New hotels: Maia Resort Quy Nhon, voco Auckland City Centre, and more

May 19, 2022

Maia Resort Quy Nhon, Vietnam
The 94-key Maia Resort Quy Nhon offers a villa retreat along Vietnam’s southern coast.

It features an expansive pool, fitness centre and two restaurants, including an open-air pool bar. Most villas come with private plunge pools and gardens.

Guests enjoy complimentary breakfast and a choice of dinner or lunch; or choose to indulge in a spa therapy, as part of the nightly rate.

voco Auckland City Centre, New Zealand
The first voco branded property in New Zealand, the voco Auckland City Centre is positioned on the corner of Albert and Wyndham Street.

Its 201 rooms and suites showcase voco’s warm signature style, smart in-room technology and eco-conscious rain showers and amenities from Antipodes. Each guest will also receive a thoughtfully crafted welcome treat, designed to give them a taste of the destination.

The all-day Italian trattoria, Mozzarella & Co serves a-la-carte and buffet breakfast as well as artisan pizzas and pasta for lunch and dinner. Opening in mid-June is the Bar Albert, voco’s rooftop destination which also doubles as New Zealand’s highest rooftop bar.

voco Auckland City Centre was specifically designed to reduce its impact on the environment, and implements sustainable initiatives such as bedding made from recycled materials and filtered drinking water in guestrooms.

AC Hotel by Marriott Melbourne Southbank, Australia
Located in one of Melbourne’s premier events, arts and entertainment precincts, AC Hotel by Marriott Melbourne Southbank boasts 205 guest rooms and suites, signature dining, and an infinity pool and cocktail bar.

With close proximity to public transport, South Melbourne Market, Melbourne Convention Centre, South Wharf shops and eateries, the Arts precinct, and other first-class amenities, the hotel offers sweeping city views with everything guests need for a memorable stay.

The hotel also offers a range of leisure facilities, including a 24-hour fitness centre, and 576m² of flexible meeting space.

The signature AC Gin Tonic experience is available throughout all dining and bar venues at the hotel.

Azerai Ke Ga Bay, Vietnam
The 46-key Azerai Ke Ga Bay resort offers an elegant and secluded oceanfront retreat in south-eastern Vietnam, with a selection of suites and private-pool suites.

Azerai Ke Ga Bay’s four swimming pools include an oceanfront pool, a free-form pool, and two square pools. Guests can enjoy wellness treatments at the Azerai Spa that features modern hydrotherapy facilities, relaxation lounges and daybeds, a beauty studio, a jacuzzi, and a gym.

A variety of dining and lounging options are available for guests to indulge in local delicacies, with a focus on plentiful offerings from the sea.

Ron Pohl is new president of WorldHotels

By TTG Asia

May 19, 2022

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BWH Hotel Group has named Ron Pohl as the company’s president of international operations and president of WorldHotels.

Pohl joined the organisation in 2007 and previously served as senior vice president and chief operations officer.

Pohl will be responsible for further strengthening the organisation’s presence around the world and enhancing the company’s operations on a global level.

Dynasty Travel International rebrands, adopts new travel philosophy

By TTG Asia

May 19, 2022

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Dynasty Travel International, one of Singapore’s most prominent travel agencies, has rejuvenated itself with a brand refresh that comes with an updated logo, refurbished office façade, and revamped office layout.

The rebranding conveys the 1978-established company’s push towards fuelling desire among holidaymakers for more experiential travel, as well as a new philosophy of helping people travel well, learn more and give back to the community and environment.

Dynasty Travel’s new lounge offers a relaxing space for customers to seek advice and itinerary ideas

The new lounge on the first floor encourages travel inspiration, offering a relaxing space for customers to seek advice and itinerary ideas from Dynasty’s travel experts. The space is cosy, and customers are invited to enjoy tea cultivated by famed tea estates or sit down and read an array of travel books – including a ‘book of the month’ recommendation that will be made available.

Customer engagement opportunities are also enhanced under Dynasty’s new business approach. The company will host a World Culture Series of regular immersive events intended to celebrate and promote global cultures and heritage, such as Japanese traditional flower arrangement lessons, South African wine tasting, and Panamanian cuisine, among others.

Coming up on May 21 is the World Culture Series: Panama. Ambassador Rodrigo Chiari, a Panamanian ex-diplomat as well as local celebrity Zheng Wanling will talk about their experiences in Panama to inspire travel dreams.

