Following last year’s relaunch of TTG Asia online and e-daily news, we’ve given TTG Asia a refresh – our version of a nip and tuck to iron out the wrinkles and keep us looking youthful, attractive, friendly, interesting and entertaining.
We hope you will like the new look for TTG Asia monthly, but it’s more than just a cosmetic surgery.
If you look beyond the re-design, you will see that from this issue on we have revamped and expanded our destination reports to include coverage of more places within a destination; a new focus on innovative tours and activities; and a bigger drive to spotlight travel entrepreneurs or industry players who have a new business model or idea.
Beginning next issue, there will also be new columns, including pages dedicated to customer service and travel technology.
We’ve heard from you that you wish to see more guidance and information on customer service, so we’ve come up with several sections for this new column, including Troubleshoot – a specific issue a travel professional has faced on the job and how it was handled – and Say that again? – client requests that make an agency do a double take.
We’ll also take a look around the world of examples that show why travel agents are still needed – and, hey, why they aren’t – so you can learn from both the good and bad. And if we encounter a great or bad service ourselves while on the job, you can be sure we would be extracting the customer service lessons from it for you.
We want to hear from you regarding the magazine refresh as well as any ideas that you have, so that we can keep improving, keep being your trusted, relevant read since over four decades and in the decades to come.
And, finally, thank you for reading TTG Asia.
