AirAsia MOVE has launched Easy Cancel, a new feature allowing travellers to cancel flights up to 48 hours before departure and receive a refund within ten days.
Exclusively available on the AirAsia MOVE app, Easy Cancel gives passengers the flexibility to cancel for any reason, offering 80 to 100 per cent refund coverage, including for add-ons such as baggage and meals. The feature must be purchased during booking and cannot be added later via the Manage Booking section.
To add Easy Cancel, after selecting flights and entering passenger details, guests simply need to click ‘Continue to Add-Ons’ and select Easy Cancel from the options.
The feature is available on all AirAsia routes except South Korea and Indonesia domestic flights. For AirAsia X flights, Easy Cancel will be available by the end of May.
