PASSENGERS affected by a strike organised by China Airlines’ (CAL) flight attendants from June 24-26 will be reimbursed by the carrier for the inconveniences caused.
According to a CAL statement, those affected by the flight cancellations will be offered US$100 in coupons, or other currency equivalent, as well as for their airfares, ground transportation, accommodation and meals.
They can file for a refund by providing receipts or other related documents of tickets booked with other airlines as evidence. The same process applies for any hotels booked or meals and ground transportation taken.
CAL will also reimburse for group tours booked and then cancelled due to the crew strike. The process can be initiated through travel agencies or directly with CAL at their branch offices or customer service hotline.
“China Airlines is deeply sorry for causing passengers and travel agencies inconvenience due to the strike that had affected the normal operations of our flight schedules. We promise we will not let our partners bear the cost themselves,” said CAL.
