Cebu Pacific elevates passenger experience at Manila airport

Cebu Pacific (CEB) recently enhanced customer service at the Ninoy Aquino International Airport Terminal 3 (NAIA T3) with features that help to ease the travel experience.

Passengers who have completed online check-in can go straight to the boarding gates if not checking in their bags. Those who need to check in their bags may proceed to CEB’s self-bag tag kiosks, scan their boarding passes at a machine, print and attach the tags on their bags.

Cebu Pacific has introduced enhanced customer service features at Ninoy Aquino International Airport Terminal 3 (Photo: Nate Hovee)

Domestic passengers can then proceed to the online check-in bag drop counters while international passengers may check the counters assigned to them on the flight information monitors.

For passengers who did not check in online, they can use any of the check-in kiosks, print their bag tags and use the bag drop counters.

CEB will offer a repack area where all passengers can check if they are within their baggage allowance – the area allows passengers to conveniently repack or arrange their bags if necessary.

There will also be a 24/7 help desk at CEB’s ticket office to address passenger concerns with same-day flights.

In addition, Manila International Airport Authority has undertaken measures to further provide a seamless travel experience for passengers. These include the removal of the initial security check in all four NAIA terminals, reassignment of some domestic and international flights to other terminals, and implementation of several digitalisation projects.

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