Victoria Dockside. The same developer is also responsible for the revamp of adjacent tourist spots – Salisbury Garden and Avenue of Stars.

Last December, Salisbury Garden was reopened to feature an elliptical lawn that serves as a venue for visitors to relax or for celebrations and performances.

Meanwhile, the Avenue of Stars is scheduled to reopen by February 2019. New features include digital screens that show photos and related artist information, plus mobile carts and kiosks offering merchandise that promote local culture and creativity.

Said Shaun Campbell, Langham, Hong Kong’s managing director: “I can’t think of a major city in the world which has the advantage of opening up three large new downtown spaces to the local public and international tourists.

“They represent unique mini-destinations in their own right. This is already evident with some examples of current usage as these venues open to the public, such as the Formula E and Hong Kong Wine & Dine Festival in Central.”

He added that West Kowloon will also provide a number of new world-class arts and culture venues – including Xiqu Centre (Chinese opera), M+ Museum (visual arts), Hong Kong Palace Museum and Lyric Theatre (for international dance and theatre).

“An additional opportunity for these new areas is to increase water transport around the inner harbour – both for tourists and for locals. Plans are already underway to expand the current ferry access points in these key locations, with the potential for an inner harbour water taxi service.”

However, a bus tour manager who declined to be named pointed out that these new promenade attractions hardly benefit their business as they are free access.

“We have stops in West Kowloon and Central but no plan to add or amend existing routes to fit in these new spaces. However, if guests ask us what’s interesting around the stops, we may mention to them.”

On the other hand, Uni Asia Tours’ managing director David Luk will “definitely add these waterfront spots to tour itineraries”, especially in view of the shortage of new visitor attractions in the destination.

He said: “The only concern is whether the tourism facilities are well-equipped. In the past, the Avenue of Stars was not tourist friendly at all as there was only one spot for restrooms and a café. Hopefully, we’d see more facilities like alfresco dining options, especially during autumn and winter times, to create a pleasant tourist atmosphere.

“Additionally, FITs will be a travel trend so it’s also vital to have easy access and clear signage.”