The Ascott has partnered with International SOS to offer its guests global access to a suite of telehealth, telecounselling and travel security advisory services.
Now available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries, these complimentary services are part of the brand’s enhanced Ascott Cares commitment to improve the overall wellness and safety of its guests.
Guests who require telehealth assistance or telecounselling can call the property’s front desk from their apartments, to be connected to an International SOS health expert at one of its 27 Assistance Centres, all of which operate 24/7 and provide assistance in 99 languages and dialects.
Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or telecounselling with their global network of over 90,000 accredited medical service providers, including clinics and hospitals.
International SOS will also provide guests with travel security advisory and assistance. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats.
Ascott will also work with International SOS to implement in-property security protocols and safeguards, and arrange travel security solutions for its guests.
Kevin Goh, CapitaLand’s CEO for lodging and Ascott’s CEO, said that the new services ensure that “our guests can have greater peace of mind that they are able to receive on-demand quality care from medical and security experts, and feel safe when they stay with us”.
He added: “These value-added services as part of our enhanced Ascott Cares commitment are particularly crucial amid the global Covid-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests are able to have immediate access to these services from the comfort of their apartment.”
The Ascott has partnered with International SOS to offer its guests global access to a suite of telehealth, telecounselling and travel security advisory services.
Now available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries, these complimentary services are part of the brand’s enhanced Ascott Cares commitment to improve the overall wellness and safety of its guests.
Guests who require telehealth assistance or telecounselling can call the property’s front desk from their apartments, to be connected to an International SOS health expert at one of its 27 Assistance Centres, all of which operate 24/7 and provide assistance in 99 languages and dialects.
Depending on the guest’s medical condition, International SOS’ health experts will provide medical advice or may refer the guest for teleconsultation, in-person consultation or telecounselling with their global network of over 90,000 accredited medical service providers, including clinics and hospitals.
International SOS will also provide guests with travel security advisory and assistance. This includes advice on security matters including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats.
Ascott will also work with International SOS to implement in-property security protocols and safeguards, and arrange travel security solutions for its guests.
Kevin Goh, CapitaLand’s CEO for lodging and Ascott’s CEO, said that the new services ensure that “our guests can have greater peace of mind that they are able to receive on-demand quality care from medical and security experts, and feel safe when they stay with us”.
He added: “These value-added services as part of our enhanced Ascott Cares commitment are particularly crucial amid the global Covid-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests are able to have immediate access to these services from the comfort of their apartment.”