Travelport is working with Cognizant and Anthropic on an AI programme aimed at modernising software development and travel retailing systems across its platform.
The collaboration will deploy Anthropic’s Claude AI models to support software development, testing and maintenance across Travelport’s travel distribution and retailing infrastructure. The companies said the initiative is intended to accelerate the delivery of new AI capabilities for airlines, hotels, travel management companies and online travel agencies.
The initial focus will be Travelport Trip Services, the platform that manages bookings, exchanges, refunds and servicing. The project is being developed on Travelport’s cloud-native platform, with the first customer-facing capabilities expected to be released this year.
According to the companies, the programme is designed to address growing complexity in travel booking and servicing. For travel management companies, Travelport aims to automate tasks such as rebooking, exchanges and disruption management. For online travel agencies, the company is developing tools that can convert conversational AI travel requests into bookings using live availability data.
Cognizant will integrate Claude into its engineering platforms and delivery processes, including its Neuro AI multi-agent accelerator. The AI models will be used for code development, test creation and software review, with the aim of reducing software delivery times.
The companies said the work builds on Cognizant’s wider AI Builder strategy and extends its partnership with Anthropic, first established in November 2025.
“This collaboration is about giving Travelport the tools to move faster and deliver higher quality at scale to meet the challenge of a changing travel distribution landscape,” shared Ravi Kumar S, CEO of Cognizant.
Travelport CEO John Mangelaars, said: “AI is not a future consideration, it is happening now, and the companies that move fastest and most intelligently will define the next era of travel technology.”
Rich O’Connell, head of alliances at Anthropic, added: “Reasoning across large, complex codebases is where Claude is at its best – and that’s exactly what travel infrastructure demands.”
