TTG Asia
Asia/Singapore Monday, 2nd February 2026
Page 1252

Jewel Changi Airport to open doors come April 17

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The much-anticipated Jewel Changi Airport, several years in the making since the project broke ground in 2014, will finally open its doors on April 17.

Jewel, with its distinctive dome-shaped, glass-and-steel facade, was designed by a consortium led by renowned architect Moshe Safdie.

Jewel is set to be the new landmark at Changi Airport

When the 10-storey development opens, an early check-in lounge, serving passengers of 26 airlines, and a left luggage service will be available on the passenger end.

More than 90 per cent of Jewel’s 280 retail stores and eateries are expected to be ready by April 17. Anchor tenants include Nike – with the largest store in South-east Asia – Marks & Spencer, Muji, Zara, Uniqlo, Shaw Theatres with IMAX and FairPrice Finest. Five Spice, the food court operated by Food Junction, will also feature over 10 local brands, such as Faai Di by Ka-Soh and Fu Lin Yong Tofu, which have more than 20 years of culinary heritage.

The Canopy Park and its attractions, situated at the topmost level of Jewel, will open in mid-2019. Highlights include a five-storey garden with 2,500 trees and 100,000 shrubs, as well as two walking trails. There is also a 40m-high Rain Vortex – the world’s tallest indoor waterfall.

Jewel will be open for public viewing from April 11-16, but visitors are required to register online for the preview. A total of about 500,000 tickets will be available.

Selangor plays up natural and cultural attractions to draw more European visitors

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Aerial view of paddy field at Sekinchan, Malaysia.

To capture a larger slice of the European market, Tourism Selangor is intensifying efforts to promote the abundance of offerings in the Malaysian state.

Abdul Rashid Asari, Selangor state government chairman of standing committees for cultural and tourism, Malay tradition and heritage, believes that a new crop of hotels, infrastructure, ecotourism and cultural attractions will put the destination in good stead to attract the European market.

Aerial view of Sekinchan paddy fields

He said: “We have a lot to offer in the city that will appeal to the taste of the Europeans.”

Key attractions include the Selangor Fruits Valley, Sekinchan paddy fields, Sky Mirror in Kuala Selangor and Sunway Lagoon – the oldest and largest theme park in Selangor, according to Abdul Rashid.

Having received some 300,000 tourists from Europe in 2018, Abdul Rashid hopes to grow the market by at least 10 to 20 per cent this year.

To raise awareness of the destination, he said Tourism Selangor has beefed up its online presence through social media channels, and will be participating in more events and tradeshows this year.

European buyers at ITB Berlin are seeing potential in Selangor, which is gaining traction among European travellers, most of whom were previously more familiar with destinations like Langkawi.

While Maren Spohr, junior product manager Asia, Art of Travel Germany, has yet to see any interest from her clients in Selangor, she sees potential in the exotic offerings there.

Spohr said: “The luxury travellers are interested in exclusive resorts which offer unique experiences, so it will be a good selling point if we can find such offerings.”

Neil Gregory, representative from Vavoyage in the UK, said: “Selangor would appeal largely to the special interest groups which forms a smaller percentage of the mass market.

“It would be better if there are a lot of new mass market developments,” he suggested.

Overall, awareness of Malaysia is visibly drummed up this year, with Tourism Malaysia being the official partner country at ITB Berlin this year.

“I believe Malaysia’s cultural uniqueness is a big draw for the European market,” commented Mohamaddin Bin Haji Ketapi, minister of tourism, arts and culture for Malaysia. “As such the highlight of our presence at ITB this year will be the cultural aspects that we bring to the show.”

Malaysia’s participation as ITB partner country was deemed an instrumental step leading up to the Visit Malaysia 2020 campaign, as Malaysia targets 30 million arrivals and tourist receipts of RM100 billion (US$24 billion) by 2020.

