TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1225

Leading hospitality school to set up campus in Singapore

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The Swiss hospitality management school will set up an international campus in Singapore

Ecole hôtelière de Lausanne (EHL) will open an international campus in Singapore, expecting to welcome its first cohort of students in the fall of 2021.

The announcement came after the Singaporean authorities regulating private education institutions gave EHL the green light to deliver its bachelor course in Singapore, having received the EduTrust certification.

The Swiss hospitality management school is expecting to have its first cohort in Singapore in 2021

EHL Campus (Singapore) wants to deliver the same internationally recognised Bachelor of Science in International Hospitality Management degree as EHL Campus Lausanne, adding first-hand local market knowledge and experience to the curriculum.

Candidates can submit an anticipated application to start their preparatory year at the EHL Campus Lausanne in September 2020 and begin their bachelor course as the first cohort at EHL Campus (Singapore) in the fall of 2021.

André Witschi, chairman of the EHL Group board of governors, sad: “We are very much looking forward to establishing a strong international foothold in one of the world’s most dynamic and competitive countries. Receiving the EduTrust certification is a great milestone which allows us to move forward with the next steps of the project, and namely confirm the location of the premises of our campus in Singapore”.

Opening a campus in Singapore represents an important step forward in the institution’s international growth strategy, said Michel Rochat, EHL Group CEO.

“We go where the market needs us to be, and our goal to open a campus in Singapore will allow us to remain one step ahead, understanding, shaping and stimulating the global hospitality industry, as we have been doing for over a century”, said Rochat.

GuestReady amps up Asia expansion with new US$6m Series A funding

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The GuestReady Team

Global short-term rental management company GuestReady Group has raised an additional US$6 million in funding, bringing the total funds raised to almost US$10 million.

The latest round was co-led by Dubai-based VentureSouq and Abramovich-backed Impulse VC, which already led GuestReady’s Seed round in 2017. Many of the existing investors such as Hong Kong’s Aria Group or Australia’s 808 Tech Ventures increased their positions in GuestReady as part of this Series A funding round.

The GuestReady Team

The additional funding will be used to further invest in product development and fuel growth initiatives across Asia-Pacific and Europe, including capitalising on available M&A opportunities.

Christian Mischler, co-founder at GuestReady, told TTG Asia: “We will continue to focus on Asia, the Middle East and Europe. In all three larger regions we see great growth potential. While the market in Europe is ahead of Asia in terms of number of listings but also the service infrastructure available to the ecosystem (such as key lockboxes, linen companies, etc), there is greater growth potential in Asia and the Middle East, which is why we will keep a balanced approach for all three regions.”

Looking forward, GuestReady will invest in building up the operations team in Kuala Lumpur and is in advanced conversations with a number of regional property developers to bring its tech-enabled services to more markets in South-east Asia.

Mischler added: “We now have a white-labelled version of our tech system which we can make available to either smaller property managers so that they can professionalise their vacation rental management, or to property developers so that they can offer a broader set of services to their clientele.

“(GuestReady’s) B2B offering goes beyond services to property developers, and we can support smaller vacation rental management companies to become more tech-enabled and save costs by having streamlined operations,” he added.

GuestReady Group, which currently manages more than 2,000 properties, operates in 14 cities around the world including Hong Kong and Malaysia. It is launched in 2016 by Mischler and CEO Alexander Limpert – the latter was formerly managing director of Foodpanda in the Philippines and Taiwan.

Following its first acquisition in 2017, the fast-growing company has embarked on an aggressive acquisition path in recent months, buying out French competitor BnbLord earlier this year, and Portugal-based Oporto City Flats and France’s We Stay In Paris last year.

Besides marketing vacant residential property listings on short-term rental platforms such as Airbnb and Booking.com, the company says it also helps property owners to stay compliant with local housing regulations and to deliver services including housekeeping and guest check-in.

Hyatt to introduce Alila brand to Europe

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The first Alila in Europe will have a view of the Lake of Gruyère

Europe will get its first Alila branded resort in La Gruyère, Switzerland, come 2023.

