The Malaysian Association of Tour and Travel Agents (MATTA) is conducting nationwide workshops on digital payment solutions and financial technologies to help members to stay competitive and penetrate further markets such as China, India and South-east Asia.
The association has engaged payment solution providers such as MPay (ManagePay), WeChat Pay and AliPay to talk to members in half- or full-day workshops, said secretary-general, Nigel Wong.
Wong explained: “Fintech and digital payment solutions can help users save money and lower their operational costs, as well as open up new opportunities for B2B and B2C businesses in emerging markets. For example MoneyMatch is a local Fintech company providing money transfer/exchange services that are helping agents save on international transactions. We want to help members to stay competitive and keep abreast with the times.”
Intent on continuing the educational process, the association is on the lookout for new technology providers to participate in future workshops.
For agents in the country, such education is key to catering to the growing number of clients opting for new payment modes.
Raaj Navaratnaa, general manager, New Asia Holidays Tours & Travel, said: “MATTA is going in the right direction of digital economy as there is still a section of industry players from yesteryears who are not yet into new technologies.
“About 30 to 50 per cent of FIT bookings I receive are made through Payment Gateway, PayPal and ePay. This percentage is growing. We cannot continue to do business without providing convenience to clients with the touch of a button.”