Top News Redemption process for SingapoRediscovers Vouchers simplified By TTG Asia / Posted on 31 August, 2021 14:30 Singapore citizens can now use their original identification documents – NRIC, National Service identification document or Singapore passport – to redeem their digital SingapoRediscovers Vouchers (SRV) at 34 community clubs and residents’ committee centres across Singapore. This new method complements the existing Singpass verification process, and makes it easier for citizens who are unable to access their Singpass. Singapore citizens can now use their original identification documents to redeem their digital SRV at 34 locations In a statement, Singapore Tourism Board (STB) said it had earlier reviewed the redemption process together with its five SRV authorised booking partners – Changi Recommends, GlobalTix, Klook, Traveloka and Trip.com – after receiving feedback from citizens on how to improve the scheme. Citizens have to bring their original identification document to one of the designated 34 locations and seek assistance from an authorised SRV Ambassador for the redemption. Their identification document will be scanned using a secure government application, and a personal voucher code will be generated. Staff from an authorised booking partner will use the code to help the citizen book their preferred SRV-eligible product. Additionally, STB will work with the People’s Association (PA) to organise special pop-up booths at other community clubs and residents’ committee centres, to make it easier for citizens to book activities and tours. Citizens will also be able to redeem their SRV using their original identification documents at these pop-up booths. Further details will be released once finalised. Since March 2021, STB and PA have been working together to organise SRV-eligible tours and activities. These are led by PA grassroots organisations, and include transportation to and from the community clubs or residents’ committee centres for added convenience. To date, 12 tours have been organised for over 500 participants, most of whom are seniors. As of August 1, 2021, more than a million adult Singapore citizens have used their SRV at least once, making over 1.4 million transactions that amounted to over S$168 million (US$125 million) in vouchers and cash payments on tourism bookings.