Air Astana lets fliers bid for upgrades to business class

PASSENGERS on Air Astana, the national carrier of Kazakhstan, can expect to upgrade to business class for a fraction of the original fee with the introduction of a bidding system.

The online tool allows economy passengers to bid and name their own price for a chance to be considered for an upgrade to business class. The higher the bid, the higher the chance of being successful with their offer.

Customers who book an eligible flight will receive an email inviting them to make their bid up to 72 hours before departure, which will then be reviewed 48 hours prior to the flight. Successful bidders will be sent their upgraded tickets via email with payment only processed after a winning bid.

Richard Ledger, vice president sales worldwide at Air Astana, said: “Our aim is to make better use of our cabin inventory while ensuring the best customer experience.”

Those who book through ticket offices and travel consultants are also entitled to the offer.

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