DIETHELM Travel Group has announced a new proprietary reservation system for all 11 countries in the group’s portfolio, aiming to offer clients access to more information and streamlined booking capabilities.
Launched at Thailand Travel Mart Plus, the cloud-based platform’s XML connectivity lets clients customise itineraries and receive instant confirmations online. They can also view up-to-date information on all services and packages Diethelm offers, such as Awesome Deals and the company’s Diethelm Distinctive product line.
Clients can also download relevant tariffs from their tariff portal and get full itineraries at the time of booking, as well as manage all ground services and bring together customers, guides and vehicles, through a fully integrated Assignment Centre to give instant access to customers’ whereabouts.
On the other hand, suppliers can load contracts, add allotments or confirm bookings online on the system’s extranet. The system is also integrated with CyberSource, an online payment technology.
Accessible from the computer, tablet or mobile phone, clients can manage customer reservations while on the go.
Diethelm will first roll out the platform in Thailand, Singapore, Maldives, Hong Kong and Bhutan by end-June. Booking services for its other six markets – Cambodia, Laos, Malaysia, Myanmar, Sri Lanka and Vietnam – will go live in the following months.
