Collinson has teamed up with Visa to offer eligible Visa cardholders in Asia-Pacific instant access to premium airport lounges in the event of flight delays or cancellations.
Collinson’s SmartDelay will provide customers with instant benefits without the need to complete a claim form. It will allow travellers to enjoy lounge access, including complimentary food and beverages, once notified of the delay or cancellation.
Insights from Collinson’s recent Asia-Pacific customer engagement and loyalty research report, The New Rules of Engagement: Customer Expectations Revealed, found that travellers regard lounge access as the number one most desirable travel benefit at the airport.
By equipping travellers with SmartDelay, it automatically addresses a pressing pain-point and improves cardholder service by immediately easing the pain of flight delays or cancellations.
Todd Handcock, global chief commercial officer and Asia-Pacific president at Collinson, shared: “With travel across Asia finally open, there’s no better time than now to ensure that your customers are fully covered when they choose to travel. We know that flight delays and cancellations are extremely stressful, and through SmartDelay, we aim to provide an easy solution to alleviate some of the stress and give travellers a place to relax and enjoy the benefits of the airport lounge.”
Conor Lynch, head of consumer solutions, Asia-Pacific, Visa, said: “Flight delays and cancellations are often an inevitable and frustrating aspect of travel for many consumers – our collaboration will offer eligible Visa cardholders with the assurance that they will be well taken care of if they face flight delays or cancellations before the start of any trip.”