Plaza Premium Group (PPG) is advancing its digital transformation with cloud-native infrastructure. Founded in 1998 and initially focused on airport lounge services, the group now operates more than 1,600 touch points in 150 countries, including hotels, airport dining, concierge services, and loyalty programmes.
To meet operational needs across time zones and improve responsiveness, PPG has built its core systems on Amazon Web Services (AWS). Chief technology officer Prasan Verma said the group has launched several applications to meet changing customer behaviour. Travellers now expect digital services such as QR code check-in, which PPG has integrated into its mobile app.
The company recently introduced OneTECO (Travel Experience Ecosystem) and Smart Traveller to enhance guest experience across its network. Over the past several years, PPG has focused on cloud-native development to increase deployment speed, flexibility, and reduce costs.
PPG continues to use AWS for its stability, tools, and compliance standards. AWS’s experience with financial sector clients helps PPG meet strict data and security requirements across regions.
The group also works with eCloudvalley, a cloud technology service provider and AWS partner. eCloudvalley supports PPG in selecting tools and solutions aligned with its development roadmap, including multi-cloud environment support.
eCloudvalley’s country manager Joe Kwok highlighted the importance of microservices and containers in application development, allowing easier scaling and modification. He also noted the growing role of AI and large language models in business operations.
Kwok added that companies undergoing digital transformation must focus on cybersecurity and compliance. Selecting cloud providers with industry certifications and proven track records is critical to managing risk.
As the travel sector evolves, companies like PPG invest in technology infrastructure to streamline services, support global operations, and respond to changing customer expectations.