Meanwhile, the move is also part of Tourism Malaysia’s efforts to rebuild promotions in Europe since Malaysia Airlines suspended flights to the key European cities of Frankfurt, Amsterdam and Paris in 2015 and 2016, while working to collaborate further with foreign airlines and foreign tour operators to sell the destination. – additional reporting S Puvaneswary

Thailand floats out medical boat to assist tourists in Phang Nga’s waters

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Photo credit: PattayaOne News

Thailand now has a fully equipped medical boat plying the waters around the Similan and Surin islands – part of Phang Nga province – to handle traveller emergencies, according to a report by The Nation newspaper.

Currently, the medical boat has assisted 30 injured tourists this season, seven of whom were in critical condition. The current tourist season runs from October through May, with the peak being from December to April.

The medical boat is specifically to aid tourists that need help. Photo credit: PattayaOne News

There are three levels to the emergency service. Level 1 is when the medical team stationed on-site is ready to provide initial aid and treatment, refer critical cases to appropriate facilities and train volunteers in first aid. Level 2 entails an effective system for reporting incidents, with a command base linked to the southern regional centre. Level 3 involves coordinating agencies in the provision of sea-based medical services, accident prevention and a warning system.

The vessel and service are maintained by the Phang Nga Public Health Office and the Royal Thai Navy’s Third Naval Base, assisted by other agencies.

According to The Nation, the vessel is part of a sea-based public-health action plan that addresses medical emergencies around islands and national marine parks. In addition, the boat carries supplies for health officials stationed on the islands.

Phang Nga province draws 4.7 million visitors a year, earning 51.9 million baht (US$1.6 million) in tourism receipts.

TripAdvisor recruits Disney exec to helm hotels business unit

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Walt Disney Company’s senior vice president, global e-commerce of consumer products division, Kanika Soni, will soon join TripAdvisor as president of the latter’s hotels business unit, effective April 15.

In her upcoming role, Soni will oversee TripAdvisor’s hotels business, representing a substantial part of the company’s total revenue. Reporting to Stephen Kaufer, TripAdvisor’s president and CEO, she will be responsible for product, engineering, sales and marketing for hotels.

Before joining Disney, Soni led the online and global digital marketing teams at Tesla Motors, in addition to leadership roles at both Gilt Groupe and McKinsey & Company.

Millennium Hotels & Resorts rolls out new loyalty programme

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Grand Copthorne Waterfront Singapore

Millennium Hotels & Resorts (MHR) has revamped and launched its brand-new My Millennium Guest Reward Programme.

The loyalty programme is now a single-tier membership, which MHR claims to offer easier ways for members to earn more lifestyle rewards from over 100 rewards ranging from room upgrades and hotel nights to shopping experiences at Apple and M&S.

Grand Copthorne Waterfront Singapore

Key features of the new My Millennium Guest Reward Programme includes a member exclusive rate; double points every 10 nights; celebration treats on special occasions like birthdays; enhanced stay experience which translates to redeemable points at point of booking, such as room upgrades; new redeemable lifestyle rewards which includes shopping vouchers; and redeemable experiences such as special access to Chelsea Football Club games.

“These touches will enhance members’ journeys not just within the hotel stay, but throughout their interaction with us. This will allow us to nurture and grow rewarding long-term relationships with our members,” Franck Kermarrec, Millennium Hotels & Resorts’ chief marketing officer said in a statement.

Singapore F1 2019 to zoom into town with fresh entertainment, culinary line-up

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One of the acts at Wharf Stage during last year's edition

An annual staple on Singapore’s events calendar, the Formula 1 Singapore Airlines Singapore Grand Prix – taking place this year from September 20-22 – has unveiled its entertainment line-up and gastronomic offerings at the Formula One Paddock Club.

Music fans can revel in over 100 hours of non-stop entertainment, which includes Swedish House Mafia, Red Hot Chili Peppers, Cardi B, Fatboy Slim, Hans Zimmer, Muse and Toots and the Maytals, Texas and Wolfgang Flür.

