Collinson invests in airport service apps in quest to redefine airport experiences

Global customer benefits and loyalty firm Collinson will inject an undisclosed investment in French airport retail and duty free ordering platform Inflyter as well as US-based airport e-commerce service platform Grab (not to be confused with Singapore-based Grab Holdings).

Collinson sees Inflyter as “a key investment to fast-track innovation for its own core products” including its airport experiences programme, Priority Pass, and create an incubator to drive joint R&D in the airport arena with this start-up. Collinson will also take a seat on Inflyter’s board, which will enable the start-up to leverage its global footprint, expertise and relationships to expand to new clients and markets.


Both the Inflyter and Grab investments form part of Collinson’s multi-million-dollar commitment to redefine the airport experience for passengers, coming on top pf its earlier significant investment in India and the US to fuel additional growth of Priority Pass.

Colin Evans, Collinson founder and chairman, said: “The travel retail business is experiencing tremendous change as it comes to grips with the increasingly digital passenger behaviour and their rapidly changing demands, such as pre-ordering and personalised experiences.

“For both Inflyter and Grab, we offer the ability to continue to innovate as a scale-up, taking advantage of their size and nimbleness, and provide access to the support of a US$1 billion turnover business with close relationships with airlines, airports and financial services partners.”

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