CLIA has launched an online course for travel agents to sharpen their industry knowledge and help them combat common misperceptions around cruising by keeping them informed on existing regulations that govern cruise operations worldwide.
Called Cruise Champion, the new course is an interactive programme that deep dives into the workings of the global cruise sector and offers travel agent members the knowledge to become ambassadors for the industry.
CLIA head of international training Peter Kollar said in a press release that the course would train cruise specialists on how to respond to their clients’ common queries.
He elaborated: “There are a lot of myths and misperceptions that circle the cruise industry and they can affect a travel agent’s ability to cater to their clients. This course is designed to help them respond confidently to some of the issues that customers may raise.”
Some of the topics covered by the course include regulations, safety, health, security, environmental protection, and CSR.
“By knowing more about cruise line practices and the strict regulations that govern cruise operations, agents will be able to join the growing network of voices who help advocate for cruising globally,” Kollar added.
Cruise Champion has been introduced within CLIA Australasia/Asia’s new Members Hub online learning platform, launched last week to provide an improved and streamlined education service for travel agents.
More education resources would be rolled out in the near future to help inform travel agents on the measures CLIA and cruise lines are developing in response to Covid-19, according to Kollar.
CLIA Asia travel agent members can access Cruise Champion via the new CLIA Member Hub here.