Hyatt, which recently added the brand to its luxury portfolio after acquiring Two Roads Hospitality, announced that an affiliate company has signed a management agreement with Resort 4 SA, owned by Ben Golf Investissements SA, to bring the brand to Europe.

The first Alila in Europe will have a view of the Lake of Gruyère

Overlooking a lake, Alila La Gruyère will offer 85 rooms, 27 residences, a golf course and a wellness retreat.

“The region of La Gruyère with its medieval Gruyères town is a great location for a brand that embodies an expression of centuries-old traditions,” said Guido Fredrich, Hyatt’s regional vice president of development for Europe.

“Moreover, the Alila brand offers tremendous potential for growth in Europe by responding to the increasing trend of ecotourism and wellness travel. We also know that well-travelled guests are looking to make impactful connections, and the Alila brand caters to this demand.”

Alila La Gruyère will be located in Pont-la-Ville in the district of La Gruyère, which belongs to the Canton of Fribourg in western Switzerland.

La Gruyère is known for its picturesque landscape, charming medieval town, and cheese and chocolate factories.

“We are delighted to work with Hyatt to bring this innovative luxury resort to La Gruyère under the Alila brand,” said Urs Müller, general manager, Resort 4 SA.

“The area is already popular for weekend getaways and golf and wellness retreats due to its outstanding natural beauty. With the Alila brand, we look forward to introducing a new concept to the region and creating a world-class destination that will take the travel experience to the next level.”

Best Western secures first new-build BW Premier Collection Hotel

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Artist impression of the new-build hotel in Pattaya

Bluphere, BW Premier Collection by Best Western is set to open in Pattaya come 2Q2020 as the first new-build under the soft brand in Asia.

Located 100m from the beach in Na Jomtien, Pattaya, Bluphere, BW Premier Collection by Best Western will feature 195 suites and a range of facilities, including a rooftop swimming pool.

Best Western signed a Professional Service Agreement (PSA) with Thai property-for-investment developer Habitat Group for the new hotel.
Habitat Hospitality, a subsidiary of Habitat Group, oversees the group’s portfolio of resort developments.

The two companies are also working together at Best Western Premier Bayphere Pattaya – another upscale development on Thailand’s Eastern Seaboard, scheduled to open in 1Q2020.

Best Western’s expanding Thai portfolio now covers destinations including Bangkok, Phuket, Pattaya, Chiang Mai, Hua Hin, Buriram and Prachinburi.

Massive protests shake travel confidence in Hong Kong

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Protests caused some inconvenience for Admiralty hotel guests and dented travel confidence, but travel agents see no cancellations yet

After leading to the cancellation of a major event in the city, the massive street protests in Hong Kong over an extradition bill in recent weeks are threatening to dent visitor confidence, although travel trade players report little to no impact on tourist activity for now.

The Hong Kong Dragon Boat Carnival scheduled on June 14-16 at Central Harbourfront was abruptly cancelled after the Central Government Complex (CGC) in Admiralty was besieged by protests on June 12 and 13, which saw thousands of protestors clashing with police and rounds of tear gas fired.

Protests caused some inconvenience for Admiralty hotel guests and dented travel confidence, but travel agents say they have not cancellations yet

A further protest march last Sunday marked a historic day as over two million people took to the streets, but the movement ended smoothly without causing any major disturbances to the city.

Travel Industry Council, executive director, Alice Chan hasn’t received any requests for assistance from members so far.

She said: “The impact of last Wednesday’s incident will be short-term. The dragon boat event was cancelled because it happened to be located near where the incident took place. All other parts of Hong Kong are still very safe. I believe visitors will continue to have confidence in travelling to Hong Kong.”

For W Travel’s managing director, Wing Wong, however, the consequences may be longer term due to dented confidence in Hong Kong’s stability as an events host.

He said: “This may affect organisers’ decision to stage international events in Hong Kong. To us, it means additional effort to explain to clients when preparing quotations in future.”

As the mass protest cools down, Wong assured that for now, disruption to travel plans can be kept to a minimum with some route planning. “On June 23, we will have a group of 300 people who booked their stay in Kowloon. We’ll avoid going to areas affected by the protest.