Further to its rebranding efforts is a revamp of the corporate website, which now sports a new layout that emphasises on travel ideas and inspiration. A new Dynasty Travel app has also been created to deliver interactive travel itineraries with live updates, and to offer travelogue features, in-app chat with a concierge team, and on-trip support.

Dynasty’s milestone development will be celebrated with the launch of a unique 19-day chartered expedition to Antarctica, South Georgia and the Falkland Islands in November 2023. As the first and only travel agency in South-east Asia to charter expedition ships to Antarctica, Dynasty’s clients will have the opportunity to traverse passages made famous by the great Sir Ernest Shackleton a century ago.

Catherine Tioh, marketing lead for Dynasty, said: “The trend towards more curated, experience-led holidays pre-date the pandemic and we look to leverage our new parent company Travel Curators’ unrivalled global network of friends and partners to create meticulously crafted travel itineraries for global travellers. We want to encourage slow travel, have travellers experience the places they visit on a deeper level, and this starts from the moment they visit our new office”.

Japan toughens wellness tourism foundation to cash in on growing health consciousness

By Kathryn Wortley

May 19, 2022

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Japan is stepping up its health and well-being offerings in anticipation that the sector will see a spike in demand once its international border fully opens.

National and local tourism bureaus have launched new programmes and are putting greater efforts into promoting spas, yoga classes, outdoors activities and healthy food.

Japan steps up its health and well-being offerings

Travellers today are prioritising “health and well-being” and “looking for sustainable experiences that blend their own need for wellness with that of the planet”, according to a 2021 report by operations consulting firm Accenture.

The Future of Wellness 2022 called on destinations to respond to “a new purpose-seeking wellness traveller, with experiences that help them grow intellectually, spiritually and creatively”.

In 2019, Japan’s wellness tourism market ranked fifth in the world and third in Asia, according to Global Wellness Summit, leaving Japan’s tourism suppliers hopeful to cash in on the new needs.

“Japan has the tourism resources to address the growing health consciousness of travellers from around the world. Now, with increased government focus and support, more and more regions of the country are gearing up to offer programmes,” said the Japan National Tourism Organization in a statement.

Examples include two new walking programmes in Kaminoyama, Yamagata Prefecture. Aimed at middle-aged and elderly visitors, the courses offer gentle exercise led by an English-speaking guide who also introduces local nature.

A similar new easy experience is forest therapy in Minamiboso, Chiba Prefecture, which is followed by a dip in an outdoor hot spring.

The Dragon Route, a series of trails through the central prefectures of Aichi, Gifu, Ishikawa and Toyama, has an “enrichment course” for health. It is tailored to visitors from China, Taiwan and Hong Kong, according to the website.

Suppliers are joining efforts too.

In March, Hotel Hisoca in Tokyo’s Ikebukuro began offering wellness experiences alongside peace of mind from infection risk, according to a company statement. Each of its 32 guest rooms has a private dry or mist sauna, and a stay includes relaxation drinks and fragrance oils.

Also recently opened is the 452m-high Ao Terrace at Izu Panorama Park, the gateway to the Izu Peninsula. Located in an area famous for hot springs, the terrace’s draw is Fujimi no Ashiyu, a free footbath with views of Mount Fuji that is designed for relaxation.

Jumeirah Bali names Ram Hiralal as GM

By TTG Asia

May 19, 2022

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Ram Hiralal is the new general manager at Jumeirah Bali in Uluwatu. She brings with her a keen understanding of the luxury hospitality sector having worked as a hospitality leader across Bali, Thailand, Malaysia, Maldives and the Caribbean, with eight luxury hotel openings under her belt.

Ram joins Jumeirah Bali from COMO Shambhala Estate Bali resort, where she was the general manager from 2018.

In her new role, Ram is passionate about working alongside her team to create exceptional experiences for the guests and furthering Jumeirah’s legacy in Asia.

Japan tourism stakeholders beseech bolder reopening

By Kathryn Wortley

May 18, 2022

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Japan’s key travel players have called for the country to reopen to tourists fully or be left behind in global tourism.

Representatives of some of the largest tourism groups, including the Japan Association of Travel Agents (JATA), the Japan Hotel Association, railway companies and major airlines submitted a formal request to the Ministry of Land, Infrastructure, Transport and Tourism over fears that Japan’s restrictive border policy would see travellers lose interest in visiting the country in the long-term.