There will also be roving musical acts covering multiple genres, including international groups performing in Singapore for the very first time. They include Jupiter & Okwess (Congo), JS Ondara (US), Gym & Swim (Thailand), NJWA (Malaysia), Parekh & Singh (India), Raja Kumari (US) and Troy (UK).

One of the acts at Wharf Stage during last year’s edition

Over at the Formula One Paddock Club, celebrity chef Heston Blumenthal will be making his culinary debut at the event to present a menu of traditional English fare.

Completing the Paddock Club line-up are Nobu at The Boardwalk; Rockpool by Neil Perry; Como Cuisine in Partnership with Culina; Tarte by Cheryl Koh; and Stockton Bar by Maximal Concepts.

General tickets to the Formula 1 Singapore Airlines Singapore Grand Prix 2019 start from S$98 (US$72) for a single-day ticket and S$268 for a three-day ticket.

A limited number of Friday Zone 4 Walkabout tickets is available for Singaporeans and Singapore residents at an exclusive promotional price of S$48. Limited to four tickets per transaction, these tickets can only be purchased over-the-counter at SISTIC outlets (subject to availability).

FAA stands by Boeing 737 Max 8 after airlines ground jets in wake of Ethiopia crash

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China, Indonesia, Singapore and South Africa are among the countries which have ordered their airlines to ground the Boeing 737 Max 8 jet following the deadly Ethiopian Airlines crash on Sunday, but the US Federal Aviation Administration (FAA) has issued a statement that it believes the aircraft model to be airworthy.

Flight ET302 from Addis Ababa to Nairobi crashed minutes after takeoff, killing all 157 people on board. This is the second tragedy involving a Boeing 737 Max 8 in the past six months, coming after the Lion Air crash with a plane of the same model in October 2018.

The Boeing 737 Max 8 is relatively new to the skies, having only been in commercial use since 2017

In a statement on late Monday, the FAA said investigators have yet to determine whether the issue that caused the crash of the Ethiopian Airlines jet on Sunday is related to the issue that brought down the the same plane operated by Lion Air last year.

“External reports are drawing similarities between this accident and the Lion Air Flight 610 accident on October 29, 2018. However, this investigation has just begun and to date we have not been provided data to draw any conclusions or take any actions,” reads the FAA’s Continued Airworthiness Notification to the International Community.

China’s aviation regulator has since ordered local airlines to halt all flights using the Boeing 737 Max 8 after Sunday’s crash in a report by the BBC.

The Civil Aviation Administration of China (CAAC) has ordered all local airlines to suspend commercial operations of all Boeing 737 Max 8 planes before 18.00 local time today. According to Chinese state-run media, China has one of the world’s largest fleets of Boeing 737 MAX 8, operating 97 of them.

“Given that two accidents both involved newly delivered Boeing 737 Max 8 planes and happened during take-off phase, they have some degree of similarity,” CAAC said in a statement.

Several Chinese airlines affected by the suspension include Air China, China Eastern Airlines, and China Southern Airlines.

The Civil Aviation Authority of Singapore (CAAS) has issued a statement that it is “temporarily suspending operation of all variants of the Boeing 737 MAX aircraft into and out of Singapore”.

The suspension will take place from 14.00 GMT today, and will affect SilkAir – Singapore Airlines’ regional subsidiary – which operates six Boeing 737 MAX aircraft, reported Channel NewsAsia.

Other airlines operating Boeing 737 Max aircraft to Singapore are Garuda Indonesia and Thai Lion Air, CAAS said.

High domestic fares spur Indonesians to travel internationally

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Domestic travel to destinations like Labuan Bajo (its Padar Island pictured)

Travel agents in Indonesia are reporting an increase in outbound traffic to international destinations in the face of soaring domestic airfares.

According to data from the Indonesia National Air Carrier Association, a number of Indonesian airlines increased their domestic airfares between 40 per cent and 120 per cent since November 2018.