“Overall speaking, I haven’t got any cancellation or postponement of tours but heard of some cancellations from FITs booked through OTAs. Frankly, the city is back to normal so it’s safe to visit. Only a small area around CGC is still heavily guarded by police.”

Despite not seeing any booking cancellations, Reliance Travel (Hong Kong), general manager, Agnes Chan said the incident has shaken travel confidence and clients had been making enquiries every day to track the development.

”As they start planning their summer holidays now, many FITs from South-east Asia put their travel booking on hold and adopt a wait-and-see attitude. Their main concern is safety,” she added.

A Hong Kong Tourism Board (HKTB) spokesman said: “HKTB has advised visitors to avoid going to the area but stressed that other parts of Hong Kong remain normal, and tourist activities are not affected. It is safe to travel to Hong Kong. As Admiralty is the major transportation hub and home to various hotels, shopping malls and attractions, the large-scale demonstration in the area may cause inconvenience to visitors. The HKTB will continue to closely monitor the development and keep trade partners and visitors informed of the latest information.”

Malaysian spa, travel agency associations partner to grow wellness tourism

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Middle three, from left: AMSPA's Jeanette Tambakau, Tourism Malaysia's Ahmad Shah Hussein Tambakau and KL Tan

The Association of Malaysian Spas (AMSPA) has partnered The Malaysian Association of Tour and Travel Agents (MATTA) in a joint effort to grow wellness tourism in Malaysia.

The two associations signed an MoU encapsulating arrangements that relate to promotional programmes and activities leading up to Visit Malaysia 2020 and beyond, exchange of information, cooperation in capacity building, as well as product development in the area of wellness tourism.

Middle three, from left: AMSPA’s Jeanette Tambakau, Tourism Malaysia’s Ahmad Shah Hussein Tambakau and KL Tan

MATTA president, KL Tan, shared: “These strategic areas of cooperation are timely as we are supporting the Visit Malaysia 2020 campaign to bring in 30 million international tourists and RM100 billion (US$24 billion) in tourist receipts to the country.

“The initiative is expected to unleash the potential of this emerging sector in Malaysia and make Malaysia’s wellness tourism on par with Bali and Thailand and other prime wellness destinations in Europe.”

Malaysia took the eighth spot in a ranking of top 10 wellness tourism destinations in Asia-Pacific for 2017. Wellness tourism expenditures in Malaysia in 2017 totalled RM5 billion.

Airbus introduces A321XLR as world’s ‘longest range’ single-aisle jet

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The new single-aisle aircraft will be able to fly 4,700 nautical miles

Airbus has unveiled designs for the A321XLR, which the aircraft manufacturer claims is the world’s “longest range single-aisle airliner”.

Set to take to the skies from 2023, the newly launched A321XLR (Xtra Long Range) is touted by Airbus to be able to fly an “unprecedented” 4,700 nautical miles – 15 per cent more than its predecessor A321LR while maintaining the same fuel efficiency.

The new single-aisle aircraft will be able to fly 4,700 nautical miles

The latest evolution of the A321neo aircraft is the European planemaker’s response to market needs for more range and fuel efficiency, as the A321XLR is expected to bring a 30 per cent lower fuel burn per seat than previous-generation aircraft in the market.

With the A321XLR’s added range, airlines will be able to operate a lower-cost single-aisle aircraft on longer and less-heavily travelled routes – many of which are currently served by larger and less efficient wide-body aircraft. This will enable operators to open new routes such as India to Europe or China to Australia, as well as on direct transatlantic flights between continental Europe and the Americas.

As for passengers, the A321XLR will offer seats in all classes with the same comfort as on longhaul wide-body aircraft.

Technical modifications to the A321XLR include the new permanent rear centre tank for more fuel volume; a modified landing gear for an increased maximum take-off weight of 101 metric tonnes; and an optimised wing trailing-edge flap configuration to preserve the same take-off performance and engine thrust requirements as today’s A321neo.

According to Airbus, the A320neo family has received over 6,500 orders from more than 100 customers worldwide since its launch in 2010.