Japan tourism stakeholders warn the government that an overly-cautious reopening will cause travellers to lose interest in the destination

Hiroyuki Takahashi, JATA chairperson, said: “We believe the weaker yen will help the tourism industry and we see this as a business tailwind. It should be a great opportunity for the government to bring tourists back to Japan.”

The report recommends scrapping the government’s daily entry cap (currently at 10,000 pax) and lowering its Covid-19 warning level. It said inbound tourism would be vital to achieving a V-shaped economic recovery from Covid-19 and warned that Japan is one of few countries that remains closed to tourists.

The group’s document, submitted May 12, goes much further than the reopening plans shared by the government on May 6, which is to allow small group tours from overseas this month as a trial. The government also announced on May 11 its intentions to double the daily entry cap on overseas arrivals to 20,000 pax in June.

Triple-vaccinated travellers from Thailand, Singapore, Australia and the US will be allowed to join the small group tours because these countries have a lower risk of variants and level of infection has stabilised, according to the Japanese government. Travellers on these tours must follow a strict itinerary, and be accompanied at all times by tour conductors. Only 50 travellers will be allowed in May for this trial, to facilitate “information-gathering” before this is offered to overseas visitors in June.

Tourism Minister Tetsuo Saito said May 17 that the government would “move forward with the plan while trying to achieve a balance between socio-economic activities and anti-coronavirus measures.”

Indonesia does away with PCR tests, eases mask-wearing rule

By Mimi Hudoyo

May 18, 2022

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Indonesia has removed pre-flight PCR or ART tests for inbound international and domestic travellers, including returning Indonesians. This comes into effect today.

Masks are no longer required for vaccinated people in non-crowded outdoor spaces. However, the mask-on policy still applies on public transport.

Indonesia has removed pre-flight PCR or ART tests as of May 18

President Joko Widodo said the decision was made based on the pandemic coming under control in the country.

Arriving travellers will only need to undergo a health check at the airport for any Covid-19-related symptoms.

The Circular Letter issued by Indonesia Covid-19 Task Force on May 18 stipulated that travellers must comply with the new health protocol: download the PeduliLindungi tracing app, show proof of their second Covid-19 vaccination obtained at least 14 days prior to departure, and have insurance covering Covid-19 medication and evacuation to referral hospitals.

This policy is eligible for entry through the international airports of Jakarta, Surabaya, Bali, Batam, Bintan, Manado, Lombok, Medan, Makassar, Yogyakarta, Banda Aceh, Padang, Palembang, Solo, Banjarmasin and Balikpapan, and all international seaports.

Asian cruise veterans reunite with new Resorts World Cruises

By TTG Asia

May 18, 2022

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Resorts World Cruises will begin sailing out of Singapore from June 15 with the Genting Dream vessel, once operated by Genting Hong Kong-owned Dream Cruises.

The new cruise company, an extension of the Genting-owned Resorts World, was set up by Malaysian tycoon Lim Kok Thay, who is chairman and board executive of Genting Group.

Resorts World Cruises will begin sailing out of Singapore from June 15, and offer South-east Asian sailings come September

Genting Dream will offer a two- and three-night round-trip cruises from June, and expand its itineraries to cruises with South-east Asian port calls from September 30. The ship packs in a host of facilities and experiences, including a giant waterpark, international production shows at the Zodiac theatre, and 35 F&B destinations.

According to a press statement, Resorts World Cruises will offer complimentary cruise credits of equivalent value for all customers whose paid sailings with the former World Dream between March 2 and August 31 were cancelled.

Michael Goh, president and head of international sales of Resorts World Cruises – and former p – said in a CNA report that some 13,000 customers were affected, although many were also able to obtain refunds through their credit card companies.

Resorts World Cruises’ CEO and executive director Colin Au, who was previously deputy CEO of Genting Hong Kong, asserted that Resorts World Cruises is separate from Genting Hong Kong.

“The provisional liquidator could not revive the (Dream Cruises) brand and so, we worked with the Chinese lessors who are the owners of the ship and decided to restart the cruise under the Resorts World brand,” said Au.

Resorts World Cruises is looking to bring Explorer Dream and World Dream into its fleet – both of which were part of Dream Cruises.

