When the pandemic brought air travel to a near standstill last year, Changi Airport had to act swiftly and innovate to sustain its business. Over the past year, it has found a lifeline in the form of festive events and unique activities catering to Singapore residents.
In this episode of TTG Conversations: Innovator Chat, Phau Hui Hoon, Changi Airport Group’s general manager of landside concession, shares that these pivots not only supported the businesses under its wing, but also served to jumpstart other consumer-facing innovations, such as a park connector, closed-door duty-free shopping for loyalty members and an integrated app.
Watch this episode to find out how the airport is turning its hardware and software around for survival.