Domestic travel to destinations like Labuan Bajo (its Padar Island pictured) are no longer value-for-money when compared to international travel due to expensive domestic air fares

While price hikes usually occur towards or during the peak season, prices remained high even after the December holiday period. On top of that, Lion Air started charging for check-in baggage in January.

As such, load factors for domestic flights have dropped significantly, and according to Nunug Rusmiati, chairman of ASITA (Association of The Indonesian Tours and Travel Agencies), “domestic ticket sales dropped by between 30 per cent and 40 per cent in the last couple of months”.

This has however, resulted in an increased demand for outbound travel, according to several agents interviewed.

Vina Oktania Sima, manager of Travindo Multi Ekspress, said that during the recent ASTINDO (The Indonesian Travel Agents Association) Travel Fair, the biggest B2C travel fair in Jakarta, most of her buyers booked outbound tour packages to destinations like Bangkok and Hainan because they were more affordable than domestic ones to like Bali, Labuan Bajo and Raja Ampat.

A 4D3N package to Hainan, for example, is priced at four million rupiah (US$280), inclusive of air tickets, meals and hotels. Meanwhile, travel to Bali already costs 2.5 million rupiah, excluding airfares.

Moreover, the “Chinese government is now eager to promote less-known destinations like Hainan”, said Vina, hence resulting in competitive prices.

“The problem is that domestic airfares are very expensive today. Air tickets from Jakarta to Bali, for example, are more expensive than that from Jakarta to Singapore. Although our guests say that Bali is more beautiful than Singapore, they prefer to go to Singapore because of financial considerations,” she added.

Jenny Margaretha, owner of Vanessa Tour, agreed that even though Indonesia has many beautiful tourist destinations, the high prices of domestic flights have pushed her customers to buy outbound packages instead. For example, a multi-country tour package to Thailand, Malaysia and Singapore which includes hotels and air tickets, costs just 4.7 million rupiah.

She shared that Indonesian clients who had initially planned to visit Bunaken Island in Manado, North Sulawesi, immediately cancelled their plans after finding out the price of domestic tickets was doubled that of another outbound trip she offered.

Jenny hence hopes the Indonesian government will step in to help solve the high prices of domestic flight tickets.

However, Pauline Suharno, ASTINDO’s secretary general and director of Elok Tour, feels that the greater interest in overseas travel is in part due to Indonesians’ larger appetite for outbound travel than domestic travel.

To spur domestic demand, the organising committee of ASTINDO has created subsidised domestic tour packages by cooperating with Sriwijaya Air and Santika Indonesia Hotels & Resorts. An example of a package created is a Jakarta-Belitung round-trip priced at 1.6 million rupiah, which includes airline tickets and a two-night hotel stay.

Tributes pour in for passing of travel doyen Alwin Zecha

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Industry veteran Alwin Zecha passed away from cardiac arrest early this morning in Bangkok, after dedicating more than 50 years to the Asian travel and tourism sector.

As the founder of the Pacific Leisure Group, established in 1961 in Hong Kong, Zecha together with Eckard Kremer together built up a network of offices across the globe and quickly gained a reputation as one of the leading DMCs worldwide.

Zecha had been instrumental to the development of the ASEAN travel and tourism sector through his close involvement with PATA. He was named PATA Life Member in 1989 and was also recognised as a Friend of Thailand, among many other industry accolades he achieved during his lifetime.

“I was truly saddened by the passing of Alwin Zecha; he was a friend and a mentor to me in my journey with PATA. Alwin was one of PATA’s most loyal member and dedicated a life time to the organisation,” said PATA CEO Mario Hardy. “We will greatly miss him and on behalf of all PATA staff, board members and members send our sincere condolences to his family and friends.”

Wong Soon Hwa, chairman of PATA Singapore Chapter, says Zecha’s passing is big loss to the industry and PATA.