The cruise company told CNA that it has re-employed about 1,700 of its former employees based in Singapore.

Human touch still crucial despite advances in travel technology

By Marissa Carruthers

May 18, 2022

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As the hospitality industry embraces the digital age, industry experts claim it is essential to retain the human element.

According to a recent Oracle Hospitality survey, 54 per cent of hoteliers are prioritising technology that either eliminates or improves the human experience. This has sparked a debate on how hotels can preserve the human touch in an increasingly digital era.

Mankikis: embrace and use technology, but do not get rid of that human factor

Speaking at the Arabian Travel Market, Dimitris Mankikis, president EMEA at Wyndham Hotels and Resorts, noted that while the pandemic has accelerated the integration of technologies, such as contactless check-in and QR menus, it is key the human touch is not forgotten.

Mankikis explained: “We need to be very careful not to eliminate that human element. Yes, embrace and use technology, but do not get rid of that human factor. Always remember the basic reason why we travel is for human interaction.”

Christopher Hartley, CEO of the Global Hotel Alliance (GHA), noted the importance of human contact increases with the scale of accommodation – with leisure travellers valuing it higher than business travellers.

“Entering a hotel and starting to interact with staff is very much what hospitality is all about. It’s not about having no interaction,” added Hartley.

However, he said technology has huge value in the pre-arrival experience, such as searching for and booking a hotel.

“Pre-arrival organisation is where people don’t want to talk to people. The pre-arrival experience can absolutely use technology but I don’t see, especially in the luxury segment, that technology will replace humans once you enter a property,” remarked Mankikis.

Hartley predicts there will be growing demand for instant communication. “Brands need their own apps with some form of instant communication embedded – this is absolutely critical.”

GHA recently signed a deal with ASmallWorld, a social network platform that connects an online community of travellers. This will be embedded into its loyalty programme, enabling GHA to communicate directly with customers while providing an invaluable service for travellers.

Hartley noted: “This socialisation of travel is something we’re going to see more of.”

COTRI updates China tourism training content to reflect new interests

By Caroline Boey

May 18, 2022

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The online China Tourism Training (CTT) Edition 2022, an update of the programme launched in 2019, has incorporated many changes to reflect Chinese traveller demand and behaviour that developed over the last two years.

According to Wolfgang Georg Arlt, CEO, China Outbound Tourism Research Institute (COTRI), which developed CTT, interest has shifted to nature, smaller destinations, family travel, health, camping and caravan trips.

The online CTT Edition 2022 has incorporated changes to reflect new interests of Chinese travellers

He added: “There is less interest in packaged tours, shopping and sightseeing, and more interest in half-organised customised or individual trips, more experiences and closer contact with local culture.”

COTRI is expecting some 500 CTT sign-ups in 2H2022 and “a boom for 2023 with several thousand participants when the Chinese borders open and a big wave of Chinese travellers with new needs and demands” are expected.

“Surprisingly, most participants are from Asia, followed by Europe and growing demand from South America,” Arlt noted.

“Successful participants are entitled to lifelong free membership in the CTT Alumni Network, which will start in the second half of 2022, and offer regular online webinars and online and offline meetings to develop into the main meeting point for those working in Chinese outbound tourism.”

COTRI, he commented, had seen growing CTT interest in recent weeks even though the current Covid-19 situation in China is still uncertain and there is no clear signal for when China will open.

CTT Edition 2022 comprises basic and advanced industry-specific training and is available in English, German and Spanish. Round-the-clock online access on any device is valid for three months.

Best practice examples, the cornerstone of the CTT programme, is drawn from a wide range of high-level leading global tourism service providers and Chinese industry experts.

Arlt said COTRI was “planning to offer a more academic and less practice-orientated version for 2023” for institutes of higher learning.

New hotels: Maia Resort Quy Nhon, voco Auckland City Centre, and more

Ron Pohl is new president of WorldHotels

Dynasty Travel International rebrands, adopts new travel philosophy

Japan toughens wellness tourism foundation to cash in on growing health consciousness

Jumeirah Bali names Ram Hiralal as GM

Japan tourism stakeholders beseech bolder reopening

Indonesia does away with PCR tests, eases mask-wearing rule

Asian cruise veterans reunite with new Resorts World Cruises

Human touch still crucial despite advances in travel technology

COTRI updates China tourism training content to reflect new interests

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