Former FBI deputy director becomes Airbnb’s chief trust officer

Sean Joyce

Airbnb has named Sean Joyce, a global leader in trust, safety and privacy, as its first-ever chief trust officer.

In this new role, Joyce will be responsible for developing and implementing strategies to “ensure Airbnb is one of the most trusted communities in the world”, with robust efforts focused on identity and reputation, online and offline safety and fraud prevention, and partnerships with law enforcement, the company announced.

Sean Joyce

“Airbnb’s hosts and guests are not a product – they are our community and we have a responsibility to protect their trust,” said Belinda Johnson, COO of Airbnb.

Joyce joins Airbnb from PwC (PricewaterhouseCoopers), where he was a principal in PwC’s Advisory Practice, the US and Americas cybersecurity & privacy leader and a member of their global Cybersecurity and Privacy leadership team.

Prior to that, Joyce spent more than 26 years with the Federal Bureau of Investigation (FBI) and departed after serving as deputy director, the highest ranking career employee in the organisation.

He also held numerous other roles with the FBI, including leading the international operations division, where he oversaw 75 locations overseas.

“Trust is a foundational element to every interaction in our lives. It is what Airbnb’s community is built on and what enables the sense of belonging between people from different communities and cultures. My goal is to help make Airbnb the most trusted online and offline community in the world, and I am incredibly excited to work with the team at Airbnb to achieve this,” said Joyce.

Joyce will relocate to San Francisco and begin his role on May 17, 2019, reporting to Johnson and serving on Airbnb’s executive team.

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