“He was a small sized man with huge stature and a distinctive voice of authority. He will be fondly remembered for speaking his mind and always having the industry’s and PATA’s interests at heart. To me, this is a loss of a mentor and dear friend. We will miss you sir,” said Wong.

Tunku Iskandar Tunku Abdullah, group executive chairman of Melewar Group, has also taken to Facebook to mourn the passing of a “mentor, travel and tourism doyen”.

He also told TTG Asia: “Alwin has touched so many people in the travel and tourism industry of the Pacific Asia region, including myself. He selflessly shared his experience and knowledge, and for me he was not only a business partner but also a mentor and a friend who led by example. He will be very much missed by all who knew him well, including those in PATA and Skal.”

Travel leaders recount a formidable leader who was led the early days of tourism development in South-east Asia, way before the region became a hot tourist destination it is today.

Narzalina Lim, former secretary, Department of Tourism (DoT) Philippines, said: “Alwin was not a very tall man but he was a towering figure in the tourism industry. Through his leadership skills, charisma, and the sheer force of his personality, he brought the attention of the world to tourism in Asia as early as the 1970s – and the world took notice.

“Alwin was a good friend of the Philippines. I first met him 33 years ago when I hosted dinner for him and his board members from the Pacific Leisure Group. They had come to hold their meeting in Manila, curious about the newly-installed presidency of Corazon Aquino and the new team at the DoT. Alas, the first of many coup attempts against Aquino’s government happened the day of the dinner. Alwin, the fighter and brave soul that he was, could not be deterred. He and his colleagues showed up in full force and we dined merrily away at the Coconut Palace.

Lim continued: “Alwin gave us words of encouragement, assuring us that we could put the Philippines back in the tourism map. He never stopped encouraging us and gave us every opportunity, through PATA to host many events to keep a high profile in the tourism world. We owe him a lot and we will miss him.”

Wuryatuti Sunario, Indonesia Care Tourism member and former executive director of Indonesia Tourism Promotion Board, said: “Alwin cared a lot and helped the tourism industry in Indonesia. He inspired Indonesia’s tourism through his lectures and workshops. As a PATA leader, he always supported Indonesia’s bid to host PATA Conferences. Alwin never ceased loving Indonesia. He was a great friend of all of us in the industry and in government, he was active in advancing Indonesia’s Tourism. Thank you Alwin and we sorely miss you.”

Industry veterans also recalled fondly of having been under Zecha’s wings in the early days of their career.

Edmund Tsang, vice chairman of Hong Kong Association of Travel Agents (HATA) and consultant of Connexus Travel, is full of respect for Zecha. “I had modelled on him as my mentor, especially during his days as the HATA chairman from 1974-1976 to learn more from him about methodology to plot analytics, and also his meticulous skills in public speaking, while I was just a young executive committee member of HATA then.”

Elly Hutabarat: president director of Pantravel Indonesia and PATA board member, commented: “Alwin has introduced me to PATA more than 20 years ago and he continued ‘lecturing’ me about this great organisation since then. I and anyone of us in the tourism industry will miss him tremendously. Goodbye my brother, have a great journey back home. We will always remember and love you.”

Mary Wan Mering, director corporate services at Sarawak Tourism Board, added: “Alwin Zecha was such a great leader indeed. I was very lucky to have been a protégé under his mentorship on tourism development at the University of Hawaii Manoa. I remember him as a practical tourism man with valuable knowledge.”

The legendary Zecha was clearly remembered by his tireless contributions to the travel industry during his long-spanning career.

Said Meity Robot, owner of IWATA Travel and former chairman of PATA Indonesia Chapter: “Alwin was always ready to support the industry. When I was chair of PATA Indonesia Chapter and Alwin was then board member of PATA, he came to Indonesia and gave his educational speeches to our members about tourism and its development in the region.”

