Qatar Airways is introducing a new platform for trade partners that will enable them to build tailored travel experiences for their customers.
Called Oryx Connect, it has been developed based on the New Distribution Capability (NDC) data transmission standard developed by IATA in partnership with the travel industry.
Oryx Connect will benefit travel agents through improved functionality, intuitive user experience, access to rich content and the ability to tailor travel experiences for their customers.
It provides various options to consume Qatar Airways’ NDC content. In addition to an existing web-based portal powered by Accelya Farelogix SPRK tool, agents can now access NDC content with a range of aggregators including Aarongroup, Duffel, Travelfusion, Travvise and Verteil. The Amadeus Travel Platform will be added in early 2022.
Qatar Airways Group CEO, Akbar Al-Baker, said: “Working collaboratively with trade partners is pivotal to our business success, so we are pleased to stand truly in partnership with our agents, rather than introduce artificial barriers, restrict content, add surcharges or apply complex administrative changes to the booking process.
“Oryx Connect will provide best-in-class booking and servicing capability to our agents and their customers at all levels of technological integration, and through multiple modes of connectivity, from the most familiar existing booking environments to the leading edge of flight retailing solutions.”
Travel agents will benefit from full offer and order management capabilities from booking, servicing, ticketing and payment. This includes intuitive display of Qatar Airways’ Classic, Convenience, Comfort and Elite fares, helping them deliver the most suitable product offering to customers.
They will also have access to a variety of ancillary products and service offerings. Payment options include industry-standard settlement methods, such as ARC and BSP cash and card, and IATA EasyPay.