Tag: Guest Experience
New benchmark ranks Asia-Pacific hotels for over-50 travellers
Greytt has launched the inaugural Greytt 50, a new independent ranking of hotels for travellers aged 50 and above, with Banyan Tree Kuala Lumpur...
Hotels move beyond halal certification to meet changing traveller needs
Moving beyond halal certification and towards more personalised guest experiences will be critical for hotels seeking to capture a larger share of the growing...
Soneva refines luxury positioning with Bare Luxury concept
Soneva is evolving its foundational philosophy from Barefoot Luxury to Bare Luxury, placing greater emphasis on discernment over excess.
Soneva Fushi pioneered the barefoot concept...
JW Marriott Phu Quoc takes the stress out of late flights
JW Marriott Phu Quoc Emerald Bay Resort & Spa has launched the Own The Day package, offering guests a guaranteed late check-out that matches...
Singapore’s Swissotel and Fairmont complex scores a profitable 2025
Fairmont Singapore and Swissôtel The Stamford, a dual-brand hotel complex in Singapore’s civic district, is said to have marked its “best year ever” in...
Crown Resorts adopts Canary guest technology across Australian properties
Crown Resorts has selected Canary Technologies to provide guest-facing digital tools across its properties in Australia, as part of efforts to modernise the guest...
Langham Hospitality Group introduces AI toolkit across global hotels
Langham Hospitality Group (LHG) has launched three AI agents to meet changes in how guests and staff access information. The new toolkit complements existing...
Deeper localisation emerges as key advantage for Asian hotels
Agoda has released its latest research report, Tailored to Win: Capturing Asia’s Tourism Boom, showing that nearly all hotels adopting deeper localisation have recorded...
AI shines light on hotels’ rebooking gap as Asia-Pacific properties race...
Hotels across Asia-Pacific are moving quickly to close long-standing data gaps that have limited personalisation and depressed rebooking rates, with AI now exposing how...
Accor adopts Oracle Hospitality Opera Cloud for global property management
Accor is moving its global properties onto Oracle Hospitality Opera Cloud PMS to standardise its property management system across 110 countries.
The platform will support...
