THAI Airways International (THAI) has issued a travel waiver to allow customers to rebook or cancel travel on the Bangkok-Brussels route in light of the bombings in Brussels on March 22.
Wiwat Piyawiroj, acting vice president, sales department, said the travel waiver will be for tickets issued in Thailand prior to March 22 for travel during the period of March 22 to April 15. Customers are entitled to a one-time change of flights or date of travel and must commence travel within the ticket’s validity date.
In addition, customers may change their flight routing to any destination operated by THAI within Europe without any additional charges but are required to pay any difference on the ticket price.
Customers may also opt for a full refund without any charges before April 30. For customers who may not be able to obtain a refund, conditions apply based on the ticket agreement.
Brussels Zaventem Airport has been closed since March 22, grounding flights from Belgium, including flight TG935 on the Brussels-Bangkok route, which normally would depart from Brussels at 13.10 (local time) and arrive in Bangkok at Suvarnabhumi Airport at 6.10 the following day.
The airport was partially reopened on Sunday, April 3, to test run its makeshift departure hall with the take-off of three Brussels Airlines flights to Faro (Portugal), Athens (Greece) and Turin (Italy).
The airport hopes to resume more flights but expects to only get back up to full capacity in the next few months. THAI flights from the airport remain suspended as of press time.