Amadeus has been selected as a key technology provider by the Lufthansa Group as the airline seeks to accelerate its digital transformation. The group plans to implement a range of Amadeus Nevio modular solutions to support personalised services and more efficient operations.
Amadeus Nevio, a next-generation modular platform, will provide nine airlines – including Austrian Airlines, Brussels Airlines, Lufthansa and Swiss – with flexible core technology, allowing each carrier to transform at its own pace. The platform includes Delivery Management, which is expected to redefine the passenger experience through data-driven systems that support personalisation and smoother operations. Delivery Management is designed to work seamlessly with Amadeus Nevio Offer and Order Management.
The Lufthansa Group intends to combine its own content with partner offerings to create more personalised services across the entire journey. Amadeus Product Catalogue and Stock Keeper will help expand the group’s offerings and provide an accurate view of availability, supporting tailored offers and improved customer satisfaction.
Central to the transformation is the adoption of orders based on IATA’s standard. Amadeus Order Management manages the traveller’s full journey – including flights, ancillaries and third-party services – within a single record, replacing traditional tickets and Passenger Name Records and supporting modern airline retailing.
Lufthansa Group is expected to be the first airline group to implement Amadeus Delivery Management, enabling features such as a digital Journey Pass and fulfilment tracking. These tools will allow passengers to be recognised at key points in the journey while supporting disruption management and personalised services.
Tamur Goudarzi Pour, executive vice president strategy at the Lufthansa Group, said: “We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers.”
Decius Valmorbida, president of travel at Amadeus, added: “Lufthansa Group and Amadeus share a long track record of collaboration that has been instrumental in shaping airline technology. The planned development of Amadeus Delivery Management marks an industry first, especially for servicing across the group, representing a promising step toward more seamless, end-to-end travel experiences.”