Ally Bhoonee, executive director, World Avenues Travel & WA Hospitality, added: “I remember Alwin as a marketing and sales guru who in the early 90s was training young future leaders on sales and marketing. Until today, I remember the presentation he gave in Kuala Lumpur on sales and marketing on boutique resorts, and I was very much impressed and found it very relevant at the time. He has contributed a lot to the hospitality and tourism industry and he will be greatly missed.”

Anthony Wong, group managing director, Asian Overland Services Tourism & Hospitality Group, calls Zecha an “amazing” figure who will be dearly missed. “He was very knowledgeable, full of energy, always with a joke and cheerful all the time. He was indeed a rare character.”

Darren Ng, managing director of TTG Asia Media, said: “Alwin was a travel professional in the true sense, a pioneer who shaped the Asian travel industry to what it is today.”

Michael Chow, former publisher at TTG Asia Media, expressed his condolences of the passing of an industry guru. “I was privileged & fortunate to meet Alwin in several travel industry events, and he always had the time to have a brief but enjoyable and meaningful conversations. Alwin was truly a champion of the travel & tourism industry in Asia, offering very intelligent and insightful advice.”

Vice minister of education and culture (2011-2014), Wiendu Nuryanti, who is now director for the doctorate programme at the Department of Architecture and Planning, Gadjah Mada University, Yogyakarta, shared: “We have lost another giant statesman who always fought for the benefit of so many parts of Asia, especially Indonesia. Dear Alwin is forever an inspiration for us, the tourism community in Indonesia. He was not only such a warm and open person, but also his endless dedication to better tourism for all is unquestionable. May dearest Alwin rest in everlasting peace.”

Finally, Cambodia turns single and proud as a destination

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Wat Sampov Pram in Kampot pictured

Cambodia is shaking off its image as an add-on destination and is showing signs of becoming a standalone spot with European holidaymakers, claim the country’s tourism players.

Traditionally regarded as part of a multi-destination trip with neighbouring Thailand and Vietnam, Cambodia’s mounting collection of tourism products, improved infrastructure and promotion of emerging destinations are raising its appeal among European travellers.

Emerging attractions such as off-the-beaten-track Wat Sampov Pram in Kampot (pictured) will help spur mono-country trips

This is coupled with Europe’s growing appetite for intrepid, off-the-beaten-track holidays. Tour operators say Cambodia now has a wealth of options to compile innovative itineraries that tick all the boxes.

Steve Lidgey, manager at Travel Asia a la Carte, said: “We can see Europeans are seeking immersive, authentic destinations for extended visits and Cambodia is ideal for these sorts of tours. Once guests leave Siem Reap and Phnom Penh, it is hard to meet large numbers of tourists, ensuring interaction with local people and surprises along the way.”

The recent opening of private islands off the Sihanoukville coast and ongoing development on the islands of Koh Rong and Koh Rong Samloem should also fulfil Europeans’ rising desire for nature, sustainable tourism and barefoot luxury.

Charles-Henri Chevet, area general manager at Sofitel Phokeethra Hotels, commented: “New luxury offerings on the islands will generate strong interest from the European region, playing an important role in stimulating growth and extending stays.”

He noted a recent rise in European travel operators and journalists visiting Cambodia on fam trips to sample the swathe of new properties opening across the kingdom – another factor he believes will stimulate the country’s appeal to Europe as a single destination.

Increased connectivity is also prompting the shift. Miles Gravett, general manager at Khiri Cambodia, said Emirates and Qatar Airways flights are helpful in developing the European market. Increased connections with major transit hubs, such as Bangkok and Singapore, have also helped.

Lidgey added that the promotion of more emerging destinations, such as Mondulkiri, Ratanakiri, Kampot and Kep, and development of itineraries that touch these spots should spur interest in Cambodia-only trips.

He said: “Most potential guests probably have only heard of Siem Reap and Phnom Penh. The more they see other destinations featured, (the more) they can join the dots and do a round trip of Cambodia as a single destination.”