Star Alliance has introduced a new Star Connection Centre at Los Angeles International Airport (LAX), aimed at supporting passengers transferring between member airlines.
The facility is the alliance’s ninth connection centre globally and is located at one of its key transfer hubs. More than 350,000 passengers connect between Star Alliance airlines at LAX each year.
The centre is designed to assist passengers with tight connections, particularly when inbound delays risk disrupting onward travel. It uses monitoring systems to identify affected passengers and coordinate assistance to help them reach their next flight.
Dedicated staff track transfer windows and work across member airlines to manage connections. Support may include meeting passengers at arrival gates and guiding them through the airport to departure gates.
Star Alliance has operated connection centres for more than a decade, supporting both passenger and baggage transfers across major hubs. In addition to Los Angeles, centres are located in Brussels, Chicago, Frankfurt and Toronto. Separate baggage-focused facilities operate in Houston, Newark, Washington Dulles and San Francisco.
At LAX, 16 Star Alliance member airlines operate, including Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United Airlines. Together, they operate more than 2,000 weekly flights to over 80 destinations in more than 20 countries.
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, vice president, customer experience at Star Alliance.
“At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for – delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”