Eugene Gan to pilot Changi Airports International from July

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Changi Airports International (CAI) has announced the promotion of managing director, asset management Eugene Gan to the position of CEO from July 1.

Gan will succeed current chief Lim Liang Song, who will be moving on to pursue personal interests.

Eugene Gan

In his current role, Gan is responsible for the business and operating performance of the airports in CAI’s investment portfolio.

Since joining CAI in 2001, Gan has held various leadership positions in the investments and consultancy businesses. He also serves as director on the boards of airport companies in Brazil, China, India and Russia.

Kee Teck Koon, chairman of CAI, said: “Eugene has close to 20 years of experience in CAI. He is well acquainted with the global aviation industry, and has been deeply involved in charting the company’s strategic direction. We welcome Eugene to his new position as the CEO of CAI. We are confident that the company will continue to expand its footprint and create sustainable airport businesses around the world under his leadership.”

Traveloka launches Xperience booking platform in Thailand

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Traveloka Xperience's Sylvia Gunawan (left) and Traveloka Thailand's Tee Chayakul

Indonesian OTA Traveloka has rolled out the Xperience activities booking platform in Thailand.

Thailand is chosen to be the first official launch market of Xperience as the OTA has achieved significant growth across all its business units and has proven to be very popular among Thais and international visitors visiting the kingdom.

Traveloka Xperience’s Sylvia Gunawan (left) and Traveloka Thailand’s Tee Chayakul

Traveloka says the platform is targeting not only domestic and international travellers, but even residents seeking unique experiences or a night out.

The categories include attractions, movies, events, entertainment, tours, beauty & spa, sports, playgrounds, transport, food & drink, classes & workshops, as well as travel essentials.

Traveloka Xperience has built strategic partnerships with international players including Cartoon Network, Universal Studios, Resorts World, Legoland, Disneyland, Ngong Ping, etc.

Commenting on the launch in Thailand, Sylvia Gunawan, vice president for revenue & growth, Traveloka Xperience, said: “Thailand has become one of the most popular destinations in South-east Asia visited by travellers, as well as Traveloka’s second largest market.”

Tee Chayakul, country manager of Traveloka Thailand, said: “Xperience is for anyone who wants to discover more of the many ‘worlds’ around them. The initial response to Xperience has exceeded our expectations and we look forward to building on this momentum and continually offering more experiences worldwide tailored to individual preferences and passions.”

Traveloka currently has an inventory of nearly 15,000 listings across various countries, available for booking by users in seven countries including Thailand, Indonesia, the Philippines, Vietnam, Malaysia, Singapore and Australia.

Zuzu teams up with Revinate to manage hotels’ reputation online

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From left: Dan Lynn and Vikram Malhi, co-founders of Zuzu Hospitality Solutions

South-east Asian hospitality management start-up Zuzu Hospitality Solutions has partnered with Revinate, a global reputation management software company, to help independent hoteliers source and collate guest feedback data at no additional charge.

Through Zuzu’s all-in-one hotel management system, hotel partners will have access to guest reviews from all online channels. The system will also provide consolidated sentiment analysis and analytics of the reviews. This solution will allow the hotels to closely monitor the guest experience and take corrective actions where required.

From left: Dan Lynn and Vikram Malhi, co-founders of Zuzu Hospitality Solutions

With access to guest feedback coming in from multiple channels, hotels will then able to address specific concerns and thus provide better hospitality services, according to Zuzu.

Typically, chain and large independent hotels buy reputation monitoring or management software to track guest feedback and collate the data. With this partnership, small and medium independent hotels across Asia-Pacific will be able to leverage Zuzu’s platform to get access to the data set provided by Revinate.

Vikram Malhi, co-founder of Zuzu Hospitality Solution, said in a statement: “Our initial four-in-one solution of insights analytics platform, channel management, revenue management and property management delivered an average uplift of 30 per cent in online revenue to our hoteliers.”

He added that this new partnership will allow the start-up to provide a “five-in-one solution” that will provide hoteliers with “easy access” to crucial data insights.