Crown Resorts has selected Canary Technologies to provide guest-facing digital tools across its properties in Australia, as part of efforts to modernise the guest experience.
The roll-out will include Canary’s mobile check-in, AI-powered guest messaging, digital compendium, dynamic upsells and smart checkout. The tools are designed to allow guests to access services and information on their own mobile devices without the need to download an app.
Crown said the technology will enable guests to check in and out digitally, communicate with staff through messaging functions, access resort information and receive upgrade or add-on offers during their stay. The systems are intended to streamline operations while reducing friction for guests and staff.
Canary Technologies provides a guest management platform that digitises touchpoints from booking to checkout. The company’s platform is used by more than 20,000 hotels in over 100 countries, including major international hotel groups.
Daniel Mourad, general manager for Asia Pacific at Canary Technologies, said: “We’re excited to partner with Crown Resorts, a brand synonymous with luxury and innovation. With Canary, Crown is setting a new benchmark for elevating the experience with guest-facing tech and further enhancing the elite level of service they’re known for.”
Nicole Pelchen, chief technology officer at Crown Resorts, added: “At Crown, we’re constantly evolving to match the expectations of today’s luxury traveller. Canary’s solutions allow us to digitise key touchpoints across the stay without losing the warmth and personalisation our guests value. From Mobile Check-In to Smart Checkout, we’re delivering a modern experience at every step.”
