SINGAPORE Airlines (SIA) yesterday announced its decision to honour hundreds of business class tickets sold at economy class price in Australia due to a computer glitch earlier on.
Some 400 passengers will thus travel on premium seats from Australia to Asia and Europe from December 8.
The airline apologised in a statement released on Monday: “Singapore Airlines was alerted on November 29 to an issue which saw Business Class bookings able to be made at an outdated Economy Class fare level…Corrective action was immediately taken to address the issue.”
The airline had last week suggested that affected passengers downgrade to Economy, get a refund, or top up to retain the premium seat.
However, the suggestions drew flak from Australian travel consultants, according to The Business Times.
The Singapore broadsheet also reported that SIA would get in touch with travel consultants and affected passengers to avoid disruption to customers’ travel plans.
SIA has not disclosed the value of lost revenue as a result of the technical blunder.
