Firefly on December 1 suspended flights into Singapore over issues in relation to the transfer of small aircraft operations from Changi to the newly opened Seletar Airport, the Malaysian carrier announced in a notice on its website.
While Firefly and Malaysia’s transport ministry were in 2014 informed of the relocation – which the former agreed to – the Civil Aviation Authority of Malaysia did not give the green light, the Civil Authority of Singapore told Channel NewsAsia.
Firefly is unable to resume flights into Singapore until it obtains the necessary approvals. The airline added that it has not been provided any definitive timeline by the authorities for the delay.
At Changi Airport, Firefly operates 20 daily turboprop flights to and from Subang, Ipoh and Kuantan.
In a notice on its website, the airline said arrangements were being made for affected passengers.
For Subang-Singapore and Singapore-Kuantan routes, Firefly would accommodate passengers on Malaysia Airlines at no cost or offer a full refund within 30 working days, according to Channel News Asia.
On the Singapore-Ipoh route, full refunds will be made within 30 working days as well, or passengers can change to another destination operated by Firefly at no additional cost.
The airline will not provide compensation for missed tours, connecting flights with other airlines, hotel booking cancellation or any other out of pocket expenses incurred due to the route suspension.